Re : Re : AR System Email Messages Form

2009-10-23 Thread Frex Popo
Can't agree more LJ. You are right :) De : LJ Longwing lj.longw...@gmail.com À : arslist@ARSLIST.ORG Envoyé le : Jeu 22 Octobre 2009, 19 h 08 min 17 s Objet : Re: Re : AR System Email Messages Form ** There shouldn't be an extended lock on the table, yes it

Re: Profile question....

2009-10-23 Thread Copits . Richard
It seems that whoever does the assignment of an incident/ticket gets their name recorded in the part of the user profile that shows who modified the profile. That seems sort of deceptive - I wouldn't consider that a modification of the profile. To me, changing something in one of the settings that

OT: Friday Funny..... (an old one but still funny)

2009-10-23 Thread Carey Matthew Black
All, I am sure this is an internet joke that has likely been around the block before. However, it showed up in one of my email accounts today so I thought I would share it again. I also looked to see if it has been posted to ARSlist before and it was posted by Claire Sanford on Aug 31, 2007. So

Print ticket in the web

2009-10-23 Thread Patrick St-Pierre
Hi List is theyre any way to be able to print a ticket when the user are in the mid tier. The print button in itsm 7 link to a report ... thanks Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre

Re: Print ticket in the web

2009-10-23 Thread bruce sisk
** create a native remedy report and modify the active links behind the Print Case button to run the native report format if client is web. You will also need to modify the existing actlinks so the crystal based report only fires when the client is not web.bruce siskbfs enterprises-Original

Réf : Re: Print ticket in the web

2009-10-23 Thread Patrick St-Pierre
thanks, it is possible to get nice report like report in crystal, with the remedy report ? i don't think so ... Ifwe need to use crystal, can i only install crystal in my server, or i really need a crystal server enterprise ? thanks bruce sisk siskbr...@peoplepc.com Envoyé par :

Re: Réf : Re: Print ticket in the web

2009-10-23 Thread Kelly Gatewood
You really do need Crystal Enterprise. Also, the Crystal Enterprise integration requires the use of a Windows server for the AR Report Viewer. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System

MT 7.5 Crystal reports

2009-10-23 Thread Frank Caruso
Windows Server 2003 IIS with Tomcat Upgraded one of our test web servers from MT 7.1 to 7.5. Everything is working except for the Crystal reports integration. We keep getting ARERROR 3600. I've checked all of the config settings in the MT and all are correct. Our Crystal server is on a separate

Re: MT 7.5 Crystal reports

2009-10-23 Thread Alexander V. Doronin
Hi! it looks like BMC fixed this issue in patch 001. SW00320866 An internal error (ARERR 3600) appeared when running an embedded report in a browser,and the report was not created -- Best regards! Alexander V. Doronin doro...@jet.msk.su 23.10.2009, в 18:48, Frank Caruso написал(а):

Re: OT: Friday Funny..... (an old one but still funny)

2009-10-23 Thread Joe DeSouza
That was funny.. Reminds me about the first time I had to take a 'Jug handle' left turn in New Jersey 5 years ago.. You got to turn right to make a left and I thought darn it - the road system here must be designed by Microsoft!! Too many holes and forever under some sort of construction - and

Re: OT: Friday Funny..... (an old one but still funny)

2009-10-23 Thread Andrew Fremont
Yeah, just in time for WINDOWS 7. It's Windows still. On Fri, Oct 23, 2009 at 9:38 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** That was funny.. Reminds me about the first time I had to take a 'Jug handle' left turn in New Jersey 5 years ago.. You got to turn right to make a left and I

Problem with plugins

2009-10-23 Thread Gianluca Nieri
Trying to access server informations in ARS7.1 patch7, i get the following errore ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : ISAB (8201) : RPC: Success It happens only with that application, I can, for example, change password to demo user. RPC-Ports

Re: Problem with plugins

2009-10-23 Thread Joe D'Souza
Gian, Some more details would help. Plugins are used for various things.. such as the AR System Administration Plugin, the SRM plugin if you have SRM, ARDBC query plugin, etc. Errors related to each of them could be for various reasons.. The platform that you are on may make a difference too

Re: Réf : Re: Print ticket in the web

2009-10-23 Thread Ramey, Anne
When you say you need a windows machine for AR Report Viewer, what do you mean? My Crystal Enterprise server is windows, but my ARS servers are linux... Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Friday,

Re: Problem with plugins

2009-10-23 Thread Gianluca Nieri
Sorry. Ars is under Windows. Oracle is under unix. Thanks,Gian On Sat, Oct 24, 2009 at 12:37 AM, Gianluca Nieri gianl...@gianlucanieri.com wrote: Joe, I'm using Ars7.1 patch 7 under Unix. The db is an Oracle 10g. It's a new installation, I mean a new Ars on a new Db. I'm experiencing

Re: Assigned license issue

2009-10-23 Thread Doug Blair
** Bruce, Chris, Kevin, Sean, et alI can see that it's time for my annual post on this issue. You're right - LDAP protocol to Active Directory or x500 directories for authentication is NOT case sensitive, but Oracle usually is. When a user logs in with mixed case they are authenticated via LDAP,

Re: Assigned license issue

2009-10-23 Thread strauss
...or you use a case insensitive database (we have always used SQL Server) and this isn't an issue. When troubleshooting we always remind users that Remedy clients are case sensitive (never mind LDAP or the database), and ALL of our IDs in both Remedy and LDAP are lower case. One of the most

Re: Problem with plugins

2009-10-23 Thread Duncan McFarlane
Not sure how to fix it but the first thing I would do is change the file name and see if the error changes. If it doesn't then you know that it isn't even getting to the file (problem would be in the code or data). If it does change I would change the binary to a new one from the install

AW: Problem with plugins

2009-10-23 Thread Conny Martin
imho the servername ISAB is not resolveable to an ip-adress. Try to ping isab on your server. If that doesn't work either change the server-name to an resolveable alias or add it to the hosts file. HTH Kind Regards Conny Von: Action Request System

Re: Problem with plugins

2009-10-23 Thread Gianluca Nieri
It was a problem with the binary of the dll. I unregistered and registered it manually and it now works! Thanks all, Gianluca On Sat, Oct 24, 2009 at 6:46 AM, Conny Martin conny.mar...@t-systems.comwrote: ** imho the servername ISAB is not resolveable to an ip-adress. Try to ping isab on

Resolved Re: MT 7.5 Crystal reports

2009-10-23 Thread Frank Caruso
Thank you. I will downloaded latest and greatest patch. 2009/10/23 Alexander V. Doronin doro...@jet.msk.su: Hi! it looks like BMC fixed this issue in patch 001. SW00320866 An internal error (ARERR 3600) appeared when running an embedded report in a browser,and the report was not created