ARS 7.6.03 requires the Oracle 10g client. If you do an ldd arserverd you can
see the files required - libclntsh.so.10.1.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: 14 October 2010 19:38
Hi,
I have done two successful installations of ARS 7.6.03 on RHEL 5.4 (x86_64)
using the Oracle 11gR2 (x86_64) (11.2.0.2.0 and 11.2.0.1.0). I have used the
full client, not the instant client, but it should work...
At the end of the installation of the Oracle client, did you generate the
I think the reason that this works is that the full 11g client creates a soft
link from the libclntsh.so.10.1 file to libclntsh.so.11.1. If you do this for
the Instant Client it may work. Interestingly the compatibility matrix for
7.6.03 says that the Oracle 11g client is required but the
According to the Compatibility Matrix 7.6.03 requires the Oracle 11g (64 bit)
client. When you installed the client did you install the Linux x86 or the
Linux X86-64 client?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
You're question is way to broad to be answered in an internet forum.
There are entire books that have been written on ITIL implementations.
My advise is to get your client's employees ITIL v3 foundation training. You
should be able to get significant discounts from all the training organizations
The Oracle 11g client is compatible with 10g and the full version of the client
ships with soft links for the libclntsh.so.10.1 file pointing to
libclntsh.so.11.1 which allows the server to run. The 11g Instant Client
doesn't have these links but you can create them manually and then you
Does anyone know how to add a field to the drop down list in the Reporting
Console?
Thanks
Kelly
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Matt,
BMC has a pamphlet:
The Goals of ITIL: Exploring the Goals of Service Management by Malcolm Fry.
It is only 36 pages and is a good start. I requested and received a half dozen
copies which I have circulated to help folks start to grasp ITIL concepts and
processes. It was developed for
Where is the setting to enable/ disable Cascade Delete in CMDB 7.6p1? I
believe that ours is enabled and is causing issues.
Tommy Morris
RSTS Remedy Developer
817-415-6898
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Mark,
Thanks for the info. I got past the hurdle by installing the full 11g client.
But I'm still curiuous about the instant client.
I don't want to have to do anything with Oracle 10g. I have a 11g server. Are
you saying that with ARS 7.6.03, even if oracle SERVER is 11g, the client still
See You At The Show
Crowds that scream at superstars
Where developers show they're battle scars
I've been the first to sign on every wall
Down the road and round the bend
We pray to god it never ends
I've been, I've seen, we've screamed to everyone
We'll see you at the show
If you
Frederick, I got the 64 bit one. As I wrote in another post, the info on
compatibility matrix for 7.6.03 appears to apply to full client only.
If you're using instant client, I suspect that the caveats mentioned in the
KBM-K00025578 for ARs 7.5 still apply. The comp matrix should not be so
Glad you're feeling well enough to come and join us, Herb!
Rick
On Fri, Oct 15, 2010 at 9:35 AM, Herb Partlow h...@ibtcinc.com wrote:
**
*See You At The Show*
Crowds that scream at superstars
Where developers show they're battle scars
I've been the first to sign on every wall
Down the
Thanks Rick
Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
Sent from iPhone
On Oct 15, 2010, at 9:43 AM, Rick Cook remedyr...@gmail.com wrote:
** Glad you're feeling well enough to come and join us, Herb!
Rick
On Fri, Oct 15, 2010 at 9:35 AM, Herb
It's set against the relationship classes in the class manager.
You will only be able to set it on weak relationships.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: 15 October 2010 17:26
To: arslist@ARSLIST.ORG
Subject:
The answer I got for adding fields to reports:
When you are designing an adhoc web report, the field list is fixed and based
upon the Master View of the form you're working with. Additionally, some fields
may not appear in the field list when the user lacks permissions to them or if
they are
Thanks, found it. I was chasing an issue that was returning errors on
the Sandbox purge activity. There is a filter that deletes AssetPeople
records when a related BMC_PERSON record is deleted regardless of
dataset ID. I put a runif (there was not one at all) that will only run
the assetpeople
Herb's one of the folks that will be behind the scenes. We'll keep him busy and
out of trouble.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To:
**
We found at FAA that our work infos were disappearing sometimes. At first we thought we were imagining it but then we managed to prove it!
How to Reproduce - Open a new incident window, fill in your fields and create a work info. THEN save. We do this all the time with first line support
Vincent, the post-install task you talk about, is that for instant client,
or full client? The instant client here was installed as a package (rpm) by
system folks, so no idea. It was however working ok, when I tried manual
connections. The full client, I installed myself, as non-root and had
Wow Kelly! --- Thanks for the good info!
I have a similar issue. though it is on ITSM 7.0.03 / ARS7.1
To reproduce:
Create a change request, fill out all required fields and one worklog entry.
Save.
Close change request
first image
Re-open change request.
Add 2 or 3 additional work info
This is a known defect we ran into a while back on ITSM 7.0.03. We got a fix,
because we are not seeing the issue any more. I double checked on my 7.6 ITSM
and am not seeing the issue. What was happening was that it was editing the
work info that was highlighted when you clicked “view”
Hi all, for unknown reason the usual HPD_HELPDESK view for my HPD:Helpdesk form
is missing. I tried resaving the form, adding a data field and saving etc to
recreate the view, but no luck. On adding a field and saving, get the usual
error about sql view not being in place:
Field : Modified
Could you take a def file and then import in place?
Joe
--
From: Rabi Tripathi ars_l...@yahoo.com
Sent: Friday, October 15, 2010 5:12 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: How to recreate missing view of
In case anyone was waiting for approval and just got it and are
going: Darned! now the price goes up.
We have decided not to increase the price for in-site registrations.
So, there is still a chance you can get to the Best BMC (Remedy ARSystem)
show on Earth!
I keep hearing rumours that a
Dan,
I am one of those who was hoping to get last-minute approval to go, but
apparently, this year it's not fated to be... :-( So, in lieu of that, I
send my greetings to all my friends and acquaintances who *will* be there,
and just know that I am really regretting not being able to make it
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