Re: [WISPA] Call Tracking / Customer management software
funny - i was just thinking the same thing One thing that is great about authorize.net is - the stability of the platform / api On May 11, 2010, at 5:51 PM, David E. Smith wrote: > On Tue, May 11, 2010 at 16:46, Justin Wilson wrote: > >> To me any billing software needs to have an active development >> behind >> it. Places like authorize.net and the like make changes that break >> API >> enabled apps on a semi-regular basis. >> >> > What kind of API changes are you referring to? Ten years ago, I set > up a > small Web site/store for a friend, using authorize.net; I've had to > make > exactly one change in that whole time to the credit card processing > side of > things. > > David Smith > MVN.net > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
At first glance it looks like everyone is getting what they're paying for. Higher pricing for one-stop-shopping, lower for piece-it-together-yourself-and-make-it-work. IMHO, the v8 (old) Powercode pricing was WAY too low. It was something like $225/mo for 700 subs. They needed more $$ for the amount of effort that would be needed to make Powercode a great product. Now that said, the Powercode v9 pricing is pretty high. It has me continually questioning its worth. I don't like feeling that way. I have to really come to terms with it and remind myself what it does for us...in a nutshell...it saves people time. I'm not that involved in my business anymore other than financially. My first 300 subs I installed myself. Merged with a partner a couple years ago to gain a couple hundred more customers. Last 2 years we've put a few hundred more on. Stepped out of it last year to take the cash flow burden of my income away to allow it to thrive. Best decision I've made in awhile. Now we have several thousand dollars available for fast growth. Powercode is definitely pay-to-play. However, it gives me peace of mind to know that we have a system that is commercially supported. I don't want one employee having a strangle-hold on me because he's the only one who knows how to do "X", "Y", or "Z". I'll likely not stray from that philosophy, but if there's another competing product I'm all ears... - Original Message - From: "Chuck Hogg" To: "WISPA General List" Sent: Tuesday, May 11, 2010 3:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software > We are using the Platypus database directly. Since it is only the first > month, we are still learning the tricks of it. I would say asking me > that question in 3-6 months would be more appropriate. > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 4:58 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > Chuck, how problem-free is your solution? > > One of the things that I was afraid about a custom in-house solution, > even if it's just modifying a base platform, was the recurring cost of > having someone dealing with its issues, things getting out of sync, etc. > > The pricing for Powercode is steep, absolutely 100% no question about > it...so you have to wrap your mind around what it's saving you to fathom > a value. > > - Original Message - > From: "Chuck Hogg" > To: "WISPA General List" > Sent: Tuesday, May 11, 2010 1:29 PM > Subject: Re: [WISPA] Call Tracking / Customer management software > > > Wombat/Plat has a radius integration that will do that, and we have some > of > our own custom things that we are working on to make it do some other > things > we want it to do. It's not very much work to get it implemented if you > know > what you are doing... but if you are wanting a drop in solution maybe > Powercode will do what you want. I know I wasn't going to pay more than > > .10/customer/month. It also integrates well with IPPay. Honestly, the > money I am saving over a traditional merchant account by switching to > IPPay > is more than paying for Platypus. > > Their API is very open and they will let you do about anything with the > software. I don't know if Powercode is all web based or not, but having > a > client32 application is pretty nice to have for my techs/billing people. > In > addition, it tracks our sales commissions, customer referrals, and more. > > I'm not trying to sell it, but just giving an explanation on why I'm > using > it. I reviewed powercode, and the price blew me away. 1400 customers > was > almost $2000 per month. Almost in one month I pay for Wombat/Platypus > for a > year. > > Nothing did everything we wanted, so we looked at cost and how do we > customize it to our needs. Platypus/Wombat fit the bill. They even > came > out and did a two day training seminar for my whole company, made sure > the > software/system was completely setup correctly for $1k/day. I probably > could have figured it out, but I wanted to make sure someone was > training my > people correctly + I didn't have the time. > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Josh Luthman > Sent: Tuesday, May 11, 2010 4:14 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > If you have a developer to make things work together, that's a great > option. > > Powercode's alternative is to shut the customer off and have them pay > their > bill. I'd rather that then a phone call. Just my opinion. > > Chuck - doe
Re: [WISPA] Call Tracking / Customer management software
We use a nice little app called CitrusDB. http://www.citrusdb.org/ -Original Message- From: wireless-boun...@wispa.org on behalf of cc...@dot11net.com Sent: Tue 5/11/2010 2:55 AM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Wispmon will do all this and much, much more. It is specifically designed for the Wisp Industry. Cameron > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me that question in 3-6 months would be more appropriate. