Hello Experts,
I am seeking your expertise with regards to an SLM issue.
Issue: When an incident is created, the active link
INT:HPDSLM:INC:SLAStatus_150_Green is responsible for changing the color of the
SLMDVF field to green. It looks for the value SLM Status = Within The Service
Target.
You are right there were some issues with exchange 2010.i
would suggest to perform testing with exchange 2013 before you migrate.
On the other hand,it is important to check with bmc support whether they
support 7604 with exchange 2013
Thnks
Regards
Munesh
On Aug 29, 2013 2:21 AM, Hutcheson,
I'm using 8.1 in development (planning on upgrading my user testing server
soon) and the WUT is as indispensable as ever.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent:
Thanks Shawn for the reply.
With regards to the Similar Subject Line, I have one more similar doubt in the
section Other Enhancements in v8.x-
The Documentum says The Db-Case-Insensitive option in the ar.conf (ar.cfg)
file was improved.
Again, the option was available with v7.6.04 as well, but
OK...I have a form that has a field that is required if a button is selected.
The thing is it requires 6 characters to be entered. How can I set that to only
allow numerical characters (a ticket number) vs N/A. The N/A has been used
recently and that will only throw off my reports so again how
I have had some experience with this but I wouldn't say expert... these SLM
measurements are run via escalations and I believe the default is 5 mins. Also
you probably want to modify your ports/queues to allow for more threads to be
used if you are using a lot of service targets. Sorry I can't
Ron,
If you want a character field to be exactly 6 numerical values, and to
throw an error if it's not, then you can use this run-if in an AL/Filter
NOT 'Field' = [0-9][0-9][0-9][0-9][0-9][0-9]
and have that workflow throw an error.
On Thu, Aug 29, 2013 at 7:14 AM, Ron Young
I think the option can now be:
Db-Case-Insensitive: true
or
Db-Case-Insensitive: TRUE
Good to see it made the list of enhancements.
Could you imagine if the Case-Insensitive option was case-sensitive.
Keep Calm - Remedy On.
-John
On Thu, Aug 29, 2013 at 7:10 AM, Sagar G Anandpara
If your escalation rpc socket i.e. 390603 is configured as single threaded,
then please increase the min/max threads for escalation queue if not already.
Also create escalation pools and have frequently running escalation run on
dedicated escalation pool.
-Original Message-
From:
Ron
You could also try a set field LENGTHC(ButtonFIeld) and then an error message
If the number is not equal to 6.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, August 29, 2013 9:18 AM
To: arslist@ARSLIST.ORG
Yes there is a real enhancement, see this info:
Db-Case-Insensitive 1
Flag indicating whether to perform case-insensitive queries on Run If
qualifications for active links, filters, and escalations. (For Oracle
databases, ensure that this option matches the behavior of your Oracle database
so
So this applies only to code (ie. as it says below, Active links, filters,
escalations). Not end-user queries, correct?
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: August-29-13 9:26 AM
To:
Thanks Meilssa and Kiran for sharing your thoughts. However, I do not see any
escalation running on SLM:Measurement form or I may be wrong. Can you please
provide me the escalation name please?
Thanks in advance!!
Regards,
Shashidhar
AL = Active Link :)
On Thu, Aug 29, 2013 at 7:49 AM, Young, Ronald P. rpyo...@southernco.comwrote:
**
I am not sure if I confused you guys or if I got confused by reading the
replies…J. I got it set to 6 characters by changing that in the database
properties for that field. I want it to be
Ron,
What LENGTHC does is count the number of characters in the referenced field and
then that number in another field like this
First filter (or AL)
Set Field Count LENGTHC(ButtonField)
Second Filter (or AL)
Run If Count !=6
Error Message
From: Action Request System discussion
Yes, but it does nothing to verify that the 6 char's are numeric in nature
:)
On Thu, Aug 29, 2013 at 7:59 AM, Brittain, Mark mbritt...@navisite.comwrote:
**
Ron,
** **
What LENGTHC does is count the number of characters in the referenced
field and then that number in another field
Not sure what do you mean by end users , however end users too access the
application and their activities triggers Active Link, filter or escalations
execution. So yes this is applicable to end users too.
Also this is applicable to all type of forms except vendor, view, display-only,
and join
There are polling escalations that are associated off of the SLM:EventSchedule.
Search for escalations that start with SLM you should find them.
Best Regards,
Melissa Gritz
UF Information Technology
P.O. Box 112050
Enterprise Systems Infrastructure
-Original Message-
From: Action
So I guess doing this should work right?
Run if qualification:
'ED TAG ID #' != [0-9][0-9][0-9][0-9][0-9][0-9]
If Action:
Must be a numerical value of 6 digits.
Thanks,
Ron Young
Courage is not the absence of fear, but rather the judgement that something
else is more important than fear.
I think that'll work.
On Thu, Aug 29, 2013 at 8:22 AM, Young, Ronald P. rpyo...@southernco.comwrote:
**
So I guess doing this should work right?
** **
Run if qualification:
'ED TAG ID #' != [0-9][0-9][0-9][0-9][0-9][0-9]
** **
If Action:
** **
Must be a
Try this ... straight from the smartest gal I've ever met at BMC. :-)
1) increase the escalation threads to 8 minimum / 8 maximum
2) configure the SLM:EventSchedule:TAD_PollingEscalation to run in a separate
escalation pool (either Pool 7) and modify it to run every minute rather than
the
Hi All,
I'm back again with another I should already know this question. I need to
load a couple of companies and can't find the spreadsheets to do it. I have
looked in the Data Management Tool and don't see it there. The Data Management
Admin Guide assumes you have the spreadsheets.
