Re: 7.6.4 - New Modifier keywords for use in workflows

It is Ctrl+Alt+Enter in the Mid Tier. I didn't catch these new modifier keywords. Without looking at the code now I think I understand how the new Shift+click to open a new window works vs. using the current window. Multiple Active Links and only one fires based on the modifier or lack of. Genius

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Joe, you nailed it (although I did get Jennifer's joke too). There are so many communities where you can download code/functions/scripts/etc for other languages but there isn't one for Remedy; well it is there just not actively used in this manner. There are a few apps/utilities on the BMCDN but

Re: 911: SRM WSDL

Kathy, You need a program that will allow you to submit data to the WSDL URL.  Once this data is submitted to the WSDL, a work order will be created. From: Kathy Morris To: arslist@ARSLIST.ORG Sent: Thursday, September 8, 2011 10:42 AM Subject: Re: 911: SRM

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Oh damn it’s a Friday :-) From: Meyer, Jennifer L Sent: Friday, September 09, 2011 4:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: "Outside of Reserved Range" warning? ** Joe, you misunderstood my intent. That was a joke, but I’m glad yo

Re: 7.6.4 - New Modifier keywords for use in workflows

Carol, Beware...initial testing on these in initial release showed that the Ctrl and Alt keywords were 'swapped'so pressing one set the other flag...I haven't gone back and tested to see if it was fixed in SP1 or not. But, to answer your question...to do that you would need to maybe have an

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Not necessarily.. I think I kind of like the idea.. What Jason meant is little utilities that you sometimes build for things like capturing/tracking IP addresses for eg. that Drew Shuller was asking about on a separate thread.. This is not a functionality that requires the effort of building

Tracking User IP

SSO Plugin does this for you. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Tracking User IP

You could apply it for logging in too.. There is a initiation form you can design that fires workflow on login.. There is documentation on how to do that on one of the guides – I think the AR System configuration guide.. However that functionality is not supported on the web.. I don’t think it

7.6.4 - New Modifier keywords for use in workflows

I've been trying to find a way to have workflow identify a 'CTRL Enter' desktop command so that it would execute a search on the Mid Tier, like it does on the User Tool. I see the below new feature in 7.6.4. Will this provide the workflow that I'm looking for so that we can finally move off th

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Thinking like that is going to destabilize our job security. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 09, 2011 3:44 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: "Outside of Reserved

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Another good reason for having some form of standard or convention. I have a few defs that are "plug and play". I use some of these tools wherever I go. Kind of like a "traditional" developer might have functions or routines they develop over time. Some are admin tools and some are things like a

Re: Tracking User IP

Thanks Joe. I saw your work on Gidd's website a few months back, right before he did his update. If I remember, I wasn't able to get the ipconfig command to work, it may have been a permissions issue. In this case, I need to know from what ip a user is TRYING to log in from. Right now they have a

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Jennifer, Win-win sounds very good to me :) Based on this big convo, we'll draft some ideas and send them your way for review. Have a great week-end, Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On 9 sept. 2011, at 17

Re: "Outside of Reserved Range" warning? (RANT)

Our 7.6.04 SP1 (minus Analytic/Dashboards/SRM) has 137 fields above 10. On Fri, Sep 9, 2011 at 10:58 AM, Joe Martin D'Souza wrote: > ** > > Yes BMC has definitely started using the bottom range of the 10 > mark onwards from as early as ITSM 6.3 I think.. You will see those fields

Re: "Outside of Reserved Range" warning? (RANT)

Yes BMC has definitely started using the bottom range of the 10 mark onwards from as early as ITSM 6.3 I think.. You will see those fields if you do a query for: select fieldid, fieldname from field where fieldid >= 10; If you have no fields of your own that you have created in

Re: Tracking User IP

Depends on whether or not you are strictly using the WUT or the MT client.. If you are strictly on WUT, you can easily extract the IP using the DOS command ipconfig /all. You would need to do some text manipulation from the output using string manipulation functions available in Remedy. I had o

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

At the most recent site I worked, they used a slightly similar prefix as yours.. They had an internally generated 3 digit schema ID for every schema that is customized or developed, (not the ID from the arschema), and used that ID for the middle 3 digits... that left you with 6 digits for other

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Thanks, Matt. :) I've worked Remedy at more than a dozen companies, and we have to re-invent the wheel every time. If we can establish a best practice, that's one less headache for future development. If BMC will be involved in development of the BP or promoting it, we can all benefit by sha

Disaster Recovery Strategies

Hi All, Please do let me know if anyone has any document or whitepaper on Disaster Recovery strategies. There is a KB document, which is very old and for ARS 4. I am looking for something that can be used for ARS ITSM 7.6.04. Regards, Veeral Oza __

