Re: Separation of DB and Application server

Ramagiri, Maintain the same SQL server version and patch and restore that DB after backing up from the original - and then configure your ar.cfg file to point to the new DB.. that's about it.. You are looking at a straight forward task.. Good luck.. Cheers Joe -Original Message-

Re: Cannot load required libraries - RKM 7.2

It may help to know what your original configuration / setup was - and what is it now.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Thursday, December 17, 2009 2:44 AM To: arslist@ARSLIST.ORG

Re: Assets Management - Automatically - Co-relating People with Assets

Atif Assuming you mean a People relationship in AST:AssetPeople. It's possible to do that with AIE, however with the import tool you'll need to create some workflow. What I've done in the past is to create a filter on AST:AssetPeople where you pass a trigger string such as FullName =

AUTO: Hornsby, Tambre L is out of the office. (returning 01/04/2010)

I am out of the office until 01/04/2010. I will be out of the Office for Winter Break starting 12/17/2009 at 4:00 pm and will return 1/04/2010 AT 7:00 am. If you need immediate attention please call the VCU Help Desk at 804-828-2227. I will respond to your message when I return. Note: This

Single sign-in

We are looking into implementing single sign-in for our users (I have gotten the BMC documentation to review). I was wondering if anyone else has implemented this and would be willing to share if you had any issues implementing or since implementation and also see if you could provide any

Re: upgrading to ars 7.1

This question has been asked and documented on BMCDN. -Original Message- From: Ramesh (Rameshbabu) Peketi Nityananda pek...@broadcom.com To: arslist@ARSLIST.ORG Sent: Thu, Dec 17, 2009 1:57 am Subject: upgrading to ars 7.1 ** Hi List,     We are currently on ARS 6.00.01 patch 1420 and

Re: upgrading to ars 7.1

I think you want to run the 6.3 upgrade then the 7.1. I would also upgrade to the 7.1 MidTier (It may default to Tomcat if you don't have a jsp engine, but it will work with almost any jsp engine) As always do this first on a Non-Production setup first. Fred From: Action Request System

Multi-Tenancy

I am trying to figure out if I haven't configured our environment correctly or if I do just not understand how this should work. Environment: 7.5 - patch 3, Windows 8, Oracle 10g 2 operating companies: IT Support HR 1 customer company: Campus Users IT Support

ITSM 7 Consultant Paris 3 months (French Speaking Essential)

I am currently looking for a French speaking ITSM 7 consultant to work in West Paris for an initial three month contract. This will be starting in January ideally Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Office: +44 (0) 20 8814 4888 Mobile +44 (0) 7815

Re: Single sign-in

Hi Dawn. Would you be able to share the documentation with me? This is something a client of mine would like to do. Thanks. Steve Date: Thu, 17 Dec 2009 06:01:13 -0500 From: dawn.brumb...@perdue.com Subject: Single sign-in To: arslist@ARSLIST.ORG ** We are looking into implementing

Re: Cannot load required libraries - RKM 7.2

Since you are using Tomcat, can you check the tomcat logs? The catalina.out file? It may have something there that might tell you what is missing.. Also set the ARS logging to fine. Might give more details in the current logs. 17-Dec-09 16:04:32 * ERROR: Diagnostics: Failed to create Remedy

Re: Issue in Sending Mail in HTML format -- resolved

Hi Joanne Thanks that for the solution. I indeed worked Regards Rajesh Nair -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Tuesday, December 15, 2009 8:37 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: Issue in Sending Mail in HTML format

HI Lyle The issue was indeed related to permission. But i have a some doudt over here. If i am send a mail in a text format the value do populate here which do not get populated in the HTML..Is their any logic here.. Regards Rajesh Nair -Original Message- From: Action Request System

Re: Issue in Sending Mail in HTML format

Hmm, not sure about that. Generally, if it's a permissions issue, I would expect that you would get the same results either way. The only think I can think of would be that there's something about the HTML template or how you have the notification configured that isn't quite right. Or, if

Re: Single sign-in

Dawn, We tried to implement BMC's solution, and while I got it working, it didn't work for everyone, and there was no good way to troubleshoot it. We also tried another product from JSS that did work, but management decided not to proceed with purchasing it at this time. Shawn Pierson From:

ITSM 7.x and IE 8

Hello All, I am currently testing IE8 with ARS7.1 ITSM7.0.03 I was wondering what, if any, issues you have come across? What I've seen so far is that the Close button on the CHG or INC forms do not always work. Has anyone else experience issues?? Marcelo Martinez