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:58 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Chuck, how problem-free is your solution? One of the things that I was afraid about a custom in-house solution, even if it's just modifying a base platform, was the recurring cost of having someone dealing with its issues, things getting out of sync, etc. The pricing for Powercode is steep, absolutely 100% no question about it...so you have to wrap your mind around what it's saving you to fathom a value. - Original Message - From: "Chuck Hogg" To: "WISPA General List" Sent: Tuesday, May 11, 2010 1:29 PM Subject: Re: [WISPA] Call Tracking / Customer management software Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "Success is not final, failure is not fatal: it is the courage to continue that counts." --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg wrote: > Wombat/Platypus does it as well... $250/mth for under 5k customers... > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Sara Gray > Sent: Tuesday, May 11, 2010 3:24 PM > To: 'WISPA General List' > Subject: Re: [WISPA] Call Tracking / Customer management software > > How much does powercode cost? > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 1:39 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > I use Powercode. > > - Original Message - > From: "Sara Gray" > To: "'WISPA General List'" > Sent: Tuesday, May 11, 2010 11:35 AM > Subject: [WISPA] Call Tracking / Customer management software > > >> I'm looking for software to tract customer calls, trouble tickets, >> appointments, and customer information. Can anyone suggest a good >> software that can do this. Id like to have web access. I've looked >> at a few > but >> have never heard of most of them so I'm looking for suggestions of > what >> others have used and like. Thanks for any input. >> >> Sara >> >> >> >> > -- > --
Re: [WISPA] Call Tracking / Customer management software
I just do it in the middle of the night or weekend following an email to everyone I'm doing it and when it's complete. Wait for people to logout? Not for me. On 5/11/10, Mark Nash - Lists wrote: > I hear you on the "Just fix it" part. > > Powercode's upgrades are crazy simple... > > The main page indicates that there is an upgrade available... > You check out the Release Notes... > Notify for everyone to logout of Powercode... > You click on the "Upgrade" link, and it queues the auto-in-place upgrade for > the next 5-minute cycle and scripts do the rest. > Upgrade is downloaded and installed...server reboots and you're done. > > - Original Message - > From: "Justin Wilson" > To: "WISPA General List" ; "David E. Smith" > > Sent: Tuesday, May 11, 2010 3:21 PM > Subject: Re: [WISPA] Call Tracking / Customer management software > > > The things I have seen is importing the codes back into the software. > Maybe it¹s on the software side, not on the authorize.net side. I am not a > programmer by any means. If I am basing my accounts receivable on software > I personally want some sort of support behind it. Not just ³some guy². If > you have multiple people you can call for an Open source solution, such as > freeside, that is better. I have heard more than one case where a > programmer left a company and the company spent the next 6 months re-working > the code. If you have the resources that is fine. I am just saying I > would want someone to call and be able to say ³This isn¹t working fix it. I > am going to go install some customers while you are fixing it². > > Commercial solutions can be expensive. So can customizing and > supporting a ³Free² one. If someone is looking to do just billign then > quickbooks or just about any other such program should suffice. > > Back to the call tracking. I was a big fan of perldesk. In the process > of getting another license for a project now. > > Justin > -- > Justin Wilson > http://www.mtin.net/blog > Wisp Consulting Tower Climbing Network Support > > > > From: "David E. Smith" > Reply-To: WISPA General List > Date: Tue, 11 May 2010 16:51:37 -0500 > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > On Tue, May 11, 2010 at 16:46, Justin Wilson wrote: > >>To me any billing software needs to have an active development behind >> it. Places like authorize.net and the like make changes that break API >> enabled apps on a semi-regular basis. >> >> > What kind of API changes are you referring to? Ten years ago, I set up a > small Web site/store for a friend, using authorize.net; I've had to make > exactly one change in that whole time to the credit card processing side of > things. > > David Smith > MVN.net > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I hear you on the "Just fix it" part. Powercode's upgrades are crazy simple... The main page indicates that there is an upgrade available... You check out the Release Notes... Notify for everyone to logout of Powercode... You click on the "Upgrade" link, and it queues the auto-in-place upgrade for the next 5-minute cycle and scripts do the rest. Upgrade is downloaded and installed...server reboots and you're done. - Original Message - From: "Justin Wilson" To: "WISPA General List" ; "David E. Smith" Sent: Tuesday, May 11, 2010 3:21 PM Subject: Re: [WISPA] Call Tracking / Customer management software The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally want some sort of support behind it. Not just ³some guy². If you have multiple people you can call for an Open source solution, such as freeside, that is better. I have heard more than one case where a programmer left a company and the company spent the next 6 months re-working the code. If you have the resources that is fine. I am just saying I would want someone to call and be able to say ³This isn¹t working fix it. I am going to go install some customers while you are fixing it². Commercial solutions can be expensive. So can customizing and supporting a ³Free² one. If someone is looking to do just billign then quickbooks or just about any other such program should suffice. Back to the call tracking. I was a big fan of perldesk. In the process of getting another license for a project now. Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: "David E. Smith" Reply-To: WISPA General List Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson wrote: >To me any billing software needs to have an active development behind > it. Places like authorize.net and the like make changes that break API > enabled apps on a semi-regular basis. > > What kind of API changes are you referring to? Ten years ago, I set up a small Web site/store for a friend, using authorize.net; I've had to make exactly one change in that whole time to the credit card processing side of things. