Hi,
There is a short guide here with some examples focused on the use of
ARInvokeGuide :
https://communities.bmc.com/communities/docs/DOC-21816
In the second part you can see how to return a value (and thus how to pass
a value).
I need to add a few lines in the doc with the ARProcessEvent method
Thank you it all makes sense now.
Because when I use SYNCTOTARGET with SourceServer to TargetServer it worked.
I used same conf file just replaced the Target options to export to a
directory, that is when I saw this error.
By the way thanks for your tool. Using this I was able to avoid a lot of
Hello,
We have the ars server 7.6 and we migrated our Oracle db from 10g to 11g.
It seems to work fine but if the database falls even for a few minutes the
server try to connect just 6 or 7 times and then stops trying.
We need to restart the server each time that the database is stopped for 1
Hi,
Thank you for the feedback.
Just for the record. Qualifiers do work against ARX-files or ARX-directories.
But the ARX-files must be in place before you run such a query.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I.
Hi
I am trying to push new people records to CTM:People and it doesn’t work.
There are a lot of filters that is triggered. My workflow worked just fine in
7.6.03 but not anymore. Does someone know if there is any new actions that I
need to add in the Push?
Best Regards
Magnus Blixt
Magnus,
Can you give more details than 'it doesn't work'do you receive an error?
If so, what is it...you have turned on logging and seen lots of Filters...but
what are they doing?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Hi,
This is a problem for us.
What could have wiped out the AST:AssetPeople records? (outside of some
manually going into the table and wiping it).
The records were there before. We need this info for the used by
relationship. We cannot associate the CIs with the people without this
What do you have to be able to rebuild this such as a spreadsheet with the
Computer name and the User Login?
-Original Message-
From: Koyb P. Liabt tekkyto...@aol.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jan 28, 2013 10:02 am
Subject: AST:AssetPeople
**
Hi,
This is a
I would have to try to find this spreadsheet in the organization.
I need to understand what caused the entire table to be wiped out.
How could this happen - outside of someone manually deleting this? The
reconciliation job would not have done this correct?
If this info was once in the
Hi LJ
I´ll get a RPC call timeout after about 20 seconds and the filter log gets very
large (about 10MB) with a lot of data regarding BMC person and Asset stuff. It
must be something with Asset that cause the problem i think.
Med vänliga hälsningar
Yours sincerely
Magnus Blixt
Service Design
**
We do not have any reconciliation jobs that are configured to delete
AST:AssetPeople records. The only job we have is to remove assets out of a
staging dataset that were submitted by let's say user netcool_usr and
BMC.ASSET with user netcool_usr
**
I would have to try to find
There are only two ways to delete all entries, either through the Application
and a Delete all or through the Database with a truncate. If you can find a
list of Computer Names with the login of the user workflow can be created to
populate the ASTAssetPeople records.
-Original
Magnus,
Turn on Filter and API and SQL logging into the same file on the server, and
wait about 2 min's after you try to create, and then attempt to isolate the
individual transaction, and the start and end of the CE (Create Entry) API call
related to your creation of a people record. For you
Additionally, there is a spreadsheet in the Data Management Tool that can load
Asset-People relationships if you can recover the data. It is in the
Transactions section. Spreadsheet is called Transactional-Asset.xls
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request
Hi All,
This should be an easy question. Under 6.3 the Notify function was limited to
255 characters. I seem to remember this was going to be expanded in later
versions but don't recall if it was done. If it was done what is the new limit.
ARS 7.6.04 SP3
Thanks
Mark
Mark Brittain
Remedy
Which part of the Notification you are trying to verify the size
limit(Subject,Body,To,CC,BCC etc...)?
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Where the Answers Are, and have been for 20 years
Anyone else get this error message when creating a Change Request?
The selected Change Requester is not valid. Use the Return function on the Last
Name, First Name, or Phone Number fields to retrieve the Requester's
information. (ARERR 1441156)
The Last Name, First Name, and Phone Number
Claire,
Check the people form and make sure that they have a default support group
set. I've seen this where on the support group tab, all the groups are set
to No in the default column. At least one needs to be Yes.
Sent from my iPhone
On Jan 28, 2013, at 11:48 AM, Sanford, Claire
Check the user form and then the people form for the person in question. There
is probably a space after one of the names in one form and not in the other. I
also have seen the phone format cause this problem. The user record had
###-###- and the people record had ###.###.
Tommy Morris
Is this happening during the SAVE(Commit) of CR or during selection of
change coordinator?
