Re: [WISPA] Billing Solution

[Darin Steffl]

We use Azotel. It doesn't look the prettiest with the user interface but it
has tons of features and is very reliable. They host it in the cloud and do
all the backups, etc. In 6 years we've had maybe 30 minutes of downtime.

On Jan 17, 2018 1:11 PM, "Alan Luelf"  wrote:

> We use Sonar. There is also powercode, Azotel, visp.
>
> Sent from my iPhone
>
> > On Jan 16, 2018, at 9:22 AM, Brian Rohrbacher 
> wrote:
> >
> > What do we got out there for billing solutions?  My current one is not
> > working out.  I've been using Freeside for a number of years now and I
> > liked it but they don't have any support staff left and seem to be
> > falling apart.  I've been constantly requesting an SSL renewal for 45
> > days and they just can't get it done.  It's beyond frustrating, time
> > consuming and embarrassing try to explain to hundreds of customers why
> > my payment site is not secure.  I can't take it anymore.  I need some
> > recommendations on whats out there.  I want good support.  I need a
> > solution with support.  What's everybody using?  What do you like and
> > dislike about it?
> >
> >
> > Brian
> >
> >
> > ---
> > This email has been checked for viruses by AVG.
> > http://www.avg.com
> >
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Re: [WISPA] Net neutrality bandwidth providers

[Darin Steffl]

Dan,

You have to understand if you're selling a residential internet package, it
is NOT dedicated. There has to be some oversubscription allowed for the ISP
to make a profit. If every sub we had used their plan 24/7 and expected the
speed to always be there and not dip down, we wouldn't make money and would
shutdown.

So yes, it is wrong and hurts an ISP if customers use and expect to max out
their connection all the time but specifically during the evening peak.
That's where it matters most.

If customers always want their bandwidth then they need to pay more to
upgrade backhaul, ap's, etc. If they're OK with slightly slower speeds
during peak but enough to still stream and not feel slow, then prices can
remain level.

Power companies issue peak time alerts during the summer and winter to
prevent brownouts or congestion in our terms. And they specifically state
in their newsletter that if people don't reduce their power demands during
their peak times, rates are going to increase as it costs more to handle
that load.

On Dec 15, 2017 12:07 PM, "Vance Shipley"  wrote:

> On Dec 15, 2017 23:29, "Dan Thompson"  wrote:
>
> How is using what you pay for abuse?  In both instances described, the
> customer is using a large chunk of their bandwidth, but not using more than
> the plan alots.
>
>
> Fallacy. Imagine your local "all you can eat" buffet  charges $10 for
> lunch which you really enjoy and find good value. One day a Sumo wrestling
> school opens next door and the new customers eat them out every hour. Next
> week lunch is $20 but you're eating the same thing.
>
> You are not paying equally when you are part of the top percentile of
> bandwidth consumers.
>
>
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Re: [WISPA] Resends of TowerCoverage Website Submissions

[Darin Steffl]

45373
>
>
>
> On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <
> ada...@amarillowireless.net> wrote:
>
> We've never seen that.
>
> On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com>
> wrote:
>
> Is anyone else getting duplicates or triplicates of the email
> notifications?  It seems to come and go.  I really doubt customers are
> clicking it fast and it seems to come and go.  There is only one API push
> which I believe confirms customers are only clicking it once.
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
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>
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>


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Re: [WISPA] wtb 11 ghz link - Mimosa B11

[Darin Steffl]

Streakwave has them now too.

On Aug 31, 2016 1:58 PM, "Gino Villarini"  wrote:

