UNIX to Windows Remedy Migration

Hi ARSListers! We're currently planning to migrate existing Remedy environment in Sun Solaris to Windows Server. Below is the current system information: ARS 7.0.1 p10 running on Sun Solaris 10 Oracle 10g running on the same server Mid-tier 7.0.1 patch 6 running on MS Windows Server 2003 Memory

Re: UNIX to Windows Remedy Migration

Hello All, In my opinion is much easier to admin a MS SQL than Oracle. You do not need any special skills. I have done it for 6 years. For better integration with other applications developed on Oracle we decided to migrate ARS server to ORCL. My advice is to my a machine with at least 2

Re: ar.cfg decrypt password

You cant. The encryption is BMCs own and a different seed is used depending on where the password is stored. You will have to make your own. Regards Danny J System Solutions - SSO Support Hi, It is possible to decrypt password ar.cfg? I want to create my custom plugin, where parameters

Re: UNIX to Windows Remedy Migration

Hello, With ARS it is not a problem. You will need to install on Windows ARS and all application, and import all workflow. Worst problem is with data. Because it is not easy convert database from ORACLE to MS SQL. I think you can only to copy data through the AR Importer from last ARS to new

Re: UNIX to Windows Remedy Migration

Sorry Konrad, as long as the migration process uses only the BMC-Remedy user tools there is no problem. Mai steps: - export definitions using Admin tool; DO NOT modify user group form; - export data in ARX format - import ARX data using ARimport For example if the target ARS server is of

Re: UNIX to Windows Remedy Migration

Daniel, This method you can use only if you have small installation of AR System. But if you have for example ITSM installed on your Remedy, It can be very hard to do, because ARImporter work very slow, and you have many forms to copy. But you can migrate only configuration, and requests,

Re: UNIX to Windows Remedy Migration

If you have any direct sql calls you might nees to rebuild them. There are some differences there like distinvt and unique for an example. Respectfully; William Abdo -Original Message- From: Ex Soundgarden thewallstre...@yahoo.com Sent: Tuesday, May 04, 2010 2:36 AM To:

Re: UNIX to Windows Remedy Migration

Konrad, I've never tested it out fully, but Misi has a program for these types of migrations, RRR|Chive (see http://www.rrr.se/en/). I believe there are others here on the list who *have* used it who might be able to provide some insight as to whether or not it will work in the situation

Re: UNIX to Windows Remedy Migration

I've done this migration about 5 or 6 years ago. In my opinion that was the best decision my company made at that time. And yes I'm bias to SQL server database. The easiest option is to use AR Import to migrate your data to the new platform. Hopefully you have a programmer who can write you

RV: SLA creation

Hello, Everybody! Currently we´re working in the creation of SLA´s for some processes, but recently we found some issues in the moment of structuring them. Some of the activities go from one area to another and then they come back to the same area and then they close that ticket. Let´s say is

Re: UNIX to Windows Remedy Migration

If you are going to use an AR method or tool to do data imports, be sure to drop the indexes on forms that have more than about 100k records. That will speed the import process significantly. Once the data is imported, add the indexes back in. Rick -Original Message- From:

Re: UNIX to Windows Remedy Migration

Would it if there are MERGE filters that do a search on the same form? Just a question as I have not validated if it would or not.. Joe From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, May 4, 2010 10:09:26 AM Subject: Re: UNIX to Windows

Re: Data Management tool error Invalid Product Catalog

John, I didn't see that you specified which staging records had that error? It sounds like you've got records which are dependent upon the product catalog (i.e. Assignment) where you have it specified in the dependent record but not in your product catalog load or in your live Product

Re: UNIX to Windows Remedy Migration

Hi, I have done many upgrades using new hardware. I have usually chosen to do a fresh install, and then import the def-file with the application. I usually skip all system forms and manually modify the new install with any changes that has been made in the old system. After this, I use

Re: UNIX to Windows Remedy Migration

Hi, RRR|Chive can drop indexes and recreated after the migration. Have you really seen a big speed difference by doing this? I measured the time for a 100k form with a lot of indexes, and could not see any difference in the speed. I do not remenber which database it was though... Best

Re: UNIX to Windows Remedy Migration

Hi, If you have merge-filters that make use of indexes, it might have a positive impact to have them in place I guess. From my experience it is unusual to whant merge-filters running in this kind of operation. RRR|Chive has an option to turn on merge-filters using a special switch to the

Re: UNIX to Windows Remedy Migration

100k is kind of where you can start to notice the difference, and then it depends on the size of each record and the number of Indexes as to how much of a difference. 100K of a small form, probably no difference. 100k of a large form with 8+ indexes, probably so. Rick -Original

