Hi All,
We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03
We have been using this system for development and Implementation and
during this testing period many users had raised several INC/CR/PBI/SR.
Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR
records and set the
This is a very bad idea.
If you reset the counters and you have even one record remaining, you will
be unable to create records because of a unique index violation. It's not
just a matter of clearing out data in the incidents/change/etc. table, but
all referential information as well. It's very
It's possible to delete records via search and Ctl-D and have the
workflow handle the dependencies (at least it was in 7.1) not sure about
7.6. We did this to clean out test data.
However to stop you having problems it is best to move the NextID value
to a larger number not backwards. I would
Hi List,
There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under
these support group.Created support group D, E,F and routed all the tickets
under A, B, C to D,E,F and assigned to one Assignee who is common in all
the D,E,F support group.
Now the challenge is to assign back
Instead of deleting test data, modify so that it falls under a test Company
Support Groups.
If you change the starting number, set it ahead not behind your current IDs.
Also, let your customer know that the ticket IDs will NOT be sequential because
of the Next Request ID Block Size.
Thank
On 5/13/13, Jlbess jlb...@yahoo.com wrote:
Are they new users or existing users? If they're new users, you can create a
people template with all of that information. Then just create new accounts
specifying their name and contact info.
If they're existing users, you can use the data management
Okey Lisa, all users are in the Peoples form, so no new users. I guess that if
only two users is be added to a group, then it's faster to make it manually,
but not if 20 should be added. I got contacted about a tool called 'Meta
Update', at least I can check what that tool can. // Lars
You do not have to set the next ID block size if you do not want to, or set
it specifically for forms you want to and refrain from those you do not want
to. Agreed its great for performance to set it, but performance may not be
the biggest problem for small to mid size shops that do not use part
I am not sure I understood your problem correctly but I'll take a stab at it
based on what I think I understand.
I have understood:-
1) That these tickets were assigned to A, B and C support groups
2) They had no individual assignees at that time.
3) You reassigned to support groups D, E
All,
Thanks for what has been sent. I remember that at one time there was talk
about the use of MS SMS to monitor the health of a Remedy server. But that
was a long time ago.
Take care,
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
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Is MS SMS around anymore? I haven't heard of it since its version 2.0 and
just assumed it died a slow death - that or evolved to something else and is
perhaps an integrated part of their Asset Center solution?
Joe
_
From: Action Request System discussion list(ARSList)
It's now called SCCM.
Dave
On May 14, 2013, at 6:37 PM, Joe D'Souza
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**
Is MS SMS around anymore? I haven’t heard of it since its version 2.0 and just
assumed it died a slow death – that or evolved to something else and is perhaps
an integrated
Never knew SCCM came out from SMS. I thought it just died after 2.0 but now
that I looked up online there was a version after that SMS 2003 and then a
R2 a couple of years later followed by SCCM.. Good to know! I thought it was
just another one of MS's acquisitions..
Joe
_
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Hi Joe,
Thanks for the support.
The requirement is basically as below,
1) That these tickets were assigned to A, B and C support groups
2) They had individual assignees at that time.
3) Reassigned to support groups D, E and F
4) Under these assigned to one individual common to all 3
4) Now
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