> I don’t have one, you?
>
> From:  on behalf of Lisa Slusher <
> li...@wavonline.com>
>
>
>
> *Gino Villarini*
> President
> Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968
>
> Reply-To: WISPA General List 
> Date: Wednesday, August 31, 2016 at 2:52 PM
> To: WISPA General List 
> Subject: Re: [WISPA] wtb 11 ghz link - Mimosa B11
>
> Wav Wireless has stock! Give your Sales rep a call today.
>
> Thanks,
>
> Lisa
>
>
>
> *Lisa Ann Slusher*
>
> Strategic Account Manager
>
> [image: cid:image001.jpg@01D14A33.56536AF0]
>
> (630) 818-4429
>
> Mobile (815) 931-2613
>
> li...@wavonline.com
>
> www.wavonline.com
>
>
>
> *NEW*: 2016 IMPROVEMENTS TO WAV’S BUSINESS MANAGEMENT
> 
>
> Tech Support Hotline: (888) 379-2631
>
> [image: Description: twitter-logo-100x100.png]
>  [image: Description:
> fb-logo-100x100.png]
> [image:
> cid:image008.png@01CF3174.A7E2A6D0]
>
> *[image: FinanceIt]*
> 
>
>
>
> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org
> ] *On Behalf Of *Gino Villarini
> *Sent:* Wednesday, August 31, 2016 1:27 PM
> *To:* WISPA General List
> *Subject:* [WISPA] wtb 11 ghz link - Mimosa B11
>
>
>
> Anyone has in stock?
>
>
>
> *Gino Villarini*
>
> President
>
> Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968
>
>
> This message is intended only for the use of the individual or entity to
> which it is addressed and may contain information that is privileged,
> confidential and exempt from disclosure under applicable law. If the reader
> of this message is not the intended recipient, or the employee or agent
> responsible for delivery of the message to the intended recipient, you are
> hereby notified that any dissemination, distribution or copying of this
> communication is strictly prohibited. If you have received this
> communication in error, please notify us immediately by telephone at
> 630-818-1000.
>
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Re: [WISPA] AeroNetPR wants to share this story

[Darin Steffl]

:_e(%7B%7D,'cvml','Wireless@wispa.org');
 http://lists.wispa.org/mailman/listinfo/wireless







 
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Re: [WISPA] Cogent Sales Contact

[Darin Steffl]

Our sales guy has been excellent and very fast to respond to any questions.

Michael Patnode
mpatn...@cogentco.com


On Tue, Aug 5, 2014 at 10:52 AM, Chris Fabien ch...@lakenetmi.com wrote:

 Thanks Guys.


 On Tue, Aug 5, 2014 at 11:46 AM, Ian Framson i...@tradeshowinternet.com
 wrote:

 Chris,

 Phil Davis
 Global Account Manager
 pbda...@cogentco.com
 (202) 295-4347

 Good luck!


 Ian Framson
 Sales Director

 [image: Trade Show Internet logo]
 http://s.wisestamp.com/links?url=http%3A%2F%2Fwww.tradeshowinternet.com
 www.tradeshowinternet.com
 http://s.wisestamp.com/links?url=http%3A%2F%2Fwww.tradeshowinternet.com%2F

 i...@tradeshowinternet.com
 http://s.wisestamp.com/links?url=mailto%3Aian%40tradeshowinternet.com
 (866) 385-1504 x701
 (818) 590-7475 mobile
 (415) 704-3153 fax

 Connect With Us [image: LinkedIn]
 http://s.wisestamp.com/links?url=http%3A%2F%2Fwww.linkedin.com%2Fin%2Fianframson
  [image:
 Facebook]
 http://s.wisestamp.com/links?url=http%3A%2F%2Fwww.facebook.com%2FTradeShowInternet
  [image:
 Google Plus Page]
 http://s.wisestamp.com/links?url=https%3A%2F%2Fplus.google.com%2F115903484193884732934
  [image:
 Twitter]
 http://s.wisestamp.com/links?url=http%3A%2F%2Ftwitter.com%2FTSInternet


 *Trade Show Internet fully complies with the Telecommunications Act of
 1996
 http://s.wisestamp.com/links?url=http%3A%2F%2Fwww.fcc.gov%2FBureaus%2FWireless%2FOrders%2F2000%2Ffcc00366.txt,
 which prohibits telecommunications carriers from entering into exclusive
 contracts with commercial building owners for the provision of interstate
 telephony and Internet services.** Trade Show Internet's solutions also
 comply with FCC Title 47 CFR Part 15
 http://s.wisestamp.com/links?url=http%3A%2F%2Fcfr.vlex.com%2Fvid%2F15-5-general-conditions-operation-19847431
 and OTARD
 http://s.wisestamp.com/links?url=http%3A%2F%2Fedocket.access.gpo.gov%2F2006%2FE6-20142.htm
 rules.*


 On Tue, Aug 5, 2014 at 8:05 AM, Chris Fabien ch...@lakenetmi.com wrote:

 Does someone have a contact they've been happy dealing with? Earlier
 this year we were cold called by a Cogent rep who was a huge jerk, I'd like
 to get an updated quote but don't want to deal with that guy.

