Update: I did talk to product development team in this regards, developers
mentioned that , whatever we do within Best Practice Customization Mode is all
overlay, so whatever the options you see, add/delete/create etc . they are only
applicable to the overlay objects.. if the object/s is/are
Hey everyone,
Im looking for a way to relate support group entries to the AR Group entries.
Over the past many years, we have been renaming support groups via the Data
Wizard, without realizing that the AR Group form is not updated. We have a few
hundred instances where the Long Name on the
There is a relationship that is most likely a hidden field. Do you have a
compelling reason for determining which AR Group is tied to the Support Group.
-Original Message-
From: Jamie jamie.bo...@transamerica.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Apr 27, 2015 4:36 pm
especially if your users are point-blank telling you it matters
I think that is what I find the most humours (in a not so funny way). Here
are numerous users relaying our experience, thoughts and feelings here and
are told it is fine as is. For a BMC engineer, yes maybe. Real-world people
using
Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are
trying to configure it to connect to our Remedy server 8.1.02 201408260235
on Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config
contains below : TCP_FLAG = TRUE, AR_TCP_PORT = 7601,
Hi All, We have Netcool/OMNIbus SMP Gateway Server - Version 7, which we are
trying to configure it to connect to our Remedy server 8.1.02 201408260235
on Linux 2.6.32-431.29.2.el6.x86_64 and Oracle DB. The gateway config
contains below : TCP_FLAG = TRUE, AR_TCP_PORT = 7601,
Hi Kiran/Tim,
Actually if you are in best practice customization mode, you wont be
allowed to delete a base form/workflow, this how it was designed. So your
delete option will only available for overlaid objects in best practice
customization mode.
Regards,
Harsh
On Mon, Apr 27, 2015 at 3:52
Fwiw, you'll find the most useful information on Spoon on the Pentaho Web
site, not BMC. Just like Apache or Java.
Rick
On Apr 27, 2015 6:58 AM, Pierson, Shawn shawn.pier...@energytransfer.com
wrote:
**
Good morning,
I’m not the most knowledgeable when it comes to Atrium Integrator, and
Yes William,
Sometime it really do paranormal activity like forms overlay from backend
doesn't get deleted and makes the form corrupted then really it's such a
pain to delete the overlay references from database to restore the base
form. Even backup doesn't works in that case.
Regards,
Harsh
On
Thanks for the detailed explanation Doug. I must of misunderstood your
original post, I was thinking there were clients utilizing automated language
translation software without customizing the Remedy application. I guess in my
mind I had envisioned a piece of software that could translate
That's a good nomination for a product upgrade. In BP mode the delete really
should be Delete all overlays.
You should put that in the communities - I'd upvote it. Even though I know
it's only going to delete the overlays I REALLY dislike clicking the delete. I
normally make a backup first
Shawn,
If I'm not mistaken, the AI utilizes the password stored in
UDM:RAppPassword for running jobs...this should be the Application Service
Password if I'm not mistakenset this properly and verify if it starts
working.
On Mon, Apr 27, 2015 at 7:58 AM, Pierson, Shawn
Then when in Best Practice, can the Delete be called Delete Overlay? That
seems so easy to do and assures us that we would be deleting the overlay and
not the form. Sometimes I'm in Base and mean to be in Best Practice (doing
research or something).
Lisa
-Original Message-
From:
Good morning,
I'm not the most knowledgeable when it comes to Atrium Integrator, and I'm not
really able to find much specific information about it in BMC's documentation.
Basically, I have a job that fails with errors such as the following:
2015/04/27 08:39:11 - ARDatabase - ERROR (version
Thanks. Changing that seems to make no difference on my production box, but I
was able to get a different error when the value was invalid on my test box,
which makes me think that this is trying to pass an invalid AR User account
somewhere.
Thanks,
Shawn Pierson
Remedy Developer | Energy
I am not talking about moving binaries. I am talking about how the installer
works on secondary installs.
When you install the first server in a server group the arserverd process
should be up and running. The installer does the file system upgrade and the
db changes.
On the second (and all
I have this kind of error before and what I did is open the ar.cfg file and
copy the long string password on line Remedy-App-Service-Password: long
string
and open UDM:RAppPassword and paste it on RApp Password field and make sure
you have the correct Server Name.
