I think a simple solution is to have a default value of $USER$ to the Assignee
field.
What this will do is assign the user as soon as the ticket is created. When the
assignment engine is called, it will over-write to the correct assignee if it
finds one. If it does not the value will continue
Hi Tim,
Application Dispatcher - arsvcdsp process is being used with the Approval
server and the
Application Pending form.
Check If Approval debug mode is ON or NOT from Approval Administrative
console.
Regards
Kiran
On Wed, Jul 10, 2013 at 12:51 AM, tim rondeau tim.rond...@oracle.comwrote:
Hi Mark,
This is very strange remedy behavior :)
Anyway, You can try with OOB Non SR fields available on AIF form. Check if
same scenario work for OOB Non SR field.
If that works, then it should alos work for your custom field.
Regards
Kiran
On Tue, Jul 9, 2013 at 11:53 PM, Mark VanOsdel
Hi Sanford,
Check if you have below plugin entry in ar.cfg file on all 3 servers. Below
entry should be threre to initiate plugin.
Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY
ARserveralias/name:
Regards
Kiran
On Tue, Jul 9, 2013 at 4:41 AM, Sanford, Claire
Hi All,
As per my knowledge arsvcdsp.exe files most often have description AR System
Application Command Dispatcher.
You can find it running in Task Manager as the process arsvcdsp.exe.
In armoniter you can check that if it is started or not, eg:-
c:\program files\bmc
Karthik, I don't understand the statement As there are multiple results the
data cannot be directly mapped in the output mapping in the set fields. so,
there is a need to have another form to store data. Here you need to use your
secondary form fields mapped.
I am not aware of a way to have
One way might be to increment and store the entry count when the note is added
by using a display only text field to add the note and set the diary to
read-only for note display and have a button to add the note to the diary field
and increment the count or set it to the diary on save and
We are seeing a gradual acceptance of thin clients as one of the mainstream
platforms. Who is using Remedy for the citrix client? Briefly, what kind of
results have you had?
Andy
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Hi,
One of our users, made the decision that she does not want to see LAN
endpoints in her practice service model that she is building so a filter is set
from ADDM blocking all LAN Endpoints. There is a way to filter LAN
endpoints from the model without shutting discovery of all LAN
We have the Remedy User tool deployed on Citrix with little problems. The main
thing is to make sure each user's cache is separate (and not shared by multiple
users)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
11:14am EST not receiving list posts
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Where the Answers Are, and have been for 20 years
1 Week in and we now have a total of 15 people participating in the
nomination process. We are up to 5 MVP and 4 BMCers which I think is the
highest numbers I have ever seen thus far, but I'm truly
still disappointed that only 15 people have taken the minute or two that it
takes out of your day
By Golly, you learn something new every day!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, July 10, 2013 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservice-Please share your knowledge
**
If you want to
Our Windows 7 users are accessing WUT via Citrix. We have some issues with
Crystal Reports/ODBC but I think it is specific to how one or two of the
Citrix servers are setup and not a technical issue.
Like Fred mentioned the script that launches WUT from the Start menu
seamlessly(ish) checks to
There should be no impact. Since the LAN Endpoints are stand-alone CIs, and
the relationships to hosts are yet more CIs, including them later will just
create relationships between the existing CIs and new LAN Endpoint CIs.
The risk is really if you start with them all and then decide later to
When we try to open a form in Dev Studio (the CTM:People Search form) an
error pops up:
Unable to retrieve the object from the AR System server.
com.bmc.arsys.studio.model.ModelException: ERROR (-1):;
CopyOutVuiFromache() (ARERR 5086)
I can open up fine in Base Element, but not in Best
Hi :)
Are there any performance issues?
Mobilis in Mobile.
Le 10 juil. 2013 à 18:13, Jason Miller jason.mil...@gmail.com a écrit :
** Our Windows 7 users are accessing WUT via Citrix. We have some issues
with Crystal Reports/ODBC but I think it is specific to how one or two of the
Lisa,
BMC Support should be able to walk you through the steps necessary to fix
the corruption at the DB Level.
