Listers,
This is a new one for me, so forgive me if it's painfully obvious.
I can't recall the exact point we noticed this problem (and as such, what
changed at that time) but for the last few weeks or so, I've noticed that
everytime I make a form change, or create a new form, the
Try setting a Label0 at the top in your ALGuide and tell the AL to GOTO
Label. This is how I fixed this kind of laziness...
Good luck,
Tibi Andronache
On 1/15/08, T. Dee [EMAIL PROTECTED] wrote:
Has anyone encountered where your Table Walk does not loop. I have
checked my Active Link Guide
What is the problem you found with Migrator and has it been confirmed?
We need to move to v7.1 ASAP but also use Migrator...
Craig Carter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent:
I struggled for a while with this issue. And at the end I built a quiet
complex workflow which now works fine.
I need to go through the same table (that I feed at the starting point
of the workflow myself) two times.
My output is: the Remedy works fine as long as your workflow is well
built.
Has anyone encountered where your Table Walk does not loop. I have
checked my Active Link Guide and the Table Loop is selected. When I
click on my button it does the first record in the table, but stops
after that.
Suggestions?
Thanks!
We've ran over 600 concurrent users on a 2x1.4 GHz with 1 GB of memory
without any issues. And that's a system with millions of tickets and
over 50,000 emails sent each day on only 20 fast, 20 list, plus some
private threads. We have two of these so one doesn't normally carry that
load, but it has
I have an AL qualification of $USER$ = 'App Director ID'. If the case
does not match should the AL fire? I didn't think the case mattered but
it will not fire if there is a case difference.
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
All,
We're running into some performance problems recently. I upgraded the
server a few days ago (operating system, database, CPUs, memory, queues,
etc, and it hasn't helped much. Basically, it takes longer to search
and create tickets as more and more people log in (as expected) but the
Hello Craig,
basically it's an issue with AL migration.
According to the list, it is not affecting everyone.
At the bug description it is stated, that it's happening with AL's that
have embedded objects.
Suppose if you get that error, you can just import those failing ones
with the Admin tool,
ARSList,
Does anyone have any experience writing an implementation of this
class: com.remedy.arsys.session.Authenticator ?
I am starting to toy with the idea of trying to integrate ARS Mid-Tier
authentication with http://recaptcha.net/ and before I launch down
that path I would love to hear from
Seems I remember some exceptions to the case/db relating to $USER$ and/or
$GROUP$. Keywords are not queried from the db, but from some type of
session data, which would be handled by the client/arserver, not the db
server.
Axton Grams
On Jan 15, 2008 9:43 AM, Rick Cook [EMAIL PROTECTED] wrote:
I personally tend to disagree with the notion of putting the DB on its
own server. I prefer to put ARS and the DB on the same server and
Midtier on its own to cut down on the database accesses and updates from
having to be accomplished over the network.
We have over 2,000 concurrent users, and
Thanks Chad-that is my impression as well. There should be no reason we
should be having these performance problems based on the server we just
set up. We generate a lot of emails each day and have over 500K tickets
but something else is obviously wrong.
Craig Carter
( The question was about an Active link Run If right?)
In ARS workflow... I am fairly certain that CaSe sensitivity does
matter. (always)
If however you are talking about a Set Field/Push Field/Escalation Run
If Qualification(s) then the RDBMS case sensitivity would matter. (And
there might be
Yes, I've monitored Task Manager extensively and I don't see any memory
issues--in fact, we have almost 13GB available. ARSystem grows and
decreases as needed but it's not anything significant or continually
increasing.
I would prefer to leave ARS and the DB on the same server as well. Our
In the Run If qualifications, case does matter, since string comparisons are
being done. No DB search is done, so the DB case sensitivity does not matter.
In the Set Field/Push Field/Escalation qualification, the DB case sensitivity
does matter, since a search to the database is done
Guillaume
Yes it is in the Run If Qualification.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Tuesday, January 15, 2008 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Case Sensitivity in Run If Qualification
Whoa Axton,
The value of a keyword is indeed maintained in some session data but that
value is a single value and it would still be used like any other value for
any sql statement passed to the db. That is the value held in that session
variable, being of a particular case, would be substituted
On Jan 15, 2008 10:22 AM, Kaiser Norm E CIV USAF 96 CS/SCCE
[EMAIL PROTECTED] wrote:
I personally tend to disagree with the notion of putting the DB on its
own server. I prefer to put ARS and the DB on the same server and
Midtier on its own to cut down on the database accesses and updates
Everyone,
Just to make sure that things don't get confusing and that there is a
definitive answer (well assuming that
I actually understand what is going on and definitive until the next
person comes up with examples that
prove that I have no idea what I am talking about.)
