The form is called CTM:People Permission Groups (memorised). You are
correct Danny, CTM:People looks only at this form.
I have seen issues with the Data Management Tool in 7.6 that imported these
records and did not cause the appropriate workflow to update the User form.
I didn't
As I see, you have to options:
1.- Figure out an SQL sentence that provides this information, (You can use
the audit). This sentence will be a high CPU and Mem consuming, since the
only solution I see is to create a subquerys at the audit to see which log
recors are about priory and when this
Or do it all in a Meta-Update script J It would process the Text/Diary field,
extract the data required from the text and either accumulate it or update
another simpler table to report on. About an hour development time.
SQL would work but I’d expect development time to be a lot longer –
Hi All,
we are using one serverA is completely customized with the server
version is 7.5 and another serverB is ITSM problem management with
the version 7.1
I am looking for single interface to view all the tickets information
associated with the ServerA and ServerB
Is it possible to achieve my
I think we seen this issue but in an earlier version of ARS and it was related
to the user not having a record in the AR System User Preference form. Make
sure the users have a record in the AR System User Preference form. The table
preferences are stored in the Edit tab. Also make sure the
- Original Message -
From: arslist automatic digest system [mailto:lists...@listserv.rbugs.com]
Sent: Tuesday, March 20, 2012 12:00 AM
To: arsl...@listserv.rbugs.com arsl...@listserv.rbugs.com
Subject: arslist Digest - 19 Mar 2012 (#2012-104)
html
body
Hi,
I was originally using the 7.5 version of the API. I just tried with 7.6.4
and got the same result.
Unfortunately, I don't know how to turn it into an internal representation.
thanks,
Tony
|
| From: |
|
Turning it into the QualifierInfo object turns it into the internal
representation. What I was looking for was for you to then utilize the
below method to turn your QualifierInfo object BACK into a string and
compare it with the string put into the original function...see if they
compare :)
Those are all good suggestions. The winner seems to be Jose's long SQL
query idea, since it fits what data and systems Andrew has. All he has
to do now is to come up with the query language!
Moving forward, it would be easy enough to create some workflow that
fires on submit or modify if the
We have a user complaining because the CI viewer isn't 100% consistent.
Occasionally it won't display the image-just a blank screen. From what I
remember, this has always been the case (even back when we had CMDB 2.1). If
you were to try and draw something 15 or 20 times, 1 time it might not
Hi all,
Env:ARsystem 7.5 patch4
Database:2005 sql server sp2
I want some tips I don't want some costume field values to be saved before
saving they should be deleted.I am trying to use
Application-Delete-Entry-$1$-$columnvalue$. It is not working any
suggestions for work around.
Thanks
G
--
Thank you Joe. How do I update the OS.
Jianqi Cen
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: March 19, 2012 04:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Day light saving time
Assuming that this may be the issue, your OS updates will be available with the
OS vendor. For e.g. Microsoft updates are done using the web update feature
built within the OS, called Windows Update. Similarly other operating systems
would have their own methods for updating security and bug
That’s not the use of Application-Delete-Entry. This run process is used to
delete an entry (row) from a table, and not used to set a column to NULL
what seems to be what you are attempting.. To set a column value to NULL use
the Set Fields action or a Push Fields action depending on which one
ARS 764 sp2
ITSM 764
Stack Installer
Created a custom class. Added a few attributes. All looks good. I then ran
Sync Asset with UI utility from with ITSM. The process took about 12 minutes
to complete. When finished I had an AST form for my new class but it did not
have any work flow. I
Use a set fields action and set those fields to $NULL$. Set field actions are
performed before the data is committed to the database.
Jason
On Mar 20, 2012, at 10:17 AM, gok's gmedise...@yahoo.com wrote:
Hi all,
Env:ARsystem 7.5 patch4
Database:2005 sql server sp2
I want some tips I
Thad,
I read this mail yesterday morning and didn't have a clue..it appears that
BMC will likely need to update their routine to recognize it as an error and
utilize the handler.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent:
You do not have Supress-Warning turned on in the ar.conf file do you? If you
do, make sure that none of the related errors (3377 specifically) are not on
the list to be suppressed..
Joe
From: LJ LongWing
Sent: Tuesday, March 20, 2012 12:22 PM
Newsgroups: public.remedy.arsystem.general
To:
Hello all,
I am working on a new configuration for ARS 7.6.4, with ITSM and Atrium CMDB.
The server group documentation is mostly oriented around setting up load-shared
systems, but also notes you can set up a user server (that users connect to
directly) and process server(s). As we are on
Can anyone in this group point me to good documentation on how to purge,
not archive, old Incident/Change/problem/SRM tickets. I have many many
years worth of data that needs cleaning up and I'm not finding any good
doc files on the BMC site. I must be using a bad search string?
Thanks,
Joe,
I hadn't thought of that, as the error does show up in the error log. I
double checked and am not supressing any warnings.