On Wed, Jul 10, 2013 at 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:
**
When we try to open a form in Dev Studio (the CTM:People Search
Hi All,
I am setting up the Work Order Assignee role for users and ran into a problem
for a large group. After I had assigned the role to about 60 users I got the
error Max Size 512 AP:Role Member List. Looking at the AP Role form I can see
that every time I added someone to the role their
In my experience, it's fairly common to increase the size of that field to
what you need. You would need to so the same in the AP:Signature form if
you ever want to do approvals.
Sent from my iPhone
On Jul 10, 2013, at 2:21 PM, Brittain, Mark mbritt...@navisite.com
wrote:
**
Hi All,
I am
Hi all,
I'm learning to install the 8.1 ITSM product line on a windows 2008 R2
environment for development uses. I typically get the IIS webserver and Tomcat
(7) running independently and then do the Remedy installation steps. I had some
issues with the preconfigured suite installer that I
Hi All,
Using Impact Designer, we are trying to promote a service model that was
created and we keep getting this error below when clicking the promote
button. We turned on logs and we can't find the source of the problem. No
solution from BMC either. I was wondering does anyone know what
High Level - Jetty and Tomcat are comparable applications. (Jetty and Tomcat
are often cast as direct competitors.)
I have never seen ARS Install Jetty or even attached to Jetty.
Most likely related to someone else doing installs or testing on your server.
I would recommend ARS to use Tomcat
Careful about deleting the form - in past versions, it also removed the
workflow that went along with it - given that it's the CTM:People form, you
might want to make sure you havea copy of all the associated workflow that you
can re-import also.
- Original Message -
From: Lisa A DLA
and all of the data :)
On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net wrote:
Careful about deleting the form - in past versions, it also removed the
workflow that went along with it - given that it's the CTM:People form, you
might want to make sure you havea copy of all the
As you indicated there is a risk with starting with LAN Endpoints. We
started with the LAN Endpoints, then it was filtered thru ADDM on our QA
server, however in Production ADDM is populating the LAN Endpoints. So my
concern is not having a mess in our Production/QA environment. Later
Luckily, it's the CTM:People Search form which is a Display Only form.
We ended up just deleting it (and that will delete the workflow) and
then reimporting. Risky move, but it looks like that fixed it.
If it was something like the CTM:People form or some other MAIN form
with all sorts of data
Performance depends on the Citrix server.
As you know Citrix is like a Remote Desktop Connection (with or without a
desktop). The User tool program is actually running on the Citrix server so
performance depends on several things.
- The RAM/CPU/Disks ... of the server
- The
Scary.
BTW -- how does this corruption happen?
I have heard before corrupt form, corrupt act link, filter, etc…
Is it a logical inconsistency -- or something else - like bad data? but
-- how does it get bad data?
-John
On Wed, Jul 10, 2013 at 2:54 PM, Kemes, Lisa A DLA CTR INFORMATION
Excellent. 8)
That's the ammo I needed. I now suspect they didn't install it either, so we
have to consider a possible false positive from the scanner.
Thanks!
-al
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale
Usually it's an inconsistancy in the Metadata tables. In the case of Active
Links or Filters I've seen where the Active link says there are (example) three
actions, but it can only find 2.
I'd assume in the case of forms it has something to do with the relationship
between the form and the
What I mean is doesn't Remedy have to do a Set Field calling the WSDL for
each record that is returned if you pre-populate the place holder record to
receive it? Also would you not need to know exactly how many records will be
expected before you start the fetch, and a way to query for each
Joe,
If you are making a web service call, and you have the mapping set to
another form for the output, it creates a single record for each record
returned in the resultset from the remote db.