The
Hi Craig,
I would suggest looking at your applications and how they are designed
before throwing more money at your hardware.
As suggested, the API+SQL+FLTR+ESCL-logs will show where your server is
spending it's energy. It may be a few really bad select-statements that
fail to utilize your
I agree with Guilllaume, as I ran into this last week!
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent:
Hi folks,
I heard that there is no official support from BMC for ARS running on a
virtual environment, so tought of checking if anyone here had this problem
before.
When we try to install SLM 7.0.03 on a virtual Windows 2003 Server, all we
get after running the installer is the error message:
Right, but the evaluation of the comparison for some session data within
workflow (in this case a run if) is what we are talking about. Granted that
if the keyword is passed to the db as part of a where clause, the db will
determine the whether case is of importance or not.
Someone will just
Hi,
Are you sure your workflow is correct? You need to checked the
table-loop-checkbox and specified your table in your active-link/filter,
and in the active-link case it is important not to accidently check the
table-loop-selected-rows-only.
Turn on your active-link logs on the client, and use
Doug, in the last sentence in your third paragraph, did you mean to say that
*These **qualifications are always done in a case insensitive manner*.?
Otherwise, your statement seems self-contradictory, as have one or two
others on this thread.
Or do I need to start thinking about starting my
A better RFE IMHO would be to allow functions in the Run-If statement, so
that we could use UPPER($Description$) = FOO. This way your app still
works on a server set to case sensitive server and allows you to keep doing
case sensitive compares when needed on a case insensitive server.
If the
I would personally like to see functions. I want a new function too,
something like NOCASE.
I want to, in some circumstances, match case, some times I don't. If I
am able to ignore case, than that is in all instances.
Give me a function, such as NOCASE($Description$) where it would ignore
the
The last day of BUW/RUG, there was a GREAT CMDB performance tuning
presentation. Unfortunately, there was too much info to be able to write it
all down, and the PPT doesn't appear to be available on either the BUW, BDC
or Documentation sites.
Does anyone know where (or if) this might be
Try installing on VMWare Server not Workstation.
Tibi
On 1/15/08, John Jack [EMAIL PROTECTED] wrote:
** Hi folks,
I heard that there is no official support from BMC for ARS running on a
virtual environment, so tought of checking if anyone here had this problem
before.
When we try to
Is there a website or documentation out there that shows sample reports that
I can get out of Remedy? Types of reports I can generate for Incident
Management, Change, Asset, SLA, etc.
**Start the year off right. Easy ways to stay in shape.
ARS 6.3p20
SQL 2000 SP3
WIN 2003 SP1
Currently I am using Outlook 2000 with ARS mail 6.3p20. I remember
vaguely that the email engine had a problem with not working with
Outlook 2003 because of some security changes on MS's part. Now I'm
moving to ARS 7.10 and not sure what Outlook version I
Very good point Axton. I've just never had the luxury of a server big
enough to scale our system. It is too expensive. With that limitation,
and a good gigabit network already in place, separate servers was the
best choice for us.
Chad Hall
(501) 342-2650
I run Outlook 2003 on a 7.0 patch 2 server and it works great.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyons, Michael (USAEOUSA)
Sent: Tuesday, January 15, 2008 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Outlook
Craig:
What does the server resource utilization look like when you go from 80 to 100
users? Is there lots of paging or some heavy disk I/O? I'm sure you've looked
in this direction, but perhaps we can offer a fresh pair of eyes.
One thing I've seen kill database performance is if the DB is
Michael:
Are you perhaps referreing to Remedy's old AREmail product, where arserver
launched Outlook to send/receive email? If so, then it's no longer a concern
with V6.x and newer, since AREmail was retired in favor of the Email Engine.
HTH,
--Phil
- Original Message
From: Lyons,
Do you really mean Outlook (the mail client on your desktop) or Exchange
(the Microsoft mail server)?
Exchange support is documented in the compatibility matrix. AR System
7.1.00 is listed as supported against Exchange 2007.
-David J. Easter
Sr. Product Manager, Service Management
Thanks Misi. I've already read the whitepaper and verified all the
normal stuff and our network guys verified the connection should be
1GB so I'm leaning towards bad code at this point.
I'll check out your guide and start digging through the logs.
Craig Carter
-Original Message-
From:
Hi Phil,
I believe it is RAID 5 and there is a lot of disk I/O but it doesn't
seem to be excessive. What tools do you recommend to evaluate that
other than Task Manager?
