Re: When is TR valid

If that is the case then one would think that doing a set fields action to the same value would have the same effect. I will check using my test form tomorrow. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list

Re: When is TR valid

I think the answer to that is that the field is being set...the push doesn't check to see if the value was previously the value you are changingthus there is a transaction value...thus TR contains a value _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

Re: When is TR valid

I use TR.field all the time. As noted earlier you need to think about the meaning. TR.field will contain the current value of the field if the value in the field changes. Since Status is a required field it will always contain a value and TR.Status != $NULL$ will only execute if the Status fi

Re: When is TR valid

Agreed that it is the simplest and most effective at catching value changes...but my reading today told me what specifically the advantage of the TR was in filters _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Friday, Januar

Using VB Script to Add an Attachment in Remedy

Hi, Does anyone have an example of how to use VB Script to add an Attachment to an entry in Remedy? If so I would sure appreciate it. Thanks! -- View this message in context: http://www.nabble.com/Using-VB-Script-to-Add-an-Attachment-in-Remedy-tf2968771.html#a8307773 Sent from the ARS (Action Req

Re: Remedy Developer Contract in Tampa, FL

Here is the posting from their website. Looks suited for a local person. http://www.computerjobs.com/job_display.aspx?jobid=1883067&clientid=48316&spage=1&page=1 Primary Duites: The Remedy IT Technical Developer is responsible for advanced troubleshooting, development, and support of a central

Re: When is TR valid

LJ, While all three of your bullets produce the same results, the first one is the simplest. For me, the thing that put the final nail in the coffin on the TR value was learning that if a field is used in a PushField, it will have a TR value for that transaction, regardless if the value change

arslist@arslist.org

The following Remedy training classes have been scheduled in Denver (please note the pre-reqs for each course): BMC Atrium CMDB 2.0: Implementation Best Practices (multiple dates) Jan 29, 2007 - Feb 2, 2007 Feb 26, 2007 - Mar 2, 2007 May 14, 2007 - May 18, 2007 BMC Remedy AR System 7.x:

Re: When is TR valid

Agreed...because the Filter did a setfield to Status with what happens to be its current value...it has a transaction value at that point...right? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Friday, Januar

Re: When is TR valid

TR.field is tricky. Most times YEAR.field evaluates to true if the data in the field changes. So it is often used to fire workflow if a field changes value. Care must be used when checking TR.field != $NULL$. If the field is changed to a bill value then this will not fire. All other times i

Re: When is TR valid

"Only new or changed field values are part of a transaction." Well, not exactly. 'Found it some time ago when Filters whose Run If included 'TR.fieldname' != $NULL$ fired for no apparent reason. If another Filter updates a field with its then-current value, the TR value of the target field is no

When is TR valid

Ok...I'm starting another thread because I don't want to muck with the other one... First...some excerpts from the manuals Basic - p486 * To check the value for the transaction only, enter the field name as 'TR.' (for example, 'TR.Submitter'). * To check the value in the database only, enter th

Remedy Developer Contract in Tampa, FL

Hi, Folks: Just thought I would pass this on. I know nothing about this other than the fact that it is a 3 month Remedy Developer contract opportunity with an option to hire. And is located in Tampa. Please respond to Steve Turner . His contact information is at the bottom of this email. Our c

Revisit: Crystal Reports XI question

I am in the middle of upgrading / migrating to ARS 7.01 from 5.12. Our 5.12 server happily coexists with Crystal Enterprise 9. Right as I was planning the 7.01 upgrade I received an upgrade offer from BO and purchased Crystal Reports developer and Crystal Reports Server XI. So I have my XI re

Re: System error (Socket error - 10053)

Hi Kathy I don't use the BMC Approval engine, but I think I recognize this error. If you have an active link or filter with a set fields or push field action, there is a checkbox called Advanced. Clicking this allows you to set the server and form you wish to run against from values in data f

Re: How to not include weekends in query?