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Just a shout out saying we use Plat and have it automatically turning people on/off as well. Right now our customer service side uses Wombat and Network Operations uses Jira for tickets but we are looking at merging both of them onto RT. On Tue, May 11, 2010 at 3:29 PM, Chuck Hogg wrote: > Wombat/Plat has a radius integration that will do that, and we have some of > our own custom things that we are working on to make it do some other things > we want it to do. It's not very much work to get it implemented if you know > what you are doing... but if you are wanting a drop in solution maybe > Powercode will do what you want. I know I wasn't going to pay more than > .10/customer/month. It also integrates well with IPPay. Honestly, the money > I am saving over a traditional merchant account by switching to IPPay is more > than paying for Platypus. > > Their API is very open and they will let you do about anything with the > software. I don't know if Powercode is all web based or not, but having a > client32 application is pretty nice to have for my techs/billing people. In > addition, it tracks our sales commissions, customer referrals, and more. I'm > not trying to sell it, but just giving an explanation on why I'm using it. I > reviewed powercode, and the price blew me away. 1400 customers was almost > $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. > > Nothing did everything we wanted, so we looked at cost and how do we > customize it to our needs. Platypus/Wombat fit the bill. They even came out > and did a two day training seminar for my whole company, made sure the > software/system was completely setup correctly for $1k/day. I probably could > have figured it out, but I wanted to make sure someone was training my people > correctly + I didn't have the time. > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Josh Luthman > Sent: Tuesday, May 11, 2010 4:14 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > If you have a developer to make things work together, that's a great option. > > Powercode's alternative is to shut the customer off and have them pay their > bill. I'd rather that then a phone call. Just my opinion. > > Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or > is it simply a billing system? > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "Success is not final, failure is not fatal: it is the courage to continue > that counts." > --- Winston Churchill > > > > On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg wrote: >> Wombat/Platypus does it as well... $250/mth for under 5k customers... >> >> Regards, >> Chuck Hogg >> Shelby Broadband >> 502-722-9292 >> ch...@shelbybb.com >> http://www.shelbybb.com >> >> >> -Original Message- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On Behalf Of Sara Gray >> Sent: Tuesday, May 11, 2010 3:24 PM >> To: 'WISPA General List' >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> How much does powercode cost? >> >> >> -Original Message- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On Behalf Of Mark Nash - Lists >> Sent: Tuesday, May 11, 2010 1:39 PM >> To: WISPA General List >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> I use Powercode. >> >> - Original Message - >> From: "Sara Gray" >> To: "'WISPA General List'" >> Sent: Tuesday, May 11, 2010 11:35 AM >> Subject: [WISPA] Call Tracking / Customer management software >> >> >>> I'm looking for software to tract customer calls, trouble tickets, >>> appointments, and customer information. Can anyone suggest a good >>> software that can do this. Id like to have web access. I've looked >>> at a few >> but >>> have never heard of most of them so I'm looking for suggestions of >> what >>> others have used and like. Thanks for any input. >>> >>> Sara >>> >>> >>> >>> >> -- >> -- >> >> >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >> -- >> -- >> >> >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> >> >> >> >> -- >> -- >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -- >> -- >> >> >> >> WISPA Wireless List: wireless@wispa
Re: [WISPA] Call Tracking / Customer management software
I just looked at the database and saw the version log. I think it was August 2008 when we first bought Powercode. Never had an issue with licenses. They come up with a new version about once a week, maybe two. Recently bug fixes and small changes. Features are a different issue, though. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 6:03 PM, Mark Nash - Lists wrote: > Cliff, > > Powercode v9 had a major price tag increase with it. Are you comparing > Powercode v9 pricing to Azotel? Or the old Powercode v8? > > - Original Message - > From: "Cliff" > To: "'WISPA General List'" > Sent: Tuesday, May 11, 2010 3:00 PM > Subject: Re: [WISPA] Call Tracking / Customer management software > > > When I priced it out for replacing Powercode, I think it was 1.5X the cost. > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 4:31 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > How does Azotel stand up to Powercode? Powercode has been there for years, > but they did stagnate for awhile. > > Azotel doesn't look nearly as full-featured as Powercode. > > So then how does the pricing compare? > > - Original Message - > From: "Justin Wilson" > To: "WISPA General List" > Sent: Tuesday, May 11, 2010 2:09 PM > Subject: Re: [WISPA] Call Tracking / Customer management software > > > Azotel is a good solution. Ties into billing/provisioning/etc. > www.wispsolutions.com . They are a WISPA member so it¹s always good to > support members. Azotel is much more involved than simple ticketing as it is > billing and more but it¹s one screen to look at. > > Otherwise we have implemented the following in the past. > > Perldesk www.perldesk.com > osTicket www.osticket.com > > Justin > > -- > Justin Wilson > http://www.mtin.net/blog > Wisp Consulting Tower Climbing Network Support > > > > From: Sara Gray > Reply-To: WISPA General List > Date: Tue, 11 May 2010 13:35:33 -0500 > To: 'WISPA General List' > Subject: [WISPA] Call Tracking / Customer management software > > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ --
Re: [WISPA] Call Tracking / Customer management software