 Chris Fabien
 LakeNet LLC


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[WISPA] FS: Cisco 7206vxr with NPE-G2

[Darin Steffl]

I have a used Cisco 7206VXR with dual power supplies and NPE-G2 card which
can do 1 Gbps of routing throughput.

NPE-G2 Version 03 produced in September 2010

I can also include a couple SFP's that are with it as well. In perfect
working condition with no issues and has been tested as well.

$2,800 plus shipping OBO

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[WISPA] Justin Wilson?

[Darin Steffl]

I have been trying to get ahold of Justin Wilson who started a project for
me in April and he was out of commission for a little bit but now I haven't
heard from him since. I have called his cell #, sent him 5 emails to
j...@mtin.net with no response and I don't know how to get ahold of him. I
see he has sent emails out to the list multiple times in the last few weeks
but he's never responded to me.

Anyone have any special tricks to get him to talk? My project is quite
simple and he said it would take no more than 2 hours tops but he hasn't
done anything further for me. Thanks

-- 
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507-634-WiFi
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Re: [WISPA] Justin Wilson?

[Darin Steffl]

Josh, I did see his email go out right before mine and checked and saw
other messages from him to the list over the last 2-3 weeks when I haven't
heard anything back from him. I've politely asked if he is able to complete
this for me and if not, please simply reply that he cannot complete the
project so I can find another consultant. I've never been mad in the emails
and continue to ask if he can complete our project or not so I can move on.
Sounds like I'm beating a dead horse and I'll probably just move on and try
to get my prepaid hours back. We'll see if anyone can pull some strings for
me.


On Thu, May 15, 2014 at 12:43 PM, Josh Reynolds j...@spitwspots.com wrote:

  He literally just posted on this list this morning :P


  *Josh Reynolds*
 Chief Information Officer
 SPITwSPOTS
 j...@spitwspots.com | www.spitwspots.com
   On 05/15/2014 09:28 AM, Darin Steffl wrote:

 I have been trying to get ahold of Justin Wilson who started a project for
 me in April and he was out of commission for a little bit but now I haven't
 heard from him since. I have called his cell #, sent him 5 emails to
 j...@mtin.net with no response and I don't know how to get ahold of him.
 I see he has sent emails out to the list multiple times in the last few
 weeks but he's never responded to me.

  Anyone have any special tricks to get him to talk? My project is quite
 simple and he said it would take no more than 2 hours tops but he hasn't
 done anything further for me. Thanks

  --
 Darin Steffl
 Minnesota WiFi
 www.mnwifi.com
 507-634-WiFi
  http://www.facebook.com/minnesotawifi Like us on 
 Facebookhttp://www.facebook.com/minnesotawifi


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Re: [WISPA] Justin Wilson?

[Darin Steffl]

I have been contacted and things are moving along now. He sent new contact
information that I was never made aware of when we first started.

http://www.mtin.net/contact.html


On Thu, May 15, 2014 at 5:57 PM, TJ Trout t...@pcguys.us wrote:

 I also engaged Justin for a project and it never went anywhere. I have
 also had the same results with other consultants. I actually engaged Justin
 because my other consultant fell through. Go figure.


 On Thu, May 15, 2014 at 11:51 AM, Justin Wilson li...@mtin.net wrote:

  Darin,
 I will have Andrew send you an e-mail from supp...@mtin.net.

 Just for everyone’s reference if you need to get ahold of “me” you can do
 so at the following:
 Phone: 317.644.2224
  Email: supp...@mtin.net

 I wrote a little blog post this morning as kind of “therapy” for me.  As
 many of you know I have been a principal in a WISP we started after the
 failed sale of NDWave to another company.
  http://www.mtin.net/blog/?p=50

 The sale of ZigWireless has been my latest “project”.  I am personally
 invested in this so my future of getting this done has been a top priority.
  So much so that everything else has suffered as a result.  The life of a
 WISP. LOL.  I feel like a “Veteran” after being in the ISP business since
 1993.

