Susan,
I think thats a QoS setup - certain packet types/data types can be allocated
more network time? I'm not really that knowledgeable on networks, but my last
placement was working with a few network engineers who were working on such
setups.
Regards
Dave
-Original Message-
We have a mix - some running reports on Remedy itself, but (hopefully) the
majority are working off a data warehouse running on Business Objects. The
latter is of concern, as it is semi-live. It looks for deltas on the SQL
Server/Remedy database. Every 5 minutes.
Regards
Dave
Hi,
No, you must recreate/delete the correct indexes manually if you have
started along that path... You must make sure they have the correct
permissions to allow the AR System to delete them.
You can turn on SQL-logging to see exactly what AR Admin tries to do when
it fails. This will guide you
Hi,
I have written such a daemon, it is not hard at all.
Do you need live data? Otherwise the user-log has all the information
stored for you.
From version 7.0 an forward, this can be done using workflow instead, by
leveraging the ARDBC-plugin used in the Admin Console - Application -
Fran,
Turn on the User log files on the ARS server. It will log all of what
your asking for to a file.
One word of caution. Depending on how you have your log file settings
set (max size, make backup, etc..) you will likely need to use an
external tool to rotate the log file regularly. (How
Robert,
Ref: http://www.xmlschemareference.com/sequenceElement.html
The sequence element provides an XML representation of an ordered set
of element types. For each element type associated with a sequence
element in an XML schema document, there must be a corresponding
element in the
Hi List,
In ITSM Incident Management console we have a table field that shows all the
tickets for all the group the user is assigned to.
Whenever we select one incident to assign it to a group member using the
Quick Action button another selection is happening automatically in the
table. Now
On Thu, 26 Jun 2008 12:06:25 -0600, Dave Wilmot wrote:
Dave,
Your systems administrator(s) should easily be able to isolate the network
as the problem (or not) by running one or more utilities which will check
network round-trip times. One such tool might be the Solaris (Sun Unix)
ping -sRv
What version / patch level of ITSM 7 are you running?
Ty
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
Hi List,
In ITSM Incident Management console we have a table field that shows all the
tickets for all the group the user is assigned to.
Whenever we select one incident to assign
ARS 7.1.0 P3, Solaris, Windows User Tools
From a view field we want to capture the event that the agent clicked on a
link in the view field's browser window using the windows user tool. Does
anyone have quick example. I am a little new to web development.
Thanks
--
View this message in context:
Hi,
The ITSM version is 7.1.00 and patch no is 2.
Regards
Arnab
On 6/27/08, T. Dee [EMAIL PROTECTED] wrote:
What version / patch level of ITSM 7 are you running?
Ty
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
Hi List,
In ITSM Incident Management console we have a table
Dave,
Unless you have a network that supports jumbo frames, all the data
sent over the network gets broken into 1500 or less bytes per packet.
There is no reason to use packets bigger than 1500 bytes unless you
want to test fragmentation/defragmentation at each of the end points.
For measuring
Hello Listers
I know its Friday but I have a question regarding calculating the time in a
Remedy Form. I have 2 Date/Time fields on a form in which I need to figure
out how to determine the time difference from Field A Field B in total
time but the format I need the result in is hours and
I'm running 7.0.03 patch 007 and I tried what you said - it seems to work.
Sounds like a defect.
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
Hi,
The ITSM version is 7.1.00 and patch no is 2.
Regards
Arnab
On 6/27/08, T. Dee [EMAIL PROTECTED] wrote:
What version / patch
b - a = c
c is seconds
c mod 60 = seconds
c / 60 = minutes with a remainder in seconds
c / 3600 = hours with a remainder in seconds
drop the remainder for minutes and hours, then you can create a
string with the format of hours:minutes:seconds
Axton Grams
On Fri, Jun 27, 2008 at 10:18 AM,
Create three hidden fields -- one for hours, one for minutes, and one
for total number of seconds
Subtracting the two times yields a total number of seconds. Put that
value in the seconds field.
Divide that value by 3600. That gives you total hours with a decimal.
Use the INT function to strip
And if they are in fact date/time fields...and you have the possibility of
more than 24 hours...you might want to add another for 'days'...and limit
hours to 23...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent:
yeah that is what my concern is
Regards
Arnab
On 6/27/08, T. Dee [EMAIL PROTECTED] wrote:
I'm running 7.0.03 patch 007 and I tried what you said - it seems to work.
Sounds like a defect.
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
Hi,
The ITSM version is 7.1.00 and
Did you ask Remedy to confirm your findings?
On 6/27/08, Arnab Baral [EMAIL PROTECTED] wrote:
**
yeah that is what my concern is
Regards
Arnab
On 6/27/08, T. Dee [EMAIL PROTECTED] wrote:
I'm running 7.0.03 patch 007 and I tried what you said - it seems to work.
Sounds like a
Thank you, Misi and everybody who replied. I really appreciate your
assistance! I'll try this first and a daemon if this doesn't work.
Fran
On Fri, Jun 27, 2008 at 12:45 AM, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
I have written such a daemon, it is not hard at all.
Do you need
The only knobs you have are the queue/thread settings in the server
information. There are some things introduced in 7.1 to help with
this as well: multi-threaded escalation engine.
