Good Afternoon List,
I am looking for a little advice to see how you all are tracking
Database
CIs in the CMDB. We would like to track our databases using the CMDB
for
all of our platforms: Development, QA, UAT and Production. My question
is
should I create one CI for each platform or
the sender and delete them.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Monday, June 23, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Database CI Configuration Advice
Good Afternoon List,
I am looking
Hi List,
I am hoping someone can help me out. I am in the process of trying to
load our Server Assets into Remedy Asset Inventory and into the CMDB.
We
are running CMDB v 2.0 and our AR apps are v 7.0.1 patch 006, on Windows
2003 Server and MS SQL 2005.
I have a csv file listing out our
:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Friday, June 20, 2008 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Load Assets into CMDB/Asset Inventory
Hi Claire,
I thought about importing directly into the AST form first but I get a
little paranoid moving any data directly from
Good Morning List,
We are running CMDB v 2.0 under AR System v 7.0.1 patch 006. I am in
the
process of trying to load Asset Data to Remedy Asset Inventory, also v
7.0.1 patch 006. I've loaded data to a regular form via the Remedy
Import
Tool. I've then created an Active Link to Push the
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Tuesday, June 17, 2008 6:19 AM
To: arslist@ARSLIST.ORG
Subject: CMDB Behavior
Good Morning List,
We are running CMDB v 2.0 under AR System v 7.0.1 patch 006. I am in
the
process of trying to load Asset Data to Remedy
Good Morning List,
I'll apologize up front for what is a very dumb question.I am trying
to
edit an existing/out of the box Menu.
Here is what I've done so far
I captured an active link log which allowed me to track both the menu
and
its corresponding form and field.When I select
Good Morning List,
Quick question, is anyone seeing any issues with the Reconciliation
Engine
scheduled jobs? We have jobs running Monday through Friday @ 12:00 AM.
It
seems like every 10 to 15 days the jobs just stop. The jobs will run
again as soon as I restart the AR System and then it
Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Tuesday, June 10, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject
!
Doug
.. Original Message ...
On Fri, 30 May 2008 11:46:26 -0400 Louis Cobuccio
[EMAIL PROTECTED] wrote:
Happy Friday List!
I've got what should be a very, very simple question for the list. I'm
trying to get an active Link to fire when the Status field is being
moved
from its
Happy Friday List!
I've got what should be a very, very simple question for the list. I'm
trying to get an active Link to fire when the Status field is being
moved
from its current value to Closed. I've tried adding the statement
below
in the Run If on the Basic tab but keep getting an
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Friday, May 30, 2008 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Very Easy TR. Format Question.
Happy Friday List!
I've got what should be a very, very simple
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Wednesday, May 07, 2008 1:17 PM
To: arslist@ARSLIST.ORG
Good Afternoon List,
I've been asked to make a Work Info entry required when a Change
Ticket has
been moved to a status of Completed. I thought it might be easiest to
make the z1D_Summary required on the Dialog View - Close view. But it
seem
that the Field Change Function doesn't allow for
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Friday, April 18, 2008 3:47 PM
To: arslist@ARSLIST.ORG
Subject: FW: Permissions On A Join Form
Good Afternoon List
Good Afternoon List,
I am having an issue with some CMDB and Asset Inventory forms and
permissions. All our AR Applications are running v 7.0.01 and we are
on
patch 006 on all apps. Issue started once we went to patch 006. We
run everything under Windows Server 2003 and our Database is SQL
Good Afternoon everyone,
We've are a Windows shop, Server 2003, MS SQL 2005, AR applications v
7.0.01 Patch 006.
I've got an issue regrading a custom form which isn't working correctly
since we've patch our system. We use Asset Inventory and the CMDB. We
I
have users that were able write
To: arslist@ARSLIST.ORG
Subject: Re: Patch 006, CMDB, Custom Form, Permissions
** What sort of patch are you talking about? OS, AR System, or
Application? Which patch(es)?
Rick
On Fri, Apr 11, 2008 at 12:06 PM, Louis Cobuccio
[EMAIL PROTECTED] wrote:
Good Afternoon everyone,
We've
Form, Permissions
** You mentioned that the perms on your form hadn't changed - how about that of
the users accessing it? Remedy's patches sometimes do strange things.
Rick
On Fri, Apr 11, 2008 at 12:53 PM, Louis Cobuccio [EMAIL PROTECTED] wrote:
**
Sorry
Good Morning All,
I hope someone has seen this before or can help me trouble shoot this
issue.
We lost some network connectivity in our datacenter due a software bug
last
night and our network team needed applied a code upgrade to the core
devices.
Once the network crashed we recieved the
Of Louis Cobuccio
Sent: Thursday, April 10, 2008 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Licensing Error Message - Production Down
Importance: High
Good Morning All,
I hope someone has seen this before or can help me trouble shoot this
issue.
We lost some network connectivity in our datacenter due
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Thursday, April 10, 2008 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Licensing Error Message - Production Down
Importance: High
Good Morning All,
I hope someone has seen this before or can
Good Afternoon,
I am trying to set an integer field based on the group id of user
opening
the a form. I then hope to leverage this field for an active link. We
are a Windows shop, Windows Server 2003, MS SQL 2005, AR applications v
7.0.01 patch 006.