 Just so this isn’t just about me, if anyone wants to know my thoughts on
 a sale from a tech perspective hit me up off list and I will be glad to
 share.

 Justin

 --
 Justin Wilson j...@mtin.net
 MTCNA – CCNA – MTCRE – MTCWE - COMTRAIN
 Aol  Yahoo IM: j2sw
 http://www.mtin.net/blog – xISP News
 http://www.zigwireless.com – High Speed Internet Options
 http://www.thebrotherswisp.com – The Brothers Wisp

 From: Darin Steffl darin.ste...@mnwifi.com
 Reply-To: WISPA General List wireless@wispa.org
 Date: Thursday, May 15, 2014 at 1:28 PM
 To: WISPA General List wireless@wispa.org
 Subject: [WISPA] Justin Wilson?

 I have been trying to get ahold of Justin Wilson who started a project
 for me in April and he was out of commission for a little bit but now I
 haven't heard from him since. I have called his cell #, sent him 5 emails
 to j...@mtin.net with no response and I don't know how to get ahold of
 him. I see he has sent emails out to the list multiple times in the last
 few weeks but he's never responded to me.

 Anyone have any special tricks to get him to talk? My project is quite
 simple and he said it would take no more than 2 hours tops but he hasn't
 done anything further for me. Thanks

 --
 Darin Steffl
 Minnesota WiFi
 www.mnwifi.com
 507-634-WiFi
 http://www.facebook.com/minnesotawifi Like us on 
 Facebookhttp://www.facebook.com/minnesotawifi
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Re: [WISPA] Small IP PBX - Grandstream UCM

[Darin Steffl]

I put it in for a 12 extension small business and it's working great. Lots
of firmware updates and new features being added every month or so. They're
actively developing the platform which is nice. It's cost effective and
free updates.

Pair this with flowroute for your sip trunks and you have a solid solution.
We used yealink for the phones but the grandstream phones should work great
too and have auto provisioning then.
On May 13, 2014 10:40 PM, Chris Fabien ch...@lakenetmi.com wrote:

 Anyone tried out this Grandstream IP PBX? Looking for a low cost option we
 can use for small businesses with 4-8 phones. Also need to redo our office
 phones so I have a nice chance to try out a new product before selling one
 to a customer. Any suggestions other than the grandstream are welcome too.

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Re: [WISPA] Who is using Towercoverage.com ?

[Darin Steffl]

 of Learn RouterOS- Second Edition
 http://www.wlan1.com/product_p/mikrotik%20book-2.htm
  Link Technologies, Inc -- Mikrotik  WISP Support
 Services
  Office*: 314-735-0270 *Website*: http://www.linktechs.net - *Skype*:
 linktechs
  *-- Create Wireless Coverage's with *www.towercoverage.com *- 900Mhz -
 LTE - 3G - 3.65 - TV Whitespace  *

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Re: [WISPA] OT Fax over Voip

[Darin Steffl]

http://www.vitelity.com/services_vfax/


Works perfect. Order the Fax Enable device and it will allow the old fax
machine to function perfectly. You also get the benefit of fax-to-email
capability if they want it turned on. Unless they do a ton of faxes each
month, the standard per minute rates are the way to go.


On Mon, Mar 31, 2014 at 9:03 AM, wi...@mncomm.com wrote:

   I have a customer that we installed an IP phone system for. They moved
 their office to a new building where the telco couldn't or wouldn't bring
 service to. So I have the PBX at their old location where the COs come in
 and we go over a wireless link to the new office where they use their
 internet and IP phones, and all works great.

 So their fax machine sits at their old location and they want it in their
 new location. They are not interested in doing Internet fax at this time,
 but I may have to introduce it again. A while ago we bought some
 Grandstream gateway devices. We have them configured correctly and they
 transmit and receive voice just fine, just no fax.

 So, the scenario would be the CO goes into a gateway device to convert to
 digital, goes over the LAN to the other gateway device. That device hooks
 up to the fax machine. If someone has done this before can you share the
 products you may have used? The products we have say they will work this
 way, but no luck, just voice transmission. I may have a bad device as well.