Axton Grams
On Fri, Jun 27, 2008 at 10:49 AM, Benjamin Trimmer [EMAIL PROTECTED] wrote:
**
Is there a setting
Is this using the SUBSTR function in my active link as well...
Abdul Baytops -Director of Business Operations
Digital Foundation Corporation
Office: 301-283-3410
Mobile: 240-346-4628
Web: www.thedigitalcorp.com
-Original Message-
From: Action Request System discussion list(ARSList)
The XML Definition of Sequence is an ordered list of attributes so the
field order is required to be in the exact same order as they are
defined.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead
When things in your life seem almost too much to handle, when 24 hours in a day
is not enough, remember the mayonnaise jar and the 2 Beers.
A professor stood before his philosophy class and had some items in front of
him. When the class began, he wordlessly picked up a very large and empty
Abdul,
Perhaps a look at one of the educational viewlets here will help?
http://www.buoyantsolutions.net/ARS_Education.html
Take a look at the one about calculating time (Manipulating Dates).
Hope this helps.
Regards...Gidd
-Original Message-
From: Action Request System discussion
A user Logging in thru the User Tool is easy. You can leverage the
Init-Form capabilities to determine when a user log's in
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of F Lawson
Sent: Friday, June 27, 2008 10:24 AM
I did that exact same thing - it works good as the init-form opens in
the background without the user knowing and we had it grab their login
id, date logged in, etc.
On 6/27/08, Grooms, Frederick W [EMAIL PROTECTED] wrote:
**
A user Logging in thru the User Tool is easy. You can leverage the
However, if you want to leverage the same tracking on the MT... :) I
created a copy of the default 'Home' page, added some hidden, global fields,
and workflow to push the data I wanted to a helper form, then set my custom
'home page' as the default. Worked fine for me, both UT and MT.
Just an
Thanks Carey =) you are the man!
I looked at the the schema last night and correlated the tags using
w3schools.com and realized that as well. Looks like we either have the
option of choice or sequence where choice only selects one field out of the
bunch declared within.
Looks like we're stuck
Anyone have any experience with WorkflowGen as an approval system and if
so any interaction with the AR System?
Thanks,
Dave
Dave Shellman
Phone: (717) 810-3687
Fax:(717) 810-2124
email: [EMAIL PROTECTED]
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
I have about 300 People records that I need to change the status of to
Delete. I've tried running an escalation but apparently ARESCALATOR doesn't
have the correct permissions to modify that field. Any suggestions?
--
View this message in context:
Try a search and Modify All.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Friday, June 27, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Change Status of Multiple People Records
I have about 300 People
What error are you getting? What escalation are you running?
On 6/27/08, versicle [EMAIL PROTECTED] wrote:
I have about 300 People records that I need to change the status of to
Delete. I've tried running an escalation but apparently ARESCALATOR doesn't
have the correct permissions to modify
By the way escalations run on the server - there are no permissions.
On 6/27/08, versicle [EMAIL PROTECTED] wrote:
I have about 300 People records that I need to change the status of to
Delete. I've tried running an escalation but apparently ARESCALATOR doesn't
have the correct permissions
I just started working on a new contract where they are using ARSystem
7.1.00 Patch 002 with AIE 7.1.00 Patch 002 and CMDB 2.0.1 patch 004.
The Remedy server currently has about 12 CPU's, and the group that
installed AIE only setup two instances of the Integration Engine
service.
We would like
There is workflow on the CTM:People form to prevent certain users from
making certain changes. I think this is the filter that is causing the issue
for you: CTM:PPL:GetStatusRuleSet_030
You can make a copy of it, disable the original and add OR $USER$ =
'AR_ESCALATOR' to the end of the Run If and
Now THAT's some good Friday Humor, Tim!! LOL!
Rick
On Fri, Jun 27, 2008 at 11:42 AM, Tim Widowfield [EMAIL PROTECTED]
wrote:
** Man, just think how much more beer would fit in the jar if you didn't
have all that nasty, worthless debris in there!
--Tim
- Original Message
From:
I have just started a new contract with a client that is running
ARSystem/AIE 7.1.00 Patch 002 and CMDB 2.0.1 patch 004.
They are receiving discovery data from a number of sources (including
Marimba) which are being brought into the system via EIE/AIE and then
Reconciled into the CMDB.
The short
Je serai absent(e) à partir du 2008-06-27 de retour le 2008-07-02.
___
Le présent message est destiné uniquement aux personnes indiquées dans
l'en-tête. Il contient des informations confidentielles qui ne peuvent être
divulguées à des tiers sans que l'expéditeur ait
Thank guys. The Modify All worked. For some reason I was under the
impression you couldn't do a Modify All for People records.
Michael Ziniti
DCO - ITAM
San Francisco
Direct: 925-974-5273
Cell: 516-729-8150
AIM: MikePZiniti
-Original Message-
From: Action Request System discussion
Brent,
There is the Reconciliation Engine, which might be an option, though that
only cleans the data you have. If your feeds are the problem, RE might not
be able to fix that completely. It will also take some time to configure
properly to do what you want, too, if it's even possible. I would
Leonard,
I traced the error in the SQL log and I found the offending INSERT
operation, then I got to compare two INSERTs, one with a failing
result and one with a successful result, and I found that the error
was in the Mail Station field (id 100036) in
HPD:IncidentInterface_Create form, this
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