I have see before something similar to this on ITSM 7.6.03. The solution
for us was to delete the users profile and user form entry, recreate and
assign the permissions again from scratch.
During our
What if you give him change manager as a role?
Marcelo Martinez
IT Change Management / Remedy Administration
IT Customer Care
Chevron Phillips Chemical Company, LP.
832.813.4262
832.381.7776
Notices:
This message is conveyed, and any use is expressly subject to the disclaimer
found at the
+1 on ensuring default support group flag. We just had the same issue here
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, January 28, 2013 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM 7.6.04 - Change
If you're referring to Alert, there's this from the What's New in 7.6.03
guide:
In addition, the size of the Alert Text field in the Alert Events form has
been increased to 4000 characters. Notify actions that use the alert method can
now send alert messages up to 4000 characters long.
-David
My mistake for not providing more detail. I was inquiring about the User Name
in the Notify filter. Found in the Workflow Objects Guide this is still 255.
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday,
We are using ARS 7.6.04
I have a simple change I would like to make to a form (turning on the
What's This feature by going to Properties/Menu Access/ and checking
help) I'm surprised that this feature isn't automatically turned on, but
I'm new to the OOB ITSM.
So I have to create an Overlay to
In the BMC Remedy Action Request System 7.6.04: Form and Application
Objects Guide, page 122, there is a section stating:
Overlays do not perform the following functions:
Automatically merge customizations with functionality added during
upgrades. For example, if a filter has three new actions
It’s not so much the forms as it is the views…
In the 7.6.04 and 8.0.00 release, all fields in a form are added to the view
overlay and are editable when you created a view overlay. This behavior masks
even the base fields from any upgrades or hotfix. In other words, if you have
a view
Thanks so much Rhonda! That's what I thought.ugh
On Mon, Jan 28, 2013 at 2:55 PM, Ersland, Rhonda rersl...@firstrepublic.com
wrote:
**
In the BMC Remedy Action Request System 7.6.04: Form and Application
Objects Guide, page 122, there is a section stating:
** **
“Overlays
Thanks David!
Lisa
On Mon, Jan 28, 2013 at 4:05 PM, Easter, David david_eas...@bmc.com wrote:
**
It’s not so much the forms as it is the views…
** **
In the 7.6.04 and 8.0.00 release, all fields in a form are added to the
view overlay and are editable when you created a view
Have successfully used the data management tool to load data from the
spreadsheets. Data contained within the spreadsheets for some notes fields had
text seperated over several lines. When you use the tool, the text then appears
on one line. Is there a way to re format the text imported back
Simon,
I don't believe there is. The reason it was lost is the DMT converts the
spreadsheets from XLS to CSV, this CSV can't have multi-line encoding, so it
has to strip the enters out before it's even loaded into Remedy, which means
that Remedy knows nothing about it having ever existed.
Well, it's ultimately stored in the ar.cfg file but you need to alter it
through the AREA LDAP and ARDBC configuration forms, as the password is
encrypted before it's written to the ar.cfg.
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Bugger...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, 29 January 2013 10:30 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: Data Management Tool 7.6.04
Simon,
I don't believe there is.
How long has this environment been running. has any new workflow been recently
added.
You could create a new instance of the database from your last restore. This
would give you access to the original data.
Sent from my iPhone
On 2013-01-28, at 7:16 AM, Koyb P. Liabt tekkyto...@aol.com
BMC Support is useless on this one. They sent me a KB article that was not at
all related. This is going to be a fun one! I have to run more logs to send
them. When I get an answer, I will pass it on!
Tauf - He is in one group and it is marked as default. With availability on!
Tommy -
Roger -
I have two positions open. Contact me via the information listed below if
interested in hearing more. Thank you.
Todd Kiefer
Senior Technical Recruiting Manager
Column Technical Services
www.columntech.comhttp://www.columnit.com
Office: 630-541-2081
Cell: 309-256-0924
Fax: 630-390-2216
Has anyone done a customization in the Asset Management - Purchasing
Console - Search Order, to include the tax amount in the Grand Total
on the AST:PurchaseOrder form?
STEPS TO REPRODUCE:
from Purchasing Console
click Search Order - place Requisition ID in Requisition ID field -
click search
You just need to make changes in ldap config form and it will update
ar.cfg/at.conf respectively.
Regards/Vaibhav
On Monday, January 28, 2013, rajkiran Alle wrote:
Hi,
I need to modify the existing Bind User and Bind password for LDAP
authentication, Is it enough if i just modify user and
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