Hi all,
we are actuylly migrating to ARS v7. One of the main problems ist that some of
the Crystal Reports do not work anymore. Always we get the following error
message:
0x80043ac3 - File not found.
Details: error (ARERR 1904)
After searching the archive here we tried to rename thfolder
Hi All,
My problem is solved. I am able to see reports on the web. The problem was
in ARWebReportViewer configuration - AR System ODBC Date Source Connection.
During installation of this application on BO server I had given a custom
datasource name. But now I changed it to match the standard name
Hi All,
I have some questions on the date fields in HPD:Help Desk form.
On the Incident User Guide, it says that the 'Responded Date' is actually
used for SLM. When an incident is recorded by the HelpDesk and then
responded to by the support team, a support person must manually mark that
it was
Greetings All,
Am trying to create a new change ticket using a change template. The
ticket got created successfully . When I now switch to Tasks tab and
try closing a task with Status reason as Success., I recieve the
following error.
This task (or group) must be activated (from the parent)
You can not start working on the Task(s) until the Change is in
Implementation in Progress.
On 5/28/08, Bulls-n-Bears [EMAIL PROTECTED] wrote:
Greetings All,
Am trying to create a new change ticket using a change template. The
ticket got created successfully . When I now switch to Tasks tab
I have used it as well, and it worked fine with version 6.3 of ARS. However,
prior versions did have problems (although it could have been an older Source
Safe) where you would exit the Admin Tool where things are checked out to you,
then when you go back in they are still checked out but not
We finally got the server up and running. Apparently the license had to
be enter differently. I was told by BMC Tech support to enter AR System
in the field next to the number of licenses in the license tool. Never
heard of this but it worked. The unix admins resolved the host ID issue
by moving
First, a BIG THANK YOU to all who responded to my emails for LDAP
advice. I now have it running - and apparently correctly. However, I
have one more question. Previously, when I entered username and
password into Remedy, a user could log in using just the username
and password. Now that the
Hello ARS List,
I am trying to find any current contact within Croom Consulting and thought
perhaps someone from their organisation watched this list. Or perhaps someone
else on the list have up to date information or could pass a request on ? We
have been trying to communicate through
This is the last contact e-mail I have:
James Croom [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Deepak Thohan
Sent: Wednesday, May 28, 2008 7:49 AM
To: arslist@ARSLIST.ORG
Subject: croom contact
Hello
You can add field 118 (AD User Auth) to the User form and backfill it
with your domain. FYI Users can also put the domain in the
Authentication field on the login and have just their username in the
User Name field when logging in.
Field 118 is described in the ConfigGuide-630.pdf manual
I think I have seen something similar happen in 6.3, or at least I think
it's what happened: A co-worker left the project before checking an object
back in. (Nice.) I tried doing an undo checkout, etc., without admin
rights (figuring I might as well try it), and in the process the checked
out
We don't use web services at all so are not familiar with that
particular problem, but we found the same limitations that you did with
the HPD:IncidentInterface form when integrating Kinetic Request. We
learned that we have to set Kinetic to create HPD:WorkInfo entries
directly, and then used
Hello, would anyone know of any company providing BMC training esp patrol
training in India.
Of what I saw on BMC education Patrol trainings are offered at Singapore,
Hongkong and Australia.
-nazish
-
Planet Earth is in the hot seat. Know
Gary, did you have Development Cache mode turned on or off?
Rick
On Wed, May 28, 2008 at 9:07 AM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
Okay, scratch this, it just picked up all of my changes.
I have no idea why it took so long or why it didn't re-cache after all of
my
Gary, take a look at the NAME of the AL in question. Does it have a
trailing space on the end of it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, May 28, 2008 11:04 AM
To:
No, it does not, nor does the second AL I created, neither of which got picked
up.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level
Rick, my Development Cache Mode is unchecked.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
You could have also gone into your user tool's windows home directory
and deleted the arf and arv files for the form you are working on. It
wouldn't hurt to delete them all to make sure. Most are within
folders resembling the form name.
On May 28, 12:15 pm, Gary Opela (Corporate) [EMAIL
Just in case anyone is interested:
Our server kept crashing each time someone was trying to consume a web
service we were publishing. We had a stack dump.
After several tests this is what I found:
In the Input and output mapping, the XML type property of the elements
were set to True ==
I would even go so far as to advocate that the interface should be
independent of the OOB stuff.