The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally want some sort of support behind it. Not just ³some guy². If you have multiple people you can call for an Open source solution, such as freeside, that is better. I have heard more than one case where a programmer left a company and the company spent the next 6 months re-working the code. If you have the resources that is fine. I am just saying I would want someone to call and be able to say ³This isn¹t working fix it. I am going to go install some customers while you are fixing it². Commercial solutions can be expensive. So can customizing and supporting a ³Free² one. If someone is looking to do just billign then quickbooks or just about any other such program should suffice. Back to the call tracking. I was a big fan of perldesk. In the process of getting another license for a project now. Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: "David E. Smith" Reply-To: WISPA General List Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson wrote: >To me any billing software needs to have an active development behind > it. Places like authorize.net and the like make changes that break API > enabled apps on a semi-regular basis. > > What kind of API changes are you referring to? Ten years ago, I set up a small Web site/store for a friend, using authorize.net; I've had to make exactly one change in that whole time to the credit card processing side of things. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Sara, In our call center we support ISPs and WISPs that use most if not all of the solutions mentioned. Here is some input on the two mentioned most frequently in this thread from a call center perspective: Powercode- Does a great job of network management and at giving you a history of customer's quality of service, weak in billing and in trouble ticket management. Platypus/Wombat- Does a solid job at billing, no network management tools and weak in trouble ticketing and customer information. The network management in Powercode may make it worth the price, but it is much more expensive. We actually developed our own ticketing system with APIs that talk to both Powercode and Platypus as well as several other systems because none of them had a robust enough trouble ticketing system to really do the job. If you want to take a look at it hit me off list. -Layne Layne Sisk ServerPlus 801-426-8283, ext. 102 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 12:36 PM To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Cliff, Powercode v9 had a major price tag increase with it. Are you comparing Powercode v9 pricing to Azotel? Or the old Powercode v8? - Original Message - From: "Cliff" To: "'WISPA General List'" Sent: Tuesday, May 11, 2010 3:00 PM Subject: Re: [WISPA] Call Tracking / Customer management software When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: "Justin Wilson" To: "WISPA General List" Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray Reply-To: WISPA General List Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: "Justin Wilson" To: "WISPA General List" Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray Reply-To: WISPA General List Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
On Tue, May 11, 2010 at 16:46, Justin Wilson wrote: >To me any billing software needs to have an active development behind > it. Places like authorize.net and the like make changes that break API > enabled apps on a semi-regular basis. > > What kind of API changes are you referring to? Ten years ago, I set up a small Web site/store for a friend, using authorize.net; I've had to make exactly one change in that whole time to the credit card processing side of things. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I have some clients running powercode. They have been having troubles getting licenses and such.I was always a fan of powercode. The powercode web-site has no new news since 2009. The forum link returns a page not found. I have heard they turned things around in the company awhile back. One client of mine had issues getting licenses not too long ago. To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. I would call Scott at solutions4ebiz for a test drive. The have a demo. Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Mark Nash - Lists Reply-To: WISPA General List Date: Tue, 11 May 2010 14:31:14 -0700 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: "Justin Wilson" To: "WISPA General List" Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray Reply-To: WISPA General List Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: "Justin Wilson" To: "WISPA General List" Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray Reply-To: WISPA General List Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray Reply-To: WISPA General List Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Chuck, how problem-free is your solution? One of the things that I was afraid about a custom in-house solution, even if it's just modifying a base platform, was the recurring cost of having someone dealing with its issues, things getting out of sync, etc. The pricing for Powercode is steep, absolutely 100% no question about it...so you have to wrap your mind around what it's saving you to fathom a value. - Original Message - From: "Chuck Hogg" To: "WISPA General List" Sent: Tuesday, May 11, 2010 1:29 PM Subject: Re: [WISPA] Call Tracking / Customer management software Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "Success is not final, failure is not fatal: it is the courage to continue that counts." --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg wrote: > Wombat/Platypus does it as well... $250/mth for under 5k customers... > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Sara Gray > Sent: Tuesday, May 11, 2010 3:24 PM > To: 'WISPA General List' > Subject: Re: [WISPA] Call Tracking / Customer management software > > How much does powercode cost? > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 1:39 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > I use Powercode. > > - Original Message - > From: "Sara Gray" > To: "'WISPA General List'" > Sent: Tuesday, May 11, 2010 11:35 AM > Subject: [WISPA] Call Tracking / Customer management software > > >> I'm looking for software to tract customer calls, trouble tickets, >> appointments, and customer information. Can anyone suggest a good >> software that can do this. Id like to have web access. I've looked >> at a few > but >> have never heard of most of them so I'm looking for suggestions of > what >> others have used and like. Thanks for any input. >> >> Sara >> >> >> >> > -- > -- > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > -- > -- > > >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > -- > -- > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---
Re: [WISPA] Call Tracking / Customer management software
