Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread Ashwin
Can you please share the same? Thanks Ashwin On Mon, 25 May 2009 11:15 +, Frex Popo frexp...@yahoo.fr wrote: ** somone kindly sent me the link :) Thanks --- En date de : Lun 25.5.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr

Re : Fw : Log Analyser for ARS 7.1

2009-05-26 Thread Frex Popo
Hello all,   Has anyone using arwklga.exe, came across this error while analysing log files.   I have tested logs generated by dev server and all seem to work fine, I get a decent report with all the stats. I try to do the same with log files from production and get the following errors! Was

Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread Frex Popo
Of course :)   http://communities.bmc.com/communities/docs/DOC-2973   --- En date de : Mar 26.5.09, Ashwin ashwinkpa...@fastmail.fm a écrit : De: Ashwin ashwinkpa...@fastmail.fm Objet: Re: Fw : Log Analyser for ARS 7.1 À: arslist@ARSLIST.ORG Date: Mardi 26 Mai 2009, 11h42 ** #yiv1017355954

Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread Mark Lev
http://communities.bmc.com/communities/docs/DOC-1010 Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ashwin Sent: Tuesday, May 26, 2009 5:42 AM To: arslist@ARSLIST.ORG Subject: Re: Fw : Log Analyser for ARS 7.1 ** Can

Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread David Sanders
Hi Frex This is not a corruption of the log files – this is content from your log files. This is saying that your production remedy server logged SQL errors – you need to look at the content of these log lines to see what the offending errors were and what your server was trying to do.

OT: ARUtilities 7.5 release

2009-05-26 Thread remedy
Hello Everyone, I wanted to let you know that ARUtilities 7.5 has been released. This version is for those of you supporting ARS 7.5 servers. For more information about ARUtilities 7.5 visit http://www.arutilities.com To offer suggestions send me an email at feedb...@arutilities.com If you have

Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread Frex Popo
Hello Dave,   I checked the file and all I can see are selects, updates and inserts and OK and commit transaction statements. I greped for ERROR, ARERROR, FAIL, WARN and can't see any of these in my log file. Anything else to look for?   Thanks frex --- En date de : Mar 26.5.09, David Sanders

Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread Frex Popo
I checked for MSG and ORA as well just in case. --- En date de : Mar 26.5.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Re: Fw : Log Analyser for ARS 7.1 À: arslist@ARSLIST.ORG Date: Mardi 26 Mai 2009, 14h25 Hello Dave,   I checked the file and all I

Re: ARS 7.5 Install Issue

2009-05-26 Thread Rodriguez, Rafael J x23718
Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1 Patch6 never through any exemptions and now on 7.5 there were errors all over the place. The worst part about it is the new suite install that only allow you to install it

Re: Fw : Log Analyser for ARS 7.1

2009-05-26 Thread David Sanders
Hi Frex The first column is the actual line number in the log files. You should be able to scroll through to this line number and see the warning there. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile

Re: ARS 7.5 Install Issue

2009-05-26 Thread Ashwin
Hi Rafeal, Good to hear that you solved your problem. You have written - The worst part about it is the new suite install that only allow you to install it once. As far as I know 7.5 installer still supports upgrade installation and you can run the installer multiple times to either upgrade or

Re: ARS 7.5 Install Issue

2009-05-26 Thread Howard Richter
Rafael, So it sounds like 7.5 should be a new install only. Howard On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Howard thanks for you reply, actually there were some issues with forms and workflow that did not exists. Funny that 7.0.1

Re: ARS 7.5 Install Issue

2009-05-26 Thread Elry
Hi Guys... We did an upgrade recently in our development and staging environment much like what started this thread. We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying

Re: Fw: transaction for parent/child changes

2009-05-26 Thread Robert Halstead
As I understand it, Remedy doesn't provide a check on who is looking/editing a record. The only check Remedy does is a last modified time check. We are running into this same issue when multiple people edit the same record. We plan to implement a read/read-write locking feature in our own

Re: Changing case of Login Id

2009-05-26 Thread Joel Sender
Keith, No offense to Misi's EXCELLENT products, but there might be a more logical approach to your problem. Once you've corrected the existing data (escalation or RRR|LoginConv-tool), create a new/modify filter on the user form to set the LoginID to LOWER. Only the 'modified' user will need the

Re: Fw: transaction for parent/child changes

2009-05-26 Thread Elry
I agree... We have had the same difficulty. In our situation we had a CMDB for which we needed rollback capability for updating CI/Child records. For each table field we built a transaction storage form that stored all the Child Record transactions until the Parent record was committed. Once

Re: ARS 7.5 Install Issue

2009-05-26 Thread Rodriguez, Rafael J x23718
Sorry I was not clearer before, but the issue is that if you run the install for example selecting the Minimal install option and then go back and try to re-install selection the custom option so that you can install the email engine, flashboards etc it will remember the first install AWAYS