So while the OOB application my have a web service that could work
with the current application. There simply is no contract/expectation
that the WebService will not change during a patch to the
Hi,
I have a ticket open but haven't heard from BMC is a long time. Seems
to take them a while to 1. look at the bug 2. admit there is a bug. 3.
escalate it 4. get it fixed.
Anyway.
Does any one with SRM have this issue?
If you use en_US on the server but the clients have en_CA or en_AU, it
I've been doing some testing to see how much this really helps performance,
and my preliminary numbers were surprising and disappointing. NOTE: I
don't think a single sample is enough from which to draw a global
conclusion. HOWEVER...I am concerned enough to ask some questions.
I have two new
What about performing the same test creating a series of entries on
separate threads. Then break down the results based on the thread
count.
Axton Grams
On Wed, May 28, 2008 at 4:01 PM, Rick Cook [EMAIL PROTECTED] wrote:
** I've been doing some testing to see how much this really helps
I could do that, Axton, but I wanted to test the increase in performance of
just the NextID blocking. Unless there's something that says that none of
these new features will benefit us without enabling them all, I would like
to evaluate them individually and in smaller sets before I do them all.
Deepak,
I have forwarded your e-mail on to James. I'm sure he'll get in touch.
Enjoy,
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Deepak Thohan
Sent: Wednesday, May 28, 2008 7:49 AM
To: arslist@ARSLIST.ORG
I believe the improvement performance is for multiple concurrent users
(100+) submitting entries to the same form. This option may not work best
for single user.
AF.
On Wed, May 28, 2008 at 1:13 PM, Rick Cook [EMAIL PROTECTED] wrote:
** I could do that, Axton, but I wanted to test the increase
Folks,
I want to apologize to everyone who was trying to get to my sites today and
was unable to. My server went through a painful data center move. J I
believe it is all up and running now.
Also, I want to take this time to let everyone know that I am starting to
migrate my downloads
Maybe you're right, Chad. Obviously, BMC did enough testing to know what
the break points are, and proved the value of this feature to the point of
developing it. I would like to see more of that data, so that I can figure
out when/if I might see the benefit on my own system.
Rick
On Wed, May
Rick,
As mentioned by Chad. I have heard this 3rd person...and never experienced
it myself, but it's my understanding that the reason that the next-id block
feature was implemented was because when you are submitting millions of
records an hour (as sometimes happens with the larger shops) a
I have not found documentation to explain the Estimated Resolution Date or
the Requried resolution Date on an incident.
I see that the estimated resolution date pulls in the first service target's
goal date, and that you can manually put in a required resolution date on
creation but that's it.
OK, so it seems that I wasn't hitting the server hard enough to see a real
performance increase. Why would I see a performance DECREASE? Why wouldn't
the fact that I'm reducing the number of DB calls and locks show up as a
performance increase regardless of load, or at least be a push at lower
You really only have one sample on Server A without NextID blocks, so
perhaps a few more samples there would show its really the same as when
you used NextID blocks on that server. Which would indicate you weren't
bumping the bottleneck that this alleviates. I suspect something is
different on
If I had to guess...and this is purely a guess...it's possible that the
additional overhead of managing the list with 100 ids in it caused the
retrieval to be slower...but that slow down would be insignificant in the
circumstances that would cause this table to be a bottleneck.
_
From:
Me neither, so I made it up as I went along.
We are using Estimated Resolution Date as a Start Date and Required
Resolution Date as an End Date for scheduled outages, further defining
those as Service Type = Infrastructure Event (to be displayed in Kinetic
Calendar as scheduled outages). They are
Hi
I have just been down this path and was finally able to install SLM
successfully with JAVA 1.6 on Solaris.
The problems I encountered was
1. trying to run it in -console mode, you can't, it says so in the
install manual.
2. running in XWindows didn't work either until I ran it as
Recently I had used 500 as a block when creating about 32 K records in the
CTM:People form and User form after using AIE to connect to a PS database. I
didn't really see a significant difference in the processing time when not
using the Next ID blocking.. In both cases it took an average of about
I will be out of the office from May 23, 2008 until June 2, 2008
If you need immediate information or assistance with any of the Remedy
applications, please contact Michael White at 504-426-2475. Please contact
Diane Schmit at 504-426-2060 for non-Remedy related inquiries.
Thanks,
Maria
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