Wispmon will do all this and much, much more. It is specifically designed for the Wisp Industry. Cameron > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
IPPay and Powercode is like bread/butter or spaghetti/meatballs. Charles has an amazing service - simple, great cost savings. Powercode is all web based. Even the built in "web proxy". It's like the Canopy AP to SM proxy but it uses the same port (444) as the administration. I prefer http over win32 by a long shot (does your stuff work with Windows XP? Vista? 7? what about Mac/*nix? Got a virus and need to reinstall? At a different PC then before?) The biggest separator for the decision on where to go is to ask are you willing to code something to fit your needs or are you looking for an off the shelf product? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 4:29 PM, Chuck Hogg wrote: > Wombat/Plat has a radius integration that will do that, and we have some of > our own custom things that we are working on to make it do some other things > we want it to do. It's not very much work to get it implemented if you know > what you are doing... but if you are wanting a drop in solution maybe > Powercode will do what you want. I know I wasn't going to pay more than > .10/customer/month. It also integrates well with IPPay. Honestly, the money > I am saving over a traditional merchant account by switching to IPPay is more > than paying for Platypus. > > Their API is very open and they will let you do about anything with the > software. I don't know if Powercode is all web based or not, but having a > client32 application is pretty nice to have for my techs/billing people. In > addition, it tracks our sales commissions, customer referrals, and more. I'm > not trying to sell it, but just giving an explanation on why I'm using it. I > reviewed powercode, and the price blew me away. 1400 customers was almost > $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. > > Nothing did everything we wanted, so we looked at cost and how do we > customize it to our needs. Platypus/Wombat fit the bill. They even came out > and did a two day training seminar for my whole company, made sure the > software/system was completely setup correctly for $1k/day. I probably could > have figured it out, but I wanted to make sure someone was training my people > correctly + I didn't have the time. > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Josh Luthman > Sent: Tuesday, May 11, 2010 4:14 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > If you have a developer to make things work together, that's a great option. > > Powercode's alternative is to shut the customer off and have them pay their > bill. I'd rather that then a phone call. Just my opinion. > > Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or > is it simply a billing system? > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "Success is not final, failure is not fatal: it is the courage to continue > that counts." > --- Winston Churchill > > > > On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg wrote: >> Wombat/Platypus does it as well... $250/mth for under 5k customers... >> >> Regards, >> Chuck Hogg >> Shelby Broadband >> 502-722-9292 >> ch...@shelbybb.com >> http://www.shelbybb.com >> >> >> -Original Message- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On Behalf Of Sara Gray >> Sent: Tuesday, May 11, 2010 3:24 PM >> To: 'WISPA General List' >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> How much does powercode cost? >> >> >> -Original Message- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On Behalf Of Mark Nash - Lists >> Sent: Tuesday, May 11, 2010 1:39 PM >> To: WISPA General List >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> I use Powercode. >> >> - Original Message - >> From: "Sara Gray" >> To: "'WISPA General List'" >> Sent: Tuesday, May 11, 2010 11:35 AM >> Subject: [WISPA] Call Tracking / Customer management software >> >> >>> I'm looking for software to tract customer calls, trouble tickets, >>> appointments, and customer information. Can anyone suggest a good >>> software that can do this. Id like to have web access. I've looked >>> at a few >> but >>> have never heard of most of them so I'm looking for suggestions of >> what >>> others have used and like. Thanks for any input. >>> >>> Sara >>> >>> >>> >>> >> -- >> -- >> >> >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>
Re: [WISPA] Call Tracking / Customer management software
Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "Success is not final, failure is not fatal: it is the courage to continue that counts." --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg wrote: > Wombat/Platypus does it as well... $250/mth for under 5k customers... > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Sara Gray > Sent: Tuesday, May 11, 2010 3:24 PM > To: 'WISPA General List' > Subject: Re: [WISPA] Call Tracking / Customer management software > > How much does powercode cost? > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 1:39 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > I use Powercode. > > - Original Message - > From: "Sara Gray" > To: "'WISPA General List'" > Sent: Tuesday, May 11, 2010 11:35 AM > Subject: [WISPA] Call Tracking / Customer management software > > >> I'm looking for software to tract customer calls, trouble tickets, >> appointments, and customer information. Can anyone suggest a good >> software that can do this. Id like to have web access. I've looked >> at a few > but >> have never heard of most of them so I'm looking for suggestions of > what >> others have used and like. Thanks for any input. >> >> Sara >> >> >> >> > -- > -- > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > -- > -- > > >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > -- > -- > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > -- > -- > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -- > -- > > WISPA Wants You! Join today! > http://signup.wispa.org/ > -- > -- > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/ma
Re: [WISPA] Call Tracking / Customer management software
