Re: [Wikimediach-l] Contact's DB
So, I also did something: I set up a test instance of vtiger. Remember that there are more good CRM and other systems which could be useful - or even better - for us. I've just choosen this because I think it might fit. We might want to have a meeting instead to define the needs and evaluate different systems. The board members, press speakers and project managers have received their credentials by mail alread. http://crm.wikimedia.ch/ The system speaks english (default), german and french. There is also an italian language pack which I couldn't download right now. /Manuel Am 28.01.2011 23:06, schrieb Frédéric Schütz: On 28.01.2011 17:14, Manuel Schneider wrote: BTW. I also think that we could get rid of the (paid and externally hosted) members database by the CRM - vtiger can also handle invoices (membership fees)... If we still use this crappy system (last time I used it, it did not even work with any browser except Internet Explorer, and their technical support was not helpful at all), yes, we should change this as soon as possible ! Frédéric ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l -- Regards Manuel Schneider Wikimedia CH - Verein zur Förderung Freien Wissens Wikimedia CH - Association for the advancement of free knowledge www.wikimedia.ch ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
Dear Ilario, Am 28.01.2011 16:49, schrieb Ilario Valdelli: If we have an open source software which needs a lot of time to be configured, we can use the commercial solution for a while before the migration in open source solution. I have offered to install vtiger or other several times. Have you ever looked into it? I doubt it, because I never got any answer. Neither on the board mailing list weeks and months ago nor here on this list. /Manuel -- Regards Manuel Schneider Wikimedia CH - Verein zur Förderung Freien Wissens Wikimedia CH - Association for the advancement of free knowledge www.wikimedia.ch ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
On Fri, Jan 28, 2011 at 5:00 PM, Manuel Schneider manuel.schnei...@wikimedia.ch wrote: I have offered to install vtiger or other several times. Have you ever looked into it? I doubt it, because I never got any answer. Neither on the board mailing list weeks and months ago nor here on this list. /Manuel Vtiger or CivviCRM or SugarCRM are CRM. We need something smaller and light. The tool of WM DE is perfect. I have developed a similar software. I would donate this software. Can you give me a database to install it? Ilario ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
Well, WMDE uses CiviCRM. I don't like it because I think it is too complicated. vtiger and Sugar are almost the same thing - vtiger is a fork of Sugar, but much more lightweight and with a better (less cluttered) userinterface. What I like in these CRM: * they have group and personal calendars and take control of tasks (reminder, delegation / assignments) * they take care for the contacts _and_ the _history_ of this contacts (mails sent, phone calls done, letters sent ... also for planning of those - calendar / tasks) * they have a webmail, so incoming mails can be tracked and stored in the history by just one click So it is basically a mixture of OTRS and a contact database. Of course the CRM can do much more, but that's what we could really need. I have used Sugar in the past and I started using it just after a few minutes checking it out - it is really simple. BTW. I also think that we could get rid of the (paid and externally hosted) members database by the CRM - vtiger can also handle invoices (membership fees)... Am 28.01.2011 17:05, schrieb Ilario Valdelli: Can you give me a database to install it? MySQL? Sure. What else do you need? PHP? /Manuel -- Regards Manuel Schneider Wikimedia CH - Verein zur Förderung Freien Wissens Wikimedia CH - Association for the advancement of free knowledge www.wikimedia.ch ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
On Fri, Jan 28, 2011 at 5:14 PM, Manuel Schneider manuel.schnei...@wikimedia.ch wrote: Well, WMDE uses CiviCRM. I don't like it because I think it is too complicated. It's different. WM DE uses CiviCRM because it's suggested by WMF to manage the fundraising. But CiviCRM is not the best to manage newsletters, for example. We need really something to *start* to work and to train the persons to use a *centralized* database. My solution is not the best, but it has been used by my company for a short time to have a small system to manage contacts and newsletters until the migration in a bigger system. This is what has done WM DE migrating from a small system to a bigger system. I need only mySQL and PHP. Nothing else. The code is open. Ilario ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
[Wikimediach-l] Contact's DB
Hi all, Quick question : do we already have a database for all contacts (press, people asking for info, etc...) ? If not, wouldn't it be a good idea to have one, in order to track who was contacting who, why, when ? Obviousely, this list should be stricly restricted. In case it already exists, please let me know : I do have 2 press contact to add. Thanks and regards, Nico ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
On Thu, Jan 27, 2011 at 4:30 PM, Nico Ray n...@sabine-nico.ch wrote: Hi all, Quick question : do we already have a database for all contacts (press, people asking for info, etc...) ? If not, wouldn't it be a good idea to have one, in order to track who was contacting who, why, when ? Obviousely, this list should be stricly restricted. In case it already exists, please let me know : I do have 2 press contact to add. Thanks and regards, Nico Yes Nico, it has been a point discussed in a board meeting. It's a must for communication and marketing point of view and I have selected a tool like this: http://www.emailbrain.com/eb/standard-edition.shtml In addition I have already a tool written by me that I can release as open license to be adapted for WM CH purposes. Ilario ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
I think it's a good idea. I've many contact. I write nothing in our wiki because of public access. I think that we'll must a wiki just for the member. Ludovic 2011/1/27 Ilario Valdelli valde...@gmail.com On Thu, Jan 27, 2011 at 4:30 PM, Nico Ray n...@sabine-nico.ch wrote: Hi all, Quick question : do we already have a database for all contacts (press, people asking for info, etc...) ? If not, wouldn't it be a good idea to have one, in order to track who was contacting who, why, when ? Obviousely, this list should be stricly restricted. In case it already exists, please let me know : I do have 2 press contact to add. Thanks and regards, Nico Yes Nico, it has been a point discussed in a board meeting. It's a must for communication and marketing point of view and I have selected a tool like this: http://www.emailbrain.com/eb/standard-edition.shtml In addition I have already a tool written by me that I can release as open license to be adapted for WM CH purposes. Ilario ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