On Wed, Jul 10, 2013 at 2:21 PM, Joe D'Souza jdso...@shyle.net wrote:
**
What I mean is doesn’t
So this would create multiple records in the form that you mapped to the
FormMappingElement??
Was this always the case or is it a new feature with one of the recent
versions since WSDL capabilities were introduced?
Joe
_
From: Action Request System discussion list(ARSList)
I didn't know that was possible. I thought that a get was possible only to
set a current record and not create records in another form. This does open
up its use a bit more.. Was this always possible since WSDL capabilities
were introduced?
Joe
_
From: Action Request System
Something else to consider is where the Citrix server sits on the network in
relation to the Remedy server. If both servers are on the same network segment
with no routing between them (only switching) then performance will be
maximized from a network standpoint. However the other extreme is if
A little. Normal Citrix sluggishness. Say if you are typing into a field
you might now see the text as you type and then it just shows up all at
once. It is usable but not ideal. It is just a stopgap until we get
everything moved to our ARS/ITSM 8.x system and go all web-based.
I also forgot
Ah! That reminds me of one other point. We are using WUT on a 32-bit
Citrix server since 64 Win7 isn't supported. The way I understand it from
our Citrix admins is the 32-bit Citrix farm is no longer supported :)
Either way we don't have a supported configuration.
Jason
On Wed, Jul 10, 2013
Good know its possible as I used to think the gets are for single records
only and not multiple records. This might be useful in some of the
integration work that I would need to do in a month or so,
So the way I understand this now is that you create that relationship key
(like a GUID) and
Most of our users are on Win7 64 bit using the 7.6.04 SP3 User tool with no
problems
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, July 10, 2013 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Citrix?
** Ah!
Neither have I seen or known ARS to be bundled with Jetty. It has got there
some other way but not the AR System installer.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones
Sent: Wednesday, July 10,
That is correct Joe. I have used it to in a scenario like below. There are
2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts
SRM(system b)
An AIF was created to create service requests on system b. Requirement was
to allow user to type in first 4 characters of a CI name
The reason I had not seen this possibility is that it's a Set Field action
where you can use the WSDL option to set fields so didn't see how that could
possibly store anything in the current transaction if the return was an
array, unless you used some method to accept that input to a data
Good luck. :)
Regards,
Karthik
On Jul 11, 2013 6:44 AM, Joe D'Souza jdso...@shyle.net wrote:
**
The reason I had not seen this possibility is that it’s a Set Field action
where you can use the WSDL option to set fields so didn’t see how that
could possibly store anything in the current
Thank you and I do appreciate the offer but that would be too much trouble
for something that seems to be so simple.
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Wednesday, July 10, 2013 10:17 PM
To: arslist@ARSLIST.ORG
Thanks everyone,especially Karthick, for spending some time and helping me on
this.
Regards
Robin
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Where the Answers Are, and have been for 20 years
Hi all,
I have a requirement to read an .xml file and insert records to a remedy form.
Please let me know how this can be done and prons and cons.
Thanks in advance.
Regards
Robin
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What version of ARS?
you could use pentaho Spoon that now comes bundled with Atrium Integrator.
on Spoon, create a transformation add an XML Input, add an AR Input step,
connect these two after performing needed trasnformation. you should be
able to insert records into ARS
Regards,
Karthik
On
Correction, need to add on AR Output step
On 11 July 2013 11:07, Karthik karthik...@gmail.com wrote:
What version of ARS?
you could use pentaho Spoon that now comes bundled with Atrium Integrator.
on Spoon, create a transformation add an XML Input, add an AR Input step,
connect these two
Karthick,
The server is 7.6.04, custom build(no other remedy applications).
Does Atrium Integrator support with custom build application?
Regards
Robin
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not very sure. But, it should work is what i beleive
On 11 July 2013 11:18, Robin Mathew robi...@rediffmail.com wrote:
Karthick,
The server is 7.6.04, custom build(no other remedy applications).
Does Atrium Integrator support with custom build application?
Regards
Robin
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