 Also, is there any internet fax services that allow users to use their
 existing fax machine? I know it's a little weird to ask that, but some
 people have a hard time with change using their PC to send faxes

 thanks
 heith
 mnwireless


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Re: [WISPA] Number's that can't port to VOIP

[Darin Steffl]

We've got a local Telco and Frontier prefixed that we can't port to ANY
voip provider, only to cellular providers. No one has been able to find a
way to port these prefixes or some other ones I didn't list here.

507-634
507-635
507-365
507-528
507-527


On Thu, Mar 27, 2014 at 3:01 PM, Fred Goldstein fgoldst...@ionary.comwrote:

  On 3/27/2014 3:11 PM, Chris Fabien wrote:

 This is the adjacent rate center to one of our main service areas, it is a
 local call. Different telco though.


 As a general rule, any rate center's numbers can be made portable if they
 aren't already so.  It can worst case take six moths to implement.  But
 that was usually done long ago.

 However, in order to port a number into a rate center, the carrier (CLEC)
 needs connectivity to the tandem switch that serves that rate center, which
 may belong to the ILEC in that rate center, or a third ILEC, not the one in
 the bigger exchange next door.  If you tell me the rate centers in question
 I may be able to determine that for you.  CenturyTel[/link] is notorious
 for being uncooperative, hoping state regulators let them bend the rules
 their way.  And some rural ILECs think they're exempt from interconnection
 rules, though they're not.  So it would not be surprising if the underlying
 CLECs just don't touch those RCs.



 On Thu, Mar 27, 2014 at 3:06 PM, Mike Hammett wispawirel...@ics-il.netwrote:

  Typically, you can check to the local calling guide and if the rate
 center with the numbers is local to a rate center your providers are in,
 you should be good to go. YMMV.



 -
 Mike Hammett
 Intelligent Computing Solutions
 http://www.ics-il.com

 --
 *From: *Chris Fabien ch...@lakenetmi.com
 *To: *WISPA General List wireless@wispa.org
 *Sent: *Thursday, March 27, 2014 2:01:38 PM
 *Subject: *[WISPA] Number's that can't port to VOIP


 We have a customer on fringe of a rural Century Tel area and both of our
 voip providers came back saying they were unable to port the number for us.
 Are there remote areas where you still can't port a number? Is there a way
 to find out if anyone can port this number? Like a master list or database
 I can search?



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  Interisle Consulting Group
  +1 617 795 2701


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Re: [WISPA] AF and rain storm

[Darin Steffl]

What OSPF settings do you use to facilitate such a quick fail over to tik
backups? Also, this wouldn't switch over until the link completely died so
do you do anything special to have OSPF handle this or do you have to wait
for it to die? I can just see the link getting bad enough that it will send
the smallest amount of data but not drop thus limiting the capacity to even
less than a backup link in place.

I remember chuck talking about something in the forums about dropping
ethernet past a certain signal threshold or when RF link drops.
On Dec 21, 2013 12:04 AM, Jim Patient jpati...@linktechs.net wrote:

 Just thought I would share some real world stuff.  Don’t get me wrong this
 is in no way dissing this AF link.  It has worked geat and I fully
 expect it to drop off in a hard down poor like this. That’s why we have 2
 5GHz MT links to fall back on.  I just thought it was cool to see
 everything working like it should.



 This happened tonight.  You can see our TP weather station rainfall graph.
 The weather station is just down the hill from pinoak tower (no longer a
 real pinoak).  The AF link drops off, the MT 5GHz link ramping up as the AF
 link drops and throughput on the drain pipe stays stable while all this was
 happening and no lost packets.



 There is also link path so you can see distance and actual signal of the
 link right now with just basically mist.



 You can almost graph the rainfall rate by the throughput on the MT backup
 link J



 Thx,



 Jim Patient

 Office: 314-735-0270

 towercoverage.com
 linktechs.net

 wlan1.com
 [image: qr_new_cell]





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Re: [WISPA] Need a SIP Trunk for outbound TODAY

[Darin Steffl]

Those using flowroute for reselling voice to their customers, what are you
doing to provision and manage individual subscribers? Flowroute looks like
a wholesale service and not setup for white label reselling. You must have
a softswitch setup on site for this?


