Re: IP address change - HELP

2008-11-11 Thread LJ Longwing
What box did you change the ip address on? The Remedy server or the Oracle? If it was the oracle, did you update your tnsnames.ora file on the remedy server? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Koski, David Sent: Tuesday,

Re: OLE Headache

2008-11-11 Thread Matthew Perrault
Yes Ran into that issue with the 6.3 Patch 18 client when attempting to connect to outlook. We tried a lower 6.3 client and a 7.0 client and both worked. So you could try a different version of the client tool and see if that fixes it. HTH Matt P. -Original Message- From: Action

Re: IP address change - HELP

2008-11-11 Thread Benedetto Cantatore
Quite simply your database isn't able to communicate with your app server. So you need to check things like firewall settings to make sure that the listner port is not blocked. Use ping, tnsping, traceroute, netstat to figure out if network wise all is in place. I had a situation simliar to

Re: ARS 7.1 Flashboards FBDriver Error / Resetting Application Password

2008-11-11 Thread Axton
Knowing the concepts behind the java stuff helps: - jar contains class files - class file can load native libraries (jni) - the native libraries are located using the same resolution method that the dynamic linker for that OS uses Any time you see java.lang.UnsatisfiedLinkError, it means that a

Re: IP address change - HELP

2008-11-11 Thread Joe DeSouza
I don't think that is the problem.. the immediate line after says that the SQL database is now available which means it was temporarily inaccessible. Did you'll make a change to the hostname as well as the IP or is it only an IP change? Is the email server installed on the same machine as the

Re: IP address change - HELP

2008-11-11 Thread Koski, David
Well the problem is that it continues to do it and ARS is never accessible (We never see our TCP port open). None of the plugins are starting up as well, it seems to continue to go through this cycle. ARS/Oracle, etc are all installed on the same box. We changed the IP on that particular box

Re: No. of Records displayed in the My Requests table of Requester Console

2008-11-11 Thread kiran kodali
Thanks Mac, I found the option to set that. Under the Table Field Properties/ Table Tree Property, there is a setting Max Rows and that was set to 10 in our system. On Tue, Nov 11, 2008 at 8:04 AM, Mac Rhoades [EMAIL PROTECTED] wrote: ** Kiran, Not sure if the same in 7.0.1, but in

Remedy Reports - Auto Refresh

2008-11-11 Thread npeterson
I have been requested to write a report that can be displayed in real time on a monitoring screen. I can get the report I want no problem but am not sure if I can set up some sort of Auto Refresh setting on it? I am working directly out of the Remedy reporting console. Is this something that would

Re: IP address change - HELP

2008-11-11 Thread Grooms, Frederick W
When you changed the IP did you restart Oracle? The Oracle server will cache some of its connection information, which will prevent some types of connections to fail (i.e. sqlplus will work, but the OCI connections will fail). Also in Remedy are you referencing the Oracle server as a Remote

Re: Remedy Reports - Auto Refresh

2008-11-11 Thread Benedetto Cantatore
Wouldn't flashboards be a better solution for this? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/11/08 2:29 PM I have been requested to write a report that can be displayed in real time on a monitoring screen. I

Computer telephony for Avaya

2008-11-11 Thread Tony Hartley
Hello I am looking to integrate a Remedy custom application with an Avaya telephone system.  Can anyone point me to computer telephony integration software for an Avaya? Tony ___ UNSUBSCRIBE or access ARSlist

how to it...help me

2008-11-11 Thread gok's
I am trying to create a work flow..simply like I want to select file from web and I can able to download to my c: drive how can I do it help me -- View this message in context: http://www.nabble.com/how-to-it...help-me-tp20448422p20448422.html Sent from the ARS (Action Request System) mailing

Re: No. of Records displayed in the My Requests table of Requester Console

2008-11-11 Thread Mac Rhoades
Kiran, Not sure if the same in 7.0.1, but in HelpDesk 6.0, this is where I would look. In the My Requests table properties on the Remedy Requester form under Field Properties/Advanced Display the Size of Chunk is probably set to 10. Mac Rhoades From: Action Request System discussion

IP address change - HELP

2008-11-11 Thread Koski, David
We recently changed the IP address on a new box from a public address to a private address. DNS has been updated, /etc/hosts (linux system), etc. Now ARS won't fire up. Oracle seems to be running fine and we can connect to it via SQL, however ARS seems to be having problems. The startup

Re: ARS 7.1 Flashboards FBDriver Error / Resetting Application Password

2008-11-11 Thread Bala Patel
Thank you Axton. That did the trick! From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 10, 2008 10:13:32 PM Subject: Re: ARS 7.1 Flashboards FBDriver Error / Resetting Application Password Make sure that the PATH environment variable

Re: Remedy Reports - Auto Refresh

2008-11-11 Thread Joe DeSouza
I was just about to suggest the same thing. If for whatever reasons you do not want to use flash-boards, and if the reports that you need are purely numbers, how about direct queries to the database that returns the figures to the screen? Have an AL to refresh these figures using those queries

OT: Service/Product Catalog standards

2008-11-11 Thread Toby White
Hi ArsList, Have you ever heard of any service/product catalog standards? For example, if we have two shops - shop A and shop B. They both sell different laptops for different prices. Then we have internet services (comparethemarket.com, gocompare.com, google market and so on..). Their should

Re: Computer telephony for Avaya

2008-11-11 Thread Joe DeSouza
Look at the bottom of this page.. http://www.simplicti.com/web3/content/view/60/37/ Joe From: Tony Hartley [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 11, 2008 3:47:05 PM Subject: Computer telephony for Avaya ** Hello I am looking to

how can I capture LanID ?

2008-11-11 Thread gok's
can any one say how can i capture my lan ID please. -- View this message in context: http://www.nabble.com/how-can-I-capture-LanID---tp20453407p20453407.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

Re: how can I capture LanID ?

2008-11-11 Thread Axton
Use the proper system call On Tue, Nov 11, 2008 at 10:23 PM, gok's [EMAIL PROTECTED] wrote: can any one say how can i capture my lan ID please. -- View this message in context: http://www.nabble.com/how-can-I-capture-LanID---tp20453407p20453407.html Sent from the ARS (Action Request System)

Re: how to it...help me

2008-11-11 Thread Axton
Have you noticed how your questions don't solicit many responses? You may want to try reading this page: http://www.catb.org/~esr/faqs/smart-questions.html On Tue, Nov 11, 2008 at 4:22 PM, gok's [EMAIL PROTECTED] wrote: I am trying to create a work flow..simply like I want to select file from