If you try to connect to the DB from the SQL client on the DB server, it is
obviously going to connect if the DB is up and running. What's the point in
testing that?
Try connecting from the SQL client on the ARS Server.. Your connectivity
between the ARS Server to the DB server is in question
Hi there,
Version 7.1
How I can update records on Site+ field on General tab of people. How can I
update more than 10,000 records of people? Is there bulk updates option. Which
document would be useful for me to resolve the issue?
Thanks Regards
Amanullah
DISCLAIMER:
This e-mail message
I have run the telnet and port query from ARServer to DB servers. I am able to
access them without any errors.
Also,
Can you tell me if any otherways to perform testing from ARServer to DB servers.
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action
Hi ARSers,
Something which i have been thinking about. I want to know your views on
this.
Let us imagine we have systems, SYS-A(Remedy with its backend) and
SYS-B(another platform app(like java,.NET etc) with its backend). Now if i
want the data from both these systems to flow from each other for
Amanullah,
If the site will be different for all of these people, the best thing to
do (from my experience) is to run an AR report including the People ID
(field 1) and report out to a .csv file. This should include the 10,000
users. You can then add a column for 'Site+' on the .csv and update it
Hi everyone,
We are upgrading from ARS 6.3 on:
- Solaris 10
- Oracle 9i
- Apache Tomcat 5.5.26
to ARS 7.5 on:
- Solaris 10
- Oracle 10g
- Apache Tomcat 5.5.29
The Oracle upgrade from 9i to 10g went fine. We upgraded ARS 6.3 to ARS 7.1
fine.
With the ARS 7.5 patch 5 installer, we get an error
if Patch 3 runs, can you just jump to patch 5 after 5 ?
and does that work fine ?
just a thought..
On Tue, Jul 6, 2010 at 9:58 AM, Fatima fsha...@gmail.com wrote:
** Hi everyone,
We are upgrading from ARS 6.3 on:
- Solaris 10
- Oracle 9i
- Apache Tomcat 5.5.26
to ARS 7.5 on:
- Solaris
I actually have another 7.0 system which is an virtual image that was a
blank install and that field ID is the same as mine here as well. This is
just bascially an instance of one field that is not importing right. There
are many others like this. Another example is on the HPD:HelpDesk form,
LANG and NLS_LANG should definitely be set. NLS_LANG tells the Oracle
client how to encode/decode the data sent to and from the db. The product
documentation covers the proper settings.
On Tue, Jul 6, 2010 at 7:28 PM, Fatima fsha...@gmail.com wrote:
** Hi everyone,
We are upgrading from ARS
Your database is not Unicode, it's using an Arabic character set - AR8ISO8859P6
- this would be AL32UTF8 if it was Unicode. If you really need a Unicode
system you'll probably have to perform a clean install of ARS against a Unicode
database and migrate your data.
Mark
From: Action Request
The thing that is probably throwing an error is the NLS_CHARACTERSET. Here
are my parameters from a properly configured instance:
PARAMETERVALUE
NLS_LANGUAGE AMERICAN
NLS_TERRITORYAMERICA
NLS_CURRENCY
There are many ways to integrate things. All have their price. With web
services, the data structures you can send in a single transaction are very
limited; you have several layers of infrastructure that must be available;
failed transactions are lost; etc. With db link there are potential
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Tuesday, July 06, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 patch 5 Upgrade
** The thing that is probably throwing an error is the
Your test worked. However it would be nice to know a name behind this email
address. bmcremedyarsl...@gmail.commailto:bmcremedyarsl...@gmail.com is
quite generic.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Rabi,
I know this may not be ideal, but you may want to upgrade your arimportcmd
fileas you know, you can easily use a newer client on an older
server7.1 was the last version with the arimportcmd, or you could use
the new version in 7.5they might fix the problem you are having as it
Lisa,
The problem based on my experience is related to a registry key problem..I
don't know which one, or how to fix..but it is very specifically client
related.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of lisa bumshteyn
Sent: Wednesday, June
As for the environment variables on the remedy server, the following should
be set:
LC_ALL=en_US.UTF-8
LANG=en_US.UTF-8
NLS_LANG=AMERICAN_AMERICA.AL32UTF8
These need to be set for the armonitor process.
