Re: ITSM 7 - download of Approval Server and Assignment Engine

2006-11-06 Thread Daniel
Hi Mario, the Approval Server is part of the AR Server. So if you just download the server, you will have everything you need :) Gruß aus München Daniel Yes, you should pick server -- Jarl On 11/3/06, Mario Roehr [EMAIL PROTECTED] wrote: Hi Jarl, thanks for your answer but I can

ITSM 7 - download of Approval Server and Assignment Engine - SOLVED

2006-11-06 Thread Mario Roehr
Hi Daniel, thanks for your answer. I already found it in the downloaded directories. btw: OT - Brückengasse ? ;-)) Greets from Hamburg Mario Daniel

Barry Lindstrom is on vacation

2006-11-06 Thread Barry Lindstrom
I will be out of the office starting Fri 11/03/2006 and will not return until Mon 11/13/2006. Please contact Rick Ponzo, Leonard Neely or Greg Nuibe on matters Remedy == Confidentiality Notice: The information contained in and

Re: 7.0.1 release notes released

2006-11-06 Thread Tony Worthington
Mike - I was referring to the ARS 7.0.1 release notes... but this morning there are what appear to be new versions of ITSM7.0.1 and CMDB2.0.1 You are correct though... the ITSM documentation pages all link to the CMDB release notes. I haven't gotten around to downloading the documentation

Re: ITSM 7 - Installation Issue

2006-11-06 Thread Tony Worthington
Yup yup yup. Our development instance is VMWare. Make sure you're logging in as a local account (not a domain one) and if you're using Remote Desktop, launch it like mstsc /console Also, copy all the install sources to the local drive... you may want to set your %TEMP% to something like

Re: OT - Consulting rates and partners - question on (friday humo r)

2006-11-06 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: OT - Consulting rates and partners - question on (friday humor) ** Joe: I don't every other week. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Sunday, November 05,

Moving Heat tickets to ServiceDesk 7.0 (or 7.0.1)

2006-11-06 Thread Howard Richter
** Ladies and Gentlemen, Good morning and I hope you had a great weekend I need your help and maybe some ideas. We are currently gearing up to implement ServiceDesk 7.0 (or 7.0.1 if we decided to use the patch) and we need to move the open Heat tickets to the new system. I know that the

Re: Default prefix for field id 179

2006-11-06 Thread Reiser, John J
Axton and Rick, I was trying to save on workflow maintenance. Yes, I could change the first two characters. That is what the RP does when you specify a prefix. In my case the first characters are always AG (Auto-generated?, Auto_GUID?). I just thought there was a way to let the application

Re: 7.0.1 release notes released

2006-11-06 Thread Lucero, Michelle - IST contractor
I didn't see my outstanding bug(s) listed in open nor fixed either. What's up with that? If any brave soul out there installs Mid-Tier 7.0.1 in the next few days, please let me know if the modulo operator issue has been fixed. The qualifications fail in Flashboards and in any active link.

OT: New SupportWeb browser support

2006-11-06 Thread Tony Worthington
All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser

Re: OT: New SupportWeb browser support

2006-11-06 Thread Rick Cook
** I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a

Re: Very basic AD question...

2006-11-06 Thread Heider, Stephen
** Joe, This may or may not help you in this situation but just in case... Could you use a SQL View into AD and then create a Remedy form on top of the View? I have that setup here with the ADSI linked server. With SQL you could create elaborate coding that filters anything you want.

Re: ITSM 7.0.01 and CMDB 2.0.01 Released

2006-11-06 Thread Tony Worthington
It is odd to release software with the incorrect documentation versions, right?? no comment. :-) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mike Gould [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/06/2006 10:42 AM Please

Re: OT: New SupportWeb browser support

2006-11-06 Thread Scott Barr
** Web Browser market share statistics http://www.w3schools.com/browsers/browsers_stats.asp and http://en.wikipedia.org/wiki/Usage_share_of_web_browsers -Scott From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick

Elegant Software Producers

2006-11-06 Thread Mahan, Janet L [LTD]
Title: Elegant Software Producers ** Has anyone used software from Elegant Software Producers? I just tried to get to their website and couldn't, has it changed? Web: http://www.elegantsp.com/ Janet L. Mahan Network Systems Management Systems Admin II 941.766.6199 [EMAIL PROTECTED]

Re: 7.0.1 release notes released

2006-11-06 Thread Howard Richter
** All, I just spent the last 1/2 hour looking for the release notes for ServiceDesk 7.0.1 on the NEW SUPPORT WEB SITE. Anyone know where they might have hidden this doc? Thanks, Howard Richter On 11/6/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: I didn't see my outstanding

Re: ITSM 7.0.01 and CMDB 2.0.01 Released

2006-11-06 Thread Luke, Brian
No updated compatibility matrix yet, but I'm hoping that the CI Viewer will finally Catch Up to the other components in supporting java 1.5 -Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: OT: New SupportWeb browser support