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Jennifer, you've got a very valid point. R&D now protects BMC range (with 7.6.04) to avoid major issues. Reserving ID ranges for every developer/company/region/country is for sure quite tricky, and I like the proposals :) I have pinged bright minds at R&D to weigh in. Thanks for your engagement,

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Personally I don't think this falls in BMC's lap. As developers we should certainly be able to handle field ID assignment, it's just not that complicated. If you're working on a system that many contribute to then outline the guidelines for that system and have all the developers follow it. Susa

Re: OT:Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Thanks Jason for the warm welcome. Happy to see such valuable convo here (and now interacting) Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On Fri, Sep 9, 2011 at 4:38 PM, Jason Miller wrote: > ** > > Hi Matt! Welcome t

OT:Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Hi Matt! Welcome to the List! It is nice to see you over here. Jason On Sep 9, 2011 7:15 AM, "Matt Laurenceau" wrote: > First take on current status: > With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap > with BMC's reserved range. > > Follow-ups will come for the plans f

Tracking User IP

Good morning everyone. On a Windows-based 6.3 system, is there a way to track what IP address a user is logging in from? I don't see it in the User Log. I know this question has been asked 1000 times. For some reason, I can't search the archives. Thanks for the help, as always! Drew Shuller Soto

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Thanks for talking with BMC, Matt. Personally, I don't think a development standard needs to be enforced at this time, but I think having BMC involved in the discussion would be valuable in establishing Database ID development best practices. Jennifer Meyer From: Action Request System discussi

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

First take on current status: With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap with BMC's reserved range. Follow-ups will come for the plans for the future. archid is still a Cheers, Matt On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau wrote: > Hi. > > Very valuable c

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Hi. Very valuable convo indeed. I pinged BMC R&D, they'll interact to help on ID governance (proposed or enforced). Thanks, Matt http://profiles.google.com/Matt.Laurenceau On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall wrote: > It would be nice i

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Andrew, you're an optimist. 536xx isn't a good range because it is the default. For example, let's say I have a field, 'My Field" and I want to use it on 10 forms spanning two applications. If I use the same ID on every field and form, say 666x1, I can map fields in workflow using the

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Well, the issue with creating a standard for this is that there are multiple ways to do it effectively, none probably significantly better than the others. As to why the 536...* range isn't preferred, for me it is merely cosmetic. Anything that starts with a 6 or higher means a custom field. As t

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

It would be nice if BMC helped drive that effort! I like the idea of the prefix - or perhaps some other flag to denote company creator. Can someone please explain why the default 536 range is not a good choice for custom fields - thanks. Regards, Andrew Goodall Software Engineer 2 | Develo

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

This thread is fascinating. I think this may be the forum to decide on a development standard for Database IDs so when we share workflow with each other, we are all using the same standard. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technolo

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Joe, Re. your rant about field IDs needing alphas. That would be a great idea if BMC could pull it off. The range of ID numbers that I use a pulled from the telephone keypad. TPAG forms all have ids that start 87240 - 87249 MRBC forms 67220 - 67229 etc When I get a prefix that woul

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I am seeking a very skilled Remedy Developer with ITIL Certification to work on a long-term project for one of the nation's key security organizations. MUST BE US CITIZEN, preferably with active DoD or DHS or FBI security clearance. Position is local (Springfield, VA) and can be W-2 employee or 1

Re: "Outside of Reserved Range" warning? (RANT)

Also, having 9 numbers in a row might trigger false positives if you do a security scan on a system (like a PC containing def files) to try to detect United States social security numbers. Seems like might have happened for me once. So allowing alphabetical characters, or maybe using the 1,000

Re: Group List Field in User Form

Usually that indicates one of the groups can't be translated. When you send the group list it should be sent like ";55;250;150;" or "APP-Support APP-Tier-1 APP-Test". If it cannot translate the text into number(s), it will give you the "Authentication Failed" error. Jeremy Soronen Business Ap

Re: Group List Field in User Form

Hi thanks for the suggestion. Problem got resolved. you are suppose to Push Group IDs while pushing multiple groups. separated by ";". Regards, Pramod On Fri, Sep 9, 2011 at 8:59 AM, Pramod wrote: > yes i am leaving password blank. let me check by setting password. > > > Thanks, > Pramod > > >

Migrator crashes after clearing the cache + no result of difference report

Hi ARS-LIST, I am using the Migrator tool between servers – and everything worked fine for some time, but now I do not see any differences between servers, when I create a difference report in the Migrator... so I tried to clear the Migrator cache. Now I experience an even worse problem! I delet

Re: "Outside of Reserved Range" warning? (RANT)

That is a pretty sweet idea. You could prefix field IDs like forms and workflow. On Sep 8, 2011 10:00 AM, "Joe Martin D'Souza" wrote: > > Sometimes I wish BMC changed this field ID structure just a we bit.. > > Instead of having just numerical ID’s, they modified their internal meta data stru

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