On Tue, Dec 3, 2013 at 1:55 PM, Josh Reynolds j...@spitwspots.com wrote:

  I'm looking into flowroute right now after getting these emails this
 morning... there's some stuff going on between the FCC and our upstream
 (statewide monopoly) that needs to stop, otherwise they get to bypass CAF
 phase II requirements.

 josh reynolds :: chief information officer :: spitwspots
 :: Ubiquiti Certified AirMax Trainer ::
  On 12/03/2013 10:46 AM, Simon Westlake wrote:

  We also use Flowroute and they’ve always been good.



 *From:* wireless-boun...@wispa.org 
 [mailto:wireless-boun...@wispa.orgwireless-boun...@wispa.org]
 *On Behalf Of *chris
 *Sent:* Tuesday, December 3, 2013 1:39 PM
 *To:* WISPA General List
 *Subject:* Re: [WISPA] Need a SIP Trunk for outbound TODAY



 I am a big fan of flowroute

 On Dec 3, 2013 2:36 PM, Chris Fabien ch...@lakenetmi.com wrote:

  We are having issues with our current VOIP provider with outbound calls
 failing - I would like to add another outbound route to our switch so I can
 determine if it's their problem. Can anyone recommend a VOIP provider I
 where I can set up a trunk online or someone who can get me set up quickly.
 Vendors welcome to contact offlist.


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Re: [WISPA] Are Ubiquiti cables failing???

[Darin Steffl]

. e P.IVA  05940050825

   Fax : +39-091-8772072

   assistenza: (+39) 091-8776432

   web: http://www.level7.it

  

  

  

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  Ing. Paolo Di Francesco

 

  Level7 s.r.l. unipersonale

 

  Sede operativa: Largo Montalto, 5 - 90144 Palermo

 

  C.F. e P.IVA  05940050825

  Fax : +39-091-8772072

  assistenza: (+39) 091-8776432

  web: http://www.level7.it

 

 

 

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[WISPA] TP-Link TL-WR841N Wireless Drops?

[Darin Steffl]

Hey guys,

This is the router that I have been handing out to every new customer
because I wanted to make sure they all had a reliable router and not blame
my service for an issue with their own router. So far, 4 out of 25 routers
have had wireless problems where either no devices can connect at all even
with a factory reset or the wireless works for a few days and then shuts
off completely and requires a reboot to fix it. Has anyone experienced
issues with this particular model? I have hardware version 7.1 and 7.2. The
rest seem to be fine but so far this is a 16% failure rate on these routers
for me.

Would love to hear if there are similar issues or maybe I just received bad
batches from Amazon.

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Re: [WISPA] Netflix to offer free caches to ISPs

[Darin Steffl]

They require at least 2Gbps of Netflix traffic across your network at all
time and require you connect the box to a 10Gbps port to our network. I
really doubt there are many WISP's out there running this much Netflix
traffic at one time. A few but nowhere near the majority. Also, for many of
us, this probably isn't the problem of running out of internet transit but
rather having AP's at capacity for which this would not solve at all.

On Tue, Jun 5, 2012 at 10:17 AM, Shaddi Hasan sha...@cs.berkeley.eduwrote:

 I just came across this article on Netflix's plans to start running
 their own CDN. They're going to be offering free peering at a few
 IXPs, and are offering free cache appliances for ISPs with large
 amounts of traffic.


 http://blog.streamingmedia.com/the_business_of_online_vi/2012/06/netflix-announces-new-content-delivery-network-offering-free-caches-to-isps.html

 More information from Netflix itself is here:
 https://signup.netflix.com/openconnect

 Does anyone here plan to pursue this? How much would something like
 this actually resolve your Netflix issues, or is the bottleneck inside
 your network rather than at the access link?
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[WISPA] Site Survey Method

[Darin Steffl]

Hey guys,

Trying to figure out a good way to do site surveys and monitor signal
strength while on the customer's roof for a one-man job.  The best I have
come up with is having a portable power pack on the ground with a POE
injector with two ethernet cables: one going to the nanobridge, one to a
netbook or laptop on the roof.  Another option would be to have the same
setup but with a wireless router with the battery pack and poe injector so
only one ethernet going to the roof to the nanobridge and either a netbook
or android tablet to login to AirOS to setup and check signal levels.

