hey Jennifer,
I would like to have a copy as well. Can you send it to me..
Thanks,
Vikram
Meyer, Jennifer L-2 wrote:
It was me. Do you need a copy?
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery
got it from the remedyusergroup site.. thanks,
vikram_k wrote:
hey Jennifer,
I would like to have a copy as well. Can you send it to me..
Thanks,
Vikram
Meyer, Jennifer L-2 wrote:
It was me. Do you need a copy?
Jennifer Meyer
Remedy Technical Support Specialist
State of
We are moving from 7.5 P2 to 7.6.04. We are able to suces
Hi List,
We are moving from 7.5 P2 to 7.6.04. We are able to sucessfully upgrade AR
Server, Mid-Tier and Atrium CMDB 7604. But now we are facing problem with ITSM
7604 install. The intaller is running for last 48 hrs and seems
Yes, that is correct.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action
I thought I got raptured...but it was the pager.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
I have not seen an ITSM upgrade take 48 hours (yet), but in my experience I
have seen them take up to 23 hours to complete. I just upgraded last week and
over the weekend on a new staging server, and the upgrade from 7.0.03.009 to
7.6.00.001 took 17 hours, and from 7.6.00.001 to 7.6.03 took
The signalling options should not be relevant for delinquency checks - this is
done via updates to the database. In the SERVGRP_BOARD table there is a record
for each server in your group. Every check interval a server will increment
its own INTERVALCOUNT value and note the values of the
We just upgrade our test AR 7.5 p6 / ITSM 7.6 p1 / Atrium Core 7.6 p2 to
7.6.04 SP1. It took 12 hours for ITSM. The app server has 2 CPUs with 4 GB
of RAM and the db server has 2 CPUs with 8 GB of RAM. Both are Windows 2008
R2 64-bit running on Microsoft Hyper-V.
Jason
On Mon, May 23, 2011 at
IS there an API call we can make to sign a person off from the client? We are
working on a blackberry approval app the runs into a problem if the person is
signed on to Remedy ITSM 7.0.1. The approval works if the person is not signed
onto Remedy, but fails if he/she is signed on. The
A regular user can only be signed in once with the same IP address. So if
he/she tries login from a different device (read different IP address) access
will be rejected.
This does not apply to users member of the administrator group.
~
Terje
From: Action
All,
ITSM Change Management 7.5.01
My need: Customer wants change request 2 phase approval in
Implementation Approval
1. Begin = Scheduled For Review, Approved = Scheduled For Approval
2. Begin = Scheduled For Approval, Approved = Scheduled
As far as I can see I can only
Hi Richard,
Did you try?
ARTermination �C for C.
serverUser.logout() for Java
Thanks
-Deo
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J
Sent: Monday, May 23, 2011 8:34 PM
To: arslist@ARSLIST.ORG
Subject: API call to sign a
No, but thanks for the tip. I will look into it.
Best regards,
Rich
�x
�x
你
。
GIS-ISS-SEM
Service Technology Development Manager
ITIL Practisioner Certified: Support and Restore
Princeton, NJ *: 609-580-5802
Cell (: 617-756-4626
Information Classification: Limited Access
From: Action Request
We have 3 different servers, solaris 10 // ars 7.6.03
in the set fields action of either active links / or filters..
There is no $PROCESS$ listed the keywords..
I understand this is not deprecated so how do I get it to show up? Is this
a Bug?
--
Patrick Zandi
Patrick, I've seen odd behavior in the 7.6.4 admin tool. Maybe it's the same
for 7.6.3. Get out and get back in.
Drew
JTF Bravo
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com
I received an email from Bala. He says that BMC Support says to disable this
filter:
User Password Change:ErrorOnConfirmPreviousPassword
Drew
JTF Bravo
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
I also heard back from BMC support. They said to apply SP1 for 7.6.04.
Haven't tried that yet.
Drew
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers
I got it, my new diet...
it's killing me...
On Mon, May 23, 2011 at 12:11 PM, Drew Shuller drew.shul...@gmail.comwrote:
**
Patrick, I've seen odd behavior in the 7.6.4 admin tool. Maybe it's the
same for 7.6.3. Get out and get back in.
Drew
JTF Bravo
_attend WWRUG11 www.wwrug.com
Rich,
It would take a bit of work, but you can get it to happen if you would like.
