Re: Unable to send alerts - failed to dispatch alert message

2017-09-20 Thread Nagidi Pavan
setting a client type value of AR_CLIENT_TYPE_ALERT (21) in the session configuration and see if that helps. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan *Sent:* 20 September 2017 11:19 *To:* arslist@ARSLIST.ORG *Subject:* Re

Re: Unable to send alerts - failed to dispatch alert message

2017-09-20 Thread Nagidi Pavan
ething in your client or on BMC’s end I don’t know, I suggest you open a > case with support and see what they have to say once they have all the > details. > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Beh

Re: Unable to send alerts - failed to dispatch alert message

2017-09-20 Thread Nagidi Pavan
ent? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan > *Sent:* 20 September 2017 10:22 > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Unable to send alerts - failed to dispatch alert message > &g

Re: Unable to send alerts - failed to dispatch alert message

2017-09-20 Thread Nagidi Pavan
setup is the same > as you had in 7604 and you have just upgraded ARS? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan > *Sent:* 19 September 2017 10:48 > *To:* arslist@ARSLIST.ORG > *Subject:

Re: Unable to send alerts - failed to dispatch alert message

2017-09-19 Thread Nagidi Pavan
connect to a webservice when it dispatches the alert but > I’m not clear on your setup. > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan > *Sent:* 19 September 2017 03:32 &

Unable to send alerts - failed to dispatch alert message

2017-09-18 Thread Nagidi Pavan
Hi Guys, I am using alert mechanism to send alerts to an external socket which is listening on port . I have configured the alert plugin as specified in https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration I am using AR - Plugin instead of webservices. When I

BMC Remedy ITSM Suit 8.1.01 installation failed

2017-09-15 Thread Nagidi Pavan
Hi Guys, I am installing a fresh Remedy instance but stuck at ITSM installation. I could see this the following in the logs and I feel this is the main reason for failing the installation could someone through some light on this issue? THROWABLE EVENT {Description=[Program execution failed

Re: Integrate with third party application without consuming their webservice

2017-09-08 Thread Nagidi Pavan
hought about the APL Restful Plugin? It works with 7.6.04 and > will allow you to make REST calls to the SL application. > > http://remedylegacy.com/tools/restful-api-plugin > > Jason > > On Thu, Sep 7, 2017 at 5:18 PM, Nagidi Pavan <pavan@gmail.com> wrote: > >> **

Integrate with third party application without consuming their webservice

2017-09-07 Thread Nagidi Pavan
Hello Guys, I am working on POC. We got the below requirement and I am not sure how to proceed further. We are integrating Remedy with SL application. When ever an alert is generated in SL we are creating incident in Remedy using webservice. Now when ever the corresponding incident is "Resolved"

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-19 Thread Nagidi Pavan
have trouble importing one join form. Take backup of base forms in your environment. Import OOTB 8.1.02 version of the form directly. Regards, Aditya Shrivastava On Tue, Mar 17, 2015 at 6:50 PM, Nagidi Pavan pavan@gmail.com wrote: ** Hi Aditya, Thank you very much for your reply

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-17 Thread Nagidi Pavan
you to modify them, save changes and again try to import them. Let us know how it goes. Thanks! Regards, Aditya On Tue, Mar 17, 2015 at 5:59 AM, Nagidi Pavan pavan@gmail.com wrote: ** Hello Experts, Do anyone has any suggestions for me!! On Fri, Mar 13, 2015 at 8:04 PM, Nagidi

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-16 Thread Nagidi Pavan
Hello Experts, Do anyone has any suggestions for me!! On Fri, Mar 13, 2015 at 8:04 PM, Nagidi Pavan pavan@gmail.com wrote: Hi Ken, Thanks for your response. For the form which we are facing the issue, in the Base devleopment mode it shows its overlaid, in the Best Practice

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-13 Thread Nagidi Pavan
forms tried to create duplicate records Fred *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan *Sent:* Thursday, March 12, 2015 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Upgrade completed

ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-12 Thread Nagidi Pavan
Hello Experts, We tried to upgraded ITSM from 7.603 to 8.1.02, but it says completed with warnings. From the logs we could find many def files failed to import. We have sorted out issues related to Asset, incident and Problem Management. But facing issues while importing the def files related to

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-12 Thread Nagidi Pavan
-232-5697x25 Cell: 715-498-5056 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan *Sent:* Thursday, March 12, 2015 12:14 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Upgrade completed with warnings - In fact failed to upgrade

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

2015-03-12 Thread Nagidi Pavan
shortly. On Fri, Mar 13, 2015 at 12:16 AM, Nagidi Pavan pavan@gmail.com wrote: Okay.. Attaching the SQL log that is captured while importing the def file using the developer studio. On Thu, Mar 12, 2015 at 11:32 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** The SQL database

Re: SRM Approval Chain with SRM-Level and SRM-AdHoc approval proces

2015-01-19 Thread Nagidi Pavan
Hi Onkar, Please let us know if you could find any solution to you problem. If YES, could you please share the solution! Thanks in advance. On Wed, Dec 31, 2014 at 3:46 PM, onkar shinde onkarbshi...@gmail.com wrote: ** Hi Experts, I am trying to develop the SRM approval chain for Client's

Re: Request ID Numbering recovery

2014-11-04 Thread Nagidi Pavan
Hi Misi and team, We have dumped production db to our development server, since then while creating Incidents we are getting the below error. *The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382)* If I update the ar.conf with below as recommended

Re: Request ID Numbering recovery

2014-11-04 Thread Nagidi Pavan
Of Nagidi Pavan Sent: Tuesday, November 04, 2014 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Request ID Numbering recovery ** Hi Misi and team, We have dumped production db to our development server, since then while creating Incidents we are getting the below error. The value(s

Re: email templates

2014-07-18 Thread Nagidi Pavan
Hi, Please check the below link and let us know if that helps https://communities.bmc.com/docs/DOC-23553 Thanks Pavan On Thu, Jul 17, 2014 at 10:59 PM, S Test lak...@gmail.com wrote: how to attach a template to outgoing email? I need a HTMl template with logo first then a broad header and