Re: Import from the command line

2012-04-13 Thread Misi Mladoniczky
Hi, Presumably you do not run the data import manually, and consequently you should be able to add the logfile concatenation stuff into your process without a problem. Best Regards - Misi, RRR AB, http://rrr Hello Misi thanks for your reply. I wish the problem was that simple! For 1

Re: Java API connection pool question..

2012-04-13 Thread Mark Hodges
If the firewall is only closing the inactive connections, you might be able to persuade the mid tier to close them itself. Normally the mid tier keeps some unspecified number of idle connections in the pool for a certain time. In 7.6.4 there are options in the mid-tier config pages to set the

Re: member of a support group

2012-04-13 Thread JD Hood
Hi Michael, Caveat: You didn't mention, but since you phrased it Support Group, I'm presuming you are on an ITSM implementation somewhere north of v7.x. And it's not a dumb question when there are thousands of forms to hunt through. For Support Group memberships, have a look at the form:

Re: SRM attachment question 7.6.04

2012-04-13 Thread Chris Akens
Yes, we are experiencing the same thing, it is a defect. BMC is working to prepare a hot fix for us. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers

Re: SRM attachment question 7.6.04

2012-04-13 Thread Pat Zandi
Thanks so for much for posting Sent from my iPhone On Apr 13, 2012, at 8:06, Chris Akens cak...@gmail.com wrote: Yes, we are experiencing the same thing, it is a defect. BMC is working to prepare a hot fix for us.

Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA

2012-04-13 Thread Jon Slaven
I was going to say Why not just create a stack exchange site proposal? AFAIK they're free, you just have to prove you have enough users to make it worthwile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

JOB: Column Technologies UK Hiring Remedy / ADDM / BI / Bladelogic

2012-04-13 Thread Matt Parker
Column Technologies UK are hiring again for permanent consultants due to project wins and pipeline growth 3 X Remedy ITSM consultant - with AO or CMDB would be helpful 1 X ADDM OR Bladelogic 1 X Business Intelligence consultant (BI) Please contact me for more details mpar...@columnit.com OR

Form export and import - renaming

2012-04-13 Thread John Sundberg
I was thinking of making a similar form to an existing form. I thought I would export it -- modify the name of the form in the export and then reimport. So -- I went poking through the xml definition of the file… The only gotcha I see is that the xml file describes the indexes by index name --

Re: Form export and import - renaming

2012-04-13 Thread Coleman, Gavin
Can you not just select the form and then go to File--Save As? Assuming you're in Developer Studio. Similar functionality exists in the old Admin tool. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW,

Re: Form export and import - renaming

2012-04-13 Thread Goodall, Andrew C
I was going to say the same thing J Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Coleman, Gavin Sent: Friday, April 13,

Re: Form export and import - renaming

2012-04-13 Thread John Sundberg
* I THINK DIFFERENTLY --- SOMETIMES THAT IS GOOD -- SOMETIMES NOT ** Yes - I could just go in and save as... However -- this is a small part of a larger project…. Autogenerate Remedy forms form Lotus Notes forms - :) 1) Auto create table 2) Auto migrate data 3) Auto delete Notes table

Re: Form export and import - renaming

2012-04-13 Thread Bruce Sisk
I clone remedy forms all the time...in fact a development practice I use is to create a demonstration ticketing form for each feature or enhancement that I am working on...so I have a base ticketing form and I export the form and workflow of the base to a def file...I'm more comfortable working

Re: Form export and import - renaming

2012-04-13 Thread Misi Mladoniczky
Hi, Are you sure you are seeing the SchemaId in the definition file? I have never seen that. There should be no problem renaming the form name and reimporting. I have done an almost identical thing where I used normal DEF-files as templates, where the database-name of the template-fields

Re: Form export and import - renaming

2012-04-13 Thread Murnane, Phil
John: How about scripting the creation of the similar form? You could use Java, Perl, Python, or maybe even just a shell script using the driver program. Have the script do the File--Save As. Not quite a fully functional solution, but maybe the seed of one. --Phil From: Action Request