Dwayne, In step 2, why use "TR.Set hours open" instead of just "Set hours Open" in the filter condition? I'm still waiting/trying to find a situation where the TR value is required and 100% accurate (however, I have no issue with using DB when needed). So far, in everything I've come up with

Re: Load Testing on Midtier

Over a year ago (and at a different company) I had downloaded it and they (Scapa) had provided me with a temp password with which to try it out (you needed it to unlock the app, if I remember correctly), but my dev server crashed and I spent so much time trying to get it rebuilt that I didn't get a

Re: Load Testing on Midtier

Hi Bruce, I've tried downloading SCAPA but I can't seem to figure it out.. Have you used this app? Did it work for you? Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] -

Re: Load Testing on Midtier

You can try Scapa Technologies, but it's a pretty pricy application. Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate Sent: Friday, January 12, 2007 11:30 AM To: arslist@ARSLIST.ORG Subject: Load Testing on Midtier

Load Testing on Midtier

Hello List, Our team would like to do some load testing on our apps on the web. I tried to contact rocKnot a few days ago and got a reply that their Load Challenger application isn't available any longer. I tried WAPT but I can't even get the virtual users to login, so they can't even enter data i

DSO Server between 6.3 to 7.0

Has anyone done any DSO between a 6.3 server and a 7.0 server? We have DSO set up between several remedy servers all under different development control and one of them is in the process of upgrading to Version 7.0. If anyone has any information to share it would be greatly appreciated...succe

Re: RUG 2007 date, location

Only if your flyingground pounders won't need passport for another year. On 1/12/07, Nicoll, Alan <[EMAIL PROTECTED]> wrote: Going to Vancouver, BC means all Americans have to get passports to attend; right? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox C

Re: Result List Fields

A day where you don't learn something new is a wasted day...that worked...thank you. Now...why was it happening that I had to reset...I have never had to do anything even close to that to get a result list change visible... -Original Message- From: Action Request System discussion list(A

Re: Result List Fields

Right click on the result list label and you should see a menu. Click reset and I think it will show your change. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 L. J. Head wrote: ** I recently inherited a

Re: RUG 2007 date, location

As someone who has recently driven into Canada and back from Seattle, I would not recommend that you bank on getting back into the states without a passport. At very least, you are far more likely to be searched. At most, they may tie you up for a period of time while they check you out. I think

Re: voice applications for Remedy ARS - beta

Yeah, that IPCC application is very nice - I wish Remedy had something like that. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergey Menshikov Sent: Friday, January 12, 2007 8:59 AM To: arslist@ARSLIST.ORG Subject: Re

Re: Friday Humor: Wonder if this is a real customer service call...

I work for Verizon. I feel like that Caveman in the Geico commercial... Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Lucero, Mic

Re: Create a field on all forms

Matt, As long as the Perl script is an ARSPerl script and it using Remedy's API. Then I would think it should be as "good" as using the admin tool to get the job done. ( But my local ARSPerl docs do not show a "createField" option. Hum...) If the ARSPerl part it the part that really is the worr

Re: RUG 2007 date, location

I believe the rules are for flying, driving you may not. An earlier post has the URL for the rules the Americans have imposed (Canada tried to avoid it but apparently we lost the snowball fight, at least this year). Daniel -Original Message- From: Action Request System discussion lis

Re: RUG 2007 date, location

I think that you can still go by car with only a birth certificate and state-issued photo id for a few more years. However, most people would be going by plane, so yeah. Does anyone know why they're having it outside of the U.S. this year? Wouldn't it have been easier to have it in Seattle? I'm

Re: RUG 2007 date, location

Right, as of January 8, 2007. There is more information if you scroll down a little further on the Hotel and Travel page. It also includes a link to the US www.travel.state.gov page. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailt

Re: RUG 2007 date, location

All Americans need passports to get back. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Fri Jan 12 12:22:38 2007 Subject: Re: RUG 2007 date, location Yes, All American

Re: ARS List Email is a Goldmine - How to Index

The last 3 years are there. The usefulness of more is debatable. For most purposes this should suffice. (and I agree searching it isn't always the best but good enough for me most of the time). When I can secure funding to complete and properly house it, there is an effort underway for a more co

Re: RUG 2007 date, location

Yes, All American's now need passports to go to Canada. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nicoll, Alan Sent: Friday, January 12, 2007 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: RUG 2007 date, location Going t

Result List Fields

I recently inherited a system and am trying to modify the Group and User forms to show more than field ID 8 in their results list. Nothing I do can get anything other than field 8 showing...it's running 6.3. Help is appreciated

Re: RUG 2007 date, location

Going to Vancouver, BC means all Americans have to get passports to attend; right? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Te

Re: Is there a Requirements application built on Remedy?