ARS
You need to use a LIKE. So it would be:
NOT ('ED TAG ID #' LIKE [0-9] [0-9] [0-9] [0-9] [0-9] [0-9])
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Longwing, Lj
Sent: Thursday, August 29, 2013 14:29
To:
If its only a couple of companies you can manually put them in the through the
app admin console...
Best Regards,
Melissa Gritz
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, August 29, 2013 11:12 AM
To:
The first go is a couple of companies to go through the process and then do a
bulk upload of several hundred.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gritz,Melissa Dampier
Sent: Thursday, August 29, 2013 11:24 AM
To:
Hi Pascale,
Create an active link,
- Execute on window open, Window loaded
- Runif : $OPERATION$ = CREATE
- Set field Action: Attachment = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT
fieldid location of file
1. fieldId not field name
2. location: have not tested if the file is located on UNIX
Hi Deyon,
I've tried that, but it did not work. But I have found another way. I am
using Javascript instead and open a template on a secure location instead
Thank you,
Pascale Sterrett
Remedy Technical Lead Developer
Integration and Standard Process (IPS)
Daimler Trucks North America LLC
We are on ARS 7.0.01 P 11, ITSM 7.0.03 P 007 / Windows 2003 R2.
Currently we are on 10G - 64bi Oracle DB, and considering to
do an upgrade to 11g. Does anyone have experience with this or know how
to do this without upgrading the application?
Danielle R. Henderson
ISC-O Remedy Application Admin
Hi Experts,
I have query regarding SOAP authentication headers for consuming Remedy 8.1 web
service by external application.
As of AR 8.1 , the consuming application need to provide authentication in SOAP
header. ( User Name, Password, Authentication etc).
I have a requirement where
Mark,
You could export one existing one with all the fields to a .csv and then
determine which fields are required for an import to create new ones. That
way you have created a template spreadsheet.
Susan
On Thu, Aug 29, 2013 at 10:25 AM, Brittain, Mark mbritt...@navisite.comwrote:
**
The
Kiran
What I meant by end-users, is users doing manual querying. Example, opening
the HPD:HelpDesk for via the web and doing queries either via QBE or via the
query bar. Yes, users actions can trigger active links and filters (not so
much escalations), but I was more interested in whether
Thanks Mike and Melissa :-)
Regards,
Shashi
On Thu, Aug 29, 2013 at 8:07 PM, Tomasiewicz, Mike (Information Technology)
mike.tomasiew...@conagrafoods.com wrote:
Try this ... straight from the smartest gal I've ever met at BMC. :-)
1) increase the escalation threads to 8 minimum / 8 maximum
Another option would be to set the pattern in the field property attributes to
[0-9][0-9][0-9][0-9][0-9][0-9]. If anything other than 6 numbers is entered
the user will get an error indicating the pattern does not match and they will
not be able to save the record. One downside to this is
Username and password have always been required when consuming a Remedy hosted
web service. 8.1 does not change this.
The Integration Guide describes authenticating to a web service published by AR
System. Basically if the AuthenticationInfo header data is not provided in
the XML the
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers
7.0.03. I am wondering what happened to the “Duplicate of” and the “Original
of” incident relationship types. There was no mention in the “What’s New”
information regarding these selections being removed;
Hi Claire,
I dont see any problem in the order of the installation. Why dont you check
out the pre-configured stack installer from BMC? It is pre-packaged and a
combined installer for everything you have listed and does it automatically
in the correct order
- Karthik
On 30 August 2013 00:35,
Karthik,
There is not a stack installer for SP4.
Claire
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Thursday, August 29, 2013 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Package - SP 4 Reinstall
**
Hi Claire,
I
Susan,
Those relationships are still there out of the box in 7.6.04. Perhaps all
your defs and records didn't make it in during the install?
Sent from my iPhone
On Aug 29, 2013, at 2:07 PM, Champagne, Susan schampa...@hsnsudbury.ca
wrote:
**
Hi folks,
My company just went live with Remedy
Yeah, they're still there, Susan. I personally wrote some test plans around
those two relationships when we went live with 7.6.04 two years ago. And we're
still on 7.6.04, and they're still there. Are you using Best Practices or
Classic View of the incident form, and if so, where are you
I concur with the username and password (authentication headers basically)
always being required unless as Fred said if it was set up for anonymous
login in the mid-tier..
Does anyone know security wise what might be better? I'm assuming that
setting an annonymous account might be better security
When you install the data Management tool on your PCM you will find the in the
newly created folder
Sent from my iPhone
On Aug 29, 2013, at 12:18 PM, Susan Palmer suzanpal...@gmail.com wrote:
**
Mark,
You could export one existing one with all the fields to a .csv and then
determine
I tried with Anonymous user name and password from mid tier config page.
It works if i try to submit WSDL request through client tools like soapUI, XML
spy etc.
But, it does not work when consuming application ( developed in Java) tries to
consume Remedy web service without SOAP authentication
That's because you are expecting the mid-tier to be work when you are
consuming a web service.
Its not..
The mid-tier is used only when external parties are using the web service
you have created on your AR Server.
When you are consuming an external service, you are using a Filter
operation,
Hi Kiran,
What you gave as a real enhancement (in the Tabular form), was there in v7.6.04
as well, so only I had made the post.
What John is telling makes sense but is that the only improvement John? or any
more things been improved, and if so, how do they too help?
Also, I too would like to
Hi List,
Lot of things are given in the document about the Drop Shadows in Panel/ Panel
Holder, except the definition of
Drop Shadow (I hope its not just a shadow which can be along the borders)..
What exactly are Drop Shadows, but I don't want to know that as a property
which can be used for
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