SLA Scenario - how to setup

Hello all, I have problem how to setup SLA for this scenario: Our supplier give us the time, when he delivery commodity. Our SLA goal is supplier time + all 18 bussiness hours with case. We used SLA 6.0. Because my english is not very good I write here example: Bussiness time: Mo-Fr 8-17

Password manager

Hi, I need to set up a system which controls the standard format of a password in Remedy. I need to check the length, the type of chars it contains (letters, numbers, etc.) and the expiration. Any suggestion? Something already done? Thanks, Gian

Re: Password manager

Check out www.buoyantsolutions.net There is several password related utilities at this web site under downloads. Gordon Frank Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gianluca Nieri Sent: Tuesday,

RE : How to check version and patch level

you can also run something like this: aradmin.exe -U Demo -p * -x SERVERNAME -c OUTFILE Puneet MALIK [EMAIL PROTECTED] a écrit : Hello All, Do we have any command with which we can get version and patch number of AR server and it's components?? Thanks, Puneet

Re: SLA Scenario - how to setup

Hi Tomas, The easiest solution for your example would be to set the SLA up to stop the clock when the status of Pending is set. Then when Group B look at the case they put it into Pending to stop the clock and leave it there until the supplier delivers the part. When it arrives take the case out

Re: How do you stop ARS overriding Crystal parameters when runnin

This is normal when using the ARODBC driver. Your options are to either pass the parameters from within Remedy when calling the report or use the standard ODBC driver instead of the AR ODBC driver. If you go with the standard connection, you'll have to do your own conversions for the database

how should look like the XML file to import data in Remedy

dear listers, we have an application which produced an XML file. We'd like to import the data contained in that file into Remedy. I tried with the Import tool. It doesn't even read the file. So I am wondering whether somebody could specify here how the XML file should look like. Thank you.

Re: how should look like the XML file to import data in Remedy

Best thing to do would be to export a data file from the Remedy User tool into an XML format (as opposed to ARX). If you export data from the form that you are trying to import into, you should get the exact format you need. Mike. Michael Worts Remedy Specialist IGS, Business Consulting

OT: CMDB + Retail environment

Didn't hear anything back on this previously... figured I'd give it one more shot. :-) -tony - Forwarded by Tony Worthington/Corp/Kohls on 01/16/2007 08:47 AM - Tony Worthington/Corp/Kohls wrote on 11/16/2006 09:45:53 AM: Happy Thursday everyone... Is there anyone out there in

Re: how should look like the XML file to import data in Remedy

The xml format needed for the import tool can be difficult to create, particularly if you are taking an existing XML document and transforming it via a stylesheet. The import tool relies on the ordering of field values tied to the metadata about the form in the instance node. Certainly not

Re: OT: CMDB + Retail environment

I am not doing retail however I will be adding facilities including funiture and have decided to use the Equipment as the location in the CMDB to extend the CDM. All of the input I have received is to either put everything new in one area or as you may need for POS it may fit under Computer

Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002

Everyone: I've just had the inconvenient luxury of trying to upgrade Remedy Server to 7.0.1 from 7.0.0 Patch 002 (W2K03). LOTS of error messages in the error logs, even though the install completes. Most of the error logs are related to duplicate active links not being overwritten, and

Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002

I tried the 7.0.0p2 - 7.0.1 upgrade but it trashed the server. Ended up doing 7.0.1 clean. I do have the Disable Cache VUI Display Properties checkbox. Not sure of a solution to your problem though, other than a clean install. What version admin tool are you using? -- Tony Worthington

Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002

I have one 7.0.01 server installed clean and another I upgraded from 7.0 - don't recall any particular problems with that upgrade, but every now and then I get lucky. The 7.0.01 Admin Tool has the new checkbox, but make sure you uninstall the 7.0 Admin Tool before installing the 7.0.01 - they do

Re: Remedy Developer Certification?