OT: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Joe Martin D'Souza
VY Canis Majoris is the biggest from the list.. Sounds like a geeky name too! The sun is just a little speck compared to the size of VY Canis Majoris which is estimated to be 1800 to 2100 solar radii (1 solar radius is the radius of the sun – obviously and hence the term solar radius). Here

Re: OT: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Axton
Phwew, when I read the subject I thought you were referring to Hollywood. On Fri, Apr 13, 2012 at 11:00 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** VY Canis Majoris is the biggest from the list.. Sounds like a geeky name too! The sun is just a little speck compared to the size of VY

Re: Form export and import - renaming

2012-04-13 Thread Joe Martin D'Souza
I haven't seen schemaID's in definitions as well.. And ever since the dawn of xml formats of the definition files, personally, I have become a huge fan of them simply because of how easy it is to manipulate the contents of these definitions as they are human readable.. Go XML defs Yayyy!!

Re: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Joe Martin D'Souza
Nah.. not even close :-).. was talking of stellar bodies.. Sirius is the brightest star from our vantage point (perception from the earth) according to this. There could be stars brighter than it but not from our perception from earth.. http://en.wikipedia.org/wiki/List_of_brightest_stars Joe

Re: OT: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Thad Esser
So it is Friday, right... Think of the irony of having a bug in your Betelgeuse (beetle-juice) application. :-) On Fri, Apr 13, 2012 at 9:00 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** VY Canis Majoris is the biggest from the list.. Sounds like a geeky name too! The sun is just a

Re: Form export and import - renaming

2012-04-13 Thread John Sundberg
Bruce/Misi, I did some experimenting -- seems to work… Below is the formIndexList section of the exported XML -- it does show index names by number. My test ARS box is 7.01 -- so maybe this is different in 7.6.4 -- will check… (7.6.4 -- same thing -- uses index names as indexes) Seems

new bug: 7.6.04 -- banner bypassed

2012-04-13 Thread patrick zandi
I was playing today and found a new bug.. If you have mandatory banners that popup when you login.. If you just choose a form like User and login the banner does not pop... but afterward if you select home it pops up.. after you were already in. -- Patrick Zandi

JOB: Sr. Remedy Developer - Dallas TX

2012-04-13 Thread SUBSCRIBE arslist Riley L
Opportunity for a Sr. Remedy Developer in Dallas, Tx. If interested in pursuing, please send your updated resume and contact information to ri...@advantagetech.net Sr. Remedy ITSM Developer Location: Dallas, TX US Citizen only 6 month contract to hire The Remedy Developer provides daily

Application-Delete-Entry $SCHEMA$ $Request ID$

2012-04-13 Thread John Atherly
Ok I give up on figuring out why I'm getting error Return Code: 0l ACTL Checking APR:SE:APP:Delete Network Share (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL Application-Delete-Entry $-5$ $1$ ACTL Process:

[Feedback] BMC Remedy Mid-tier White Paper

2012-04-13 Thread Munukutla,Ravishankar
Hi Everyone, BMC Remedy Mid-tier White Paper. Posted on BMCDN. https://communities.bmc.com/communities/docs/DOC-18162 If you have any feedback; more than willing to hear. Has it helped things in production; or any shortcomings-new areas of focus etc. Feedback on any lines will greatly help.

Re: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Joe Martin D'Souza
That would be a ‘heavy’ and hard to remove bug as even a tiny bug might weigh as much as or more than an elephant does on earth when weighed on Betelgeuse, as its gravitational force is probably a few thousand times more than the earth.. Joe From: Thad Esser Sent: Friday, April 13, 2012

Re: Form export and import - renaming

2012-04-13 Thread Joe Martin D'Souza
I am not sure I understood what you are trying to say.. Are you saying that when you mend the def file to create a clone, the indexes are invalid? Joe From: John Sundberg Sent: Friday, April 13, 2012 1:05 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Form

Re: Application-Delete-Entry $SCHEMA$ $Request ID$

2012-04-13 Thread Joe Martin D'Souza
Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System

Re: Application-Delete-Entry $SCHEMA$ $Request ID$

2012-04-13 Thread John Atherly
Sitting back from it I realize I needed th @@: in the beginning _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone:

Re: Application-Delete-Entry $SCHEMA$ $Request ID$

2012-04-13 Thread John Atherly
Thanks _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com |

