Congratulations to the BMC Team on the 8.0 GA!
We participated in BMC's Select Market Availability (early release) program and
has been running 8.0 in production since September 4th.
There are some great new features in 8.0 (redesigned SRM interface, Social
Collaboration, Email Rules Engine,
Hi,
Even better than 5.1.2 and 6.3?
Are you talking about the Remedy Core AR Server here, or are you referring
to applications as well? Or maybe the client (in this case Mid-Tier)?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best
Hi Misi,
This includes Platform components and ITSM application.
Best Regards
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, September 25, 2012 3:12 PM
To: arslist@ARSLIST.ORG
Subject:
Hi,
We have an AIE Exchange Job (Type: from AR Form to flatfile) that was
running before, then suddenly stopped running. We already turned on the
Debug logs for that job but it doesn't give any errors. Instead, after
the job starts, it seems to be stuck at Waiting for next chunk stage
and no
Have you checked the event logs for the server the job is running on? Perhaps
there is a memory error or some issue with the flatfile being generated.
Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA
***
Hi,
Will using cmdbdiag resolve this error message below?
I have a ARERR [120039] - operation violates the cardinality constraint
of
the relationship.
How do I resolve the error message?
___
UNSUBSCRIBE or
Very useful info Axton. And thanks to Nathan Aker at McAfee. You guys
rock.
R
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Monday, September 24, 2012 7:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Mid-Tier on SSL
**
Hey,
How / Where can I get this certification?
And how much is the investiment?
Do I have to be a employee from a BMC partner company?
Regards
De: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Em nome de Jason Miller
Enviada em: sexta-feira, 27 de julho
Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the
PAC information? I would like to know if I can upgrade the CMDB to version
8 and use it with Asset 7.5. I tried reading through the BMC
Interoperability documentation as well, but all this documentation is
lacking in
Hi,
you need the following:
System Requirements and Notes BMC Remedy IT Service Management 8.0.00 suite
requires and is compatible with the following BMC product versions (or
later):
BMC Remedy Action Request System 8.0.00
BMC Atrium Core 8.0.00
BMC Atrium Integrator 8.0.00
I guess it's the vague statements like designed to optimally work with
that throw me off. I was looking for a matrix, as the document title
suggested. How sub-optimal will my proposed configuration be? Will it
work at all?
Is BMC Atrium Service Level Management the same thing as SLM?
Axton
My reading of that document would say no.
It requires Asset Management 7.6.04 or higher.
Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: September 25, 2012 11:07 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 8 Compatibility
Tadeu,
Please take a look at the below link, it outlines how to be a BMC Certified
Developer.
http://www.bmc.com/education/certification-programs/BMC-Remedy-AR-System-7604-Certified-Developer.html
Looking at the education website, taking all of the classes listed as required
(assuming you need
As in the past, the BMC Remedy ITSM Suite compatiblity document focuses on
describing compatiblity info for Remedy ITSM applications. So, in this case
here, it contains information about Remedy ITSM 8.0 applications.
If you want information about compatiblity of BMC Atrium Core 8.0 with older
Hi All - I heard with ITSM 7.6.4 you could have tasks activated at the
Planning In Progress stage but I am not seeing how to do that. If
anyone had an idea where the documentation is I would appreciate it or
any help around configuring and using this feature.
I guess this question is for those who may have had a fair chance to play with
version 8.00
How different are these in version 8.00.. Meaning if I were to decide to go for
training for these on 7.6.04, will I find myself shooting in my foot when I
have to work with these in version 8.00??
I tried looking in the PAC application but I could not find version 8 of
the Atrium CMDB in there. I looked under all these application names
(these are all the products with the string CMDB in the name):
- BMC Atrium CMDB Enterprise Manager
- BMC Atrium CMDB Enterprise Manager - Enterprise Use
I think what you are looking for is Task Phase Mgmt.
Use this feature after testing thoroughly and after setting expectation
with the users.
At least in 7.6.03 this feature was error prone and caused confusion with
the users.
Also if you enable this I think you may have to redo all your change
Joe,
The SRM 8.0 interface has been completely re-written. Lots of great
updates I think your users will really like.
Definitely recommend signing up for an 8.0 class, when available, if you're
thinking about upgrading.
Regards,
Michael Gould
Manager, Remedy Systems
U.S. House of
Thanks!!! This looks like exactly what I am looking for.
From: patchsk [mailto:vamsi...@gmail.com]
Sent: Tuesday, September 25, 2012 11:46 AM
To: arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Pargeter, Christie :CO IS
Subject: Re: Help finding Documentation
I
Thing is I’m an indie consultant and may need to work on both, so was wondering
if I did the 7.6 class, if it would be easy to graduate to 8.0 without having
to go through another training class. Or if it is significantly different to
administer and customize that may require training again..
Hi,
got a customer request whereby when they perform a Knowledge Search within
Knowledge Management they wish to exclude from the returned results all
articles that are retired. Not sure where to start looking, certainly can't
find anything in the advanced search criteria they could set
Just to clarify, the end-user facing UI has changed significantly in version
8.0.00. The back-end administration portion of the product has not changed too
much from 7.6.04.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The
Hi,
there will shortly be What's new course available for version 8 - WBT.
As mentioned, SRM is the major difference in the Console layout, other
consoles and forms have had things moved i.e. Categorizations and Tasks are
now tabs instead of links.
7.6.04 courses can be utilised (if already
Hi,
this is based on permissions.
If no RKM permissions are assigned, then the user will only see Published
articles. RKM Viewer and above can see all articles in Draft or a Review stage.
You can also specify in the advanced criteria to only search for articles based
on Article Status, but
Looking for candidates to fill Full-Time opportunity as a Configuration
Management Administrator with ActioNet, Inc.
If you or your network is interested, please E-mail me at
echast...@actionet.com.
Regards,
Eric Chasteen, PMP, ITIL V3, CSM
Remedy Practice Manager
ActioNet, Inc.
So that means that IF I educate myself with the backend to customize and
administer SRM, I will not be at a significant loss while attempting to do the
same on version 8:00??
Joe
From: Easter, David
Sent: Tuesday, September 25, 2012 4:59 PM
Newsgroups: public.remedy.arsystem.general
To:
Does the ‘What’s New’ cost additional training bucks/credits?
Joe
From: Carl Wilson
Sent: Tuesday, September 25, 2012 5:04 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Sort of OT: SRM and Work Order Management version 8.0
**
Hi,
there will shortly be
Yes, but I’d still recommend going the other way. Better to be trained on
8.0.00 and disregard some of the features that aren’t in 7.6.04 rather than
learning 7.6.04 and not knowing about what’s in 8.0.00.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions
Thanks for that Carl, certainly does that for them, though they have asked for
a permanent solution whereby they don't need to specify whether the Article
Status is Published or Not...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
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