Cant get in there, my clients support expired and they will not renew...
On Monday, November 24, 2014 2:31 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
Look at the AMIGO program in the DOCS section on BMC. There is a great
spreadsheet there that is basically your
Scott,
Docs don't even require a login anymore, let alone a support contract...
On Tue, Nov 25, 2014 at 6:44 AM, Scott Hallenger vadr...@yahoo.com wrote:
**
Cant get in there, my clients support expired and they will not renew...
On Monday, November 24, 2014 2:31 PM, Sanford, Claire
Claire/Scott -
Can you post a link to this AMIGO program you're referring to? I can't
seem to find it within the Documentation section on BMC's site.
Thanks,
Rob D.
On Tue, Nov 25, 2014 at 9:03 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Scott,
Docs don't even require a login anymore,
https://communities.bmc.com/docs/DOC-28417
On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:
**
Claire/Scott -
Can you post a link to this AMIGO program you're referring to? I can't
seem to find it within the Documentation section on BMC's site.
Thanks,
Rob D.
On
Carin -
Thanks for the link!
Rob
On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com wrote:
**
https://communities.bmc.com/docs/DOC-28417
On Tue, Nov 25, 2014 at 9:57 AM, Rob Dudley duds1...@gmail.com wrote:
**
Claire/Scott -
Can you post a link to this AMIGO program
let me know if i could be of more help
On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote:
**
Carin -
Thanks for the link!
Rob
On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler remedy...@gmail.com
wrote:
**
https://communities.bmc.com/docs/DOC-28417
On Tue, Nov
lolSame here I was just afraid to ask.
On Tuesday, November 25, 2014 11:25 AM, Carin Grobler
remedy...@gmail.com wrote:
**let me know if i could be of more help
On Tue, Nov 25, 2014 at 10:02 AM, Rob Dudley duds1...@gmail.com wrote:
**Carin -
Thanks for the link!
Rob
On
Paged through every Remedy/Atrium/ITSM Amigo related page I could find
and the only spreadsheet I saw was for sizing recommendations.
Like always with BMC docs, this spreadsheet is going to be as easy to find
as Bigfoot...
-JDHood
On Tue, Nov 25, 2014 at 11:00 AM, Carin Grobler
Are you doing a parallel upgrade or in place
On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:
**
Paged through every Remedy/Atrium/ITSM Amigo related page I could find
and the only spreadsheet I saw was for sizing recommendations.
Like always with BMC docs, this
Look at KA404409
there is templates attached
On Tue, Nov 25, 2014 at 11:38 AM, Carin Grobler remedy...@gmail.com wrote:
Are you doing a parallel upgrade or in place
On Tue, Nov 25, 2014 at 10:59 AM, JD Hood hood...@gmail.com wrote:
**
Paged through every Remedy/Atrium/ITSM Amigo related
Seem completely feasable to me, but wanted to consult the minds on this as
well. Is it OK to run a full ITSM 7.1 def set on ARS 7.6.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are,
We are on version 8.1.00 Patch 2 and when we go to Data Management fly out we
only see Job Console, Spreadsheet Management and Data Wizard, We do not see
Onboarding Wizard!
Any help, suggestions?
___
UNSUBSCRIBE or
This feature is in 8.1 .02 and later
On Tue, Nov 25, 2014 at 12:25 PM, Jesse jesse.isselbac...@accenture.com
wrote:
We are on version 8.1.00 Patch 2 and when we go to Data Management fly out
we only see Job Console, Spreadsheet Management and Data Wizard, We do not
see Onboarding Wizard!
Any
Using 8.1 patch 2 we can not create People records getting error Required
field cannot be blank: AST:Perosn:Data Set ID (ARERR 326)
Any help sugestions?
Thanks
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UNSUBSCRIBE or access ARSlist Archives at
Yep - I've looked at the files attached to KA404409 (and the other related
AMIGO pages) and there is nothing that looks like a post-upgrade test-plan
that could be used to UAT the out-of-the-box ITSM -- a test plan that
exercises the out-of-the-box modules to validate out-of-the-box
functionality.
OK -- I completely misread the original post by Scott Hallenger. I thought
he was looking for a UAT test plan... He was just looking for the upgrade
plan. My bad.
But if anyone knows if a BMC blessed UAT plan exists, strictly for OOB
functionality, that would be awesome too!
-JDHood
On Tue, Nov
No... test plan... post upgrade/install test plan.even down to the use
cases if possible..
