I've checked by going to Licenses-Add/Remove Licenses and the AR Server
license has no Expire Date, which means it's not expired right?
But when I go to Server Information-Licenses, Fixed Write Licenses is
only 3.
Regards,
Kali
-Original Message-
From: Action Request System discussion
7.5 install guide states this:
You can upgrade from version 6.3.00 and later versions only.
---
Jarl
2009/9/8 Roger Justice rjust2...@aol.com:
The last time I reviewed the documentation it is 6.3 to 7 to 7.1 to 7.5.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To:
The license is tied to the MAC address of the host. Make sure that the
hostid (MAC address) you see in the license tool is the one the
license was created under - hopefully you can find the original
license request. You could also try reapplying the license. I suppose
a corruption is possible.
On
And the solution was?
Regards,
Jarl
2009/9/6 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk:
Hi again
Just wanted to close this subject off.
I tried it off on another server and it worked beautifully.
Thanks for the help!
Best regards.
Jonas Stumph Stevnsvig
Remedy
Kali
Sounds like maybe your MAC address changed, therefore the licence is not
valid.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 08 September 2009 07:10
To: arslist@ARSLIST.ORG
Subject: Re: Error
I just tested a new button/AL created in Dev Studio p2 on a ARS 7.5 p2
server. The dialog worked as expected. I tested it with both IE 8 and
Firefox 3.5.2 against both MT 7.1 and MT 7.5. One MT server (7.1) is Tomcat
5.5.26 with an Apache 2.2 front end and the other MT (7.5) is just Tomcat
Hi Leonard,
Another alternative would be to add a federated link to access the AST
form in the federation manager.
The downside would be that the users would need to select the federated
link via the launch in context sub menu which is not as intuitive as
selecting the View option directly.
Hi Jarl,
The solution was to create an additional pluginsvr folder with duplicates xml
configuration files, add an extra line in armonitor.cfg to start the additional
plugin server, and restart the ar server process.
Here are my two lines in armonitor.cfg:
C:\Program
We are having an issue with our 7.5 upgrade. An example is as
Hi,
We are having an issue with our 7.5 upgrade. An example is as follows:
In a Filter: DATE($Date Param$) returns '09/21/09' (where $Date Param$ =
'21/09/2009 15:00:00')
In an Active Link: DATE($Date Param$) returns -- '21/09/2009'
The server date format used in filters will be set by the lang/locale of the
environment the server is running under. Are you using a Unix server - if so
check the arsystem script for the LANG setting as it sounds like it may be set
to C. To get a UK date format this will need to be changed
There are also tools out there that will allow you to emulate a mac address if
you have changed servers/network card. These tools work and are an option if
this just happens to be part of the problem.
Tom
Thomas J. Mutaffis (RSP)
- Original Message -
From: Frank Caruso
Another thought would be to check in your */etc directory to see if you
have any *.lck files - If I remember correcty ... they are hidden files
so you will have to search for them - I have seen this cause problems with
licensing as well (if it's there - stop your server - remove the file -
We toyed with the idea for a short time until we realized there would have
to be a lot of customziations. OOTB you can already tie Op Cats to
Service Types. This was one of the things we would have to customize to
add the new service types.
From:
Foy, Nathan nathan@servicemaster.com
You may need to try some dynamic SQL. In Books Online (assuming SQL
Server), look up EXECUTE, paying special attention to the section
on Using EXECUTE with a Character String. This will allow you to
dynamically add the date value you require to a SQL statement and
execute
it. Something like
Hi
Can anyone give me some ideas please?
I want to push the Status Reason value to a new table once the Status =
Pending and the 'TR.Status Reason' != 'DB.Status Reason' I want to push the
previous database value and not the new transaction value. Is there a way I can
catch both values and
Whenever I've received this error, it's generally due to a change of password
on the service account used for the Email Engine. The easiest way to verify
everything is working is to simply log into the server using the Outlook
domain/username service account and then start up Outlook. If you
Hi Kiran,
What web service are you consuming? The error suggests that you are
attempting to modify an entry that doesn't exist.
