Re: Anyone know of a way to print the incidnet audit log, without cutting and pasting to a text doc?

2014-05-12 Thread Howard's Gmail
Thanks Tim, I am starting to think of going that way as well. Take care, Hbr Sent from one of Howard's iPads On May 9, 2014, at 10:40 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** Our customer had the same request. We built a custom report for it which allowed them

Re: Remedy, OpenSSL, and the Heartbleed bug

2014-04-22 Thread Howard's Gmail
Hey Doug, I was a little confused by the email from BMC as well. However, since our system in in house our security team is using your email (and some security scans) as the basis that Remedy/ITSM 7.6.4 is ok. Take care, Howard Sent from one of Howard's iPads On Apr 20, 2014, at 7:20 PM,

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

2013-05-27 Thread Howard's Gmail
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

2013-05-25 Thread Howard's Gmail
Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven’t used it a lot as I was able to

OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

2013-04-15 Thread Howard's Gmail
All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads

Re: Knowledge Management 7.6.4 license?

2013-01-16 Thread Howard's Gmail
David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use

Re: Email Engine Hanging

2012-09-07 Thread Howard's Gmail
I have seen this on many versions. Enable email logging and look for a couple of items. 1. Does the mail box your picking up from have a large number of emails to be picked up? 2. Is the engine hanging on a type of email, maybe with large attachments? 3. How much memory do you have on the

Report limit in ITSM 7.6.4

2012-08-15 Thread Howard's Gmail
Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back

Strange License issue in 7.6.4

2012-08-08 Thread Howard's Gmail
I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC support) started to look around. What we saw was strange, we

Re: Strange License issue in 7.6.4

2012-08-08 Thread Howard's Gmail
, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we (with the help of BMC

Re: ADV: Introducing BMC Remedy Health Advisor utility

2012-07-30 Thread Howard's Gmail
Thanks David, Any plans for a mid-tier monitor? Thank again Howard Sent from one of Howard's iPads On Jul 30, 2012, at 7:33 PM, Easter, David david_eas...@bmc.com wrote: ** It is challenging to monitor in-house BMC Remedy Action Request System servers and an AR System based application

Form the holds the My Reports reports

2012-06-24 Thread Howard's Gmail
Good morning, afternoon and evening all, I hope your having a great weekend. Once again I have asked a question of BMC support and let's say the answer does not follow the question. I am looking for the form that hold the reports saved (from incident and change) when you run a query (let's

Re: New reporting tool in 7.6.4 (pop-up)

2012-06-21 Thread Howard's Gmail
That did it, better then David's reply. Also when I asked BMC support, they said it could not be done. Thanks and take care, Howard Sent from one of Howard's iPads On Jun 21, 2012, at 7:05 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Howard, It is the same syntax e.g. run search:

OTP: Howard and Andrew are doing great after transplant

2012-04-22 Thread Howard's Gmail
All, Words can not express how both my son and I feel with the expressions of caring that this group has shown the both of us. We are now both home, in some pain, but doing well. My new kidney is doing better then the doctors expected at this stage. Let's say I am not the norm, but those who