Shawn,
- did you try enable IE compatibility mode to rule out JavaScript issues?
- How do you decide which Active Link fires, via GROUPS or GROUPIDS?
Regards,
Michael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
The below is the error that I'm facing:
Database connection failed; credentials may be incorrect or database may not
be running or correctly configured; please press Previous to return to the
database information.
From: Action Request System discussion list(ARSList)
Please leave the instance name field blank and proceed with the
installation.
Regards,
Abhishek gupta
On Feb 11, 2013 2:54 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt
mahmoud.mahdy-moha...@vodafone.com wrote:
**
The below is the error that I’m facing:
“Database connection failed;
Thanks Very much, It is resolved Now :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Gupta
Sent: Monday, February 11, 2013 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error when installing SLM 7.604 SP1
**
Please leave the instance
Michael,
I didn't enable IE compatibility mode. I'm not even sure how to do that on IE
9 but I will Google for it. That would mostly be a concern because getting
anything changed on our desktops, settings or software wise, requires just
short of a papal conclave.
I am keying off of $GROUPS$
This is the instructions for notifications related to HPD, but you should be
able to find the same filters related to CHG.
https://communities.bmc.com/communities/docs/DOC-17824
___
UNSUBSCRIBE or access ARSlist
I just did some additional testing, and it seems to be related to the
ClientCore.js file in some way. When I look at the error Console it displays
the following:
SCRIPT5007: Unable to get value of the property 'DoLayout': object is null or
undefined
ClientCore.js, line 11 character 7842620
I've seen this error from time to time in Change Management and sometimes in
Incident.
Alert: Caught exception :Invalid property value.
It happens by user and usually flushing the cache on the mid-tiers clears it
up. However, on one occasion I had a user that could not be fixed by this
method.
Can I write an escalation that will turn on the filter logging? I want
to catch one of my feeds that happens at 11:45 pm but I tend to be
asleep at that time of day. I was wondering if anyone had written some
escalations that would turn on logging then turn it off at a particular
time.
That's a good suggestion, although in this case it didn't help. I tried
deleting the search preferences and the ar user preference record because I've
seen that get corrupted as well. Fortunately I have a test user that I can use
to experiment with, but unfortunately this problem only occurs
7.1? I think so.
There is a vendor form called AR System Administration: Server
Information. You could push to the single record there (representing
values in ar.conf). If you do not have this form (I am not sure what
release it was introduced), you could still use driver to set the
All,
Please note that the below post is not active anymore. The client reached
out and stated that they did not want resources recruited from the list.
On Thu, Feb 7, 2013 at 11:42 AM, Tauf Chowdhury taufc...@gmail.com wrote:
All,
I have a position for someone who can install/configure BMC
Easy ... Look to see if you have a form on your system of Configuration
ARDBC. That should be a vendor form of your server's ar.ini file. You can
update the logging value thru a set fields or push fields action. Turning on
logging means changing the value for where Name=Debug-mode.
The
Hi,
Issue might be with window size. Data is stored in the ar.ini (client machine)
or in the User Preferences form.
Solution might be renaming ar.ini or delete their user preference record. Next
time they log into the user tool it will recreate user preferences using the
default values.
Hello listers,
we're upgrading an ARS 7.1 patch 7 non UNICODE on AIX 5.3 against an Oracle
DB with UTF8 character set to ARS 7.6.04 SP4 always on Oracle with UTF8
As a first step we're doing the upgrade on our dev environment, then we'll
proceed with test env and finally with prod
During the
Good morning! Could anyone confirm what indexes are OOB on the Email
Messages form?
AR Server 7.5 Patch 008, MS SQL 2008 DB
The first index contains 7 colums: Mailbox ID, Message Type, Priority, Send
Message, Parse Message, Message ID and Execute/Send at. Is this OOB?
The second index is one
Hi,
BMC is happy to announce the availability of AR System .NET and COM API 8.0
for download at BMCDN location:
https://communities.bmc.com/communities/docs/DOC-22613
Updated notes:
- Upgraded to 8.0 version. Wraps the AR System C API version 8.0_build001 and
offers new API enhancements
You DO NOT need to do a signal or anything.
Changing the logging mode through the ARSetServerInfo call (which is what the
vendor form uses to interact with the server information) will change the mode
immediately and dynamically. You do not need to do a server reset.
So, as folks have shared
Thank you everyone! I will be testing this before I do in prod but I am glad
the option is there!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Monday, February 11, 2013 9:38 AM
To:
I need to update to MT_7604SP4.
If I download the patch MT_7604SP4_2013JAN17_CU_ALL Will it include everything
that is in the ARSuiteKit_midtierWar_7604SP4_Windows.zip update or do I need to
that first?
Scenario 1
ARSuiteKit_midtierWar_7604SP4_Windows.zip
THEN
MT_7604SP4_2013JAN17_CU_ALL
Or
Thanks Prakash.
Kind Regards,
Carl Wilson
www.missingpiecessoftware.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Roy
Sent: 11 February 2013 17:04
To: arslist@ARSLIST.ORG
Subject: AR System .NET and
Claire,
Scenario 1
ARSuiteKit_midtierWar_7604SP4_Windows.zip
THEN
MT_7604SP4_2013JAN17_CU_ALL
is the right option.
Thanks,
Srikanth PSS
Remedy AR System RD
BMC Software, Inc.
http://try.onbmc.com
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not
I tried this and it didn't work in this situation but I have seen that resolve
issues in the past as well. The problem seems to be View specific as well,
it's just that a specific group accesses this specific View.
Since this defect is annoying some important users, I've basically created a
Great Example of Incident Management vs. Problem Management :)
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, February 11, 2013 2:09 PM
To: arslist@ARSLIST.ORG
Subject: SOLVED (sort of): Weird New Window Active
I don't do much API. How would I trigger this in my escalation? A Set Field,
Push, Run Process.
Thank you!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Monday, February 11, 2013 9:38 AM
To:
Why is option 2, not feasible? I think that is the most cleanest way.
There might be some hardwork for copying the data but you can use tools
like (RRRChive, BMC DDM-Delta Data Migration).
Yes there is some learning curve to understand those tools but once you
spend a day or two to test various
The email engine keeps a copy of OOTB email form and workflow def file in
AREmail installation folder.
You can open that def file in text editor and navigate to the Email
Messagessection and see the index fields there.
I have a copy of 8.x Email Messages form and here are fields I see as
Any Multi-Tenancy gurus out there?
ARS 8.0
Oracle 11g
ITSM 8.0
Is there a way to share Customer People Records but completely segregate
Incidents?
We are using Multi-Tenancy and Operating Company to separate Business Units.
Each Operating Company can only see their own People Records,
As long as the client doesn't exclude anyone who is on the list J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: February 11, 2013 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: JOB: BMC Analytics resource (INACTIVE)
**
If it were me
I think the entry ID of the one row in the form is 001 (but you
could
do a search on it and get the entry ID for sure).
I would create an escalation against that form with a Run If of
'1' = 001
(or use name or whatever I just don't know what name
Drew,
With only 3500 records in a form, and if an unqualified search is taking
that much time, you have a bigger problem than indexes in just that one
form. If that form has only 3500 records, and is not expected to grow any
larger than that, I wouldn't even care if there was not a single
Yes OOB 2 indexes are present.
Regarding search is slow can you please check API as well as SQL logs.
[cid:image001.png@01CE090B.0CDF3CD0]
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
32 matches
Mail list logo
