Manish,
I am not sure specifically if ITSM 6.0 version of the apps will have an
impact if run under AR System 7.1.0. By and large this should work without
any issues unless AR System 7.1.0 release notes state this and if so what
pieces would be impacted. I am not fully clear, since I have not
Hello,
We have been reported by some users about the ticket not being visible to them
after getting created - although the ticket creation time, Consolidate form
field are showing the exact value of creation and Group info as well is correct.
Is there any such behavior observed in any case.
Hello Anuj,
Visible where? In the support console table for example??
Have you changed the cualification under table property in this table?
Is the table showing only chunks of all the tickets created?
Have you changed any of the active links attached to that table?
Regards
frex
--- En date
Or the easier way would be to open VIS:ProcessAcceleratorItem and find
the record you want and set it to Offline. The only thing is there
are alot of different states in the Status Process Flow Bar so you
have to make sure you have the right one.
Ty
On 6/20/08, Rick Cook [EMAIL PROTECTED]
HI Chintan,
Here is the qualification. I will look at the filter logs as you have
suggested.
( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ -
(((60 * 60) * 24) * 325)))
Thanks
Mark
From: Action Request System discussion
Hi Ranjith,
You can use the Application Statistics Configuration form to set up
logging for the applications installed on your server. Once you have it
configured, statistics will be pushed to the application statistics form
as a snapshot. You can report off the data in that form to get
http://rrr.se/en/ - the rrrLicense tool is pretty good.
Regards
Dave
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Ranjith
Sent: 23 June 2008 14:47
To: arslist@ARSLIST.ORG
Subject: Need Stats on ITSM Licensing Usage
**
Make sure all you Remedy Admins are running the same version and patch
of the Admin Tool.
On Jun 17, 3:43 pm, Nall, Roger [EMAIL PROTECTED] wrote:
If I remember correctly, this started back in the Dark Days. It was
something they did and was supposed to be corrected after BMC took over
but
Mark,
Have you recently added an escalation that may be updating the tickets?
Even Closed ones?
That would prevent the Modified Date from ever getting close to your
qualification.
Maybe you could change it to Status-History.Closed-Cancelled.TIME in
place of the Modified Date.
Just a thought.
ARS users:
Can someone comment about experiences related to the performance of ITSM 7.0.0X
in development or small implementations without the use of an external storage?
I appreciate any feedback...
Regards,
F.McKay
ARS 7.1 patch 2
ITSM 7.0.03 patch 7
Have you added any real data fields to your form recently? We have
found that when the base form and the archiving form are not in sync,
archiving stops without any errors/warnings. We are now adding Help
fields to some of our admin/config areas in our products to show when
the last
We get this same error sporadically and cycling the Email Engine service
always clears it up. We're on 7.0.1 patch 5, but had the same problem on
6.3. It's frustrating, I know. BMC has never figured out what the cause
is. So we only use MAPI for incoming mail. We use SMTP for outgoing
because it's
Hi John Kelly,
There are plenty of records that qualify to be archived. So that is not
the issue. Also there have not been any modifications made to the for.
Once the forms get out of sync, is there a way to get them back in sync?
I have tried disabling and enabling the archiving which Remedy
I tried extracting the proplong.
Could not see anything which can be guessed as a bit map.
Now I will experiment with a test form with and without background image
and let me see whether there is any difference.
Best Regards,
Uday Joshi
Delivery Manager - BSM Support
Technology Infrastructure
I'm almost finished with the install of the 7.1 stuff - I hope. I'm
trying to
install SLM 7.1. I have checked to be sure there is an application
license,
that the collector selected is the tomcat webapps and am running the
bmcslm-win32.exe executable. Everything up to now seems to have
Shyam,
Can you let me know one thing?
We have similar environment like yours and recently
upgraded from CMDB 1.1 to 2.0.1 patch 5 following
BMC's white paper.
But now we see that we cannot relate Computer CI to
another Computer CI or to a Printer CI from the
Related Items tab like we could do
Mark,
I was going to ask if Archiving was disabled in the Admin tool but you
stated that one of the forms had stopped archiving.
And since it is a Unix server you probably don't need a reboot.
I'm not sure where the archiving runs, as an escalation thread or the
admin thread.
Try changing the
I was wondering if anyone has seen or encountered this error before -
it is repeating itself in the ARERROR.log.
Suggestions / ideas?
Mon Jun 23 12:27:02 2008 AssignEng : Name parameter (or name field in
a parameter) is empty () ARERR - 102
THANKS!
I have some weirdness with 7.1
I want a Service Target to do the following:
1.) Only apply if the issue is assigned to group X
2.) Give 2 hours to group X to move the Incident along
3.) Once the Incident is no longer assigned to group X - or if it is
resolved - it is Met.
4.) Group X can
Hi Katherine..
I'd like to keep connect with you :)
kisses!
heheheh
De: Action Request System discussion list(ARSList) em nome de Katherine Hoffner
Enviada: qui 19/6/2008 18:01
Para: arslist@ARSLIST.ORG
Assunto: Please connect with me :)
**
I looked for
William,
The reason the Service Target's status is Detached is that once the ticket
gets reassigned the Service Target is no long appropriate because the Terms
and Conditions state that the SLM should only be attached when the Assigned
Group ID = Group X ID. To make this work the way you want it
AhMonday
All I can say is Duh - I should have seen that.
Thank you.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Monday, June 23, 2008 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Dreamland BBQ in Tuscaloosa Alabama.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Good Afternoon List,
I am looking for a little advice to see how you all are tracking
Database
CIs in the CMDB. We would like to track our databases using the CMDB
for
all of our platforms: Development, QA, UAT and Production. My question
is
should I create one CI for each platform or
We've captured databases/data servers for each platform. They are, in
fact, distict entities. Look at this from a Change Management
perspective. You would execute a production change that was related to
a database on that particular platform (i.e. modify a table).
