Re: How to check Remedy Logins that are using Web Service

2012-08-15 Thread Mueller, Doug
Just to be clear... Yes, the Webservice client type is 34. The search that was done for me did a partial match (left off SERVICE) and found the wrong match. The client type of 8 was for the waserver -- an earlier version of the mid-tier. It is no longer used -- since version 7.0 or so. So,

Process flow diagram

2012-08-15 Thread Warren R. Baltimore II
Would anyone have a process flow diagram for Asset Management (7.6x) that they would be willing to share? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist

AD: Reduced CMDB service model build efforts for Remedy CMDB/Service Model/Management/DEVOPS Automation

2012-08-15 Thread Emily Melone
Quick note on new BMC Atrium CMDB DATA PUMP™ product releases from Seamless Technologies (NJ); 1. Microsoft *SCCM 2012* to BMC Atrium CMDB 2. Active Directory (*AD*) to BMC Atrium CMDB 3. Symantec *Alteris* to BMC Atrium CMDB 4. HP *uCMDB to BMC Atrium CMDB* vice versa 5. Nlyte to BMC Atrium

Change Management 7.0.3- CR stuck with Complete status.

2012-08-15 Thread Hyunkel v2.0
Dear Listers; Wondering if any of you have been seen something similar to the next situation: I've configured the approval process configuration to follow the next rules: Begin Approved RejectedNo Approvers Completed Closed Cancelled

Re: Change Management 7.0.3- CR stuck with Complete status.

2012-08-15 Thread Pierson, Shawn
I ran into similar issues with custom approval processes years ago, and I can't remember what I did to fix it other than recognizing that it was my fault somehow. The two things I would suggest doing are 1) turn on approval logging via the Approval Administration Console and see what is going

Re: Change Management 7.0.3- CR stuck with Complete status.

2012-08-15 Thread Hyunkel v2.0
Thanks Shawn; Actually I've just realized that could potentially is causing this: Process and rules are being followed just fine, however if users work with the tasks before the Implementation in Progress status is reached, then they bypasses the rest of the approval processes and results on

Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, patches, patches!

2012-08-15 Thread Sanford, Claire
I had so many issues with the patch that I was given. Fonts changed, more Caught Exception Errors than I have had before, fields not populating, fields moving. I went looking and then checked with Support and downloaded the most recent patch dated August 10th

ARS 7.1 to ARS 7.6 including ITSM

2012-08-15 Thread Hyunkel v2.0
Listers; Need some wisdom from all of you. I've just noticed that Support End date for ARS 7.1 is in less than 2 weeks from now. And besides current environment is stable, I'm thinking than better before than after we will be moving into a new release. So for keeping it the right way I'm

Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, patches, patches!

2012-08-15 Thread ravi rai
Claire Which patch did you installed before the current Aug patch ? Was it MT_7604SP3_2012JUL26_CU_ALL Regards Ravi Date: Wed, 15 Aug 2012 15:33:45 + From: claire.sanf...@memorialhermann.org Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, patches,

Re: Importing data from another source form into the ITSM Incident form

2012-08-15 Thread Lee Cullom
--warning-- --sales pitch-- I'd be remiss if I didn't mention one nice little feature of Northcraft in this area. Our cubes are based on .XML... and populated from the ARsystem database. Bottom line is, 2 of our customers are currently leaving our old cubes up (tied to a previous version of

Re: How to check Remedy Logins that are using Web Service

2012-08-15 Thread John Sundberg
Doug, Wondering -- does the server do anything different based on the client-id? Or is it all just for info? -John On Wed, Aug 15, 2012 at 7:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Just to be clear... Yes, the Webservice client type is 34. The search that was done for me did a

Re: OT: Apache Tomcat

2012-08-15 Thread Michael Latham
Roger - What are your tomcat stderr logs looking like? You care to post the exception stacks that you may have seen during the time of the crash? Look for out of memory errors and class def not found errors in particular. Although I think the classdef errors are not likely unless you're

Report limit in ITSM 7.6.4

2012-08-15 Thread Howard's Gmail
Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back