On Tue, Jul 6, 2010 at 8:09 PM, Axton axton.gr...@gmail.com wrote:
The thing that is
Thank you Dave!
--Alex
On Tue, Jul 6, 2010 at 8:50 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
**
Your test worked. However it would be nice to know a name behind this
email address. bmcremedyarsl...@gmail.com is quite generic.
Dave
--
Whoops - my bad - I looked at my 7.5 system and not my 7.0 :(
On my 7.0.2 system on FIN:Costs the Related Costs field is 270002018 as you
have mentioned - however there is not a FIN:LoadCosts (probably a difference
between ITSM 7.0.2 and 7.0.3 which I never built/saved...)
Interesting that in
Hi,
We are looking to integrate Remedy Admin Tool with CVS/SVN (version control
software).
I have already gone through the integration guide but didn't find info on
how to integrate Remedy Admin Tool with these.
Any help?
Thanks!
yeah, I guess the question or problem I have that I am waiting support to
come back with is if you are able to upgrade from 7.03 Patch 9 to 7.5 or 7.6
then how is the new field ID's suppose to change. It is trying to add Field
ID 303. with the same name as one that exists and it's failing
In short, you can't. In 7.5 you can enable the built in source control
efforts and build filter workflow that will integrate with anything you want
via run-process and such, but it's quite a bit more difficult with 7.5.
From: Action Request System discussion list(ARSList)
Naveen,
As Axton has already pointed out...it's not very cut and dryadditional
things you need to think about when doing DB integrations is translation of
enumeration values...always fun.
-Original Message-
From: Action Request System discussion list(ARSList)
okay so I am reading through the BMC Remedy Action Request System 7.5.00
Configuration Guide and I get to page 90 which talks about Table Field
Refresh Interval - The interval at which tables automatically refreshes. On
the table in the guide there is not a + next to the User tool or the Mid
Kevin,
After looking over that section of the doc for a min to try and figure out
what it's talking about..yes, I believe you are correct..what I take it to
mean is that the attribute is not used as each table could have its own
refresh settings..
From: Action Request System discussion
See that part I am confused about as well, is there an auto refresh setting
for tables in the User tool. I was reading somewhere else and I thought it
said that you can only do that in the mid tier.
On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Kevin,
After
David beat me to it. I sent you Mark's contact info off list. I was going
to run the blurb about RED from their website through Google Translate and
post it in my reply but it is done in Flash and wasn't to translation
friendly.
One correction, RED stands for REM Event Drive not Remedy Event
I installed Crystal Reports XI then mid-tier on a server for testing purposes
and the mid-tier install and program don't seem to see that Crystal/Business
objects is installed. The viewer isn't available for install and the reporting
options for a local reporting server aren't available after
Also you undermined the ARS permission model by doing DB integrations. I am
sure with some extra coding you could probably kind of replicated it if that
is important (say in the case of Multitenancy) but I would rather allow the
AR System to handle permissions.
Jason
On Tue, Jul 6, 2010 at 9:10
Not sure.the only auto-refresh I have ever used was to refresh the results
list.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Tuesday, July 06, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Auto Refresh through the
Here's a blurb from their documentation if it helps. Might be a little
outdated (got it in 2009) but gives the general idea:
REM Event Drive Professional Edition v2.1 for BMC Action Request System is a
technology that allows real time events to be received in any Remedy client. In
this way
yeah I saw that as well. I just had a question of how hard it would be to
have a table like on the incident management console auto refresh say, every
minute.
On Tue, Jul 6, 2010 at 1:35 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Not sure…the only auto-refresh I have ever used was to
Telnet is not a DB client.. Use the SQL Server client such as the query
analyzer. I know that 2005 onwards installs only the dll's, but if you install
the SQL Management Studio you will get the thick SQL Server client installed
along with it (and not just the libraries). Use this client to
Thanks Alex,
Could you give us a last name and Company you work for? It will help us
understand who we are talking to. It will be especially helpfully if you come
to WWRUG10 and we can put a face with the name.
