Re: ITSM install: ASI import fails

2008-11-03 Thread Raido Oja
Since I got no response, let me refraise the question. What possible cause can you think of for an import of a join form to fail? 2008/10/31 Raido Oja [EMAIL PROTECTED] Hello, I am installing Change Management as the first app in ITSM. Right at the beginning the installer fails to deploy the

Question: Approval Process and Rules

2008-11-03 Thread Eli Schilling
Hello list! I am wanting to create an approval process similar to the Change Management Chain. However, I want to escalate based on approver's title rather than max approval level. I tried creating successive rules that would a) Set char field 1 = assignee manager name b) set char field 2

Fwd: JOB: US Cellular seeking Senior Mid Level

2008-11-03 Thread adrian conway
US Cellular is seeking a Remedy Developer in Chicago, IL. We are looking for Local candidates only. This is a full time permanent position. To Apply: http://seeker.dice.com/jobsearch/servlet/JobSearch? op=302dockey=xml/5/6/[EMAIL PROTECTED]source=1 9FREE_TEXT=Remedy+Application+Developerrating=99

Re: System time is off on AR System 6.3. Server - Day Light Savings time came early!

2008-11-03 Thread Mahan, Janet L [EQ]
I didn't see an answer to this. If it started around the time DST should have changed you can try going into the Client Tools Options and take out the Time Zone. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199 Email:

CMDB Web Service

2008-11-03 Thread Pierson, Shawn
Good morning, Has anyone ever successfully used the CMDB web service? We have a vendor that has come in and is trying to use it, but has been unsuccessful thus far. The only thing that has happened is that when they attempt to access it, Tomcat seems to crash and we can no longer use either

Re: Server Name Change

2008-11-03 Thread Dip Patel
We do Environment Refresh from Production for new environments have documented registry changes other changes required to change the servername.However if you've installed CMDB 2.0 or greater version ,its advisable to manually install it as it stores the server name in binaries in some places

Server Name Change

2008-11-03 Thread Steve Michadick
Has anyone changed the server name running ARS 7.1 ITSM 7.0? We have a hot backup server with the same name as our production server, but on a different domain and with a different IP. We found out that they will eventually be on the same domain, so we'll have to change the name of our hot backup

Email Error

2008-11-03 Thread Ramy S. Ayoub
Dear All , I found the Error below in my Email - Error log which the emails are sent and everything working ?? null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:424) at

Re: CMDB Web Service

2008-11-03 Thread Peter Romain
Shawn, Unfortunately I can't help with your error but I have got CMDB Web Services to work in the past. I take it you have deployed the CMDB web services? Have you tried using a tool like SoapUI as a simple way to test the web services? Cheers Peter Good morning, Has anyone ever

Re: CMDB Web Service

2008-11-03 Thread Pierson, Shawn
I have a tool called Web Services Studio that is pretty good. Unfortunately, I don't think either we or the vendors know what the data we are pushing should look like, and I'm not sure they are going about it the right way, as they are trying to write directly to the BMC.ASSET dataset.

Re: CMDB Web Service

2008-11-03 Thread Pierson, Shawn
Peter, Thanks for the email. The web service does seem to be correctly installed, but we have found that calling some methods causes Tomcat to hang up, and others just simply don't work. For testing, we're using the appadmin account just to see if it works, and that still doesn't seem to be

Parameter is Incorrect when saving an attachment

2008-11-03 Thread SUBSCRIBE arslist Melissa
Has anyone seen the error Parameter is Incorrect when trying to save an attachment to the work info entry? I have seen this in version 6 and it just went away. Now I have another user getting this error. He's using 7.01 patch 4 client. It works correctly on the web, just not on the client

Re: Email Error

2008-11-03 Thread Axton
http://java.sun.com/products/javamail/javadocs/javax/mail/AuthenticationFailedException.html This exception is thrown when the connect method on a Store or Transport object fails due to an authentication failure (e.g., bad user name or password). Looks like the email engine is attempting to send

Re: CMDB Web Service

2008-11-03 Thread Peter Romain
Shawn, There's no harm in updating the production dataset directly as long as it meets your business procedures. Since the web services use the CI instance id as the unique key I guess you need to issue a serial number query to return the instanceid and then update the name of the associated CI.

Importing data back into Remedy using AIE from a Remedy View ...

2008-11-03 Thread Garrison, Sean (Norcross)
Is it possible to use an existing view in Remedy to only get the records that changed from the last time it polled? There is a Retrieve Source Records field and when I select it to Only new or updated since last transfer the selection field for Last modified timestamp in source is empty.

OT Twinkies

2008-11-03 Thread Shellman, David
With Twinkies as the Official Food (do I dare call them food or should I use projectile) at the ARS List Awards ceremony at User World and no User World this year, I need to send the following from today's Harrisburg Patriot News: Diet Twinkies? Here's the Latest: Hostess Twinkies are becoming

Hornsby, Tambre L is out of the office.

2008-11-03 Thread Tambre L Hornsby/AC/VCU
I will be out of the office starting 11/03/2008 and will not return until 11/05/2008. I will respond to your message when I return. If this is an urgent matter please call the Help Desk at 828-2227. ___ UNSUBSCRIBE or

OCLA RUG Meeting November 13, 2008 - 11:30 AM - 2:00 PM

2008-11-03 Thread Cindy Harrison
Please join us for an OC.LA.RUG Meeting on November 13, 2008 from 11:30 AM until 2:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Lunch– 11:30 – 12:00 - Hosted by Kinetic Data Kinetic Data Presentation 12:00 – 1:30

2009 BMC World??

2008-11-03 Thread Steven Pataray
Has there been any rumors yet on when/where next years BMC World will be? It's budgeting time again and would like to make sure there is enough money. Mahalo's, Steve Pataray ___ UNSUBSCRIBE or access ARSlist Archives at