Carin,
I have users on Windows 7 with WUT version 7.5.00 Patch 003A.
I have not had reports regarding this particular issue - lately.
If I remember correctly, what I have seen before is logged-in users
putting their computers into hibernation. When the computer comes out of
hibernation it may gr
Mark,
There is a "Reply with Result" option on the Advanced tab of the Email
Mailbox Configuration.
If you set it to no, the pesky message won't be generated.
However, this may not work if you are using templates and want a reply
generated.
Rebecca
From: Action Request System
dates other than the
incident reported date. Because it is a join form, it doesn't have an
associated create date like another arslist'r suggested earlier.
I can't believe this isn't OOB...
Terry
On Jul 27, 2010, Boyd, Rebecca E. wrote:
Terry,
Terry,
Take a look at the “Search Work Info” form. It’s a join between Incident & the
work log. Some of our people use this for reporting purposes.
Rebecca
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Tuesday, July 2
We do a P to V (Physical to VM) every once in a while. It’s not the kind of
thing you want to do every week, but it does create an exactly replica of the
production environment. Once the VM is up & running, we have a checklist of
things to edit like ar.cfg, armonitor.cfg, emaildeaemon.propertie
FWIW, look at the Data Wizard Console under the Application
Administration Console > Foundation > Data Management Tool.
Person Name is one of the items that can be changed with this tool. This
isn't feasible for a mass update like you have, but you could use it to
look at the workflow BMC desig
some monitoring, work flow to alert, or even add workflow to
create and error or a warning.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Thursday, July 15, 2010 9:37 AM
To: ar
.
HTH
Robert
From: "Boyd, Rebecca E."
To: arslist@ARSLIST.ORG
Sent: Thursday, 15 July, 2010 14:36:32
Subject: Looking for Trouble
**
Good Morning,
Every day (most every day, anyway) I try to find problems before they find me.
For in
Good Morning,
Every day (most every day, anyway) I try to find problems before they
find me. For instance, I check the Requester Module and email messages
for errors.
I got to wondering: what do other people do?
Do you have certain forms or processes you monitor? Do you check your
ar
Hello,
We are using Atrium Core Console 7.5.00.
When I run a reconciliation job I can hover over the status bar to see
how many items were processed, how many failed, how many were
successful, etc.
Is there any way I can see exactly what CIs were touched & what was done
to them, even if everyth
re is no issue with them being able to
get to it...if not, change the permissions.
-Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Tuesday, June 22, 2010 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5
: Tuesday, June 22, 2010 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Mid Tier Object List Question
Object list is a Normal Remedy Form, maybe you can go in and customize
the form...
On Jun 22, 12:55 pm, "Boyd, Rebecca E." wrote:
> "Security by Obscurity" is exactly
se they should
have
access to, then there is no issue
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Tuesday, June 22, 2010 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Mid Tier Object List Qu
When some of my users discovered they could see - & in some cases modify
- lots of forms using the API interface, they raised a concern. My
security people are not happy. This is what BMC sent me from internal KB
20021753:
The User form has Public hidden permission.
While using
We use this basic format:
Model: Serial Number
So a laptop would be "T400:LVN1234" and a monitor "20" Flat Panel:
V6C67343"
Our asset manager chose this & it seems to work well for everyone who
deals with assets.
Rebecca
From: Action Request System discussion list(ARSList)
[m
ifications
NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email
notifications
(see Page 13).
Hope this helps..
Terry
On Jun 18, 2010, Boyd, Rebecca E. wrote:
**
Good Friday Morning!
I would like:
E
Good Friday Morning!
I would like:
Email notifications to Support staff regarding assignment to contain
both the artask & Web URL.
Email notifications to customers regarding case open, resolved, etc. to
contain only the Web URL.
It looks to me like checking/unchecking these options in
We are looking at deploying KM it for internal purposes (at least
initially) and fall under the category of a small to medium shop.
Exactly how hard is it to get it up and running?
Assuming we get past the installation, how much configuration is there
before it is actually usable?
Remed
RSList)
[mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E.
Sent: Tuesday, May 04, 2010 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Email text being stripped
**
Hi,
We used incoming emails to submit new incidents in a pre 7x environment
for years. In our new 7.5 system we are seeing the followin
Hi,
We used incoming emails to submit new incidents in a pre 7x environment
for years. In our new 7.5 system we are seeing the following glitch.
Steps to reproduce:
Send an email to the AR System. Press when composing the text
that will go into the Notes field. Example:
H
Our Computer Systems CI name follows this format:
Model:Serial Number
Our asset manager chose this & it seems to work well.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Greg Donalson
Sent: Wednesday, March 24, 2010 2:
This is what I did for installation issues:
1. Go to c:\temp & delete any temp files left by the Remedy
installer. Try the install again.
2. If it still doesn't work, repeat step 1. Copy the install
folder to a different location & try again.
From: Action Request System dis
I am trying to figure out if I haven't configured our environment
correctly or if I do just not understand how this should work.
Environment:
7.5 - patch 3, Windows 8, Oracle 10g
2 operating companies: IT Support & HR
1 customer company: Campus Users
IT Support
We are upgrading as well & have been using the 7.5 client with both our
6.3 production and 7.5 test environment. I switch back & forth between
the environments using the same client.
Just make sure that if you go to patch 3 of the client that you get
patch 3a. I don't know that plain old patch
We were on 7.5 patch 2 (VM, Windows 2008, Oracle 10) & moved to patch 003. We
did not experience server crashes on either patch.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent: Wednesday, November 11, 2009 3
I had a situation last week where config categorization admins were
missing the add button on the Product Catalog form.
BMC had me open the user form & look at the group list for the affected
people. My users were missing Atrium Foundation Admin. Once I added that
my users had their add button
What are the issues with 508 compliance?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Friday, October 16, 2009 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 or 7.6
**
Pretty sure 7.6 is going to fix the 508 com
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