Re: Update on Password problem update

[Tim Law]

Pat you’re fortunate to have an Apple Tech spend so much time working through 
all these things and guiding you into the risky territory that Terminal allows. 

I have hundreds of passwords and notes kept securely inside 1Password which I 
find is an excellent product. You can’t however, forget the master password!!!

Regards
Tim

Sent from Tim's iPhone

> On 21 Nov 2018, at 3:52 pm, Pat  wrote:
> 
> Hello, all, 
> Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, 
> Tim, Neil. I can log into the computer now. I rang Apple this morning, and 
> was passed through several people to an Apple technician. After he had tried 
> making a few new passwords, and getting the same result as me (in other words 
> — they didn’t work), he guided me through a process using Terminal, and we 
> finally arriived at the fix. It took about 2 hours to get there, an ordeal. 
> 
> But the news is not all good. All my settings and a lot of personal stuff 
> (Key Chain!) is gone, It seems I have to argue with bossy applications to 
> replace the info into them. My 3 Mail accounts persistently rejected having 
> the proper Mail passwords replaced several times. 
> 
> I don’t have Time Machine, just a very large backup hard disk and Super 
> Duper. I do not see any of the Key Chain data — does Super Duper hide it 
> anywhere? If it is not there, I’m going to have a hard time.
> 
> Apple's automated guide to retrieving passwords needs some urgent 
> improvement. It is impossible in places to know just which password is to be 
> retrieved: thel log-in name or Apple ID. In my case, it was the password 
> specifically to start the computer.
> 
> And I will not be changing the new password any time soon.
> 
> Thanks again,
> Pat
> 
> 
> 
>> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  
>> wrote:
>> 
>> Hi Pat
>> 
>> Why don’t you ring Apple support. They solved my password problem when I got 
>> no answers. I rang in the late afternoon and got through very quickly. The 
>> man also sent me the URL so I could find it again plus some other useful 
>> URLs.
>> 
>> Good luck
>> 
>> Diana
>> 
>> Sent from my iPad
>> 
>> 
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Re: Update on Password problem update

[Neil Houghton]

Hi Pat,


Just a disclaimer - the below is as for me on OSX El Capitain 10.11.6 - if you 
are on a newer OS some things may have changed.




Youprobably have a new login keychain with your new password. It would start 
empty and will only contain what you have done since the PW change.

You should still be able to access the info on your old keychain PROVIDED you 
remember the old login password you used when it was in use.

I have had to retrieve old keychains when doing a clean install without 
migrating user accounts - the login keychain was (like yours) fairly empty and 
I needed access to my old keychain.

Keychain Access can access more than one keychain - I currently have my default 
keychain - Apple calls this login (in bold) I also have a previous keychain 
which I called SLlogin (this is from my old Snow Leopard installation)

At some stage I should harvest all the info off the old keychain and get it 
onto the new keychain but, at the minute, I just use both.



So first you need to find your old keychain...

Apple keeps its keychains in user/Library/Keychains (current for OSX 10.11) 
depending on what you got up to in terminal your old key chain may be there 
(but renamed) but it may be possibly easier to go to your SuperDuper backup, 
find the login keychain, copy it to your desktop, RENAME IT (eg OLDlogin) and 
then drop it into your user/Library/Keychains folder.



Then you need to actually access the keychain...

Open the  Keychain Access app and under the 'File' dropdown menu click 'Add 
Keychain" it should open the file selection box at the keychain folder (if not 
- navigate to the folder) select you newly named old keychain and click the 
'add' button.

You should now see the keychain in the  Keychain Access sidebar - select it and 
the "All Items" category should show you everything that is in there. To 
actually show the info, when asked for the password, you obviously need your 
OLD login password (since that is the password for this keychain).




I probably don't need to tell you that you need to be VERY careful when 
adding/deleting/modifying anything in your keychain(s) - you can really stuff 
things up otherwise!


HTH


Cheers



Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



-Original Message-
From:  on behalf of Pat 

Reply-To: WAMUG 
Date: Wednesday, 21 November 2018 at 15:52
To: WAMUG 
Subject: Update on Password problem update

Hello, all, 
Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, 
Tim, Neil. I can log into the computer now. I rang Apple this morning, and was 
passed through several people to an Apple technician. After he had tried making 
a few new passwords, and getting the same result as me (in other words — they 
didn’t work), he guided me through a process using Terminal, and we finally 
arriived at the fix. It took about 2 hours to get there, an ordeal. 

