Thank you very much Joe.
Indeed it works OK.
Daniel
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Monday, April 12, 2010 9:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strage issue
**
Try
We have almost completed the transition from the Remedy ITSM suite to
Service-Now.com.
Both products have strengths and weaknesses (all though my Remedy experiences
ended with 6.3 so take that with a grain of salt).
I am happy with the Service-Now product and all though I am often frustrated,
Thanks, Tauf and LJ.
The problem seems to have something to do with the AR folder, but here's what
I'm finding:
I log in as PC Administrator, delete the C:\Documents and Settings\All
Users\Application Data\AR System folder, and re-install Remedy User tool.
This creates a new AR System\home
Dear List
I am facing an issue while sending a mail to remedy email engine
I am getting an error which i can see in the log .. mentioned in the trail mail
I am using the database name within !! quote say !Submitter! : XYZ
I have mentioned all the required fields in the mail which i send it to
Hi,
If you are using RRR|Chive to copy data to a form where records already
exists, you can use 'entryidmode' to make sure they do not overwrite.
entryidmode=NEW will create new ids for the records.
entryidmode=+1 will add 1 to the old entry-id before it is merged
After installing, try the following:
1. Open Remedy user tool.
2. type in your account name
3. click Accounts button.
4. Click Users
5. Click Add
6. In the path, take out All Users and replace it with your windows
ID.
7. Make sure you can browse to that folder
AR is not a folder. It is a file with no extension. Delete the AR folder you
created and let the user tool re-create the AR file. It should look something
like (Open it with Notepad):
server01 AR;NT;41001;;
server02 AR
#server03 AR
(in the above example Server 1 uses a
Hi,
Turn on the filter log on the server, and send email again.
Cheers
Konrad
TopPositions
Really only one secure Plugin SSO for BM Remedy AR System.
Http://www.remedy-sso.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Hi Rajesh,
It looks like there is a problem with the email template that you are using. I
found that if you remover the server name from the template, it works fine. If
you want send me the template directly,
mbritt...@navisite.commailto:mbritt...@navisite.com, I can take a look at it
and see
SRM has a section in the configuration for the web path also.
Administration Console SRM config Application Settings
You have to change it there too.
On Apr 12, 1:52 pm, jham36 jha...@gmail.com wrote:
I think it really is as simple as that. In my experience, the Mid-
Tier has been the
I am posting the following for DRS, Inc. Please do not respond to myself or
the ARSList.
DRS, Inc is looking to fill a Remedy opening to support Operation Iraq
Freedom on Camp Victory in Baghdad Iraq:
Enterprise Remedy Engineer:
* Designs, plans, implements, and evaluates the
Don't forget about RKM (knowledge management) if you have it.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of remedy lee
Sent:
Hello,
I have been tasked with building DR for Discovery 1.6 Foundation. I have
not seen BMC Remedy documentation to get tips on how to build a disaster
recovery process for Discovery. Is there a way to replicate the current
Discovery system to a DR box.
Some of my concerns:
1.
No specific plugins involved. I am just trying to get this working with the
SAMPLE.FILTERAPI filter plug-in that ships with 7.5.
Axton
On Mon, Apr 12, 2010 at 6:51 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Axton,
Won't you have problems with missing fields?
I know I once used an older
First of all, Thanks Frederick! I assumed that AR would be a folder that
would have a configuration document inside it, and consequently went off on a
tangent.
Next, Thanks Tauf! That fixed it. It looks like my user login has read but not
write permissions to the AR file in the other path.
An update. I receive an ARERR 91, which means a protocol error.
Axton
On Tue, Apr 13, 2010 at 10:55 AM, Axton axton.gr...@gmail.com wrote:
No specific plugins involved. I am just trying to get this working with
the SAMPLE.FILTERAPI filter plug-in that ships with 7.5.
Axton
On Mon, Apr
Dear List,
The issue got resolved just now.. did some modication it the template and
restarted the email services and it worked..
Thanks for all the help list
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
You are welcome.
If you need to recreate this for whatever reasons, make sure you create it
as a multi reg key, and that you use regedt32 as a registry editor. Using
regedit, will fail. Multi Reg keys cannot be created using regedit (at least
for older versions of windows - I'm not sure about the
I meant Multi-String key NOT Mutli Reg..
Joe
-Original Message-
From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Tuesday, April 13, 2010 1:30 PM
To: ARS Discussion List
Subject: RE: Strage issue
You are welcome.
