Re: [Non-DoD Source] Mid tier object list

Yes, It can be accessed directly. How can I add it to quick links/entry point ? Thanks! Kaur > On Sep 7, 2017, at 10:02 AM, Nicosia, Ryan J CTR USSOCOM SOCOM J631 > <ryan.nicosia@socom.mil> wrote: > > We don't have it in our Quick links but I thought that was expected.

Mid tier object list

Hi, We are having issues with mid tier object list. Even though 'Enable Object List' is enabled on mid tier config, 'AR System Mid Tier Object List' link is not available on quick links panel on mid tier. Confirmed the form exists in remedy. We are on version 9.0.01 Please help! Thanks! Kaur

Re: Error 106 - No entry for statistical operation

No error in filter and api logs. No filter being fired on push. Wondering how this error just randomly started even when nothing modified in weeks! Thanks! Kaur > On Jun 16, 2017, at 6:13 PM, Grooms, Frederick W <frederick.w.gro...@xo.com> > wrote: > > What does the Filter

Error 106 - No entry for statistical operation

to set an integer value to a field (Mostly 0). Have anyone experienced this problem before? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with API

I have server side API and User logs but not able to figure out if user logged in from .net API. Please help! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and

Re: Need help with .NET API

Now sure if user logs would be helpful in our case since we don't know the timing when the client pulls up the report. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been

Re: Need help with .NET API

. Would be hard to analyze the logs! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with .NET API

Client have been using it for years and we have no idea what credentials are being used. Of course, we can't ask that from client and we don't have at documentation. Any way we can identify/find the user id? Thanks! Kaur

Need help with .NET API

Hello All, One of our client is using remedy API - ARAPI_NET to pull data from remedy. ARAPI764.NET.zip was downloaded and installed by the client themselves on their systems. I'm looking for a way to turn off this process/API. Please help. Thanks! Kaur

Problem with creating/modifying form indexes

. I reopened it several times. Even restarted ARS service. What could have went wrong? Please suggest. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have

Re: Create notification having subject and email body for different tickets

while sending. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Create notification having subject and email body for different tickets

for different. Our exchange outgoing mailbox has correct subject and email body. This issue is random and happened for different clients. Could it be related to upgrade from 7.6 to 9.0.1? Has anyone experienced similar problem? Please help! Thanks! Kaur

Re: Need help with force logout on mid tier

Is there any way I force logout using 'EXIT-APP' and take user to the login screen ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Need help with force logout on mid tier

This worked! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Need help with force logout on mid tier

. When 'Ok' is clicked on message/note, all windows - pop up and home page should be closed and logs out user from mid tier. How can I implement step 4? Tried 'close All' action and then run-process-open-url https://midtier/logout but nothing worked. Please help! Thanks! Kaur

Re: ARERR 552 - when saving a record

How to fix this issue? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

ARERR 552 - when saving a record

manually or via import. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Switching development mode

Hello, What it takes to move from base development mode to best practice? None of the ITSM application is being used in our system. All customizations/code was in base development on 7.6 and same is moved to 9.0.01. We're now planning to switch to best practice. Is it possible? How? -Kaur

Re: Remedy 9.0.01 - CPU issue

Do you mean fast and list threads? Thanks! Kaur > On Nov 18, 2016, at 1:57 PM, Singh, Bhanu <bhanu_si...@bmc.com> wrote: > > Along with Java settings (Heap, GC, etc.) please check your min and max > thread settings and make sure both are set to MAX. > > > -O

Re: Change db table of regular form

Does it work on 9.0.01? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Change db table of regular form

Hi All, Is there a way we can change the db table number 'T#' of any regular form? I have a regular form on one server. Creating/Importing that on another serve is changing the table number. How can I have same table # for both forms? Thanks!