Cheers,
Trevor.
On 7 Sep, 19:31, kiran kiranjl1...@gmail.com wrote:
Hi Listers,
I am getting the below error while consuming the web service.
Sep 7, 2009 1:27:43
Reminder you all have one week left to vote,
Please send your votes to daniel.bl...@danielbloom.ca
Show your appreciation for their contributions.
Thanks . Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Hello all -
I am about to upgrade our system AR System from 7.0 to 7.5, and I was
wondering what challenges, gotchas, tips, things to look out for, what have
other developers experienced. Is this going to be painful uuugh
We will be keeping our existing data, and workflows.
Hi List
It's been a while since I posted on this list, I hope everyone that I
know on here is doing well.
For those of you who don't know Fusion we are a leading BSM solutions
provider and the UKs largest BMC partner.
On behalf of our global customer we're looking to identify a Remedy
We are planning to do the same also, platform only. I'll be interested in
the feedback also!
Thanks,
Susan
Currently ARS 7.0.1P2
Oracle 10g
Unix Solaris
On Tue, Sep 8, 2009 at 9:47 AM, Kathy Morris kathymorris...@aol.com wrote:
** Hello all -
I am about to upgrade our system AR System from
Hello,
For anyone that is interested in attending the next ORUG meeting in
Portland (Oregon), let me know and I will send you the address and other
contact info.
Oregon Remedy User Group Meeting September 22, 2009
AGENDA
8:00am - 8:30am: Check-in Continental Breakfast.
8:30am – 10:00 am:
Could you give us more information about the implementation:
ARS Version
OS
DB Version
etc.
There are ways to check the hostid of the server and compare that to what is
in the license file/Admin tool etc. Getting some of this information varies
depending on the type of server you have
Enslin,
You'll have to do a set fields to a temp field where 'Entry ID' = $Entry ID
$ to get the old status reason, before you do your push. In ITSM 7.0.3,
there are 31 temporary char fields already defined, named z1D Char1 through
z1D Char31 that you can use. They aren't in any view, but they
Just seeing if you were paying attention. :-)
Thad Esser
Remedy Developer
Now... Just where did I put that cheese...?
|
| From: |
|
Thad,
Why did you hafta bring it up...you know we can't come to an agreement on
that one :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Tuesday, September 08, 2009 11:21 AM
To: arslist@ARSLIST.ORG
Make darn sure that you have planned for recovery (back up db before each step,
and make copies of all file directories before beginning), and have tested
recovery procedures (restore db from backup, and deleting or renaming file
folders for applications left behind by any failed install) for
Hi Jason and those interested in testing this for me,
Quick update. I did take the XML def file of the active link that opens the
dialog box.. It looks normal. The windowMode is dialog.
I also created a temp character field like I said I would in my original post,
and things get even more
Hello, Can anyone tell me if there is an equivalent field in Remedy 7
Incident Management/HPD:HelpDesk form to the Remedy 6 Hours to Resolve
field (which took into account Business Hours, etc)? Maybe I'm just
overlooking it? (hopefully?)
Thanks,
Julie Kanakanui
Hi Rick,
Did you ever get this resolved? I want to do something similar and haven't
done this in the past. I want to be able to schedule it via an escalation.
I have an automatically generated .csv file go to a specific location
nightly. Is your .bat file actually a script that defines the
I'm trying to upgrade from 6.3 to 7.5, getting unsuccessful results on every
time I do it.
The fact is that this kind of migration is supported by the installer
(confirmed in the install guide).
Do you know any known issues or any tips about it?
Regards,
Miguel
2009/9/8 strauss
**
Folks, I have a problem with the AR
System forms and workflow.
I have noticed errors in the arerror.log file that says there is
duplicate forms and workflow. This was a new in install as of 3 months
ago. I do not remembers these errors after the install, but it was 3
months ago. The log
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