Re: ARS 7.5 Install Issue

2009-05-26 Thread Rodriguez, Rafael J x23718
No Howard, you are able to run the upgrade or even install as part of a server group its just that once its installed you can't go back and re-install components like email engine, approval server etc... From: Action Request System discussion list(ARSList)

Re: ARS 7.5 Install Issue

2009-05-26 Thread Rodriguez, Rafael J x23718
Elry, you are correct! I still have this issue with 7.5 Patch 1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, May 26, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue Hi

Re: ARS 7.5 Install Issue

2009-05-26 Thread Joe DeSouza
That you end up with two sets of clients (different versions) is a feature and not a bug. You can have 7.1 clients and 7.5 on the same machine and run them concurrently against an appropriate server. That being said, I had a brief look at this thread and while I do agree there are 'some'

Re: ARS 7.5 Install Issue

2009-05-26 Thread Joe DeSouza
What database are you using when you get this error? Joe From: Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:45:40 PM Subject: Re: ARS 7.5 Install Issue Elry, you are correct! I still have

Re: ARS 7.5 Install Issue

2009-05-26 Thread Rodriguez, Rafael J x23718
SQL2005 SP3 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, May 26, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue ** What database are you using when you get

Re: ARS 7.5 Install Issue

2009-05-26 Thread Joe DeSouza
What is the DB compatibility level of the ARSystem database that you want to upgrade? If below 80 I think it will be incompatible and may be the cause of those SQL errors? If below 80 I would suggest that you upgrade that to 80 or above using the stored proceedure sp_dbcmptlevel. Assuming

Moving databases and switching server names within

2009-05-26 Thread Marty.Thorin
Good afternoon: I need to copy a fully loaded Remedy 7.5 server and its database to another machine. Copying and updating the Linux files is easy. I just copy then hunt and replace every instance of the old server's name with the new server name. I thought the Oracle 10g database

Re: Moving databases and switching server names within

2009-05-26 Thread Joe DeSouza
Thorin, If you are talking about server names in the definitions, there is a easier way out.. Take an XML definition file and look for the tag Server-Name This tag will have the offending value so you can do a simple search and replace for what you want to do. And then reimport the def

Workflow

2009-05-26 Thread Oracle4Me
Hi All, When the user select on the table field, I want the user to be able to select multiple Record ID's within the table, and merge these records together into a form. Is this possible? I know if the user selects 1 record, and then presses a button workflow will trigger. The problem

Re: Workflow

2009-05-26 Thread Nicky Madjarov
See Active Link Guides - walking tables. Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com - Original Message - From: oracle...@aol.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG

Re: Workflow

2009-05-26 Thread Grooms, Frederick W
Yes Multiple selection of tables is allowed (This is controlled by the Field Properties - Advanced Display - Single Selection Allowed and User Selection Allowed checkboxes). You can then trigger the action with a button on the form or the Return Table or Level Double Click action. You will

Re: Workflow

2009-05-26 Thread Joe DeSouza
Hello Oracle4Me.. If you mean on the immediate selection of multiple records for the ARS to know that multiple records have been selected, no ARS has no way of knowing that. You have to create another action like a button which needs to be presssed to process the multiple records that have 

JOB: Remedy Field Trainer/Custom Trainer- full time with benefits, 75% travel, can be based anywhere in the US (MUST be a US Citizen)

2009-05-26 Thread Wish, Melissa
Column Technologies is seeking a BMC Remedy Field/Custom Trainer to support Custom BMC Remedy Training Engagements. Objectives: Engage customers to gather custom training requirements, prepare training material, and deliver custom training. Must have BMC Remedy Trainer/Instructor or Developer

JOB: Remedy Developer/Administrator position in Washington Heights (NYC)- 100% onsite, local candidates only

2009-05-26 Thread Wish, Melissa
Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Fax: (646) 349-3799 Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com http://www.columnit.com

JOB: Remedy Developer/Administrator position in Washington Heights (NYC)- 100% onsite, local candidates only

2009-05-26 Thread Wish, Melissa
Our client in Washington Heights NYC (near subways), is seeking a Remedy Developer/Administrator. Compensation can be done either by W2 - $85K base, full benefits, 15 days paid vacation OR by 1099 at $500 per day. 100% onsite. Local NYC metro area candidates only. Must start in

ITSM 7.5.1 Install Issue

2009-05-26 Thread C Thomas
Hello, We are installing ITSM Version 7.5.1 - We have successfully installed the AR Server and components Version 7.5 and the CMDB 7.5 and then the Patch 1. We started the ITSM 7.5.1 install, but ran into errors - At first it said BMC Remedy Action Request System is not detected Approval

Re: ITSM 7.5.1 Install Issue

2009-05-26 Thread Joe DeSouza
Do you have the install logs? Joe From: C Thomas chtho...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 10:08:27 PM Subject: ITSM 7.5.1 Install Issue ** Hello,  We are installing ITSM Version 7.5.1 - We have successfully installed the AR