Re: Parse subject line of incoming email

Thanks Misi. That'd help! I'll try that. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Remedy 9.0.01 - CPU issue

We already have following parameters set jvm.option.17=-XX:+UseConcMarkSweepGC jvm.option.18=-XX:+UseParNewGC Most of our users are still using Remedy User tool version 7.6. Could that be the culprit? Thanks! Kaur

Re: Parse subject line of incoming email

Can I find a substring between two --- because character length can vary for each segment between the dashes ? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the An

Parse subject line of incoming email

to look professional)? So incoming subject line would something like Subject : Priority --- ClientName --- Category --- Description In this case, delimiter is used as --- 9 (dashes) Can --- be used as a delimiter? Thanks! Kaur

Remedy 9.0.01 - CPU issue

Hi All, We did an upgrade from 7.6.04 to 9.0.01. Since then we are having sporatic cpu issues. CPU utilization on the app server spikes to 80% and remedy services stops responding. Even if the cpu comes down to <20%, remedy would not respond until the services are restarted. We did several

Re: Validate 2 character fields using LIKE

Thanks Misi. Thats what I was looking for. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Validate 2 character fields using LIKE

Hi all, I need to write a qualification to validate a field in form A against a field in form B using "%" and LIKE.The qualification I have written is $fieldA$ LIKE "%"+'fieldB'+"%" , where fieldA- field in form A fieldB -field in form B fieldA= ABC DEF fieldB=

Re: Automate service restart

Can you please send sample batch file? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Automate service restart

Hello All, Can we automate remedy service restart including email engine? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Mid tier link forcing user to login

Atleast on 7.6 this wasn't the case. Users were not prompted to login even if they are not already logged in. Issue is consistent to only few users. Removing the user name and pwd from link prompts all users to login. Thanks! Kaur

Mid tier link forcing user to login

into, for example - http:///arsys/servlet/ViewFormServlet?server=remedy server=hpd_helpdesk=DefaultAdmin=Ticket=xyz==%2723007%27%3D%22HD00712387%22AND%277%27%3D0 Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist

Re: Remedy 9.0.01 - CPU utilization and write license issues

size in server.config file. We are still having issues and its happening every 3rd day. Please suggest! Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been f

Re: Remedy 9.0.01 - CPU utilization and write license issues

, Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Remedy 9.0.01 - CPU utilization and write license issues

I found the hot fix for 'write license' issue. Couldn't find one for 'cpu utlization'. Can you please tell me which ones that? Is there a defect #? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives

Remedy 9.0.01 - CPU utilization and write license issues

restarting the services, the utilization didn't went down. Had to reboot the vm. Another issue, users are getting floating read license even though the floating licenses are available. Please help! Its critical. Thanks! Kaur

Re: Update worklog (diary ) field from sql - Remedy 9

like cold fusion or .net but could not find a way to update the worklog. We finally replaced the view form with regular form and it worked. Is it an issue with Remedy 9 that we can't update a field in View form using Set fields action? Thanks! Kaur

Update worklog (diary ) field from sql - v9

Hello, I am trying to append some data to existing worklog field using a sql statement. Nothing is working out. Could someone please help? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Modify login.jsp on Unix mid tier

This is what I used. -bash$ ls -l login.jsp -rwxr-xr-x1 root root -bash$ pfexec chown login.jsp chown: login.jsp: Not owner -Kaur ___ UNSUBSCRIBE or access ARSlist Archives

Modify login.jsp on Unix mid tier

screen. How can I change the permission and update the file? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: How to locate a macro? - Remedy 9

Yes, I'm using 7.6.04 user tool against 9.0.01 server but still its not working. Confirmed the macro is in actlink_macro table. I will try to replace the macro functionality with native Remedy code, as suggested. Thanks! Kaur

How to locate a macro? - Remedy 9

the selected record. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Email notifications throws error - Remedy 9

Thanks. That worked. I cleared out the credentials and tested. All the mailboxes worked as expected. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been f

Re: Email notifications throws error - Remedy 9

SMTP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Email notifications throws error - Remedy 9

I agree LJ. Looks like something is wrong with the mailbox configs but these are working on prod. I took arx backup of mailbox configs from prod and imported on remedy 9. The password and user account fields are intact. Not sure what went wrong during import. Thanks! Kaur

Re: Email notifications throws error - Remedy 9

Notification either returns an ‘Error’ with ‘Client does not have permissions to send as this sender' in email logs OR just sits in email messages with ‘Send Message->Yes’ and ‘Authentication unsuccessful’ error in email logs. Thanks! Kaur > On May 16, 2016, at 1:55 PM, LJ LongWing <

Re: Email notifications throws error - Remedy 9

ions. P.S. Upgrade was successful with email engine warnings. We had to manually import 'AR_Email_Workflow.def' file. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are

Email notifications throws error - Remedy 9

ssage ->Error" Others are working fine and the notification goes out from remedy to the requester's inbox. What could be the possible reason? Can we have same mailbox configuration on two remedy servers at the same time?