If you need to recreate this for whatever reasons, make
Hi All,
If you have a DR box that is mirrored after Production. Someone was
telling me that there are DR tools that will allow you to have the same
Hostname
and IP address for Prod and the DR server, and allow synchronization
between the two servers.
During fail over it switches to
If I remember correctly using the Java API to connect to older servers requires
that the Java API connect back to a C API set of binaries
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, April 13, 2010 11:55 AM
To:
A server group behind a load balancer can help you accomplish this. If you
want, direct all traffic to the primary server unless it's down, then the LB
can direct traffic to the backup server. They can both be up at the same time,
and the IP address doesn't need to be the same, and you don't
Folks, I seem to remember some discussion a on time
ago about ways to speed up the Remedy Developer Plus response time.
I am running it against an ARSystem 6.3 server (Solaris/Oracle) on a Windows
XP laptop.
Does this ring a bell with anyone?
--
Warren R. Baltimore II
Did it have anything to do with throwing more RAM at the box? Or maybe
indexing some of the metatables (like activelink and filter)?
Rick
On Tue, Apr 13, 2010 at 12:39 PM, Warren Baltimore
warrenbaltim...@gmail.com wrote:
**
Folks, I seem to remember some discussion a
There is a Clear Table in the drop down list when you right click on a table
field. This is MUCH quicker than refreshing the table when I want to simply
clear the table field.
Is there a way to do this via workflow? I just see Refresh Table on the
Change Field action on an Active Link
The BMC Documentation says For optimal performance, use indexed fields in the
join criteria.
If I use a qualification for the Join Criteria of ( 'Survey Number' = $Survey
Number$) AND ( 'Network ID' = $Network ID$) AND ( 'TEIS Request ID' = $Request
ID$), for optimal performance should each of
Set the actual table field to $NULL$
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 13, 2010 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Clear Table Action?
**
There is a Clear Table in the drop down list when
Hi Lisa, try using run process PERFORM-ACTION-TABLE-CLEAR field id, should do
it.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 13, 2010 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Clear Table Action?
**
There is a
Thanks everyone, I'll try both!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff
Sent: Tuesday, April 13, 2010 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Clear Table Action?
**
Hi Lisa, try
For some reason, nothing happens when I set it to $NULL$.
The PERFORM-ACTION-TABLE-CLEAR field id did the trick.
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, April 13, 2010
I can't remember. Maybe it was a java related setting in the registry?
On Tue, Apr 13, 2010 at 3:43 PM, Rick Cook remedyr...@gmail.com wrote:
**
Did it have anything to do with throwing more RAM at the box? Or maybe
indexing some of the metatables (like activelink and filter)?
Rick
On
BMC told me there is a way to do mirroring with the same IP address, and
the same Host name. They said it is best that I do not change the Host name
and IP so then config files do not need to be modified.
In a message dated 4/13/2010 3:30:35 P.M. Eastern Daylight Time,
As I recall, it seemed to do ok as long as there weren't too many (read:
ITSM 7) data elements. That points to a memory/resource issue, possibly
involving Java resources. Since it's a 32 bit app., I don't think any
tweaks will allow it to run against the load ITSM 7.x would throw at it,
though.
Well, I guess it depends on what you’re trying to accomplish. I’m not sure if
I see a benefit in doing that over having a server group, though…
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Tuesday, April 13, 2010 2:22
Yeah, accept I'm running it against ITSM 5.5 running on a 6.3 server. I
remember it being a LOT quicker at UW, but I wasn't running it against an
ITSM installation there either
I reallly want to upgrade!
On Tue, Apr 13, 2010 at 4:25 PM, Rick Cook remedyr...@gmail.com wrote:
**
As I
To partially answer your initial question, though, they were probably talking
about some kind of clustering solution. For example, Windows has one or more
clustering solutions available that can be used for high-availability
solutions, and one of them may include this functionality. That
It depends on your data. If you don't have too much data, then you can just
index one field (note that the request ID - field 1 - is always indexed by
default). If you have a lot of data, then it can be beneficial to index more
fields. Basically, the way it works is that if you have one
Are you referring to the minimum startup and max memory that java heap would
be using?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore
Sent: Tuesday, April 13, 2010 4:21 PM
To:
Lisa,
The fields that represent values ($ fields) in the join criteria are the
ones that need to be indexed, providing they qualify. You cannot really
index a character field that is 255 characters in length or above..
Character fields that are indexed need to be of length 254 and below.
The
39 matches
Mail list logo
