Change Management 7.5, Change form, Relationships tabbed page, Request Type
field. When we choose Configuration Item from the field then the Create button
is disabled. We can only use the Search button. Can someone give me a tip on
what is needed for the user to be able to use the Create button
We have several ITSM 7.5 applications but not Asset Management. Obviously,
CMDB is required for all of the apps. Is it impossible to add and modify CI
data without having a Asset Management application and Asset Admin user
license? We do not wish to purchase AM for we don't need any asset
.
-Original Message-
From: Charlie Wilson wilsonc...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Sep 26, 2011 11:38 am
Subject: Must have Asset to add CI records?
** We have several ITSM 7.5 applications but not Asset Management.
Obviously, CMDB is required for all
them the license type ‘None’ and they will
be able to create and update CIs using the AST forms.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Charlie Wilson
*Sent:* 26 September 2011 17:22
*To:* arslist@ARSLIST.ORG
*Subject:* Re
ARS 7.5, ITSM 7.5
I have created the class and I have configured AIE mappings and exchanges to
import the data. No problem there. Now, I have added some attributes to
the class. The class is not in pending and the changes were successfully
applied sometime ago. These new attributes are not
a lot of CPU, so be
careful if doing this on your production system!
HTH,
Mike Luttmann
DISA Remedy Engineer
(303) 224-1645
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson
Sent: Thursday, February 17
I have created my new CMDB classes. I've used Asset Management to generate
new AST forms for these classes. I understand that the system creates these
join forms based on the superclass's AST form. I've noticed that the
generic active link objects that are associated with the superclass's form
are expecting.
Here's an excerpt from the workflow objects guide
Set Fields to $NULL$—Assigns a NULL value to all of the fields that you are
setting (except for fields with static values and keywords).
Rod
On 7 October 2010 12:03, Charlie Wilson wilsonc...@gmail.com wrote:
** ARS 7.5 p6
ARS 7.5 p6
I am having trouble with a filter. Any tips would be greatly appreciated.
1. Filter fires, qualifies as expected.
2. If action, set fields, source=server/other form
I am certain the record(s) do not exist on the source form. However, I get
two different results when..
If No
ARS 7.5, ITSM 7.6.
When we create a new ITSM user their notification settings are always set to
alert by default. Short of making changes to ITSM objects, there appears to
be no way to change the system default notification profiles from alert to
email. Each new user account we create we must
, Charlie Wilson wilsonc...@gmail.comwrote:
** ARS 7.5, ITSM 7.6.
When we create a new ITSM user their notification settings are always set
to alert by default. Short of making changes to ITSM objects, there appears
to be no way to change the system default notification profiles from alert
ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service
field.
Through the Incident Management Rules I have made this Service field not
required. However, we understand what it is for and we wish to use it. I
have a problem figuring out how to define business service CIs that
We are publishing some web services from our non-ARS system that we wish to
allow ARS systems to consume. Aside from building a test application in
ARS, does anyone know of a tool that will help us validate our XML schemas
for ARS 6.3 and/or 7.5? Hosted/provided by BMC or other?
Thanks for your
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