But the news is not all good. All my settings and a lot of personal stuff 
(Key Chain!) is gone, It seems I have to argue with bossy applications to 
replace the info into them. My 3 Mail accounts persistently rejected having the 
proper Mail passwords replaced several times. 

I don’t have Time Machine, just a very large backup hard disk and Super 
Duper. I do not see any of the Key Chain data — does Super Duper hide it 
anywhere? If it is not there, I’m going to have a hard time.

Apple's automated guide to retrieving passwords needs some urgent 
improvement. It is impossible in places to know just which password is to be 
retrieved: thel log-in name or Apple ID. In my case, it was the password 
specifically to start the computer.

And I will not be changing the new password any time soon.

Thanks again,
Pat



> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  
wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I 
got no answers. I rang in the late afternoon and got through very quickly. The 
man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
> 
> -- The WA Macintosh User Group Mailing List --
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Update on Password problem update

[Pat]

Hello, all, 
Many thanks to all who wrote back with suggestions — Diana, Susan, Peter, Tim, 
Neil. I can log into the computer now. I rang Apple this morning, and was 
passed through several people to an Apple technician. After he had tried making 
a few new passwords, and getting the same result as me (in other words — they 
didn’t work), he guided me through a process using Terminal, and we finally 
arriived at the fix. It took about 2 hours to get there, an ordeal. 

But the news is not all good. All my settings and a lot of personal stuff (Key 
Chain!) is gone, It seems I have to argue with bossy applications to replace 
the info into them. My 3 Mail accounts persistently rejected having the proper 
Mail passwords replaced several times. 

I don’t have Time Machine, just a very large backup hard disk and Super Duper. 
I do not see any of the Key Chain data — does Super Duper hide it anywhere? If 
it is not there, I’m going to have a hard time.

Apple's automated guide to retrieving passwords needs some urgent improvement. 
It is impossible in places to know just which password is to be retrieved: thel 
log-in name or Apple ID. In my case, it was the password specifically to start 
the computer.

And I will not be changing the new password any time soon.

Thanks again,
Pat



> On 21 Nov 2018, at 07:17, Diana & Graham Stevens  wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: Password problem update

[Diana & Graham Stevens]

Hi Jewels

The problem I had was quite different. My husband’s iPhone kept asking him to 
sign in to his Apple ID. When we tried it never worked.

I rang Apple and they told me to log into the Apple ID server. I did, it worked.

Later he sent us an email with a couple of URLs, I did not look at them at the 
time, I’m due at a function on 5 min so no time now. This is from his email:

Hi Graham and Diana, 

Based on the details you provided, we think you might find the following 
information helpful:

Sign in with your Apple ID   

We are here to help. At Apple Support , you 
can learn more about your product, download the latest software updates, and 
share tips and solutions with other users. You can also find out the best way 
to contact us. 

Good luck
Diana

> On 21 Nov 2018, at 10:25 am, Julie Bedford  wrote:
> 
> Diana,
> 
> Could you please let us know the URL address
> 
> Thanks
> Jewels
>> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens  
>> wrote:
>> 
>> Hi Pat
>> 
>> Why don’t you ring Apple support. They solved my password problem when I got 
>> no answers. I rang in the late afternoon and got through very quickly. The 
>> man also sent me the URL so I could find it again plus some other useful 
>> URLs.
>> 
>> Good luck
>> 
>> Diana
>> 
>> Sent from my iPad
>> 
>>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>>> 
>>> Pat, if you change your Apple password, it is universal. That becomes the 
>>> password you use with your Apple ID and the new password will have to be 
>>> used for all of your devices. It’s not a bug. Just make sure that you are 
>>> using the same password on all of your devices.
>>> 
>>> When you change the password on your computer and it doesn’t ‘work’ does 
>>> the same new password work on your other devices?
>>> 
>>> Cheers, Susan.
>>> 
>>> Sent from my iPad
>>> 
 On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
 
 I have now supposedly reset my password 3 times, except none of them have 
 worked. Apple ‘support’ has not helped at all. The automated system does 
 not target the right objectives. It drags in my phone and iPad and tries 
 to make new passwords for them, when it is the computer that needs it.
 