Re: RPC Port for reconciliation engine - ARERR[120133]

** Hi, One additional question: Does anyone else out there have their reconciliation engine using queues 390698 or 390699? Thanks, Thad Esser Remedy Developer From: Thad K Esser tkes...@regence.com To: arslist@ARSLIST.ORG Date: 12/16/2009 01:04 PM Subject: RPC Port for reconciliation

Re: Single sign-in

Documentation is found here: 16-Oct-2006 Integrating BMC Remedy Action Request System with Single Sign-On (SSO) and Other Client-Side Login Intercept Technologies PDFhttp://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf -David J. Easter Sr. Product Manager, Solution Strategy and

Re: Single sign-in

you should use the Free one Devtechnology Group has We have it working at DLA, Marines, and other locations.. It is configurable.. Silly to pay money.. On Thu, Dec 17, 2009 at 1:17 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Dawn, We tried to implement BMC’s solution, and

Re: RPC Port for reconciliation engine - ARERR[120133]

2009/12/16 Thad K Esser tkes...@regence.com: ** While investigating some errors in my arrecond.log, I ran across the KB article below.  Having just gone through re-organizing my queues/threads, it sure would have been nice to know this ahead of time. Anyway, is my assumption correct that

Re: Single sign-in

I like the sound of Free, where do I get it? Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, December 17, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Single sign-in ** you should use the Free one

Re: ITSM 7.x and IE 8

Marcelo, I can tell you that Remedy Knowledge Management does not work correctly in IE8 with the default settings for IE8 as they are configured ootb. I have determined that if you change your settings to use compatibility mode for the midtier's url, it corrects all of the issues which I have

Re: upgrading to ars 7.1

Hi, Even though support for 6.0 got dropped when 7.1 became available, I still think that the upgrade is supported. I have never tried it though. Remember the small tool RRR|HideExpandBox, that will help you fix up the layout after the upgrade. The 3 fields Submitter, Modified By and Assigned

Re: ITSM 7.x and IE 8

Another thing I've noticed is that some drop-down menu buttons are oddly displayed; see below: [cid:image001.png@01CA7F27.E36D1770] -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Thursday,

Re: Single sign-in

Do you have a link? Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: patrick zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Date: 12/17/2009 01:37

Re: 6.3 Email Engine Locking Up

Hello everyone: I've been away from the Remedy world for a while, but I'm getting support requests concerning the Remedy Email Engine. The site in question is running 6.3 on Windows 2003. Just within the past couple of months the email engine locks up mysteriously. Can't figure out why. We

Re: Single sign-in

michael.campb...@devtechnology.com Sent from my iPhone On Dec 17, 2009, at 4:01 PM, Tony Worthington tony.worthing...@kohls.com wrote: ** Do you have a link? Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 |

Re: Single sign-in

Michael has also graciously posted the Common Access Card (CAC) integration utilizing the SSO interface on the BMC Developer Network. The integration is provided for the Remedy User client. It can be found here: http://communities.bmc.com/communities/docs/DOC-7066 -David J. Easter Sr.

Re: Issue in Sending Mail in HTML format

It has been this way forever I guess, it bothered me too about a year ago. Basically it means you cannot use HTML templates and expect row-level security. I am fairly certain this is an intentional limitation to help us remedy developers make a convincing argument against using HTML

Re: Cannot load required libraries - RKM 7.2

We had the same issue with Tomcat on Solaris. Found the BMC Support KB ID's 20009238 and 20005406 helpful. For us it was how the LD_LIBRARY_PATH was being set in the catalina.sh On Fri, Dec 18, 2009 at 3:13 AM, Joe D'Souza jdso...@shyle.net wrote: ** Since you are using Tomcat, can you check

Re: RPC Port for reconciliation engine - ARERR[120133]

** Okay, thanks for the help. Thad Esser Remedy Developer From: Jarl Grøneng jarl.gron...@gmail.com To: arslist@ARSLIST.ORG Date: 12/17/2009 11:47 AM Subject: Re: RPC Port for reconciliation engine - ARERR[120133] Sent by: Action Request System discussion list(ARSList)

Archiving diary fields

Hi all: I've got some forms with the archiving function enabled, and one of them have unmarked the 'No Attachments' and 'No Diary Fields' check-boxes. The fact is that when I modify something in the Archive Tab of any of the Forms that have the check-boxes marked, and I open the form that must