Info on mail in ITSM 7..3

Hi, in which form are stored mail template? I try to find them but I can't. Can you help me? Thanks, Gian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist:

Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

Does anyone know any settings to overthrow users who are more than an hour without using the ARS? Hellyson helly...@gmail.com helly...@hotmail.com (msn) Quando se sabe ouvir não precisam muitas palavras Edgard Scandurra

Re: Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

If you are using AR 7.1 ver. Follow the below options:- Login to AR User AR System Administration: Console System Server Information Timeouts In the Timeouts tab Floating License Timeout (Hours) change the Write field to 1 Click on Apply OK. User will be automatically thrown

Re: Info on mail in ITSM 7..3

If you are using AR System 7.1, AR System Email Templates is the Form name which you are looking for. Thx, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Integrating Task Management with Custom Application built on AR Server

Team, Can some one tell me how to integrate Task Management with custom applictions which is built on Ar Server platform.Is there any document which gives the steps to configure custom applications with task management. Also if someone has done this project please let me know the steps which you

Re: Escalations on vendor forms

Hi, Are you returning the no of records for getListEntryWithFields() api in your ARDBC plugin? The no of records is represented by the last argument which is of type OutputInteger class and you have to set an integer value of no of records in it before you return the entry list using a setValue

Re: Add-Attachment fail on Filter

Hi, If you are using RunProcess action in filter instead of set fields actions then you will have to use the filter phase override naming convention i.e. filter name must ends with '!. This causes the action to run in first phase and allow the changes to be committed to database. Thanks,

Re: Info on mail in ITSM 7..3

Try checking out SYS:Notification Messages if you are referring to how the standard ITSM emails that are sent out are formatted. There is either a whitepaper from BMC or a previous email from here in the archives explaining how to modify those records if you need to add fields that aren't

Re: Remedy related Salary Survey data

I know Glassdoor.com has salary information, but very little on Remedy. It's mostly slanted toward companies directly rather than job categories. Chowdhury, Tauf tauf.chowdh...@frx.com 11/19/2009 2:35 PM All, Can anyone give me insight on what some good resources are to get salary survey

Incident Console display...

I'm hearing that in our 7.5 Incident system users are running into a limit of being able to see only 50 incident numbers in their panel when they display - for example - the all priorities. Is this a builtin limit or is it configurable, and if so any suggestions on which manual I'll need to look

Re: Incident Console display...

Richard It is the Chunking Value, they should be able to right click and get the next chunk of 50. You may change this using the Developer Studio look for Size of Chunk value on the table field. Matt From: Action Request System discussion list(ARSList)

Re: Incident Console display...

And there is not a Next arrow to move to the next block. You have to right-click in the table itself and select Next. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Tuesday, December 22, 2009 9:30 AM To:

Re: Copy to New in Midtier in the Future?

David, I would like to see the Copy to New functionality in Mid-Tier not copy the Submitter and Create-Date fields. We have to add work flow to make sure that the current Create-Date and correct Submitter are entered. One other question. The desktop client includes nice documentation

Re: Incident Console display...

Thanks Tommy and Matt - that's exactly what I needed to know and how to move through the blocks. J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Tuesday, December 22, 2009 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Incident

Re: Remedy related Salary Survey data

Check out payscale.com... http://www.payscale.com/research/US/Job=Remedy_Developer/Salary this also let me to the following simplyhired.com link: http://www.simplyhired.com/a/salary/search/q-Sr.+Remedy+Developer/l-New+York Marc On Tue, Dec 22, 2009 at 10:30 AM, Scott Ames sa...@novell.com

Re: Copy to New in Midtier in the Future?

Is that also going to be part of the MidTier client when the desktop client goes away? Since the new web client release is 2 to 3 years into the future, I am unable to answer specific questions about it. It would be my expectations that whatever technology or architecture is used for the

Re: Copy to New in Midtier in the Future?

Let's consider it a request at this time then. Thanks, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, December 22, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Copy to New in

Removing a particular word in string

Hi List Does anyone know the Function for removing a particular word from a string? Can I use ltrim or substr to achieve my goal? Set: DomainA/jkelley computerx/administrator DomainA/jdoe computerx/administrator I need to remove anything that says DomainA to appear as: jkelley

Re: Removing a particular word in string

Just use the REPLACE function. It's exactly what you're looking for. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Tuesday, December 22, 2009 10:26 AM To: arslist@ARSLIST.ORG Subject: Removing a

Re: Remedy related Salary Survey data

Be careful of the payscale data. It appears to be limited to one person in Chicago and the rest in DC. It doesn't really list the numbers that are used to generate the charts. Must be at least 6 to be able to generate the min and max numbers for the 3 ranges of years of experience. If you

Re: Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

Not exactly thrown out but the floating license will be available after an hour for someone else to use if needed. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Tuesday, December 22, 2009

Re: Archiving diary fields

Hi All! I've been searching for any clue in ARS documentation but I still don't know why that is happening. I have thought that it could be a bug, but I' couldn't find anything in BMC KB. ¿Any ideas? Thanks in advance, Miguel 2009/12/18 Miguel Suarez Gomez msuarezgo...@gmail.com Hi

Re: Removing a particular word in string

This is the function I ended up with, that worked. function|replace($UserName$,DomainA/, ) Thanks Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT norm.kai...@eglin.af.mil Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/22/2009 11:28 AM Please respond to

Creating Service Requests from Incidents

Posted this in the BMCDN Community as well: I have my Incident Management rules set to create request on submit. We also have some workflow in place to autofill customer information when we search by Corporate ID or Login ID. It seems that if we perform our search and generate the Incident

Retrieve Selection Field Values using API

Hi all, Remedy 7.1 p5 I'm trying to write a type of specialized import program, and I've come across what may be a bug in the .NET API in setting the value of Selection Fields using the ID (numerical value) - it seems to be setting the fields to $NULL$ instead of the value I've supplied.

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Re: Removing a particular word in string

You probably are trying to use that within the AIE engine.. then yes that is the function.. if you were using it through Active Links or Filters or Escalations, then plain REPLACE would work.. Joe -Original Message- From: Action Request System discussion list(ARSList)

Epoch time rollover issue for dates past 2037

Hello Listers, ARS 7.1 Patch 004 MS SQL 2005 We have a need to record an end date greater than 2037 and the Date/Time fields are restricted by the 32 bit integer of Epoch Time. I prefer to avoid Date only fields because of the widget and the BC check box. Do Date only fields cause any workflow

Re: Epoch time rollover issue for dates past 2037

Couldn't you use something like error message if 'End Date' = $DATE$ or if 'End Date' = $TIMESTAMP$. This could be done with either an active link or a filter depending on when you want to catch the error. Good Luck Mark From: Action Request System discussion

Has anyone customized the Service Catalog module in Atrium 7.5/7.6?

Hi listers My Client want to know if there is a way to limit the display of attributes when accessing the Service Catalog module? I know I can limit what is displayed by hiding selected fields on Base Element, but I'd like to avoid that. There is an active link called

Re: Retrieve Selection Field Values using API

I got it figured out. Just had to dig a little deeper. Lyle From: Lyle Taylor Sent: Tuesday, December 22, 2009 12:48 PM To: 'arslist@ARSLIST.ORG' Subject: Retrieve Selection Field Values using API Hi all, Remedy 7.1 p5 I'm trying to write a type of specialized import program, and I've come