2006-11-06 Thread Stephen Earl
and don't get me on the 'product download' section, for the last week whenever I go there I just get a Java error message about access being denied and I can't download patches or products... My VAR has to go get them for me and then I can download them from my VAR, not a good situation :-( On

Re: Aeroprise

2006-11-06 Thread Anand Chandrasekaran
Hi all, Sorry to David and anyone else for the hassle; it was a glitch, we're fixing it, and you are unsubscribed. If anyone else would also like to be unsubscribed please notify us at [EMAIL PROTECTED] Unfortunately we chose the wrong webinar hosting service and they have presented hassles at

Re: New SupportWeb browser support

2006-11-06 Thread Tony Worthington
BMC has no plans to support Firefox on their support site. Switch to IE. (Go figure. And I'll never switch! And I have a Mac at home, so I guess I'll be calling in all my issues) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED]

Re: Question about ITSM 7.0

2006-11-06 Thread Mike Gould
** Eric, Contact Remedy Support and they can provide you witha patched .dll file that corrects the RPC Time Out issue. Regards, Michael Gould U.S. House of Representatives On 11/6/06, Eric Cai [EMAIL PROTECTED] wrote: I installed the problem management 7.0 and access the problem console.Then

Re: New SupportWeb browser support

2006-11-06 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: New SupportWeb browser support ** Brian: From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things. And this is, as always, subject to change. However, the amount of users of Safari remains small. James Mckenzie

Re: New SupportWeb browser support

2006-11-06 Thread McKenzie, James J C-E LCMC HQISEC/L3
Title: RE: New SupportWeb browser support ** Tony: Interesting as Firefox is replacing both Netscape and Mozilla in most organizations. Of course, all three are based on the same rendering engine, Gecko. Maybe BMC is planning on stopping support for these browsers? (I don't think so, they

Re: Elegant Software Producers

2006-11-06 Thread Will Du Chene
Just out of idle curiousity, what became of that API wrapper that was written for VB6 a few years ago? I remember something about the source being continued, but don't know where it went from there. Has this more or less been replaced by the .net component? Janet: Unfortunately ESP is no

Re: New SupportWeb browser support

2006-11-06 Thread Easter, David
Title: RE: New SupportWeb browser support ** James / Brian, The BMC Action Request System teamstill intends to add support for Safari to AR System once Apple Computers addresses some of the operational issues with the Safari product (i.e. fixes some defects). The timeline is still being

Re: CMDB 2.0.1 release date?

2006-11-06 Thread Easter, David
** seeing howit will be following so closely on the heels of 7.0.01, is it safe to assume that the only changeis the inclusion of the CMDB 2.0.01 that you mentioned below? Or can we expect additional fixes/features included in 7.0.02 that don't make the 7.0.01 release? We've strayed a

Re: Remedy Maintenance

2006-11-06 Thread Mahan, Janet L [LTD]
Title: Message ** My management felt that it was a lot of money and was considering dropping it if we could get the buy the upgrades. In the past Remedy support has been great, but this year they are not as responsive as in the past. We are going to keep it. Thanks, Janet Mahan

Re: ITSM 7.0.01 and CMDB 2.0.01 Released

2006-11-06 Thread Tony Worthington
Update... It appears that the ServiceDesk/etc release notes are available via supportweb -- but you have to go to the 7.00.00 section to download them. If you are using the My Products list this version will not show. Use the A-Z list instead. They don't exist under 7.00.01. 25-Oct-2006

Installing AR 7.0 fresh install...

2006-11-06 Thread Joe DeSouza
** I've heard this a few times - just wanted to reconfirm though... Is it true that you need the server license generated even before youstart to install the server... Or is it that you need keys for certainRemedy apps before attempting to install them? Joe D'Souza Remedy Developer /

Re: Password Change Form

2006-11-06 Thread Grooms, Frederick W
** Before we implemented the LDAP authentication we allowed users to change their own Remedy passwords. We used the Password change routines from David Sanders available at http://www.buoyantsolutions.net/Download_Applications.html Basically the idea is: On a Display Only form have them

Re: Installing AR 7.0 fresh install...

2006-11-06 Thread Joe DeSouza
** Thanks..the good old days.. was so much simpler before to evaluate new releases before hittingthem on prod... Joe. - Original Message From: Axton [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Monday, November 6, 2006 6:14:57 PMSubject: Re: Installing AR 7.0 fresh install... If you

Re: Installing AR 7.0 fresh install...

2006-11-06 Thread Jarl Grøneng
How do you install AR Server with the licenses in place? -- Jarl On 11/7/06, Axton [EMAIL PROTECTED] wrote: If you install multiple locales, the import of the localized messages will fail if you install without a license. I believe there are ~500 records per locale and the unlicensed server