I obtained the Remedy Skilled Professional designation. I'm not sure it has done me any good though. Remedy, (BMC) has never sent me anything other than the plaque. No events, no marketing materials, no discounts on RUG, no special forums, no continued education, I expected more I guess.

Work Flow not working in Mid-tier

Hi, I have created a worflow with some active links.It is working fine in user tool but not in mid tier.I have created a active link which is using MAX function.I guess this might be causing the problem. Any suggestion will help. Thanks karthick

Re: Remedy Developer Certification?

Hi Scott, As a Remedy Skilled Professional (not sure about RACs), you do get discounts on BUW/RUG (free pre-conference tutorials) and discounts on continuing education (15% or 20%). Call Renee Freitas in the BMC Business School and she can provide all the details. Hope that helps! Michael

Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002

Thanks for the Admin tool tip. I was running the old 7.0.0 Patch 002 version. It shows up in the new version... Thanks However... still in the upgrade pit There is a fair bit of customization done to the 7.0.0 patch 002 version that I don't really want to re-do (things like CMDB

Re: When is TR valid

I stay away from TR because of the two points below pointed out by everyone else: TR.Field = $NULL$ if the field is blanked out TR.Field != $NULL$ If field is pushed the same value to itself The two above points have caused too much heartache, so I stay away. However, LJ pointed out that if you

Re: When is TR valid

Plusif I remember correctly from Performance and Tuning class back in the 4.x days then Remedy will stop processing a qualification on the first failure...so in that example below if 'TR.Status' != Fixed then it never even checks the second half of the qualification...which saves another call

Helpdesk 4.0.3 --- 7.x

We're currently running ARS 6.3 and Helpdesk 4.03. I'm looking at upgrading to version 7 for both ARS and Helpdesk and I've been in discussion with a consulting firm to do it. To make a long story short they are saying that BMC recommends we bring up a new system and start using it fresh. Keep

Malloc Error

One of our servers have developed a Malloc Error (ARERR 300) whenever we try to do some maintenance work on the server. This includes taking a definitions file download of all workflow. Normally, we usually don't have any issues but the error has been hitting us since yesterday. No other

Mkefile in linux

Hi dear listers I need examples of Makefile on gcc linux compiler, please send me Thanks in advance Greetings __ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula

Re: Upgrading Remedy Server to 7.0.1 from 7.0.0 Patch 002

Thanks Chris; I was able to get both versions of the admin tool installed and running, however, since I have multiple versions of ARS on my machine, I simply installed it into another directory and it worked fine. I guess the problem is when you want to upgrade the admin tool in place that

Re: Helpdesk 4.0.3 --- 7.x

Create a new form that will hold the historical data and then do an import of the old tickets. I am in the process of upgrading a client from 5.5 ITSM and we have created a new install of 7 and transferring/creating the customizations. Also in reviewing new capabilities we have found some of

SiteMesh MidTier (6.3 or 7.0)

Has anyone tried to put these two things together? -Scott The single biggest problem in communication is the illusion that it has taken place. - This transmission (including any

Re: Work Flow not working in Mid-tier

The other AL's are just setting the fields in the same form.It runs well till that AL which has MAX function.What is annoying me is , all these workflow are working fine in user tool. From: Action Request System discussion list(ARSList) on behalf of Joe

Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan

Re: ARS List Email is a Goldmine - How to Index

Lou, It has been discussed before. I've offered to host it at http://www.mattreinfeldt.com/forums/ (or under any other URL/domain people want... i.e. http://www.arslist.org/forums/ ;-) ), but general concensus has been to keep it as a mailing list. Personally, I prefer forum format, just

Newbie

I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I

Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST)

Re: Newbie

That sounds familiar. Don't worry. Start of with the Concepts guide. Learn what is an Active link, Filter or Escalation is. Learn how to debug that will help you to get you upto speed to fix minor issues and then gradually read the different manual. Workflow admin guide. Configutration guide and