 I asked for a chat; the response was, we will get to you in 2 minutes. 20 
 minutes later it blanked out. Another page asked for the serial number. I 
 assumed they meant for the computer. I found the number on the bottom and 
 duly typed it in. Message came up: “this is not a valid serial number”. 
 But it is.
 
 So I am hoping WAMUG has some better advice. 
 
 Hopefully,
 Pat
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
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>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
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>> 
> 
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Re: Password problem update

[Neil Houghton]

Hi Pat,

As Tim and Peter have said, I think you need to clarify which password you 
"changed" and how you have tried to "reset" it/them.

When you originally said"I changed the PW for my desktop computer 
yesterday"  I assumed you were talking about your user login password - if so, 
this password is specific to a particular OSX computer - in fact it is specific 
to a particular user account on each computer. 

However, the reset you are describing - which is applying to your phone and 
iPad - sounds more like the password for your Apple ID, which is how you access 
your Apple account on any of your devices for such things as iCloud access, 
iTunes music, app store software etc.

Obviously if the password that you originally reset WAS your user account 
password then trying to reset your Apple ID password will not help.

If your problem IS with your user account password then this Apple support page 
might help:
< https://support.apple.com/en-au/HT202860 >

Please forgive if I am missing the point or stating the obvious.


HTH


Cheers


Neil

-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com




-Original Message-
From:  on behalf of Patricia 
Scott 
Reply-To: WAMUG 
Date: Tuesday, 20 November 2018 at 22:13
To: WAMUG 
Subject: Password problem update

I have now supposedly reset my password 3 times, except none of them have 
worked. Apple ‘support’ has not helped at all. The automated system does not 
target the right objectives. It drags in my phone and iPad and tries to make 
new passwords for them, when it is the computer that needs it.

I asked for a chat; the response was, we will get to you in 2 minutes. 20 
minutes later it blanked out. Another page asked for the serial number. I 
assumed they meant for the computer. I found the number on the bottom and duly 
typed it in. Message came up: “this is not a valid serial number”. But it is.

So I am hoping WAMUG has some better advice. 

Hopefully,
Pat
-- The WA Macintosh User Group Mailing List --
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Re: Password problem update

[Julie Bedford]

Diana,

Could you please let us know the URL address

Thanks
Jewels
> On 21 Nov 2018, at 7:17 AM, Diana & Graham Stevens  
> wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>> 
>> Pat, if you change your Apple password, it is universal. That becomes the 
>> password you use with your Apple ID and the new password will have to be 
>> used for all of your devices. It’s not a bug. Just make sure that you are 
>> using the same password on all of your devices.
>> 
>> When you change the password on your computer and it doesn’t ‘work’ does the 
>> same new password work on your other devices?
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>> 
>>> I have now supposedly reset my password 3 times, except none of them have 
>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>> not target the right objectives. It drags in my phone and iPad and tries to 
>>> make new passwords for them, when it is the computer that needs it.
>>> 
>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>> minutes later it blanked out. Another page asked for the serial number. I 
>>> assumed they meant for the computer. I found the number on the bottom and 
>>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>>> it is.
>>> 
>>> So I am hoping WAMUG has some better advice. 
>>> 
>>> Hopefully,
>>> Pat
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
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> 
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Re: Password problem update

[Tim Law]

Is the problem logging into the computer or is the problem logging into your 
AppleID

