Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

On Jan 29, 2010 3:39 PM, Thad K Esser tkes...@regence.com wrote: ** Thanks everyone, that makes sense. *Thad Esser* Remedy Developer From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 01/29/2010 10:06 AM Subject: Re: ('Status' Assigned AND 'Assignee' != $\NULL$) on submit

Please connect with me :)

Hi, I looked for you on Reunion.com, but you weren't there. Please connect with me so we can keep in touch. -Katherine Do You Know Katherine? YES - Connect with Katherine, and see who's searching for you http://www.reunion.com/showInviteRegistration.do?uid=266015989 NO - I don't know Katherine

Re: Help with Change Management

was also deleted from that list. Igor *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner *Sent:* Monday, March 31, 2008 2:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Help with Change Management ** I am not really well

Help with Change Management

Hi all, I have a problem with my change requests. One of our managers left and his name was deleted from the system. I am not sure if this had anything to do with the issue but it did happen after his removal. Anyway we have a new manager and I added her to the all Approvals list. Our CTI'S

Re: Help with Change Management

This is with all the NEW changes. On 3/31/08, T. Dee [EMAIL PROTECTED] wrote: Is this with current Changes or NEW Changes? Ty On 3/31/08, Katherine Hoffner [EMAIL PROTECTED] wrote: ** Hi all, I have a problem with my change requests. One of our managers left and his name

Re: Help with Change Management

I am not really well versed with this product. Of Course huh. Someone who doesnt know anything. On 3/31/08, T. Dee [EMAIL PROTECTED] wrote: Have you checked the Approval Process Configuration and Approval Mappings. Ty On 3/31/08, Katherine Hoffner [EMAIL PROTECTED] wrote

Hey People

I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine

Re: Hey People

was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has

Re: Hey People

*Katherine Hoffner [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/18/2008 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hey People ** I figured out that one of my team mates altered

Re: Hey People

: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner *Sent:* Monday, February 18, 2008 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hey People ** You guys are all the best. I fixed the problem. And I didnt have to cut any hands off. that will come tomorrow when she gets back to work

Re: HELP

Well guys...I am completely stuck. Everything that everyone has mentioned is spot on. I am absolutely dumbfounded as to what to do. I am trying everything everyone says and research on my part before calling remedy. I would love to figure this out myselfwith help of course. I have removed

Re: HELP

:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Katherine Hoffner *Sent:* Thursday, October 11, 2007 5:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: HELP ** Well guys...I am completely stuck. Everything that everyone has mentioned is spot on. I am

HELP

Hello my fellow Remedy lovers. I kinda have this problem. One of my admins decided to change something in Remedy that they didnt like. I say something cause I am not sure what was changed. I only know the end result. The problem I am having is when you open up Remedy and the HomePage is

Re: HELP

, Katherine Hoffner [EMAIL PROTECTED] wrote: ** Hello my fellow Remedy lovers. I kinda have this problem. One of my admins decided to change something in Remedy that they didnt like. I say something cause I am not sure what was changed. I only know the end result. The problem I am

survey questions help

Hi Remedy Junkies. Have this question I am running AR server 6.3 on a Sun Box. I want to create survey questions to go out. I try to set up a question and it only has 4 boxes to add questions. So I fill out the 4 boxes. I try to save the questions and I get this msg that says only one

OCLARUG

Is anyone going to the OCLARUG meeting today. If you are, do you have the address? I rsvp'd but never received a response. Do you think I can still attend? -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Deleting Users

Technologies, Inc. -Original Message- From: Katherine Hoffner Sent: Wed 8/15/2007 1:11 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: Deleting Users ** I tried that also but she isnt even in the system to add her back. She is completely gone

Deleting Users

HI All, I have a weird issue. I removed a user from a group that I have. The person is now removed but she still shows up in the dropdown choices when creating a ticket. I then went back to check to see if I made a mistake and didnt delete the person. The user is no longer in the group. I

Re: Deleting Users

:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner *Sent:* Wednesday, August 15, 2007 8:45 AM *To:* arslist@ARSLIST.ORG *Subject:* Deleting Users ** HI All, I have a weird issue. I removed a user from a group that I have