If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg wrote: > Wombat/Platypus does it as well... $250/mth for under 5k customers... > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Sara Gray > Sent: Tuesday, May 11, 2010 3:24 PM > To: 'WISPA General List' > Subject: Re: [WISPA] Call Tracking / Customer management software > > How much does powercode cost? > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 1:39 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > I use Powercode. > > - Original Message - > From: "Sara Gray" > To: "'WISPA General List'" > Sent: Tuesday, May 11, 2010 11:35 AM > Subject: [WISPA] Call Tracking / Customer management software > > >> I'm looking for software to tract customer calls, trouble tickets, >> appointments, and customer information. Can anyone suggest a good >> software >> that can do this. Id like to have web access. I've looked at a few > but >> have never heard of most of them so I'm looking for suggestions of > what >> others have used and like. Thanks for any input. >> >> Sara >> >> >> >> > > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > > > >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: "Sara Gray" To: "'WISPA General List'" Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com On 5/11/2010 1:59 PM, D. Ryan Spott wrote: > Yeah, I was gonna say. I looked at, and even entered my subs into powercode > at one point last summer... happily thinking "this system is gonna rock!" > and then I found out that I only get 1/2 of the features that were > advertised. :( > > I ended up not going with them. > > ryan > > On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Listswrote: > > >> I personally think it's more like $1.35/sub or $1.65/sub for everything. >> Our normal bill is about $1200/mo I think for 850 subs. >> >> - Original Message - >> From: "D. Ryan Spott" >> To: "WISPA General List" >> Sent: Tuesday, May 11, 2010 12:52 PM >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> >> $1 For everything or just half the features? >> >> ryan >> >> On Tue, May 11, 2010 at 12:28 PM, Josh Luthman >> wrote: >> >> >>> Something like $1/active account. >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> “Success is not final, failure is not fatal: it is the courage to >>> continue that counts.” >>> --- Winston Churchill >>> >>> >>> >>> On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: >>> How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On >> Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: "Sara Gray" To: "'WISPA General List'" Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few > but > have never heard of most of them so I'm looking for suggestions of > >> what >> > others have used and like. Thanks for any input. > > Sara > > > > > >>> >> >> > WISPA Wants You! Join today! > http://signup.wispa.org/ > > >>> >> >> > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > >>> >> >> WISPA Wants You! Join today! http://signup.wispa.org/ >>> >> >> WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> >> WISPA Wants You! Join today! http://signup.wispa.org/ >>> >> >> WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >>> >> -
Re: [WISPA] Call Tracking / Customer management software
What were you missing Ryan? - Original Message - From: "D. Ryan Spott" To: "WISPA General List" Sent: Tuesday, May 11, 2010 12:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking "this system is gonna rock!" and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists wrote: > I personally think it's more like $1.35/sub or $1.65/sub for everything. > Our normal bill is about $1200/mo I think for 850 subs. > > - Original Message - > From: "D. Ryan Spott" > To: "WISPA General List" > Sent: Tuesday, May 11, 2010 12:52 PM > Subject: Re: [WISPA] Call Tracking / Customer management software > > > $1 For everything or just half the features? > > ryan > > On Tue, May 11, 2010 at 12:28 PM, Josh Luthman > wrote: > > > Something like $1/active account. > > > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > “Success is not final, failure is not fatal: it is the courage to > > continue that counts.” > > --- Winston Churchill > > > > > > > > On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: > > > How much does powercode cost? > > > > > > > > > -Original Message- > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On > > > Behalf Of Mark Nash - Lists > > > Sent: Tuesday, May 11, 2010 1:39 PM > > > To: WISPA General List > > > Subject: Re: [WISPA] Call Tracking / Customer management software > > > > > > I use Powercode. > > > > > > - Original Message - > > > From: "Sara Gray" > > > To: "'WISPA General List'" > > > Sent: Tuesday, May 11, 2010 11:35 AM > > > Subject: [WISPA] Call Tracking / Customer management software > > > > > > > > >> I'm looking for software to tract customer calls, trouble tickets, > > >> appointments, and customer information. Can anyone suggest a good > > >> software > > >> that can do this. Id like to have web access. I've looked at a few > > >> but > > >> have never heard of most of them so I'm looking for suggestions of > what > > >> others have used and like. Thanks for any input. > > >> > > >> Sara > > >> > > >> > > >> > > >> > > > > > > > > > > > >> WISPA Wants You! Join today! > > >> http://signup.wispa.org/ > > >> > > > > > > > > > > > >> > > >> WISPA Wireless List: wireless@wispa.org > > >> > > >> Subscribe/Unsubscribe: > > >> http://lists.wispa.org/mailman/listinfo/wireless > > >> > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > >> > > > > > > > > > > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subs
Re: [WISPA] Call Tracking / Customer management software
What features did you not get that you wanted? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:59 PM, D. Ryan Spott wrote: > Yeah, I was gonna say. I looked at, and even entered my subs into powercode > at one point last summer... happily thinking "this system is gonna rock!" > and then I found out that I only get 1/2 of the features that were > advertised. :( > > I ended up not going with them. > > ryan > > On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists wrote: > >> I personally think it's more like $1.35/sub or $1.65/sub for everything. >> Our normal bill is about $1200/mo I think for 850 subs. >> >> - Original Message - >> From: "D. Ryan Spott" >> To: "WISPA General List" >> Sent: Tuesday, May 11, 2010 12:52 PM >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> >> $1 For everything or just half the features? >> >> ryan >> >> On Tue, May 11, 2010 at 12:28 PM, Josh Luthman >> wrote: >> >> > Something like $1/active account. >> > >> > Josh Luthman >> > Office: 937-552-2340 >> > Direct: 937-552-2343 >> > 1100 Wayne St >> > Suite 1337 >> > Troy, OH 