Regards
Tim

Sent from Tim's iPhone

> On 21 Nov 2018, at 7:17 am, Diana & Graham Stevens  
> wrote:
> 
> Hi Pat
> 
> Why don’t you ring Apple support. They solved my password problem when I got 
> no answers. I rang in the late afternoon and got through very quickly. The 
> man also sent me the URL so I could find it again plus some other useful URLs.
> 
> Good luck
> 
> Diana
> 
> Sent from my iPad
> 
>> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
>> 
>> Pat, if you change your Apple password, it is universal. That becomes the 
>> password you use with your Apple ID and the new password will have to be 
>> used for all of your devices. It’s not a bug. Just make sure that you are 
>> using the same password on all of your devices.
>> 
>> When you change the password on your computer and it doesn’t ‘work’ does the 
>> same new password work on your other devices?
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>>> 
>>> I have now supposedly reset my password 3 times, except none of them have 
>>> worked. Apple ‘support’ has not helped at all. The automated system does 
>>> not target the right objectives. It drags in my phone and iPad and tries to 
>>> make new passwords for them, when it is the computer that needs it.
>>> 
>>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>>> minutes later it blanked out. Another page asked for the serial number. I 
>>> assumed they meant for the computer. I found the number on the bottom and 
>>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>>> it is.
>>> 
>>> So I am hoping WAMUG has some better advice. 
>>> 
>>> Hopefully,
>>> Pat
>>> -- The WA Macintosh User Group Mailing List --
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>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
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Re: Password problem update

[Diana & Graham Stevens]

Hi Pat

Why don’t you ring Apple support. They solved my password problem when I got no 
answers. I rang in the late afternoon and got through very quickly. The man 
also sent me the URL so I could find it again plus some other useful URLs.

Good luck

Diana

Sent from my iPad

> On 21 Nov 2018, at 6:37 am, Susan Hastings  wrote:
> 
> Pat, if you change your Apple password, it is universal. That becomes the 
> password you use with your Apple ID and the new password will have to be used 
> for all of your devices. It’s not a bug. Just make sure that you are using 
> the same password on all of your devices.
> 
> When you change the password on your computer and it doesn’t ‘work’ does the 
> same new password work on your other devices?
> 
> Cheers, Susan.
> 
> Sent from my iPad
> 
>> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
>> 
>> I have now supposedly reset my password 3 times, except none of them have 
>> worked. Apple ‘support’ has not helped at all. The automated system does not 
>> target the right objectives. It drags in my phone and iPad and tries to make 
>> new passwords for them, when it is the computer that needs it.
>> 
>> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
>> minutes later it blanked out. Another page asked for the serial number. I 
>> assumed they meant for the computer. I found the number on the bottom and 
>> duly typed it in. Message came up: “this is not a valid serial number”. But 
>> it is.
>> 
>> So I am hoping WAMUG has some better advice. 
>> 
>> Hopefully,
>> Pat
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
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Re: Password problem update

[Susan Hastings]

Pat, if you change your Apple password, it is universal. That becomes the 
password you use with your Apple ID and the new password will have to be used 
for all of your devices. It’s not a bug. Just make sure that you are using the 
same password on all of your devices.

When you change the password on your computer and it doesn’t ‘work’ does the 
same new password work on your other devices?

Cheers, Susan.

Sent from my iPad

> On 20 Nov 2018, at 10:13 pm, Patricia Scott  wrote:
> 
> I have now supposedly reset my password 3 times, except none of them have 
> worked. Apple ‘support’ has not helped at all. The automated system does not 
> target the right objectives. It drags in my phone and iPad and tries to make 
> new passwords for them, when it is the computer that needs it.
> 
> I asked for a chat; the response was, we will get to you in 2 minutes. 20 
> minutes later it blanked out. Another page asked for the serial number. I 
> assumed they meant for the computer. I found the number on the bottom and 
> duly typed it in. Message came up: “this is not a valid serial number”. But 
> it is.
> 
> So I am hoping WAMUG has some better advice. 
> 
> Hopefully,
> Pat
> -- The WA Macintosh User Group Mailing List --
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> 
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Password problem update

[Patricia Scott]

I have now supposedly reset my password 3 times, except none of them have 
worked. Apple ‘support’ has not helped at all. The automated system does not 
target the right objectives. It drags in my phone and iPad and tries to make 
new passwords for them, when it is the computer that needs it.

I asked for a chat; the response was, we will get to you in 2 minutes. 20 
minutes later it blanked out. Another page asked for the serial number. I 
assumed they meant for the computer. I found the number on the bottom and duly 
typed it in. Message came up: “this is not a valid serial number”. But it is.

So I am hoping WAMUG has some better advice. 

Hopefully,
Pat
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