Presumably you would have
Earlier I was trying to install SLM. I was running the zip file on a
virtual
server. when I ran BMCSLM-WIN32.EXE I got into the application but
then got a General RIK error. Cause unknown -1.
It turns out that the RIK is the Remedy Installation Kit and is a
directory
that is also in the
Hi: I am trying to store 12 digit number in a Real field. When I send
the data via API, I send a value 633813768390. But when I query remedy
database, this field value shows as
[EMAIL PROTECTED] select NUMERIC_REP from aradmin.sprint_mns_worklog;
NUMERIC_REP
633813768400
I found this out the hard way not so long ago myself.
Excerpt from BMC(r) Remedy(r) Action Request System(r) 7.0
Form and Application Objects
For real fields, the representation in the database keeps a maximum of
10
digits worth of data. After 10 digits, the number is rounded, and the
Hi: I have a integer field in a form. I want this field to be populated
with a number when a record is created and the number increasing by 1
for each new record. Like a sequence generator. Is there something
out-of-box field? or do I have to build some workflow for this to happen?
TIA
Ravi
Actually this doesn't work perfectly either.
If I create a new Incident and leave it in a status of New but assign
it to group X on initial submit I get two copies of the ST registering
immediately.
That can't be right...
From: Action Request System
Ravi,
Why not use field 1's value? ( You may have a good reason, but
sometimes it helps to know what your trying to do so that the best
solution can be approached in the discussion. Instead of just
answering the question with a simple. Nothing out of the box that
does that, other than field 1.)
Ravi,
Look at $LASTID$ keyword or the nextid field found in arschema.
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Monday, June 23, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Integer field
Hi Ravi,
There's nothing out of the box with the exception of fieldid 1 (EntryID
or RequestID depending on the version).
You could, however, build a filter with a setfields action that fires
only on submit
Action: SetFields from SQL
select max(fieldname) + 1 from formviewname
Value $1$
Hi,
I have read about DSL and it is is a library that contains records and of
approved software used by an organization.? Previously I was told that the DSL
drives the data for the Product Categorizations.? Did I misunderstand? I now
have a list of Product categories...For example...
Good point.
Thank you Chris.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Monday, June 23, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Database CI Configuration Advice
We've captured
Anuj,
Does your environment have Authenticate Unregistered Users turned on? We
have seen where people login using a login name in a case other than how
there login name is stored in the User form (upper, lower, mixed) . Since
Remedy is case sensitive for the login name but most external
Another idea is to have a separate form for sequence numbers. You
would have to do a submit/delete sequence so that you always maintain
one record with the up-to-date sequence number.
Gordon Frank
Remedy Skilled Professional
ITIL V3 Foundation Certified
On Jun 23, 2008, at 3:42 PM, Ravi
I have read about DSL and it is is a library that contains records and of
approved software used by an organization.? Previously I was told that the DSL
drives the data for the Product Categorizations.? Did I misunderstand? I now
have a list of Product categories...For example...
but the field 1 has value like 032|032. I was
hoping it will be just 032.
[EMAIL PROTECTED] select REQUEST_ID from aradmin.sprint_mns_interfaceview
where TRS_TICKET_NUMBER='1124164';
REQUEST_ID
---
Thank you
On 6/23/08, Barber, David [EMAIL PROTECTED] wrote:
** http://rrr.se/en/ - the rrrLicense tool is pretty good.
Regards
Dave
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Ranjith
*Sent:* 23 June 2008
It appears that the form you are working with is a Join form. On Join
forms field 1 is a combination of the field 1(s) from both of the joined
forms with a '|' separator character.
If using field 1 from one of the 2 firms in the join works then you
could do a set fields using either the LEFT or
It is good, but be prepared for a phonecall from their salespeople after
using the demo version.
On 6/24/08, Barber, David [EMAIL PROTECTED] wrote:
** http://rrr.se/en/ - the rrrLicense tool is pretty good.
Regards
Dave
-Original Message-
*From:* Action Request System discussion
Greetings Listers,
Does Remedy have its own application time separate from the host server time?
If it does, where can I change it?
We use it only in one location and it seems like the time might be an hour off
ever since the daylight savings.
Thanx.
Remedy 6.3
Masha Bench
Hey Listers,
Does anyone have any tips for maintaining transaction logs
in SQL Server? Ours seem to growing at an insane rate and nothing our DBAs
are doing is helping at all. And I'm continually getting time outs when
trying to save workflow. And that is without any users.
About the only tip I can give you is this. Give yourself enough room for
your transaction logs. They are growing for a reason...you could try
turning on sql logging to see what your server is busy doing because the
logs shouldn't be growing if your app isn't doing anything. Your DBA should
be
There are two times used, client time and server time and you will need to
review each field to determine which is used. If a filer or server sets the
time it is the server time. If an Active link sets the time it is using the
client time.
-Original Message-
From: Masha Bench [EMAIL
Jim,
I formed an LLC when I was thinking of starting a
business unrelated to Remedy.
For Remedy work, companies seemed to be ok with a 1099
contract with me, so I never bothered. I heard of some
tax advantages of corp-to-corp arrangement, but I
seemed to get plenty of deductions without that
All,
I am trying to understand the SLM module in ITSM. Can any one of us
explain me about the Mesaurement criteria in SLM module.
I am little confused with one of the parameter defined in the
Mesaurement criteria called Exclude.
What does Exclude means ? What exactly happens behind the
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