There is a run-process named PERFORM-ACTION-EXIT-APP. The trick would be
getting this to fire on a client other than the one initiating the logoff.
I would do something along the lines of
1 �C Put an
Hi Everyone,
I have been asked to implement a feature that has me stumped and wanted
to see what others might do to implement the following workflow
1) Parent form has a status field and can have many child records
2)Child form also has a status field with similar options
Part
Hi Everyone,
I have been asked to implement a feature that has me stumped and wanted
to see what others might do to implement the following workflow
1) Parent form has a status field and can have many child records
2)Child form also has a status field with similar options
Part
Two forms, two filters. You need to disqualify the firing of the
second filter when you do the push. Push a flag to the parent form
when you perform the update (from the filter on the child form), then
qualify the filter on the parent form that pushes to the child form to
not fire when that flag
Debra,
I have this type of thing all the time..what I do is have a 'updateFrom'
flag on both forms. If the update is coming from the Child guide, have the
push include the from field. Then exclude updates coming from the child
form in your parent form guide run-if.this will prevent the parent
Jennifer,
Congratulations on producing that ppt. It's so simple and clear to
understand. I plan on using it and will give you kudos credit for it!!
Susan
On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt
arsl...@mattreinfeldt.comwrote:
For anyone else looking for this file, please go grab it
I'm so glad that so many people are able to benefit from it. I found that
making it really clarified the ITIL process for me.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM ITAM Services
Hi
i am trying to access the arslist site but keep getting connection refused. can
anyone please confirm if the site is down or only I am having problems. the URL
I am using is http://www.arslist.org
Many thanks for your help.
Shafqat Ayaz
Dan is rebuilding servers. Should be done in a couple of weeks. Should be
some mirror sites in place, like Matt Reinfeldt's.
Rick
On May 23, 2011 2:50 PM, Shafqat Ayaz shafq...@yahoo.com wrote:
Hi
i am trying to access the arslist site but keep getting connection
refused. can anyone please
Apparently if all the believers were raptured, it would leave 96% still
there in the National Academy of Science, but the prison population would be
reduced to 3%.
Michael Poole
from my Android ePad
On May 24, 2011 12:13 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote:
I thought I got
How do you all deal with environments where your Login Name is not
Friendly, such as ABC013251? We are moving from using lastname
(generally) to this pseudo random ID. Naturally, people do not like
this appearing in the Last Modified By, Submitted By, Assigned To, and
other fields that need
Wow. Documentation huh? What's that? I never suspected a feature like
this was available. Awesome. Thanks!!
Brien
On 5/23/2011 3:57 PM, LJ LongWing wrote:
Brien,
You can add a field to the User form (forget the ID off hand) that allows
you to specify ABC013251 is an alternate ID for user
Its been around for a few versions.. 5.1.2 if I am not mistaken..
Joe
-Original Message-
From: Brien Dieterle
Sent: Monday, May 23, 2011 7:01 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: login name not friendly or recognizable
Wow.
Jennifer,
Can you send me a copy as well?
Thank you,
On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote:
**
I’m so glad that so many people are able to benefit from it. I found that
making it really clarified the ITIL process for me.
Jennifer Meyer
Remedy
**
Jennifer,
Request for one more forward to my Id please -
vaibhavsinghal@gmail.com
Thank you
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com]
Sent: Tuesday, May 24, 2011 5:08 AM
To:
That is the symptom of the problem I am fixing.
To get the web site going again I have to do a hard reboot of the server
(I have tried restarting every service that makes sense and read logs etc.
etc.)
I will do that shortly, happens once or twice a week.
I just got access to my new
Please visit http://www.remedyusergroups.com to download this PowerPoint.
:-) Jennifer was kind enough to allow us to post it there for everyone's
convenience!
Thank you,
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav
**
Thanks Matt
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt [arsl...@mattreinfeldt.com]
Sent: Tuesday, May 24, 2011 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident
Jennifer,
If you'd like the fame and glory on an even broader scale, you could also
post it as a Document on the AR System forum of the BMC Developer Network...
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system
-David J.
I'm not sure I fully understand what you are trying to do but I'll give it a
try:
If you are trying to deploy two implementation approvals, the way to do that is
by changing the approval level in the approval mappings themselves, not the
approval processes. The first implementation approval
38 matches
Mail list logo