Re: Deleting Users

Of Katherine Hoffner Sent: Wednesday, August 15, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users ** I checked the Support Staff Skills and nothing. I am looking for the SHR:Assignment form and I cant find that form. On 8/15/07, Ostwinkle, Mary - ITSD [EMAIL PROTECTED] wrote

Re: Deleting Users

manager to delete her. I have had this happen before also and that works for me. :) Candace -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner *Sent:* Wednesday, August 15, 2007 7:45 AM

Re: Resolved time of Tickets

that one for my calculations and reporting instead of the system one. Dylan -Original Message-* From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner* Sent:* Monday, July 23, 2007 8:43 AM* To:* [EMAIL PROTECTED] Subject:* Re: Resolved

Re: Resolved time of Tickets

by hitting control-H when you have the record open. Hope this helps, Jon On 7/17/07, Katherine Hoffner [EMAIL PROTECTED] wrote: ** Hello Group. I have a weird issue with the Resolved time. I will have tickets that are resolved within a minute or two and the resolved timestamp will show 8.46

Resolved time of Tickets

Hello Group. I have a weird issue with the Resolved time. I will have tickets that are resolved within a minute or two and the resolved timestamp will show 8.46 and 1.06. There doesnt seem to be any consistence with the numbers. When tickets are resolved where is the time being pulled from?

Users cant update their profile from Mid-Tier.

Hi Remedy Users I have a weird problem that has just occured. When my users put in a ticket they have an option to check their locations. If it is incorrect then they change it. My users now cant do that. They get error 331. The error states that they do not have permission to change that

Re: Users cant update their profile from Mid-Tier.

setting to Locked. Coby -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Katherine Hoffner *Sent:* Thursday, May 17, 2007 10:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Users cant update their profile from Mid-Tier. ** Hi

Re: Users cant update their profile from Mid-Tier.

:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Katherine Hoffner *Sent:* Thursday, May 17, 2007 10:21 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Users cant update their profile from Mid-Tier. ** Hmmm I am brain dead today. I cant find the submitter mode

Re: Users cant update their profile from Mid-Tier.

It worked I just want to say to everyone If this group didnt exist...Remedy would be harder to use. Everyone who uses Remedy should know about this group. On 5/17/07, Katherine Hoffner [EMAIL PROTECTED] wrote: Ok...you are the best... My settings are on changeable. I will set

This is a Weird one

Hi Listers... Question... On my opening page of Mid-Tier there has appeared 1/4 inch space the entire length of the page. The top of it says Test. I have never seen that before and dont know how to get rid of it. Has anyone seen that? -- Katherine

Re: Mid Tier Logging

list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Katherine Hoffner *Sent:* Tuesday, May 15, 2007 2:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Mid Tier Logging ** Can you create a log file for the internet? I want to figure out what the form is in mid tier and I cant figure out how to turn

Re: Remedy forms

. If that doesn't work, take a look at the views to see which one is being used for the web if there are multiple views being used. Rick Ponzo IntegrITS Corporation [EMAIL PROTECTED] Katherine Hoffner wrote: ** Hi, I am currently using AR 6.3. We have users log in using Mid Tier. All of our contact

Re: Remedy forms

THANKS ALL. I FINALLY FIGURED OUT MY PROBLEM. On 5/16/07, Katherine Hoffner [EMAIL PROTECTED] wrote: On 5/11/07, Rick Ponzo [EMAIL PROTECTED] wrote: Hi Katherine, Try this for starters: Open the midtier configuration tool. Select Cache Settings Press the Flush Cache button. -You

Mid Tier Logging

Can you create a log file for the internet? I want to figure out what the form is in mid tier and I cant figure out how to turn on and off the logging so that I can find it. -- Katherine ___ UNSUBSCRIBE or access

Re: Remedy forms

: ** Katherine, At the risk of asking the most obvious, did you flush the Mid-Tier cache? Joe - Original Message From: Katherine Hoffner [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:12:30 PM Subject: Remedy forms ** Hi, I am currently using AR 6.3. We have users log

Re: Remedy forms

afterwards. HTH Chris. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner *Sent:* Monday, May 14, 2007 3:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy forms ** I tried all of your steps