Re: Remedy 9.0.01 Installation failed

It was new on test environment. Our last 3 test upgrades also failed but there was no email error in the logs. This is the first time we had email issues and duplicate key error. -Kaur ___ UNSUBSCRIBE or access

Remedy 9.0.01 Installation failed

int 'PK__field__9104870AD2A5F43D'. Cannot insert duplicate key in object 'dbo.field'. The duplicate key value is (136, 123, 0). Error Code: 2627 Has anyone faced this issue before? How to fix it? Thanks! Kaur ___ UNSUBSCRIBE or access ARSl

Rollback - 9.0.01 to 7.6.04

We are planning to upgrade to 9.0.01 using the current prod 7.6.04 database. We will shutdown current app and mid tier servers and create 2 new servers. What should our rollback plan be if the upgrade fails? Thanks! Kaur

Re: ARERR[331] You do not have write access to this record

are having any issues now. Thanks -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: ARERR[331] You do not have write access to this record

on only one record? Any idea? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

ARERR[331] You do not have write access to this record

permissions. #1 Assignee, Public, submitter #2 Assignee, Public Also, the submitter field is locked. What could be the possible reason? Please help. Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: 9.0.01 - Exceptions not logged in arerror

I have tested that with several escalations. I get nothing in arerror log but get following error message in esc logs if I enable it. "com.bmc.arsys.domain.etc.ARException: ERROR (382): The value(s) for this entry violate a unique index that has been defined for this form&qu

9.0.01 - Exceptions not logged in arerror

Hello All, Where are the escalation exceptions (like Unique Index Violation) logged in 9.0.01? On 7.6, arerror.log file logs this information and any filter error if no error handler is provided. Thanks! Kaur

Re: Remedy 9 mid tier URL

On 7.6 - URL http:/// automatically resolves to http:///arsys/shared/login.jsp But on 9.0.1, we have to specify the complete URL. Is it something related to the version or config changes? Thanks! Kaur

Re: Remedy 9 mid tier URL

Its a Windows 2012 server with Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Remedy 9 mid tier URL

Hello All, To access remedy 9 mid tier, we have to use the URL with port 8080 in it like http://:8080/arsys/shared/login.jsp. Is there a way to remove port number from the url and access it with just the server name? Thank you! Kaur

Re: Remedy 9 mid tier URL

Thank you. This worked. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Remedy 9 ARERR 308 Duplicate field in the field list

. No issues in updating the records. Is this an issue with the user tool? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

prod is not good and its all messed up, we are thinking of setting up a new 9.x server. What would be our best bet? Copy data and then upgrade? Would this move all the customizations? Thanks! Kaur On Wed, Jan 20, 2016 at 3:14 PM, Daniel Wu <danie...@cox.net> wrote: > ** Thanks Warren. I wa

Re: Upgrade from 7.6 to 9

and do the installation on a fresh box? -Kaur On Fri, Jan 15, 2016 at 5:21 PM, Joel Sender <jdsen...@earthlink.net> wrote: > It sounds like your best bet is to stand up the new 9.x environment and > copy the definitions and data: > 1. Use the developers' studio to copy your defin

Re: Upgrade from 7.6 to 9

No, we are not using overlays. Everything is in base development mode. Upgrade would be on Windows system. How about the data/tickets that are modified during the upgrade? How can we copy that change to new prod? Thanks! Kaur

Upgrade from 7.6 to 9

Hello All, We are planning to upgrade 7.6 to 9. What is the best way to do it for a highly customized environment - Not using any OOTB modules? Inplace upgrade? Downtime should be minimum. Should we do a code freeze and how long would it be? Any insights would be helpful. Thanks! Kaur

Intermittent ARERR 623 - v7.6 and v9

We have a customized form to change user password. The workflow has a 'Close All' action once the new password is saved. This leads to error 623 - 'Authentication Failed' for some users. Is it a known defect SW00439943 on v7.6 and v9? Any hot fix available? Thanks! kaur