Any advice on how you guys do this with one person?  Thanks!

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Re: [WISPA] EFT Billing

[Darin Steffl]

I use ACH Direct which integrates nicely with my Azotel billing system.
$0.35 per transaction and no % fee. $20 a month for the gateway/etc.

On Tue, May 15, 2012 at 9:40 AM, Layne Sisk la...@serverplus.com wrote:

 You can actually use a company called Q-Checks and manually print the
 checks if you want.  We had a very small number of ACHs and used to do that
 because Authorize.net was too expensive.  Once we switched to IPPay the
 cost was so low we just move all ACHs to them.  

 ** **

 Layne Sisk

 ServerPlus

 801.426.8283, ext 102

 ** **

 [image: SPlogo] http://www.serverplus.com/**

 ** **

 [image: Utah 100]   [image: fast50-01]



 ** **

 *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
 Behalf Of *ch...@mycountrylink.com
 *Sent:* Tuesday, May 15, 2012 8:19 AM
 *To:* wireless@wispa.org
 *Subject:* [WISPA] EFT Billing

 ** **

 How do you do your EFT (transfers directly from the subscriber's account)
 billing?  Is everyone using authorize.net or IPPAY?  Or do most WISPs
 take Credit Card and Debit Cards only? 

  

 ** **

 Chris Schipper

 Service Manager

 CountryLink LLC

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[WISPA] Customer Routers

[Darin Steffl]

Hey guys,

What are some of you providing for customer wireless routers if you include
them in the install as I do?  I currently have a batch of 10 Ubiquiti Air
Routers and the first two I pulled out are giving me some problems.  Could
be a bad batch.

I am also looking at TP-Link as they are about $30 on Amazon with external
antennas and pretty good reviews.

TP-Link TL-WR841N

What are you guys using?

-- 
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Re: [WISPA] Customer Routers

[Darin Steffl]

I understand not wanting to touch the router but I want to control
everything up until I hand off to the customer's equipment which means I
provide the router.  I hear from too many people that blame their ISP like
Charter or the phone company for bad internet when much of the time it is
their own wireless router.  That same bad mouthing will happen for my
company if the customer continues to use crappy routers so I thought I
would provide one to them, configure it, lock it, and replace it if it ever
fails.  That way, I am handing out something reliable that works and if
they need help, I'm there to fix it for them.  In my opinion, that should
cut down on tech support calls if the router is stable.

I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N

On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman
j...@imaginenetworksllc.comwrote:

 I would avoid the 751 for now based on my hell of an experience.  That's
 just me.

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote:

  My Take on routers.

 Off the shelf routers are the #1 trouble issue on the Zig network.
  Anything from gaming issues, to speed issues, to reliability issues. They
 account for roughly 92% of all calls.  The first thing we have the customer
 do after reboots of everything is bypass the router. Most of the time this
 shows the customer it's their router, or something behind it.

 In our past life we started out selling routers. We looked for the
 cheapest ones we could find, which at the time were dlink. What we found
 was customers then considered that our equipment. Well the router you sold
 me went out. was something we heard a lot. Or I reset the router now you
 have to come out and configure it

 What we are doing this time around is we have only one officially
 approved router. The Mikrotik 751. We have a local computer shop which
 stocks them and sets them up.  What he does as far as support is between
 him and the customer. I am pretty sure he tells them he is just a retailer
 for the product and if they want his help he will gladly charge them his
 hourly rate. All about expectations up front.

 By doing all of this we are not in the router business, but the customer
 gets a solid product and cuts down on our calls. In turn we have a happier
 customer base. And if need be, we can actually login to their router and do
 torch, etc.

 Justin

 From: Darin Steffl dcsho...@gmail.com
 Reply-To: WISPA General List wireless@wispa.org
 Date: Thursday, April 26, 2012 2:31 PM
 To: wireless@wispa.org
 Subject: [WISPA] Customer Routers

 Hey guys,

 What are some of you providing for customer wireless routers if you
 include them in the install as I do?  I currently have a batch of 10
 Ubiquiti Air Routers and the first two I pulled out are giving me some
 problems.  Could be a bad batch.

