Re: Upgrade to 8.1.2

We have successfully helped may large and medium size companies tackle upgrades and migrations through the years. It is important to understand this question is more complex than the actual implementation. We have a article on ITSM Migration methodology on our site.         

Re: Upgrade to 8.1.2

Personally I am a fan of new builds and migrating data when it comes to ITSM. So much changes (and breaks) over the years and it is a great time to evaluate customizations and if they are still needed. Have you looked into the AMIGO Program for ITSM Applications Suite

Importance of HPD:Help Desk Assignment Log

Hi List, What is the importance of HPD:Help Desk Assignment Log form ? What are the things to be considered if we are going to archive the records of this form? Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives

Re: Upgrade to 8.1.2

Hi Koyb, I think you will find that there is no upgrade in place facility for 7.0.3, so I would recommend you stand up a new server. We offer a Data Migration Script package http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html or even a fixed price data migration service

Re: Upgrade to 8.1.2

Fwiw, I'm having enough issues with a clean install that I wouldn't want to try this over live code and data. 8.1.2 is the first version using a new install package, and it has issues. I can neither fully install nor fully uninstall ITSM. Rick On Apr 9, 2015 12:34 PM, Scott Buntin

Re: Importance of HPD:Help Desk Assignment Log

The form contains time segments spent on resolving an incident request. Some time records are triggered automatically but manual entry is done when a user clicks the Assignment Log(?) button on the Assignment area. Reports could be run on this form to see how much time was spent on incidents.