Re: MAPI client other then Outlook for a win 2003 server

Observations on AREMail integration: I have used MAPI for AREmail integration from the beginning (1998/ARS 3.2 for us - used the Exchange 5.5 Mail client before Outlook), but have recently seen many more problems with stability of the AREmail engine when used with Outlook 2007. Our 7.1 Email

Re: Load Balancer Recommendations 7.5 AR Server Environment

Hi List, We are looking into purchasing a load Balancer for the Mid-Tier and a second load Balancer for the ARServers. We will be using ITSM 7.6 / 7.5 ARServer in a all Windows 2003 environment. We are using IIS / Apache Servlet Engine. We have a high number of users connecting via the

Re: Still See Fields After I Deleted Them

Joe Souza gave me some instructions on how to get rid of the fields that are in the Fields Not In View and I cannot find the instructions. Even though I deleted these fields, they are still in Fields Not in View and are coming up when creating Active Links, it's really irritating! Does anyone

Re: MAPI client other then Outlook for a win 2003 server

We use IMAP4 to Exchange with SSL. The key to getting it to work is that you have to store the SSL certificate in a cert7.db file (for ARS 7.0 and 7.1, at least - I think they were updating it to a cert8.db file for 7.5, but am not certain). Now for the fun part - the cert7.db file format is

Re: Load Balancer Recommendations 7.5 AR Server Environment

We are using the F5, and it seems to work fine. I have also used ServerIron in the past with success. Realistically, I don't know how much it matters. The more important factors are probably cost and expertise to manage it. I know, for example, that, from what I've seen, the F5 is a complex

Re: Still See Fields After I Deleted Them

Lisa, If the fields are in the Fields Not In View list, then they have not been deleted. They have simply been moved out of the view. To delete a field, select the field and choose the Delete option (under the Edit menu). If a field is not in the view, you can either 1) Go to a view that

WARNING - POSSIBLE FRAUD

Folks, I hate to have to write this, but I think that someone has been trolling the ARSlist in the wild and using information for possible fraud. I started getting phone calls early this morning from people looking for me. They had all received spam that evidently has my name and phone number

Re: Still See Fields After I Deleted Them

Hi Doug! Thanks for responding! I must be doing something wrong then. I don't use the edit then delete but simply click on my delete button on my keyboard. I get the dialog box that asks me if I really want to delete and I select yes. But sometimes it doesn't delete it from my form, but

Re: WARNING - POSSIBLE FRAUD

I am attaching the text version of the email. If you look down towards the bottom, you will see excerpts from a recent conversation on the list. It most assuredly came from here. Warren Content-Type: text/plain; charset=utf-8; format=flowed; delsp=yes Content-Transfer-Encoding:

Re: WARNING - POSSIBLE FRAUD

** sooo...what do i need to do to get the $1500?? I am already working with a really nice Nigerian Prince to get his money back too!! Bruce Sisk BFS Enterprises -Original Message- From: Warren Baltimore Sent: May 4, 2010 2:30 PM To: arslist@ARSLIST.ORG

Re: WARNING - POSSIBLE FRAUD

Yeah, I'm waiting for my lawyer in Nigeria to send me my $23,456,234.00. He says I just need to send him a check for his fees! On Tue, May 4, 2010 at 2:55 PM, Bruce Sisk siskbr...@peoplepc.com wrote: ** sooo...what do i need to do to get the $1500?? I am already working with a really nice

Re: WARNING - POSSIBLE FRAUD

Thanks, Waren. I have been getting the same telephone calls. Dan Wangler ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the

Re: WARNING - POSSIBLE FRAUD

It's not Friday yet, but y'all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805

Re: WARNING - POSSIBLE FRAUD

Dan, if I may make a suggestion, please file a complaint with this site: http://www.ic3.gov/default.aspx. It's a government site run by the FBI and the National White Collar Crime Center. Warren On Tue, May 4, 2010 at 2:56 PM, Dan Wangler da...@swbell.net wrote: ** Thanks, Waren. I have

Re: WARNING - POSSIBLE FRAUD

What is the dead parrot sketch?? Is that a picture or ?? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, May 04, 2010 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** It's not Friday yet, but

Re: WARNING - POSSIBLE FRAUD

I believe it's the Dead Parrot Skit from SNL On Tue, 4 May 2010 15:19:01 -0400, Richard Copits richard@bwc.state.oh.us wrote: What is the dead parrot sketch?? Is that a picture or ?? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell