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular

Re: ARS List Email is a Goldmine - How to Index

I'm sort of old fashioned. I like the mailing list. Never been fond of posting in a forum format. I highly dislike Google Groups and similar. To each his own I guess. Matt, Congratulations are in order for working with TuringSMI. Dave -Original Message- From: Action Request System

Re: Newbie (U)

UNCLASSIFIED And post to this list as needed. Members of the list are very skilled - if not independently than inclusively. Be sure to include all pertinent server and application version/patch information when posting. The server OS, type/version of applications running, patch version and

Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

David, if we put out the MS patch (http://www.microsoft.com/windows/timezone/dst2007.mspx), will we still need to patch Remedy since it pulls its time from the system. The only reason I can think of that we would need to do this is because of the conversion to epoch seconds. Thanks for all the

Re: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Yes, you still need to patch Remedy. The issues outlined in the bulletin were documented on a fully DST patched Operating System. The reason is that there are places in the product that do not use the operating system for DST calculations but rather use a 3rd party library. The Remedy patches

Two versions of ARS (5.1 and 7.0.01) and ITSM (4.0 and 7.0.02) on same UNIX box

We are exploring possibility of running two versions of ARS (5.1 and 7.0.01) instances and ITSM applications (4.0 and 7.0.02) on the same UNIX box. Old System: ARS 5.1 Help Desk 4.0 (customized) Change 4.0 (customized) Database: Oracle 9.2 instance on another UNIX server New System: ARS:

Re: Newbie

Tony, no dummies guide, but you will find this list to be a true goldmine of information. Lots of folks here know what they are talking about. My background was not IT when I started, and the folks on this list were able to walk me through some pretty complicated issues. That said, you'll find

Re: ARS List Email is a Goldmine - How to Index

Matt congrats on going TuringSMI! Keith Bunescu Resource Manager From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Tuesday, January 16, 2007 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS

Re: Newbie

Perhaps its time to think about having another NWRUG meeting in Portland, if there is interest? Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList)

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the

Re: ARS List Email is a Goldmine - How to Index

Thad, I've run into that type of monitoring before. It can, unfortunately, run both ways. I've been in places where it took forever to get permission to receive ARSList e-mails to a work account as well as places that were very strict on internet web-browsing (even for work purposes).

Re: Remedy Developer Certification?

I didn't realize that. Thanks for the information. Mike Gould [EMAIL PROTECTED] 1/16/2007 9:34 AM ** Hi Scott, As a Remedy Skilled Professional (not sure about RACs), you do get discounts on BUW/RUG (free pre-conference tutorials) and discounts on continuing education (15% or 20%). Call

Re: Newbie

Sure! Warren On 1/16/07, Thad Esser [EMAIL PROTECTED] wrote: ** Perhaps its time to think about having another NWRUG meeting in Portland, if there is interest? *Thad Esser* Remedy Developer *Argue for your limitations, and sure enough, they're yours.*-- Richard Bach *Warren Baltimore

Re: ARS List Email is a Goldmine - How to Index

Thanks Keith! :-) _ From: Keith Bunescu [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 16, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARS List Email is a Goldmine - How to Index Matt congrats on going TuringSMI! Keith Bunescu Resource Manager _

Re: Newbie

Hello Tony, This sounds like my story :-) When I start with Remedy I look throught overhand to our consultant. But our firm throw out consultant firm. And we get application with no documentation. We start work with modified Helpdesk ... So, my boss give me admin and say: look, if you can

Re: Newbie

Thomas, Don't forget these two sites: http://www.arswiki.org/wiki/Main_Page http://www.buoyantsolutions.net/Download.html And for tools: http://www.arutilities.com/ http://system.devdor.net/ There are other sites out there as well... those are just some of the ones I remember off the top of

AR Import 6.3 P18,19 - Validation Can Happen with Perseverance

Hi, Folks: In the fixes for patch 20, the following bug fix reversion is listed. SW00251512 -- User tool reports from our server have bad text wrap characters in CSV file format. (Reverted the fix for #226412 (\n cannot be recognized with Import Tool) from import tool which caused bad text wrap