I've done this before in AR Systems 6.3
Best 3rd party Remedy Application
See the ESS Concepts Guide
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
web http://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Tuesday, April 08, 2008 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Integer Field Based on Group ID
Hi Dave,
SGP0121 is the Support Group ID I got from
Good Afternoon Everyone,
I've got a real simple question today, at least I hope it is simple. I
need to reopen a Change Management Case which was automatically set to a
Closed status when all its tasks were closed.In older versions I was
always able to
reopen tickets as the admin of the
)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Monday, April 07, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Reopening a Closed Change Ticket
Good Afternoon Everyone,
I've got a real simple question today, at least I hope it is simple. I
need to reopen a Change Management Case
AR v 7.0.01 Patch 006
Windows Server 2003
MS SQL 2005
Good Morning Gang,
I have a request to include related items on the approval email message
that is generated requesting an approval.
Is this possible since all of the related item details are on a form
other than CHG:Infrastructure Change?
'z-DetailsCapture' field into your Notify action.
On 3/18/08, Louis Cobuccio [EMAIL PROTECTED] wrote:
AR v 7.0.01 Patch 006
Windows Server 2003
MS SQL 2005
Good Morning Gang,
I have a request to include related items on the approval email message
that is generated requesting an approval
the problem.
Ty
On Wed, Mar 12, 2008 at 4:12 PM, Louis Cobuccio
[EMAIL PROTECTED] wrote:
Ty,
I don't see any hidden or temp fields for Assignee on either the
Task or
the Change form. I also just tried running a report through
crystal
against the Change form where the Infrastructure
Good morning List,
I've got a couple of strange ones for the list this morning. One of
our
techs found serveral Task Tickets that were in a status of Staging in
the
system.
He was the only tech who could see the tickets in the console window
even
though the tasks are assigned only at the
to - it is due to the fact that someone is blanking
out the Assignee, but Remedy is not blanking out the hidden Assigned
To field. Do a report with the Assignee and Assigned To and you will
see the problem.
Hope this helps.
Ty
On 3/12/08, Louis Cobuccio [EMAIL PROTECTED] wrote:
Good morning List
: Re: Audit Log for Deleted Tickets
Lou - did it work?
On 3/12/08, Louis Cobuccio [EMAIL PROTECTED] wrote:
Thanks Ty I'll give that a go.
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March
for Deleted Tickets
Lou - did it work?
On 3/12/08, Louis Cobuccio [EMAIL PROTECTED] wrote:
Thanks Ty I'll give that a go.
Lou
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 12, 2008 11:44 AM
Okay guys I have a real easy one for you.
We are running AR System 7.0.1 patch 006 in a Windows environment. I
am
trying to build an active link which needs to add 1 to the current
value
in an integer field on a form when the criteria is met. I can't for
the
life of me figure out the
Question
Setfield action
$Field$ + 1
This will increment the value if $Field$ is an integer field
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Wednesday, March 05, 2008 1:55 PM
To: arslist@ARSLIST.ORG
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Wednesday, March 05, 2008 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Very Simple Question
I was using a Push Field action. I'll add a Set Field.
Thanks Gang,
Lou
-Original Message
Hey Gang,
I am running into an issue with one of our approval processes. We are a
Windows Shop, Windows Server 2003, MS SQL 2005 and IIS 6 w/TomCat. We
are
running version 7.0.01 patch 006 for everything BMC Remedy.
Here is the process in question,
We have a 24 hour approval process for our
have been
written to it since your upgrade..
Also it would help if you could let the list know what OS your Email
engine
is installed on..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Louis Cobuccio
Sent
Hey gang,
This issue is resolved. We set the wrong Admin password during the
installation process.
Thank you,
Lou
-Original Message-
From: Louis Cobuccio
Sent: Thursday, February 14, 2008 7:41 AM
To: arslist@ARSLIST.ORG
Subject: RE: Email Engine Patch 006
Thank you Joe,
Sorry
the application service password in the database.
//SIGNED//
Craig Carter
Software Engineer, RSP
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Thursday, February 14, 2008 5:41 AM
To: arslist@ARSLIST.ORG
Subject: Re
Good afternoon List,
I've been seeing some inconsistencies within Change Management and was
wondering if anyone else is seeing the same.
I've seen this issue with both patch 5 6 for v 7.0.01. Some Work
Info
Types show Locked* Yes and others show Locked* No when Viewing them in a
Change
Hey Gang,
I just installed Email Engine Patch 006 for v 7.0.01. I am not
receiving
emails after installation of the patch. Searching the AR System Email
Messages form I see the test email I tried to send, however the Send
Message column show Yes instead of Sent or Error. So it looks
like I
PROTECTED] Behalf Of Louis Cobuccio
Sent: Monday, February 11, 2008 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Patch 006 Question.
**
Hey Gang,
I am about to install AR Server, Mid-Tier Server, Email Engine,
Flashboards, Approval Server
Hey Gang,
Did BMC create a Reserved Field Id range for customizations in v 7? And
if
so, what it is? If not what are you guys using?
Thanks,
Lou
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University of North Texas Computing IT Center
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
I am patching my system?
Any help would be great.
Thank you,
Louis Cobuccio
Eaton Vance Management, Inc.
2 Oliver Street
Boston, MA. 02109
(d) 617.598.8822
(c) 617.429.1113
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED
Hi group,
I am about to install approval server patch 6 for v 7.0.01. We are a
windows shop, Windows Server 2003, MS SQL 2000.
I got a bit confused reading through the Required post-installation
steps
for patch 006. It talks about opening a two way join form that was
created when first
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