Thanks,
Thad
On Tue, Mar 20, 2012 at 9:26 AM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
You do not have Supress-Warning turned on in the ar.conf file do you?
Hello Remedy Experts!!
Wanted to reach out to all of you about an opportunity Windward has available
right now. We're looking to bring on several full-time employees to join our
team for an exciting opportunity that will give you the chance to be trained on
all the latest remedy technologies.
Hi All,
Thanks a lot for your valuable suggestions. :)
The issue seems to be inconsistent and many records are having this
mismatch. There are many profiles being affected by this. Like mentioned
earlier, is it possible to update all the records .
On Tue, Mar 20, 2012 at 12:19 PM, Ben Chernys
Hi ,
No users are having different first and last name. No dual account.Users
are having work order master permissions work order assignee role.
Floating license.
Does it has something to do with license or entitlement . Users are able to
save the ticket , problem occurs only when they try to
Hi All,
Just would like to know the in built functionality of the remedy product.
When we create change from a work order or from an incident, will the
Requested for info gets copied to the change ticket or not ? If yes, is
this the way how the product works by default or do we need to do the
If you suppress errors, to the best of my knowledge, the ARS suppresses it only
from being displayed on the user console. Suppressed errors and warnings still
happen on the background and are logged by the arerror.log file.
Joe
From: Thad Esser
Sent: Tuesday, March 20, 2012 2:01 PM
Hi,
When I run a query from the database on arschema, field and field_dispprop
tables to get fields Name and Label from a join table (HPD:Search-Assignment
Logs), how can I identify which fields are from the primary form, which fields
are from secondary form? Anyone know where join information
Li, Suping - Suping would like to recall the message, Job Opportunity Send
Resume to: cwer...@windwardits.com.
NOTICE:
All information in and attached to the e-mail(s) below may be proprietary,
confidential, privileged and otherwise protected from improper or erroneous
disclosure. If you are
Hi,
When I run a query from the database on arschema, field and field_dispprop
tables to get fields Name and Label from a join table (HPD:Search-Assignment
Logs), how can I identify which fields are from the primary form, which fields
are from secondary form? Anyone know where join information
I personally never use it as it never does quite what you expect. It has the
habit of adding hidden fields and tabs to views that you don't need which
clutters the view in dev studio and will need extra time to render to the user.
I would:
- export the AST form from the parent class to an XML
-
Hi all,
So going to the original first 4 months old message - was IE9 with flash 10.3
compatibility issue resolved?
Cheers
Vaibh
Sent from my iPhone
On 20/03/2012, at 12:03 PM, Shellman, David dave.shell...@te.com wrote:
**
I agree. As you said it's so close.
I do get encouragement
Listers, Anyone had any luck SUCCESSFULLY doing performance testing on Remedy
using HP PerformanceCenter on ARS/ITSM 7.6.04?
Yes, I'm aware it's not supported and that BMC's stated recommendations are
Microfocus SilkPerformer or Scapa TPP but I'm curious if anyone else has had
any luck with
Hi All - Does anyone know if you can (and how) to change the SRL in RKM
7.2? We would like to remove some columns, preferably only when looking
from the Incident tab.
ARS 7.1 p 6
ITSM 7.0.3 p 9
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 4
MidTier 7.5 p 3
Hi All
Does anyone know of an easy way of converting escalations into filters? I have
about 10 escalations that copy information from LDAP into remedy (10 because
they are different OU's in active directory) and for testing purposes, I was
going to create a filter guide to push information
Hi All,
I am looking for an official document saying something about recommended
hardware/software specifications for end user for ARS/ITSM 7.6.04.
There is no document at below location saying anything about recommended end
user workstation config :
For some reason, this happens when you have two or more enabled profiles
with the same First Name and Last Name. If you disable one of the profile,
you will be able to bypass this error. Do active link logging and modify
the workflow that fires the error message.
Moe.
From: Sam Anderson
You could define one escalation that fires and creates a record in a temporary
work form. That temporary form would be the trigger to fire the filters.
The bigger question is how much data, (number of records) is pulled from AD?
There might be a possibility of tying your system up for some
Export the Escalations to a definition file and save it as xml (not .def). Edit
the contents to disable the Escalations and then use those to create filter
objects with new names. This should work.. You would need to look at what an
xml definition of a filter would look like in order to do this
The configuration file RKM_config.xml should give you answers to what you want..
What is SRL? Another abbreviation that might have escaped my attention??
Joe
From: Pargeter, Christie :CO IS
Sent: Tuesday, March 20, 2012 6:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
There’s about 500 records through to 2500 records (depending on the OU) so it’s
a fairly sizeable operation, but this is for our test system, so long times
aren’t an issue (and once everything is in place, the production system will
only need to be run once)
Modifying the XML of the definition
The answer is reverse engineering the xml definitions in order to understand
their structure... I have attempted things like that before.. What I do in
order to do something like this is export a similar object, and see what its
xml definition content would look like. In your case you would
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