Re: Service Target Import issue

Hi Chris - That file was also not getting created. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

SRM 2.2 Attachment files

Hi List; I've found something and I need some clues to get this done. It happens when users attach a file from the Request Entry form (either while creating a New Service Request or updating and existing Service Request) on SRM. The file is seen on the Service Request form, but not in the Inci

Re: Service Target Import issue

Was there any information in the arimportcmd log file? It should be created in the same directory as your .arx file. -Chris From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta Sent: Monday, January 16, 2012 3:50 AM To: arslist@ARSLIST.OR

Functional Requirements Template for Remedy

Anyone have any simple, easy to read, yet comprehensive templates for capturing functional requirements and then detailed design specs for Remedy? Looking for something flexible enough to handle customizations to ITSM or new development. I've got some things in my arsenal but none that I consid

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

Only forms that pertain to assignment etc. We don't care about work orders and incidents. We are not "live" yet. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, January 16, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject:

Re: Script Generation

hi LJ, I don't think the ARS platform will die or diminish any time soon BMC keeps investing in it a whole lot. If ARS dies, BMC might die with it, or at least it would be seriously handicapped. That's just my opinion. The point that I am trying to make is this, and I will try to explain i

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

Hi, Why not use RRR|LoginConv? https://www.rrr.se/cgi/tools/main#rrrLoginConv Reverse engineer the Data Wizard to see which forms to update, if you want to limit the search/replace. Best Regards - Misi, RRR AB, http://rrr.se > I'm going to piggy back on this one > > Out of 600 supp

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

I've used the DLD:SYS:DataWizAction form to bulk update login names. Open it up & look at it. If you've already used the Data Wizard Console to make any changes, you can search & see the records. Here is what I did: Exported the users that needed changing from CTM:People. Created a csv file. Im

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

Do you just want to modify the User form field or do you want to make the change on all forms that the login ID is stored on. -Original Message- From: Sanford, Claire To: arslist Sent: Mon, Jan 16, 2012 12:53 pm Subject: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify logi

ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

I'm going to piggy back on this one Out of 600 support people I need to modify 176 of their Login IDs. Using the Data Wizard is tedious and very time consuming. Any ideas on a quick, complete and easy way to modify the Login Ids of these people. There are no tickets to be updated, just As

Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

www.wwrug12.com seems fine -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: January 16, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is th

Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

Hi Dan... Looks like this link might be down...??? On Jan 13, 5:15 pm, Daniel Bloom wrote: > On behalf of the Advisory Board for the World Wide Remedy Users Group > (WWRUG), > > I am happy to announce that our upcoming conference: "WWRUG12 - Sharing > Tools, Technology and Training" > > will be

Re: overview console random authentication errors

Hi, Do you have more than one mid tier with a load balancer? If so then try the url of the individual mid tiers and see if you still get this. The 623 message is a generic one, even if the mid tier can not connect to the AR Server, it will still give you a 623 sometimes. Regards Danny

overview console random authentication errors

We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error m

Service Target Import issue

server 7.6.04 SP1/SP2 friends - While importing Servoce targets (a export from SLM export/import utility) file, there is nothing happening. Not a single record getting imported/ Below is logfile text.. can you please help here 12:09:48 16 Jan 2012 ***