I had to clean up after this once. If an approval is rejected, then the
Change Approval State Transition matrix tells the Change what Status to go
to. If that Status is Rejected, the CR is done. My best practice was that
on an Approval Rejection, return the CR to the Status it was in prior to
Hi,
I added some custom fields via an overlay to Base Element. For some
reason, I am unable to delete the overlay and remove the fields. Does anyone
know why?
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I'm 99% sure that you are not 'allowed' to overlay CMDB forms...it breaks
things...fyibut, when you say you aren't able...are you in best
practice mode?...what sort of error do you get?
On Fri, May 1, 2015 at 9:53 AM, Koyb P. Liabt tekkyto...@aol.com wrote:
**
Hi,
I added some custom
Are you getting any errors? What version are you on? And did you create these
custom fields via the Class Manager?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, May 01, 2015 11:54 AM
To:
Has anyone else experienced this? In 8.1.0 when some of our uses login to
ITSM and they go to create an Incident and the display has everything in it
Except the Tabs are not displaying at all. They can still create a ticket if
they use the quick links to create their Operational Cats and
I'm trying to add the VIP field to the Incident Management Console.
This is very easy with other fields that I wanted to add to this table (the
z2TH Incidents table). Essentially, if it's on the HPD:CFG_IncidentWatchList
form, you should be able to add it to the Incident management Console.
Hi,
My customer is not (presently) concerned with updating the location when
a CI changes status to /In Inventory/, and would like me to disable the
workflow that prompts them for location info. I realize that there are
backend forms that are populated with that data, but, again, they are
From what I recall...
View overlays are the only acceptable overlay on CMDB forms. That will not
affect the data model and/or workflow; it is done if you need to pretty up
the UI of a CMDB form (add trim/buttons, adjust field layout). If you make
structural changes to CMDB forms in Best Practice
We ran into this while using DDM, but before we went live with our upgrade.
The issue is that the DDM scripts are using instance ID to migrate the data and
never finds a match so it creates a duplicate record. If you were to modify
the DDM script to use Recon ID instead, I believe that will
Did you pull those fields onto the Computer System form? If you did, you might
have to delete them off that form first.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, May 01, 2015 2:42
***
We were having technical issues with the CMDB so we did not use the Class
Manager. In Best Practice mode, we added character fields to the
BaseElement temporarily, and now we are getting errors that the field are
referencing
Computer System.
**
I'm 99% sure that you are not
I've had a question from some of our application users on the change
management status flow.
Our existing system is running on ARS 7.5, with a virtually standard 7.6
change management installation. In the early days of the systems
configuration, we decided that when a change was rejected, that
Hi Dave,
The below is for ITSM 8.1, but should be similar on 7.6.
If the Rejection is happening during the approval phase, then you can configure
ITSM to send the change back to Draft, instead of setting the change to
rejected.
1. Go to “Application Configuration Console, Custom
If I remember correctly, the logical next step for Rejection is Resume wherein
it will resend the ticket for approval so that approver can review if the
required steps are remediation is done and then again approve/reject the
request.
-Raj
From: Andre, Jacques [via ARS (Action Request
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