I don't understand how a non-profit organisation that fosters open source ideology can spend money for something like this when even better solutions (such as full-fledged CRM) exist as open source software for free. Especially am I totally against putting our private data into a foreign system we have no control over, while we could host a real CRM for free and on our own systems. /Manuel Am 27.01.2011 20:02, schrieb Nico Ray: On 27.01.2011 16:50, Ilario Valdelli wrote: On Thu, Jan 27, 2011 at 4:30 PM, Nico Rayn...@sabine-nico.ch wrote: Hi all, Quick question : do we already have a database for all contacts (press, people asking for info, etc...) ? If not, wouldn't it be a good idea to have one, in order to track who was contacting who, why, when ? Obviousely, this list should be stricly restricted. In case it already exists, please let me know : I do have 2 press contact to add. Thanks and regards, Nico Yes Nico, it has been a point discussed in a board meeting. It's a must for communication and marketing point of view and I have selected a tool like this: http://www.emailbrain.com/eb/standard-edition.shtml In addition I have already a tool written by me that I can release as open license to be adapted for WM CH purposes. Ilario ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l Thanks Ilario, I just had a look on your emailbrain tool and it looks really perfect. Now the question is : is it feasable for Wikimedia CH to spend 108 USD (53.73 USD x 2) per year as per the price list on http://www.emailbrain.com/eb/pricing.shtml ? How shall we proceed with this ? (i.e. in a quick mode ideally) Nico ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l -- Regards Manuel Schneider Wikimedia CH - Verein zur Förderung Freien Wissens Wikimedia CH - Association for the advancement of free knowledge www.wikimedia.ch ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
Perhaps that in 2007 www.wikimedia.ch http://www.wikimedia.ch was a goog tool for the needs of 2007. Wikipedia has grown since 2007, Wikimedia CH as well. Now we have contacts profesionals. We needprofessional tools for that. Well, as far as I know is the last conclusion we met on the board mailinglist is that the contents are ok but the design needs to be renewed. Nothing else did I say in this mail. I'm sorry I'm not a web designer. And I think it's a real job. Actually I don't speak about www.wikimedia.ch http://www.wikimedia.ch with contacts because I think it's a not a web site for communication. Well, in the page you set up a year and a half ago I can't participate as I don't speak french. I never actually understood what it really meant to say. The new page you set up recently to collect the features of the new website basically is a list of what the current website does. Plus that we have met the consent that we basically only need a better design. So what else should I add? I have already made my point. What I don't understand and what upsets me is that we are now starting the discussion all over again without making any progress. All I hear is rant - rant - rant. And of course everything is just shit, my personal fault etc. pp. And of course you expect me to have that all done already, because you are ranting since more than a year now. Actually I am okay with the website even though the design could be better. I have offered to facilitate the process. That's all I can do. If you don't like the website, it is on you to define that precisely and offer improvement, instead of ranting. /Manuel -- Regards Manuel Schneider Wikimedia CH - Verein zur Förderung Freien Wissens Wikimedia CH - Association for the advancement of free knowledge www.wikimedia.ch ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
Re: [Wikimediach-l] Contact's DB
If you don't see the difference between a tool for members (www.wikimedia.ch) and a tool for communication (www.wikimedia.de or www.wikimedia.fr), I'm sorry for you. I have not criticized your work on the current www.wikimedia.ch. I just said that it is not a tool for communicate and to know the association and its projects to the public and the press. Last point before leaving this conversation : It is important that you know that the desire to have a website with : * nice design * message about free knowledge in Switzerland * easy to browse ... it's not criticized your current work. Ludovic 2011/1/27 Manuel Schneider manuel.schnei...@wikimedia.ch Perhaps that in 2007 www.wikimedia.ch http://www.wikimedia.ch was a goog tool for the needs of 2007. Wikipedia has grown since 2007, Wikimedia CH as well. Now we have contacts profesionals. We needprofessional tools for that. Well, as far as I know is the last conclusion we met on the board mailinglist is that the contents are ok but the design needs to be renewed. Nothing else did I say in this mail. I'm sorry I'm not a web designer. And I think it's a real job. Actually I don't speak about www.wikimedia.ch http://www.wikimedia.ch with contacts because I think it's a not a web site for communication. Well, in the page you set up a year and a half ago I can't participate as I don't speak french. I never actually understood what it really meant to say. The new page you set up recently to collect the features of the new website basically is a list of what the current website does. Plus that we have met the consent that we basically only need a better design. So what else should I add? I have already made my point. What I don't understand and what upsets me is that we are now starting the discussion all over again without making any progress. All I hear is rant - rant - rant. And of course everything is just shit, my personal fault etc. pp. And of course you expect me to have that all done already, because you are ranting since more than a year now. Actually I am okay with the website even though the design could be better. I have offered to facilitate the process. That's all I can do. If you don't like the website, it is on you to define that precisely and offer improvement, instead of ranting. /Manuel -- Regards Manuel Schneider Wikimedia CH - Verein zur Förderung Freien Wissens Wikimedia CH - Association for the advancement of free knowledge www.wikimedia.ch ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l ___ http://wikimedia.ch Wikimedia CH website Wikimediach-l mailing list https://lists.wikimedia.org/mailman/listinfo/wikimediach-l