Good news and bad news . . . The bad news is, I looked and asked around and nobody has even heard of any such application built on Remedy. (There ARE several requirements management tools available, just none that I found based on Remedy.) The good news is, if anyone created one they might b

Re: voice applications for Remedy ARS - beta

igor ivanov wrote: - make a call, lieave a message (voicemail, to change password, spell it) and ... login; or - get a phone call with your new autogenerated password, confirm it, close the case over the phone... In most cases there is no need to leave a message for password reset - after yo

Re: Friday Humor: Wonder if this is a real customer service call...

Joe: Thank you so much for sharing. I thoroughly enjoyed that. It really reminds of a current issue I've been dealing with. No matter how many different ways I explain that a certain patch breaks functionality that has worked since version 2.x. And, that this same functionality works on al

Re: OT: ARS List Email is a Goldmine - How to Index

Carina Burns wrote: >I too use outlook too to search through messages...It's slow going but >still seems faster than BMC support... <_< > >Any suggestions would be appreciated. Use Lookout recently bought by Microsoft. The best desktop e-mail search engine bar none - if only they made it no

Re: How do you stop ARS overriding Crystal parameters when runnin

Unfortunately, I don't have the report configured for the mid-tier. Thanks, Anoop Date: Sat, 13 Jan 2007 00:37:50 +0800From: [EMAIL PROTECTED]: Re: How do you stop ARS overriding Crystal parameters when runninTo: [EMAIL PROTECTED] Hi Anoop, I do have the same problem. After composing a new r

Re: How do you stop ARS overriding Crystal parameters when runnin

Hi Anoop, I do have the same problem. After composing a new report and put in the report form, it would return all entries in the form and ignoring the select criteria inside the report file. Would you give it a try by running the report via Mid-Tier in case you have Crystal Enterprise 10? M

Re: How do you stop ARS overriding Crystal parameters when runnin

Thanks Kim. Is this done by embedding the report to the active link or are you calling the report from the report console? Date: Fri, 12 Jan 2007 11:07:45 -0500From: [EMAIL PROTECTED]: Re: How do you stop ARS overriding Crystal parameters when runninTo: [EMAIL PROTECTED] My crystal reports

Re: Is there a Requirements application built on Remedy?

Hello Sriram, I'm talking about an application like Rational RequisitePro built on Remedy technology. Take care, Rick >>> sriram pm <[EMAIL PROTECTED]> 1/11/2007 6:01 PM >>> ** Hi Rick, Do you mean a Case Tool which runs on Remedy??? Is that what do you mean??? Please ellaborate. R

Re: QBE = Anywhere

Sarah, Open the Admin tool, open the form, select the field properties for the specific field and go to the Database Properties tab and review/select the QBE Match selection. Sounds like you want "Anywhere" as your value. HTH Phil Bautista -Original Message- From: Action Request System

Re: QBE = Anywhere

Hi Thanks for the response. In database tab Search box is all disabled. Can't do anything there. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: How do you stop ARS overriding Crystal parameters when runnin

My crystal reports are run thru active links that do a Open Window action. It is in that action where I tell remedy to pass the "parameters". In addition: some of my parameters are static and some are dynamically chosen (on the form) by the customer. Feel free to call me if you have any question

Re: How to disable Copy All and Paste All Functionality

You mean copy to new? No, allow that, but we have workflow that defaults or nulls out selected fields. And, of course, western civilization would probably fail if I took THAT ability away from my users. :~) The suggestion was made to use a hidden field that is populated on modify, then throw an

Re: QBE = Anywhere

This can be done in the Admin tool. Open the Form, double click on the field, switch to Database tab and make the change. This does not make any changes to your database from an index stand point. However, this could hurt your performance. If the field is indexed and was Leading match and now you

Re: Friday Humor: Wonder if this is a real customer service call...