On Tue, 11/25/14, JD Hood hood...@gmail.com wrote:
Subject: Re: Remedy Test Plan
To: arslist@ARSLIST.ORG
Date: Tuesday, November 25, 2014, 1:45 PM
**
I ready it the same way you did. I wish you luck on finding such a
document from BMC (and not paying Professional Services for it).
Jason
On Tue, Nov 25, 2014 at 10:45 AM, JD Hood hood...@gmail.com wrote:
**
OK -- I completely misread the original post by Scott Hallenger. I
thought he was
I saw this in my spam folder after my last reply. I know others have had
an issue with Yahoo mail being marked as spam on the List (by Gmail
users). You might want to consider creating/using an email address from a
service other than Yahoo to make sure everybody on the list is seeing your
posts.
You bet it is ok. You have my blessing. smarta$$ off I have not
specifically run ITSM 7.1 on ARS 7.6 but largely you should be ok. There
are some behaviors that may have changed between ARS 7.1 and 7.6 and might
give you a few minor surprises but for the most part the def won't care. I
think
I find it hard to belive that not a consultant out there has ever gone through
an upgrade/deployment and had to have the user population test the newley stood
up system. Does not have to be an official BMC doc. Just any company that has
UATd 7.1 ot 7.6. However, my google searches did yield
Thanks Jason I'll give trhis some thought...
On Tue, 11/25/14, Jason Miller jason.mil...@gmail.com wrote:
Subject: OT: Re: Remedy Test Plan
To: arslist@ARSLIST.ORG
Date: Tuesday, November 25, 2014, 2:53 PM
**
I saw this in my spam folder after
Well, those that have would not likely be able to share those documents,
because they would be the proprietary property of either their consulting
agency or the client.
That being said, a generic plan would simply be to test the processes that
the ITSM products use. Set up some configuration
I agree consultants have them. But I think the rub there is the
consultants use those to make a living. There have been a number of times
I have talked to people/partners/BMC Professional Services that have the
docs/process/whatever I am looking for and say we can have them for the
low, low
Testing an upgrade /install
1. Core functionality of the server and related services
2. Validate and test Foundation elements and supporting data
3. Use User guides to test base functionality of each ITSM application
4. Test all Integration's within ITSM and outside (LDAP, SSO etc)
5, Provide
Long story here but they use remedy every day, yet they dont want to
upgrade itsm they are happy enough with their itsm as it is. However, they
are running in to compliance issues outsode of remedy, like with MS. Again
long story, but I'm just checking if this could be a viable plan
ITSM 7.1 is the same everywhere (until its customized of course). So it stands
to reason that there are 1000s of test docs out there that match up directly to
itsm 7 OOB. Its an old unsupported system now, no need to keep those docs so
close to the chest.
Thanks for the info. Viable, yes. Potentially with some challenges.
We are still on Help Desk 6 on 8.1 ARS. I stop short of calling it ITSM
because all we are using is Help Desk and this was before Assignment
Engine, EIE/AIE and various other newer processes external to AR that now
make up the
Jason,
it is my understanding that what support gives you is the entitlement to
upgrade, move servers, etc...not the entitlement to continue running your
current install/version. I'm also not a lawyer, and don't know all of the
ins and outs...but, from everything I understand, you are fully able
I would check on ARS/ITSM compatibilities, I have heard of a customer who was
on ARS 7.1 and ITSM 7.0.03 and could not upgrade ARS to 7.5 because their
current version of ITSM would not work with that version of ARS. I heard about
this years after the fact so I don’t know if any testing was
You and LJ are likely correct. I have heard similar things. It is just
odd to me and seems against how a typical license agreement is written. I
am so use to you can use this as long as you pay us (for server software,
not Office, etc.) I just figured BMC wasn't enforcing it or going after
the
I would say yes...they are entitled to it and received it during their
support window
On Tue, Nov 25, 2014 at 3:54 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
You and LJ are likely correct. I have heard similar things. It is just
odd to me and seems against how a typical license
I like this kind of sharing of these checklists.
Thanks for sharing // OmegaLi
-Original Message-
From: Carin Grobler remedy...@gmail.com
Sent: 26/11/14 5:10 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Remedy Test Plan
**
Testing an upgrade /install
1. Core
Hi
We have configured our Atrium SSO 9 environment with kerberos as per the
BMC documentation when we try to access a remedy url to ITSM it is taking
us to the Atrium SSO login page where no credentials are accepted at all.
I have had a look in the log files and found a error message
WARNING
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