 I am also looking at TP-Link as they are about $30 on Amazon with
 external antennas and pretty good reviews.

 TP-Link TL-WR841N

 What are you guys using?

 --
 Darin Steffl
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Re: [WISPA] Customer Routers

[Darin Steffl]

They should have no reason to do that and if they do, they're only causing
problems for themselves with double or triple NAT. I make it clear when I
install that the router I give them is the only router they can use and I
will fix/replace it free of charge if THEY don't break it. If they cause an
issue with my equipment or by adding another router and they expect me to
fix it, there will be a charge. If they follow my instructions, they will
be taken care of.

On Thu, Apr 26, 2012 at 6:08 PM, Justin Wilson li...@mtin.net wrote:

  How do you handle the customers who then put a link sys behind your
 provided router?

 From: Darin Steffl dcsho...@gmail.com
 Reply-To: WISPA General List wireless@wispa.org
 Date: Thursday, April 26, 2012 6:38 PM

 To: WISPA General List wireless@wispa.org
 Subject: Re: [WISPA] Customer Routers

 I understand not wanting to touch the router but I want to control
 everything up until I hand off to the customer's equipment which means I
 provide the router.  I hear from too many people that blame their ISP like
 Charter or the phone company for bad internet when much of the time it is
 their own wireless router.  That same bad mouthing will happen for my
 company if the customer continues to use crappy routers so I thought I
 would provide one to them, configure it, lock it, and replace it if it ever
 fails.  That way, I am handing out something reliable that works and if
 they need help, I'm there to fix it for them.  In my opinion, that should
 cut down on tech support calls if the router is stable.

 I am currently testing the Ubiquiti Airrouters and the TP-Link TL-WR841N

 On Thu, Apr 26, 2012 at 5:34 PM, Josh Luthman j...@imaginenetworksllc.com
  wrote:

 I would avoid the 751 for now based on my hell of an experience.  That's
 just me.

 Josh Luthman
 Office: 937-552-2340
 Direct: 937-552-2343
 1100 Wayne St
 Suite 1337
 Troy, OH 45373
 On Apr 26, 2012 6:27 PM, Justin Wilson li...@mtin.net wrote:

  My Take on routers.

 Off the shelf routers are the #1 trouble issue on the Zig network.
  Anything from gaming issues, to speed issues, to reliability issues. They
 account for roughly 92% of all calls.  The first thing we have the customer
 do after reboots of everything is bypass the router. Most of the time this
 shows the customer it's their router, or something behind it.

 In our past life we started out selling routers. We looked for the
 cheapest ones we could find, which at the time were dlink. What we found
 was customers then considered that our equipment. Well the router you sold
 me went out. was something we heard a lot. Or I reset the router now you
 have to come out and configure it

 What we are doing this time around is we have only one officially
 approved router. The Mikrotik 751. We have a local computer shop which
 stocks them and sets them up.  What he does as far as support is between
 him and the customer. I am pretty sure he tells them he is just a retailer
 for the product and if they want his help he will gladly charge them his
 hourly rate. All about expectations up front.

 By doing all of this we are not in the router business, but the customer
 gets a solid product and cuts down on our calls. In turn we have a happier
 customer base. And if need be, we can actually login to their router and do
 torch, etc.

 Justin

 From: Darin Steffl dcsho...@gmail.com
 Reply-To: WISPA General List wireless@wispa.org
 Date: Thursday, April 26, 2012 2:31 PM
 To: wireless@wispa.org
 Subject: [WISPA] Customer Routers

 Hey guys,

 What are some of you providing for customer wireless routers if you
 include them in the install as I do?  I currently have a batch of 10
 Ubiquiti Air Routers and the first two I pulled out are giving me some
 problems.  Could be a bad batch.

 I am also looking at TP-Link as they are about $30 on Amazon with
 external antennas and pretty good reviews.

 TP-Link TL-WR841N

 What are you guys using?

 --
 Darin Steffl
 ___ Wireless mailing list
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[WISPA] WISP Insurance

[Darin Steffl]

Hey guys,

What companies do you guys get your insurance through and what kind of
policy/coverage do you have?  Also, what do you pay a year for your
insurance?  Thanks!

-- 
Darin Steffl



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