Is this the one with the 1/1000 of a cent per kb? Axton Grams On 1/12/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Enjoy... http://verizonfails.ytmnd.com/ Related email discussion about the above conversation.. http://205.158.110.70/ubbcgi/ultimatebb.cgi?ubb=get_topic&f=20&t=001667 Joe

QBE = Anywhere

Hi Listners, Need to know if the field is not set up for QBE but now bussiness requirnments need it to be QBE = Anywhere How would I do that? Can I do this at database level? Please let me know. Thanks ___ UNSUBSC

ticket query

Hello, How would I go about querying the last "N" tickets? Meaning, I'd like to create a macro with a variable ("N") to pull up just the last 10, 20, 50, 100 , etc. records recently created. Thanks kindly, Richard ___ U

Re: How to disable Copy All and Paste All Functionality

For future reference: I get around copy to submit by Active Link >execute on "copy to submit"> if action=Message (type error) "Sorry, but the Copy To Submit option is not available." I'm fortunate that copy/paste does not paste over all the fields required on my form so, I can't speak

How do you stop ARS overriding Crystal parameters when runnin

Listers, Is there a way to stop Remedy from overriding crystal parameter value. Right now, it is bypassing the parameter value and pulling out all the tickets in Remedy. Environment : ARS 6.x Crystal version 10. I saw a similar post on the ARSLIST, posted way back in 2004(Item# 001879) and s

Re: OT: ARS List Email is a Goldmine - How to Index

I too use outlook too to search through messages...It's slow going but still seems faster than BMC support... <_< Any suggestions would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSli

Runmacro on Linux gives catalog error

Hi, I have problems when I am executing the runmacro command in the Linux Server , it gives me Cannot open catalog but no arerror number.I found the runmacro.cat in the /home/remedy/arsystem/locale/C directory , I included this as my NLSPATH in the .profile but still I am getting the same error.

Re: How to not include weekends in query?

Kyle, I doubt if a query will be able to filter out weekends. I think you’re going to have to get this info into the call entries themselves. Here is what I would try: 1. Add an “Hours open” field plus a display-only “Set hours open” flag to your form. 2. Have a filter that runs when “TR.Set ho

Re: table walk

I finally have it working, I tweaked and moved it around until it gave up and started working. Thanks. Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Vo

How to disable Copy All and Paste All Functionality

Hey all, We have situations where some users are submitting change requests using the Copy All /Paste All menu actions. This causes problems as it circumvents all the field clearing we do on copy to new. How can I disable this functionality? Actually, all I need to disable is the Paste All fun

6.3 Mid-tier question

Have anyone seen this error and know how to fix it. I'm on AR system 6.3 patch 16 and Mid-tier is also 6.3 patch 16. Windows 2000 server on a SQL database. Using IIS servletexec 5.0 and Java version 1.5.0_03. When I attempt to load a XML file in the wsdll creation I get this error when savi

Re: compare 2 different form "VIEW" def files

Ever try a product called ExamDiff? I really like it and use it a lot to view def files and compare them. HTH.. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, January 12, 2007 2:36 AM To: ar

Create a field on all forms

Hi all, I have a number of global fields and a view field which I want to create in bulk onto most of the forms on the ITSM 6.3 application. I know there was an original perl script written to do this however I wondered if anyone has any other means they would suggest. I am looking to test thi

Re: Sending HTML email surveys to requesters and getting their input back

I should have added that the requrn Email is returned in a text format. Remedy processes without problem. - Survey is mailed out using a template containing information such as ticket number and action taken to resolve. The template

Re: BMC Remedy Support Site Problems

Michelle, The thing is that when you close your firefox browser and switch to IE you would still have the same IP address? I guess what you found is not related to this specific issue. To make sure I will not have problems with the Support site I use the ietab extension in Firefox and set that b