45373 >> > >> > “Success is not final, failure is not fatal: it is the courage to >> > continue that counts.” >> > --- Winston Churchill >> > >> > >> > >> > On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: >> > > How much does powercode cost? >> > > >> > > >> > > -Original Message- >> > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On >> > > Behalf Of Mark Nash - Lists >> > > Sent: Tuesday, May 11, 2010 1:39 PM >> > > To: WISPA General List >> > > Subject: Re: [WISPA] Call Tracking / Customer management software >> > > >> > > I use Powercode. >> > > >> > > - Original Message - >> > > From: "Sara Gray" >> > > To: "'WISPA General List'" >> > > Sent: Tuesday, May 11, 2010 11:35 AM >> > > Subject: [WISPA] Call Tracking / Customer management software >> > > >> > > >> > >> I'm looking for software to tract customer calls, trouble tickets, >> > >> appointments, and customer information. Can anyone suggest a good >> > >> software >> > >> that can do this. Id like to have web access. I've looked at a few >> > >> but >> > >> have never heard of most of them so I'm looking for suggestions of >> what >> > >> others have used and like. Thanks for any input. >> > >> >> > >> Sara >> > >> >> > >> >> > >> >> > >> >> > > >> > >> >> > > >> > >> WISPA Wants You! Join today! >> > >> http://signup.wispa.org/ >> > >> >> > > >> > >> >> > > >> > >> >> > >> WISPA Wireless List: wireless@wispa.org >> > >> >> > >> Subscribe/Unsubscribe: >> > >> http://lists.wispa.org/mailman/listinfo/wireless >> > >> >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> >> > > >> > > >> > > >> > > >> > > >> > >> >> > > >> > > WISPA Wants You! Join today! >> > > http://signup.wispa.org/ >> > > >> > >> >> > > >> > > >> > > WISPA Wireless List: wireless@wispa.org >> > > >> > > Subscribe/Unsubscribe: >> > > http://lists.wispa.org/mailman/listinfo/wireless >> > > >> > > Archives: http://lists.wispa.org/pipermail/wireless/ >> > > >> > > >> > > >> > > >> > >> >> > > WISPA Wants You! Join today! >> > > http://signup.wispa.org/ >> > > >> > >> >> > > >> > > WISPA Wireless List: wireless@wispa.org >> > > >> > > Subscribe/Unsubscribe: >> > > http://lists.wispa.org/mailman/listinfo/wireless >> > > >> > > Archives: http://lists.wispa.org/pipermail/wireless/ >> > > >> > >> > >> > >> > >> >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> > >> >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> >> >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >>
Re: [WISPA] Call Tracking / Customer management software
Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking "this system is gonna rock!" and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists wrote: > I personally think it's more like $1.35/sub or $1.65/sub for everything. > Our normal bill is about $1200/mo I think for 850 subs. > > - Original Message - > From: "D. Ryan Spott" > To: "WISPA General List" > Sent: Tuesday, May 11, 2010 12:52 PM > Subject: Re: [WISPA] Call Tracking / Customer management software > > > $1 For everything or just half the features? > > ryan > > On Tue, May 11, 2010 at 12:28 PM, Josh Luthman > wrote: > > > Something like $1/active account. > > > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > “Success is not final, failure is not fatal: it is the courage to > > continue that counts.” > > --- Winston Churchill > > > > > > > > On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: > > > How much does powercode cost? > > > > > > > > > -Original Message- > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On > > > Behalf Of Mark Nash - Lists > > > Sent: Tuesday, May 11, 2010 1:39 PM > > > To: WISPA General List > > > Subject: Re: [WISPA] Call Tracking / Customer management software > > > > > > I use Powercode. > > > > > > - Original Message - > > > From: "Sara Gray" > > > To: "'WISPA General List'" > > > Sent: Tuesday, May 11, 2010 11:35 AM > > > Subject: [WISPA] Call Tracking / Customer management software > > > > > > > > >> I'm looking for software to tract customer calls, trouble tickets, > > >> appointments, and customer information. Can anyone suggest a good > > >> software > > >> that can do this. Id like to have web access. I've looked at a few > > >> but > > >> have never heard of most of them so I'm looking for suggestions of > what > > >> others have used and like. Thanks for any input. > > >> > > >> Sara > > >> > > >> > > >> > > >> > > > > > > > > > > > >> WISPA Wants You! Join today! > > >> http://signup.wispa.org/ > > >> > > > > > > > > > > > >> > > >> WISPA Wireless List: wireless@wispa.org > > >> > > >> Subscribe/Unsubscribe: > > >> http://lists.wispa.org/mailman/listinfo/wireless > > >> > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > >> > > > > > > > > > > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WI
Re: [WISPA] Call Tracking / Customer management software
I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: "D. Ryan Spott" To: "WISPA General List" Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman wrote: > Something like $1/active account. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > > > > On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: > > How much does powercode cost? > > > > > > -Original Message- > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > > Behalf Of Mark Nash - Lists > > Sent: Tuesday, May 11, 2010 1:39 PM > > To: WISPA General List > > Subject: Re: [WISPA] Call Tracking / Customer management software > > > > I use Powercode. > > > > - Original Message - > > From: "Sara Gray" > > To: "'WISPA General List'" > > Sent: Tuesday, May 11, 2010 11:35 AM > > Subject: [WISPA] Call Tracking / Customer management software > > > > > >> I'm looking for software to tract customer calls, trouble tickets, > >> appointments, and customer information. Can anyone suggest a good > >> software > >> that can do this. Id like to have web access. I've looked at a few > >> but > >> have never heard of most of them so I'm looking for suggestions of what > >> others have used and like. Thanks for any input. > >> > >> Sara > >> > >> > >> > >> > > > > > > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > > > > > > >> > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Everything. Not certain of the price - don't quote me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:52 PM, D. Ryan Spott wrote: > $1 For everything or just half the features? > > ryan > > On Tue, May 11, 2010 at 12:28 