Re: Work Flow not working in Mid-tier

I once had a problem with the REPLACE function of Set fields that worked a little differently on the Client tool than it did in the Mid-Tier.. Are you using this function in particular or any other function in your set field operation? If so this must be resulting in a different output on the

Re: Remedy Vulnerability

Enumeration implies a full list of accounts can be retrieved. This individual seems to have a track record of exploit discoveries: http://archives.neohapsis.com/archives/fulldisclosure/2006-11/0547.html http://www.security-express.com/archives/fulldisclosure/2004-09/0189.html

Re: Remedy Vulnerability

The error message associated with a bad password changed. It's different with 6.3. I don't remember about 6.0. I believe that the error message was changed to address this issue. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Remedy Vulnerability

There have been a number of security holes in older versions of MT. I think getting to MT 6.3 patch 16 takes care of all I am aware of. Remember, the 6/7.x MT architecture is completely different than the 5.x. Rick _ From: Action Request System discussion list(ARSList)

Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

The information provided is there to enable you to make the best decision for your environment. The affected libraries are used by both the server and Mid-Tier, although they are more heavily used by the Mid-Tier. Ultimately, each customer must review the information provided and make a decision

How to get around the lack of API libraries for solaris_x86?

We are moving our target OS from Solaris Sparc to Solaris_x86 and our build scripts need to talk to Remedy but alas, the API libraries as compiled for Solaris Sparc do not work on Solaris_x86. Can anyone suggest a better workaround than using another server as an 'application' server to run the

Re: Work Flow not working in Mid-tier

That is a possibility.. REPLACE has similar problems with the replacement of certain characters like the carriage return... I hope they find a fix for you... You could alternatively meanwhile try resorting to Direct SQL as a solution.. Joe D'Souza Remedy Developer / Consultant, BearingPoint,

Re: Remedy Vulnerability

There are several known issues with Mid-Tier (cache ID reuse before cache timeout), not to mention CLIENT, and not to mention all the and others (ODBC, ..), however the only validation that this person has was in the message which was returned (which seems to vary from release to release)...

Re: Remedy Vulnerability

Unfortunately, the description does not state that the method used to enumerate an accounts list is based on a failed login attempt, though it does seem to imply it. When I see the word enumeration, I think more along the lines of Windows 2000 account enumeration using null sessions. In the

Re: How to get around the lack of API libraries for solaris_x86?

- Run Linux on your x86 hardware - Talk Remedy into compiling the libraries for Solaris x86 - Find a viable emulator that emulates a supported platform/arch (these come to mind) - http://fabrice.bellard.free.fr/qemu/qemu-doc.html Axton Grams On 1/16/07, Nicoll, Alan [EMAIL PROTECTED] wrote:

Re: Work Flow not working in Mid-tier

Its been a while since I had this issue (although it was MT 6.3), and depending on what you are doing, this may or may not apply. An example probably describes the issue best: FormA opens Dialog Box B. Dialog Box B has a Results field which is an enumerated field (0=OK, 1=Cancel). On Commit

Remedy Asset Configurations

Hello All, Problem: I have some data that I am trying to import into the AST:Configurations form to create some configuration and item records. The data I am importing will all import correctly expect for the Estimated Price. When I perform the import all records are imported successfully.

Upgrade from 6.x to 7.x

Hi Is there any one have prepared/compiled the list of benefits for upgrading from v6.x to v7.x? The benefits for: 1) End-user 2) Support 3) Management 4) Administrator 5) Process/functional level Can share with me? Regards Thiru Managed Services NCS

Mid Tier vs User Tool Calculation difference?

Hi Listers, I'm having a problem with a calculation I'm doing. I'm using an AL set field to do a calculation and set a real number field that is set to a precision of 2. The user tool calculates the right value but it looks like the mid tier rounds the value to the nearest whole number. The