Re: Remedy forms

the header. Sorry if I sound stupid...thats how I feel On 5/14/07, Katherine Hoffner [EMAIL PROTECTED] wrote: I will try that. I do know that this page doesnt have multiple views. I am going to look for another page that might be the home page On 5/14/07, Joe D'Souza [EMAIL PROTECTED] wrote

Remedy forms

Hi, I am currently using AR 6.3. We have users log in using Mid Tier. All of our contact information is on that first welcoming page. We reciently changed our phone number and I cannot get the number to change at all. I can go into the administrator and find the page and change it there but

Remedy 6.3 and 7.0

I just was wondering how many people were using ARSystem 7.0 as compared to the previous versions. How has 7.0 changed your business? Is the MidTier actually easier for customers to use? Would you incourage people to go to 7.0? -- Katherine

HELP HELP MId Tier problem after patch.

Hi... I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything else is working fine except the mid tier. The page waits for the servlet to start the remedy page and nothing happens. Eventually we just get a white page. So no one can submit tickets online.We are using the

Re: HELP HELP MId Tier problem after patch.

Update to my question. Using the installer is out of the question because it is on a different server. On 3/9/07, Katherine Hoffner [EMAIL PROTECTED] wrote: Hi... I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything else is working fine except the mid tier. The page

Loading Patch 21

Hi Just got finished loading patch 21. We are running ARS 6.3 patch 21 solaris 9 Oracle 10g as our database. We are having a problem with our MID-Tier. It looks like it will start working, because you can login but then when your page comes up you get a syntex error. I am thinking it is a

Patch 20 and 21

Hey...I have a question. Now that patch 21 is out. Is it necessary to load patch 20 and then 21? I noticed that on patch 20 there is a client patch where on 21 there isnt. -- Katherine ___ UNSUBSCRIBE or access

Re: 6.3 Licensing

test On 2/13/07, Frank Caruso [EMAIL PROTECTED] wrote: Can someone tell me where I can find documentation on the 6.3 user licensing, specifically about being tied to an IP Address. Thank you ___ UNSUBSCRIBE or

test

test -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Remedy 6.3 Patch 20 ( DST )

Thanks for the continued information. I was also wondering if anyone is using Oracle 10g just for their Remedy databases and using Solaris as their platform. Has anyone seen any issues with DST upgrades to Oracle 10g and patch 20? Sorry if this sounds confusing. I am confused. I cant wait

Remedy 6.3 Patch 20 ( DST )

I know we have discussed this before but I was wondering if any of you have seen any new problems loading patch 20 for the DST fix. I am running the following: Remedy 6.3 Oracle 10g patch 18 Unfortunately I do not have a development server so once I install patch 20 thats it. -- Katherine

AR System user Warning HELP

Hi all... I came in to work with a wonderfull issue. When ever anyone in my groups tries to send in a ticke they get the following. The business Hour tag 'user' does not exist in the Business Times Holidays. See your administrature to have it configured. ( ARWARN 42099) The Business Hours

java

Hi all, I am a new system admin for remedy 6.3. I know about patch 20 but i was wondering what version of java does remedy use. I am being asked by other odmins working different systems and I dont know this answer. can anyone help? -- Katherine

Re: OT: Found a copy of Remedy AR User 2.1 Manual Online dated January 1996

I just knew this forum had a bunch of really Remedy savy people. I have only been doing this 6mo. So I have a lot of stupid questions I am going to ask. I need to take the admin 3 class and that will be next yr. Thanks for all your knowledge Katherine On 11/22/06, Lori Gumbiner [EMAIL

Re: HELP... Trying to change License file

yes sorry. I was so caught up in trying to find the file. Sun box running oracle10g. Running ARsystem 6.3. I am such a nerd. I am at 6 flags magic mountain in calif. I am right now in line for goliath. All i can say that if anyone reads this and can go... Gota ride TATSU. FANTASTIC.

Re: Remedy Support Site - Fixed? Endless Loop: Documents?

** HI, I was also getting frustrated with the lack of Remedy choices in the knowledge base or ticket submittal. I also put in a ticket and I got a reply. Below is the reply. Note I had to remove the pictures. They were only screen shots. The description in the instructions will tell you where to