I have observed this kind of error when value for Plugin-Port in ar.cfg file
is wrong.
I could resolve this issue by rectifying the value of the Plugin-Port
Hope that helps
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those
I see this in ITSM 764 starting from the home page. If you try and open the
Request Entry console without the correct permissions the window
immediately closes but does not give you an indication of why. I would
think a direct link the RE console would perform the same way.
On Mon, Feb 27, 2012
Just a thought,
If behind a firewall, try allowing Plugin-Port: X thru the firewall.
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Sent from the ARS (Action Request
Listers,
We are in the process of building a new system. windows 2008, AR
server 7.6.04 install. The approval server failed to install
initially due to some group permissions on the server set by the
network lockdown. We have resolved those but now the approval server
fails its post install
Hello ARS subscribers,
I'm reaching out to all of you to find out if you know any colleagues with
strong experience with CMDB. Windward IT Solutions has projects with
commercial and federal clients that are centered around the implementation and
configuration of CMDB. We are looking for
**
CSC is seeking an experienced Remedy Systems Administrator to work at Quantico VA. Candidates must possess a current DoD Top Secret security clearance and meet minimum DoD 8570.1 certification requirements.
DoD 8570.1 Certification requirements:
CompTIA Security+
Plusses:
Microsoft
Dears,
Anyone know how can I obtain the values of Assignment Company and Organization
separately as I used both in a lot of customizations.??
Note:- I'm upgrading from version 7.1 to 7.6.4 SP2 and only the last layer
appears Assigned Group.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP |
All,
ARS 7.5 patch 4
Midtier 7.5 patch 4
ITSM 7.5.01
I had a user report an issue this morning. They are unable to update a
Change CRQ requested start date to 3/11/2012 2:00:00 AM
On midtier web client it does not show an error and when you enter
3/11/2012 2:00:00 AM it simply
Hello Andrew,
March 11, 2012 is when DST starts. On March 11, it goes from 1:59am to 3:am.
2am to 2:59am is invalid on March 11, 2012.
Elizabeth Low
Date: Tue, 28 Feb 2012 11:48:48 -0500
From: ago...@jcpenney.com
Subject: ARERR 1889 received on changing date to 03/11/12 02:00
To:
Thanks Elizabeth - I thought this was something to do with daylight
savings, so it sounds like that is by design even if it was poorly
implemented?
If so, a more meaningful user friendly reason should have been populated
to the user.
Regards,
Andrew Goodall
Software Engineer 2 |
This is the description of error 1889
Message Text:
Date is out of allowed range of 01/01/1970 to 01/19/2038 (GMT) for Windows
client.
Description:
If you enter a date outside of the listed range, based on Greenwich Mean Time
(GMT), you receive this error message. GMT is the time zone from
Thanks - I should have looked at that sooner :-)
Although, that's obvious to a Remedy Admin - to the user it's not very
clear why the tool is behaving in that manner. A message to the user
could have explained this action to them in plain English - not the tech
jargon.
Note: the error message
I know that there are a couple of short comings with running the AR System on
Oracle. Namely case sensitivity and searching a large character field. I'm
wondering if there are short comings running on MS SQL. Not really looking for
a debate on the advantages of one over the other. Just
Hello, I'm back on arslist, long time ago. Now I belong to our 7-up management
unit. Our home built system Tabasco is a dying application, but it has lived
since -97:)
My question is: Is there any issues with Foundation/Data Management Tool/Data
Wizard Console, or is this module working as
Lars:
Welcome back - some of us old timers remember you. :) IMO, the Data Management
Tool provides basic functionality and is reliable. It's build around a
combination of Windows .bat (.cmd?) files, Microsoft Excel macros, and ARS
workflow, and any of these three can be enhanced as desired.
Need an experienced BMC (7.5.x) Remedy Developer for BMC ITSM suite. This
includes BMC Service Desk the incident and problem management solution and BMC
Change Management the process and planning management solution. The successful
candidate will be required to develop, document, code and
Hi,
In the CMDB, the Client requested that there be a dataset for each of the
support users. Approximately 50 to 60 datasets. I normally build the
datasets based on the business need to manage the data. I do not create a
sandbox for each support user. Can this become an issue later? If
You did not mention what version this is for. With 7.5 and later Atrium Core
will automatically create a new dataset for each user that selects a CI and
wants to modify it. This does not happen in Asset Management.
-Original Message-
From: Koyb P. Liabt tekkyto...@aol.com
To: arslist
Dave,
Case Sensitivity is not an issue with MS SQL. Also with 7.6.04 you have
FTS, which provides better search capabilities for both Oracle and SQL. In
my opinion MS SQL has come a long way in the last few releases and can stand
up to Oracle as a true enterprise solution. I think a few
Brian,
I understand. As I said I'm not asking which is better. I'm attempting to
understand if there are any hidden gotchas with MS SQL like there is with
Oracle.
There my not be any but that is what I want to identify.
Thanks
Dave
On Feb 28, 2012, at 4:51 PM, Brian Pancia
Lars,
According to our SHARE:Application Properties, we are using version 1.0.01
of the Data Wizard tool (ARS 7.1 / ITSM 7.0.3) (not sure what version you
are on).
We used the Data Wizard (not the Data Load tool) to update our Support
Organizations and found two issues with our version:
1. The
I installed SRM and had FTS enabled, the SRM keyword search would not work. I
disabled FTS and the search worked fine and was case insensitive. FTS has a
problem with searching a LIKE %value%. It will not work at all.
From: Action Request System discussion list(ARSList)
Hi Dan
Try the health check in the utilitied directory of the uinstaller. It's
my experience that it gives a little more detail thanthe post install
sanity check.
BR
Jonas Stevsnvig
Den 28-02-2012 16:02, Dan skrev:
Listers,
We are in the process of building a new system. windows 2008,
If you want to start to criticize the Remedy error sentences we can make a
good collection :)
Regards,
Jose Huerta
http://theremedyforit.com/
On Tue, Feb 28, 2012 at 18:26, Andrew C Goodall ago...@jcpenney.com wrote:
** ** **
Thanks – I should have looked at that sooner J
** **
Don't understand what are you looking for. If you are talking about the
HPD:Help Desk form, those fields are still in the form, but are not
attached to any view.
Regards,
Jose Huerta
http://theremedyforit.com/
On Tue, Feb 28, 2012 at 17:46, Mahmoud Mahdy-Mohamed
Dave,
Sorry. I wasn't trying to come across as comparing which is better, but after
re-reading my post it doesn't directly answer your question. I have not found
any major gotchas with MS SQL. Oracle case sensitivity has always been an
issue. You can set flags at the db level to change
No performance hits in Oracle if you follow my post:
http://theremedyforit.com/2011/12/case-insensitive-in-remedy/
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2
Jose,
This is a good explanation on how to accomplish this in Oracle. However, I
would really caution going down this path if you do not understand the database
side and remedy tables on the backend. Your recommendation for FTS is as you
say the best option. One slight update though to
Sorry about that David. I was assuming most people have switched over to the
blue pricing by now.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Wednesday, February 29, 2012 12:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS
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