Re: Application-Delete-Entry $SCHEMA$ $Request ID$

2012-04-13 Thread Joe Martin D'Souza
Didn’t notice that either that you posted your AL logs and not Filter.. Joe From: John Atherly Sent: Friday, April 13, 2012 3:25 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Sitting back from it I

Re: [Feedback] BMC Remedy Mid-tier White Paper

2012-04-13 Thread Goodall, Andrew C
Please see the recommend midtier and tomcat setting differences in the white paper below which is released more recently on 03/21/12 There is one document defect record against below doc in regards to connection pool setting. You need to confer with the publisher regarding the other recommend

Re: Java API connection pool question..

2012-04-13 Thread Dee
Thanks Mark, We are looking into both responses from you and Axton. Bmc eluded to connections to arserver are from the Java API connection pool, with 7.6.4 there's a new option called Lifespan, which if enabled, a connection will continue to talk to the same arserver it was linked to by the

Re: Form export and import - renaming

2012-04-13 Thread John Sundberg
Fundamentally what I am saying its that the xml file has what appears to be hard coded Index names… (Even without me touching it) -John On Fri, Apr 13, 2012 at 2:11 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I am not sure I understood what you are trying to say.. Are you saying

Re: OT: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Doug Blair
** Maximum of two service packs per release. Could be an advantage(think about it)On Apr 13, 2012, at 11:00 AM, Joe Martin D'Souza wrote:** VY Canis Majoris is the biggest from the list.. Sounds like a geeky name too! The sun is just a little speck compared to the size of VY Canis

Re: We should name some of the forthcoming versions of the AR System after some of the biggest known stars :-)

2012-04-13 Thread Joe Martin D'Souza
‘In an ideal world’ no more than 2 SP’s would be a great standard to live by... I think I can see why BMC probably prefers early releases – lower ‘manufacturing’ costs by conducting only brief periods of testing in-house.. They probably rather let the user community do the major part of the

Re: Form export and import - renaming

2012-04-13 Thread Joe Martin D'Souza
I think that shouldn’t really mean a thing.. Internally in a database, where those indexes are stored, the index names are associated with tables with some internal database reference ID’s. So the index names being the same doesn’t mean they are the same indexes. Was your concern around that?

Editing a VUI ID.. (resending because of rejected posting..)

2012-04-13 Thread Joe Martin D'Souza
I’m just curious as to why a VUI ID is not editable to a custom view ID when creating a new form.. Anyone knows why this is designed as is while every other new view it is possible to edit it? I had just taken this for granted before, but today suddenly I got myself wondering why.. Why would

OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-13 Thread Howard Richter
All, I apologies for posting something to this list that is not Remedy related. It was the only way that I could think of to contact all of the people I have worked with in the world of Remedy. I know that in my 16 years of working with the AR system, I have crossed paths with a number of the

Re: Editing a VUI ID.. (resending because of rejected posting..)

2012-04-13 Thread Eric Roys
Joe, Via the java api, translating selection fields from the integer value to the human readable values uses the VUI as an input parameter to the call as : getEnumAliasFromValue(viewId, fieldId()) Instead of trying to keep track of vuid’s across the board, a constant can be used to define the

Re: Editing a VUI ID.. (resending because of rejected posting..)

2012-04-13 Thread Joe Martin D'Souza
That would get the selection field even if the viu ID is customized won’t it? That’s how you can have different aliases for different views.. Good guess but I don’t think that is the reason.. Joe From: Eric Roys Sent: Friday, April 13, 2012 8:40 PM Newsgroups: public.remedy.arsystem.general

Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-13 Thread Joe Martin D'Souza
No apologies required I think. We've all known you for a number of years and I would like to wish you and your son the very best. I hope to hear about yours and your sons progress on this battle. Thank you for informing us. Joe -Original Message- From: Howard Richter Sent: Friday,

Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-13 Thread Rick Phillips
Howard, I've never met you, but I'll be thinking of you. Your son is remarkable; he's setting the bar pretty high with his sacrifice. Best wishes (and a prayer or two) for the both of you. Rick On 4/13/2012 8:31 PM, Joe Martin D'Souza wrote: No apologies required I think. We've all known you