Re: WARNING - POSSIBLE FRAUD

The Dead Parrot Sketch was originally done by Monty Python. It's a funny skit, for those of us that like British humor. Well, someone convinced the Nigerian scammers that he would pay them money if they would act out this skit. They did, filming it all, and sent him back a DVD. He posted it on

Re: WARNING - POSSIBLE FRAUD

Dead Parrot Skit is a classic Monty Python bit! http://www.youtube.com/watch?v=4vuW6tQ0218 On Tue, May 4, 2010 at 3:21 PM, pritch pri...@ptd.net wrote: I believe it's the Dead Parrot Skit from SNL On Tue, 4 May 2010 15:19:01 -0400, Richard Copits richard@bwc.state.oh.us wrote: What is

Re: WARNING - POSSIBLE FRAUD

Classic Monty Python. Google it. Rick -Original Message- From: Richard Copits richard@bwc.state.oh.us Date: Tue, 4 May 2010 15:19:01 To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD What is the dead parrot sketch?? Is that a picture or ?? From:

Re: WARNING - POSSIBLE FRAUD

He's singing with the choir invisible! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, May 04, 2010 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD ** Classic Monty Python. Google it. Rick

Q:License Policy Change?

I'm wondering if anyone can enlighten me on when a policy change was implemented in regards to owned licenses. We own 400 licenses and about half of them are CSS 5x licenses purchased over several years. We're being forced to move to a new system for Case Management but will continue to use

OT: Re: WARNING - POSSIBLE FRAUD

Here's the link to the spammer version of the skit. After this, I'm posting no morethis is WAY OFF TOPIC I don't want to incur the wrath of Dan! http://www.youtube.com/watch?v=-IQqd17p9_0 On Tue, May 4, 2010 at 3:39 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** “He’s

A long strange day it has been

I was awoken at 6:30 this morning by a wrong number. Well, I continued to get these calls, only from lots of different phones (5 so far). Anyhoo... The last one the guy didn't hang up, he tells me that he got an email today with my phone number and name on it from some payday loan company. He

Re: WARNING - POSSIBLE FRAUD

http://nigel.fielding.ch/videos/just-for-a-lafff/nigerian-dead-parrot-sketch/?channel_id=6skip=0 Enjoy Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Tuesday, May 04, 2010 3:24 PM To:

Re: WARNING - POSSIBLE FRAUD

He's pining for the fjords. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me

OT: not Friday Humor

May the Fourth be with you. --- John J. R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: OT: not Friday Humor

Happy Quattro di Mayo... From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, May 04, 2010 2:19 PM To: arslist@ARSLIST.ORG Subject: OT: not Friday Humor ** May the Fourth be with you. --- John J. R _attend WWRUG10

Email text being stripped

Hi, We used incoming emails to submit new incidents in a pre 7x environment for years. In our new 7.5 system we are seeing the following glitch. Steps to reproduce: Send an email to the AR System. Press Enter when composing the text that will go into the Notes field. Example:

Re: OT: SSO Implementation

Thanks all for input. I finally have midtier part working. Still researching on how to implement AREA plugin in java. Regards, Chintan. --- On Mon, 5/3/10, Axton axton.gr...@gmail.com wrote: From: Axton axton.gr...@gmail.com Subject: Re: OT: SSO Implementation To: arslist@ARSLIST.ORG Date:

Re: WARNING - POSSIBLE FRAUD

Please. Monty Python. Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: May 4, 2010 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING - POSSIBLE FRAUD I believe it's the Dead Parrot Skit from SNL On

Re: UNIX to Windows Remedy Migration

    Thanks to all who replied to this thread. I listed all the information you provided, and hopefully we can come up with a decision and a drafted strategy. Any more vital information you can give will be taken with greatest consideration.     Regards, :gabud                 Ex Soundgarden  

OT: ADV:WWRUG10 - First price level gone in a few weeks

Seems appropriate in some way... http://spectrum.ieee.org/aerospace/space-flight/us-air-force-launches-secret-flying-twinkie On Tue, May 4, 2010 at 12:17 PM, Daniel Bloom danielbl...@rogers.comwrote: ** Just a quick reminder that May 31st is the deadline for the current pricing. Last year

Re: Load Balancer Recommendations 7.5 AR Server Environment

When using appliances like F5's LTM, there is no need to purchase multiple load balancers unless you are looking for physical segregation for security reasons or fault tolerance for the load balancers. Axton Grams These statements represent my opinions and nothing more. On Tue, May 4, 2010 at