Virg
On Mon, Apr 27, 2015 at
Thanks. I’m going to give this a try. I was just able to get it working using
an account from the User form that has the right permissions, so I now know
that I can at least connect. I’ll try fixing it and running it again to see if
it still works.
Thanks,
Shawn Pierson
Remedy Developer |
Your problem may be just a little more complex than just touching this data
in the foundation layer. You might have too look at other application areas
too where that data was set. And that might be the more difficult part as in
some of those areas, you might not have the Group ID stored on that
Hi David or Gidd,
Bring out one from the archives... I am trying to find an example of
data-driven auditing. Both websites listed have been revamped over the
years and the links no longer work. Do either of you still have this app
posted or can you post it somewhere?
Or if anybody else has it
Despite being comfortable with the labels personally, I do think there is a
point to all this.
But until that becomes a reality, just know that when you are in the best
practice mode, the deletion of base objects is not allowed by the tool. So
there is nothing to fear there.
It's only when
The original Netcool gateway uses the Alert/Notifier to receive data back from
the AR System.
Do you have a specific port set up in the ARS Administration Console for Alert
Outbound Port?
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
What is the transformation you are running, is this AI transformation via
ITSM/UDM? Or directly from Atrium Integrator?
Ross Mitcham
Lead Product Developer
Direct
+1 905.707.3534
50 Minthorn Bvld.
Suite 200
Markham, ON L3T 7X8
Canada
[BMC
Directly from Atrium Integrator. It’s a job to import spreadsheets into the
CMDB.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mitcham, Ross
Sent: Monday, April 27, 2015 10:17 AM
To:
I'm looking for your experiences out there when you have moved your existing
AR System platform from IPv4 to IPv6?
I was wondering if the Physical (MAC) Address changes? That would impact the
AR Server Licenses. Would the Physical Address change? Can it be spoofed
back to the old address like
Upon further testing I haven’t actually resolved this. Somehow the account of
the consultant that left is tied to it because the jobs only run when he has a
User record. I guess I’ll just open a ticket with BMC support to see if I can
get it resolved that way because I can’t find any
Thanks Doug. I did open a support ticket.
As a follow-up.
I added the extra step of doing a set fields FROM the view form TO the staging
form where View Form Request ID (VFRI) = the stored value of the VFRI on the
staging form and setting the attachment. That works. Sort of.
I have an
While that looks like the logical way to reach that conclusion, I was
wondering if that value of the NIC had some sort of a internal algorithm
that calculates it based on the output of what you receive on a ipconfig
/all for Physical Address. While this value is of the format
XX:XX:XX:XX:XX:XX
I've yet to run a server with no v4, but I don't expect that to impact MAC,
that is associated with the nic, not the protocol in use :)
On Apr 27, 2015 9:44 AM, Joe D'Souza jdso...@shyle.net wrote:
**
I’m looking for your experiences out there when you have moved your
existing AR System
Created new idea if you would like to vote for it:
https://communities.bmc.com/ideas/10022
Thanks everyone!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: Monday, April 27, 2015 10:46 AM
To:
You have shared the information which I was not aware. Thanks a billion for it
but still have couple of questions.
If AR Server service is down then how will the installer verifies the Remedy
user credentials used during installation? Installation may fail here.
Do I have to stop the service
Thanks Lisa!
I understand the logic the BMC dev team is using however now that people
have some real-world experience working overlays there are enough people
pointing out their discomfort in the verbiage delete meaning delete
overlay and delete base. As Lisa pointed out there are times where we
Jamie,
Take a look at the CTM:SYS-Access Permission Grps form. The Permission
Group ID field has the AR Group form id. The Support Group ID field
has, well, the support group id (SGP).
Thad
P.S. arinside is a handy (and free) tool for helping trace through
workflow.
Yes indeed!
Holy moley, having to click delete on a core form on production server
during a maintenance window, with absolutely zero indication in the GUI
that you are not, in fact, deleting and/or fouling the form ... especially
if the GUI behaves as if that is exactly what you have just done
Good afternoon,
With some help from some off-list emails, a solution was discovered. Even
though we were using a custom Connection in our CMDBOutput steps, apparently
you still have to use the PDIREPO_server_port connections in some way. After
opening the one for the same server as my custom
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