Dave
From: Action Request System discussion
Kevin,
If you wanted this to happen:
1) Create an active link that fires on interval and set the interval to 60
seconds and attach it to the form that
contains the table you want to refresh. Define no Run If condition and define
a single action which is a
Change Field action to perform a
One thing I haven't seen addressed very thoroughly in this thread, is
macros. Our system is 8 years old and users have many macros to make their
user experience more automated. We are upgrading to v7.5 and want to
utilize mid-tier for everyone. I think users can adjust to most of the
nuances,
In BMC's surveys of customers, it was found that the majority of macros are
used to generate reports. Thus, a linking of saved searches to reports was
created in AR System 7.5.00.
Quick reports in a browser
With the My Reports toolbar button, you can save reports from searches you
perform on
Government will not allow all these extra applications to be found, tested,
508 compliance, and installed on every box instead they will be saying..
One doesn't come with it? It won't do that? Didn't use to do that?
It is the similar issue with Renaming all the BMC tools to something more
While I don't work for a government agency, I am sure they would frown on the
use of mouse-and-keyboard recorders. Even with our company I'm sure our
security architect would flag the existence of this type of product as a
security issue.
Dave
From: Action
Using my SQL Management Studio I can able to access my database from the
ARServer. Port is 1433.
Thanks Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent:
Hello all, is there a way to do a select statement from within a
select statement on field ID 3? I have users that want to know if they
created tickets after a certain hour of the day, for a three month
period. Any ideas? Thank you.
--
Drew
Soto Cano AB
Comayagua, Honduras
Hi
Testing
RKM 7.2 Patch 3
In ARS 6.3
Have a test subject w/special visual needs. Who uses JAWS.
In test subject's view, I've added in the Hit List (View Field) and the Refresh
Search button.
Testing has ran into a bump. Can't escape out of the Hit list using key
commands. Have found none in
That will work. We do use saved searches but not preference server, so I
guess we have some prework to do before the upgrade to mid-tier. Get those
macros into save searches in the form and use preference server. After
looking at the documentation I could find no quantity limitation and since
In that case the ARS Server should be able to connect to the database server.
Do you see anything in the SQL Server logs at the time you start up the ARS
Server? Maybe a bad DB password or connection parameters specified in the
ar.conf file?
Joe
-Original Message-
From: Action Request
Error.log file includes
Mon Jul 05 18:10:30 2010 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Mon Jul 05 18:10:30 2010 0xc005
Mon Jul 05 18:10:30 2010 390600 : AR System server terminated -- fatal error
encountered (ARNOTE 21)
Mon
Try this
To resolve this issue, turn off this new functionality by adding the
SynAttackProtect entry to the following registry key on the computer that is
running Microsoft SQL Server
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Set the SynAttackProtect entry to a DWORD
What is the desired flow? I am confused as to what you are expecting to
happen? When you say escape out of do you mean for it change Tabs or what?
Alan BlakeKnowlysis
--- On Tue, 7/6/10, Gramlich, Jeff jeff.graml...@providence.org wrote:
From: Gramlich, Jeff jeff.graml...@providence.org
That is your arerror.log file.. Check the SQL server log file on the DB
server.. You need to know what happens there when the ARS is trying to connect..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Ram Rudra
Sent:
Sounds like you’re not familiar with the fields I mentioned in my first post.
The Hit List field is part of RKM. This is a view field. On our view for the
visually impaired test subject, There are no tabs. They don’t exist.
What is the key command to get out of that field?
From: Action Request
Jeff,
Since a view field is like another sub window although it is within the User
tool, try Alt-Tab. I don't have the tool right here right now to try that so
thought I'd post my thoughts anyways.. I do not think it will work, but worth a
shot..
Joe
-Original Message-
From:
The Hit List the Knowledgebase Tab in Remedy User is the results that is
returned when the query is done from the ‘Item’ field in Remedy user.
A normal user would just click out of it.
A visually impaired user would have to get out of it somehow. I have yet to
find the ‘magic’ key command to do
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