It's a progressive thing-the more that log in, the worse it gets so I'm
more inclined to believe we have some excessive
The Release Notes for ARS 7.1.00 list a number of issues with the Email
Engine that are resolved by using Outlook 2003 SP2; I recall similar
issues and resolution for ARS 7.0.01. That is the version of Outlook
that I have used successfully on all of my 7.0.01 and 7.1.00 test
installations, even
Hi,
I have a question about this subject...
How can I measure the memory consumption of my environment production???
It's through ARS logs? Database logs? Or exist a specify tool for this??
Thanks-4-All!
Tadeu Augusto Dutra Pinto
SQL Server will have some tools to help you find those bottlenecks. 2005
is supposed to have a lot of new features, but I haven't used it. You
can also use Performance Monitor and look at disk activity. I believe
the counters come with an explanation of each metric and what acceptable
values are.
Craig:
Here's a nifty little tutorial on using the Windows Server 2003
performance monitor to set up a daily log to log system performance and
utilization:
http://www.computerperformance.co.uk/HealthCheck/FirstLog.htm.
It might help you pinpoint what's happening when.
Just another Mr. Obvious
Kathy,
I tried to attach the document, but it was too large, if you would like
me to send it directly to you, let me know what email address to send it
to.
For ITSM7, there is a document called BSMAnalysticsUserGuide.pdf that
should help you.
Thanks.
From: Lisa Westerfield
Sent: Tuesday,
Dear List,
Job: Remedy Developer/Consultant
Remedy Platform: 6.3 ARS Mid-Tier
Industry: Telecomm
Type: Contract
Duration: 2-3 Months
Location: Madison, WI
About the Project: My Clients Corporate Division is the FA and HR
support for Three Separate Telecom Divisions. They are
There are tools for this, but you can use task manager (in Windows) to
do this:
Here's an excerpt from an article:
Tip One - OK...I want to pump some life into my old computer. How much
RAM should I buy?
In a recent installment of TOTW, I imparted a few ideas on how to
breathe new life
You didn't specify what server OS...
For Windows you can use Task Manager and Performance Monitor
For Unix there are tools like top and prstat
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tadeu Augusto Dutra Pinto
Funny thing about Windows, why does it even use the page file when physical
memory is available. Solaris and BSD do not do this. The only time the
page file is used on these OS's is when physical memory is exhausted.
Looking at my desktop right now:
Total Physical: 2086928k
Physical Available:
Isn't the page file the system swap file? I think it displays it's size,
but doesn't actually use it, until the available RAM has been all used up.
Rick
On 1/15/08, Axton [EMAIL PROTECTED] wrote:
** Funny thing about Windows, why does it even use the page file when
physical memory is
Does anybody know what the differences are between VMware Workstation and
Server? I had heard at one point that Server cannot recognize USB devices
or play sounds but then I later heard that is untrue. I did a brief search
on the VMware web site a while back but didn't really find any details.
From my perspective, I would like to be able to pin an application into
memory, and you cannot do that with Windows as far as I know. I believe that's
something that may be available in the next windows server version
Guillaume
-Original Message-
From: Action Request System discussion
Windows tries to maximize the availability of physical RAM. When an
application is inactive or minimized, Windows pushes the app's data to
the page file to make physical RAM available.
Example: Say I'm editing an image with Photoshop. That eats up a lot of
memory. If I minimize it to work on a
I wanted to follow-up and provide some changes I made that had a HUGE
impact on performance and resolved the majority of our problem.
Although we had 16GB on the system, the majority of it was not being
used and performance monitor showed everything was waiting for disk.
Average disk queue length
Is it just my test system (ITSM 7.0.02.006), or has anyone else noted
that there is a general inconsistency between the number of actual Work
Info entries of each Communication Type (Inbound and Outbound) and the
totals that displayed in the two Work Info History counters on the
Incident form??
I
Thanks, Craig!
- Original Message
From: Craig Carter [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 15, 2008 3:26:19 PM
Subject: Resolved: Server Configuration Recommendations
I wanted to follow-up and provide some changes I made that had a HUGE
impact on performance
Chad,
This worked out GREAT and really was so simple. I did the html formatting
right in the 'answer' filter and the email looks wonderful.
I made a mountain out of mole hill, but you brought it into perspective.
Thank you so much !!!
Susan
On Jan 14, 2008 2:59 PM, Hall Chad - chahal [EMAIL
Is not 24 fast and 40 list an overkill with 80-100 users?
--
Jarl
On Jan 15, 2008 3:41 PM, Craig Carter [EMAIL PROTECTED] wrote:
**
All,
We're running into some performance problems recently. I upgraded the
server a few days ago (operating system, database, CPUs, memory, queues,
etc,
57 matches
Mail list logo