PM, Josh Luthman > wrote: > >> Something like $1/active account. >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> “Success is not final, failure is not fatal: it is the courage to >> continue that counts.” >> --- Winston Churchill >> >> >> >> On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: >> > How much does powercode cost? >> > >> > >> > -Original Message- >> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> > Behalf Of Mark Nash - Lists >> > Sent: Tuesday, May 11, 2010 1:39 PM >> > To: WISPA General List >> > Subject: Re: [WISPA] Call Tracking / Customer management software >> > >> > I use Powercode. >> > >> > - Original Message - >> > From: "Sara Gray" >> > To: "'WISPA General List'" >> > Sent: Tuesday, May 11, 2010 11:35 AM >> > Subject: [WISPA] Call Tracking / Customer management software >> > >> > >> >> I'm looking for software to tract customer calls, trouble tickets, >> >> appointments, and customer information. Can anyone suggest a good >> >> software >> >> that can do this. Id like to have web access. I've looked at a few but >> >> have never heard of most of them so I'm looking for suggestions of what >> >> others have used and like. Thanks for any input. >> >> >> >> Sara >> >> >> >> >> >> >> >> >> > >> >> > >> >> WISPA Wants You! Join today! >> >> http://signup.wispa.org/ >> >> >> > >> >> > >> >> >> >> WISPA Wireless List: wireless@wispa.org >> >> >> >> Subscribe/Unsubscribe: >> >> http://lists.wispa.org/mailman/listinfo/wireless >> >> >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > >> > >> > >> > >> > >> >> > >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> >> > >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> > >> > >> > >> >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> >> >> >> >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
$1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman wrote: > Something like $1/active account. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > > > > On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: > > How much does powercode cost? > > > > > > -Original Message- > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > > Behalf Of Mark Nash - Lists > > Sent: Tuesday, May 11, 2010 1:39 PM > > To: WISPA General List > > Subject: Re: [WISPA] Call Tracking / Customer management software > > > > I use Powercode. > > > > - Original Message - > > From: "Sara Gray" > > To: "'WISPA General List'" > > Sent: Tuesday, May 11, 2010 11:35 AM > > Subject: [WISPA] Call Tracking / Customer management software > > > > > >> I'm looking for software to tract customer calls, trouble tickets, > >> appointments, and customer information. Can anyone suggest a good > >> software > >> that can do this. Id like to have web access. I've looked at a few but > >> have never heard of most of them so I'm looking for suggestions of what > >> others have used and like. Thanks for any input. > >> > >> Sara > >> > >> > >> > >> > > > > > > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > > > > > > >> > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] cyclone 900mhz omni
Answered my own question http://www.amphenol-antennas.com/datasheet_files/BCD-HP7WD.pdf anyone have a cheaper place to buy this, best I'm finding is $980 Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Kurt Fankhauser Sent: Tuesday, May 11, 2010 2:29 PM To: 'WISPA General List' Subject: [WISPA] cyclone 900mhz omni Does cyclone manufacture this 900mhz HPOL omni or do they re-brand it from someone else? Does anyone have a link to the data sheet for this omni? Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray Reply-To: WISPA General List Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray wrote: > How much does powercode cost? > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 1:39 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > I use Powercode. > > - Original Message - > From: "Sara Gray" > To: "'WISPA General List'" > Sent: Tuesday, May 11, 2010 11:35 AM > Subject: [WISPA] Call Tracking / Customer management software > > >> I'm looking for software to tract customer calls, trouble tickets, >> appointments, and customer information. Can anyone suggest a good >> software >> that can do this. Id like to have web access. I've looked at a few but >> have never heard of most of them so I'm looking for suggestions of what >> others have used and like. Thanks for any input. >> >> Sara >> >> >> >> > > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > > >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: "Sara Gray" To: "'WISPA General List'" Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I'm pretty sure www.wispmon.com does this too along with much more. Best, Brad -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: "Sara Gray" To: "'WISPA General List'" Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I use Powercode. - Original Message - From: "Sara Gray" To: "'WISPA General List'" Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good > software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Powercode can do all of that. It is what I use. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 2:35 PM, Sara Gray wrote: > I'm looking for software to tract customer calls, trouble tickets, > appointments, and customer information. Can anyone suggest a good software > that can do this. Id like to have web access. I've looked at a few but > have never heard of most of them so I'm looking for suggestions of what > others have used and like. Thanks for any input. > > Sara > > > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Call Tracking / Customer management software
I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] cyclone 900mhz omni
Does cyclone manufacture this 900mhz HPOL omni or do they re-brand it from someone else? Does anyone have a link to the data sheet for this omni? Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Bullet M2 association trouble
We've noticed that the bullet's aren't associating on the initial config. We seem to have to send out a technician after the installer to re-configure the device before it will associate to the Rocket. Anyone else experiencing this problem? Patrick Nix, Jr., Computer Network Solutions CSWEB.NET Internet Services IT Manager http://www.cnetworksolutions.com http://www.csweb.net (918) 235-0414 Attention: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/