Re: ARS for non Trouble Ticketing applications

2008-11-20 Thread Nicoll, Alan
We use Remedy to manage the metadata for a 13M LoC mechatronic application using ~50 custom forms. Besides the bug tracking application we started with 10 years ago we manage Goals and Product Backlog Items, Build Schedules (some nice connections under that to perl and ruby scripts that build

ARS form to hold admin passwords

2008-10-23 Thread Nicoll, Alan
Before I reinvent the wheel has anyone implemented, and will share, a form designed to hold the many passwords admins must have available? Alan E (Nick) Nicoll DocuSP Tools Team Xerox Corporation Xerox Centre Drive, MS: ESAE-222 El Segundo, CA 90245 Phone 310 333-5081 Internal

AccuRev Remedy Integration

2008-07-07 Thread Nicoll, Alan
I just integrated AccuRev and our Remedy bug tracking system. If anyone faces a similar situation they can contact me for details. Alan E (Nick) Nicoll DocuSP Tools Team Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081

UnsatisfiedLinkError:no arjni63 in java.library.path.

2008-04-01 Thread Nicoll, Alan
Is the JVM actually looking for libarjni63.so when it posts this error or is it some other file and is the java.library.path the CLASSPATH? I have that location and every other one with a .jar on my CLASSPATH but still get the error. I cannot find anything with that name as a .class in any .jar

Found out little problem was very big one!

2008-04-01 Thread Nicoll, Alan
Forget my request about the arjni63 library; I found the problem. So, the good news is I found out why my code failed; the bad news is it failed because there is no library available for Solaris 10 on 386. Does anyone have any good suggestions as to what method will work to update a record in

Thanks for all the help with API libraries for Solaris on X86 and a dig at the new Remedy Support

2007-07-27 Thread Nicoll, Alan
First, I thank the maintainers and contributors for this list and community; I have learned much over the years and tried to help when I could. Next, thanks to James Croom especially but to all others who suggested I use a web service and XML client program to communicate with a non-compatible

API libraries for Solaris on X86.

2007-07-25 Thread Nicoll, Alan
I need the api libraries compiled for Solaris on X86. Remedy (I'm quite unhappy with BMC outsourcing their support to India) has so far said NO! The api libraries are only available for compatible platforms and that's it. Not having these libraries for that platform is a major showstopper for a

Has anyone integrated Remedy and Subversion?

2007-07-19 Thread Nicoll, Alan
We are looking at moving from Clearcase to Subversion and I've been tasked with investigating this issue. We use Remedy for bug tracking (along with 42 other things) and that also means we use Remedy to manage (authorize) changes to our code. Alan E (Nick) Nicoll DocuSP Problem System

Re: Goodbye - ALFRED

2007-06-06 Thread Nicoll, Alan
I second both those emotions! Alfred is certainly one of the best Remedy support engineers I've ever had on the other end of the phone and, except for those who cannot speak nor understand simple English, I've always tried to work with and not against the support engineers as I am doing the same

How to get around the lack of API libraries for solaris_x86?

2007-01-16 Thread Nicoll, Alan
We are moving our target OS from Solaris Sparc to Solaris_x86 and our build scripts need to talk to Remedy but alas, the API libraries as compiled for Solaris Sparc do not work on Solaris_x86. Can anyone suggest a better workaround than using another server as an 'application' server to run the

Re: RUG 2007 date, location

2007-01-12 Thread Nicoll, Alan
Going to Vancouver, BC means all Americans have to get passports to attend; right? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX

Re: ClearCase

2007-01-09 Thread Nicoll, Alan
Let me second that opinion; we have had Remedy and ClearCase integrated for 7 years now with few problems. Clearcase checks with Remedy on every bug checkin to ensure that the AR has been authorized for that release. Clearcase code creates verification records for each release hooked to the AR

Re: Remedy - Jira bridge

2007-01-04 Thread Nicoll, Alan
We have 24 Scrum Teams working on a 13M LOC real time embedded application. We use Remedy for bug tracking and recommend it highly. Unless you are a small group with only one or two teams I would look to using Remedy for your bug tracking needs instead of using something that cannot be

Is there a way to set the default size of the 6.3 client window?

2006-12-28 Thread Nicoll, Alan
We use Remedy for software development IT work and have a lot of forms. My customers complain that they have to resize both the client window and then the 'Home Page' Window to get down to the 'Work Estimation' form. Sure, I could rename that form to move it up but then someone would complain

Re: arslist Digest - 1 Nov 2006 to 2 Nov 2006 (#2006-445)

2006-11-03 Thread Nicoll, Alan
Title: arslist Digest - 1 Nov 2006 to 2 Nov 2006 (#2006-445) ** I get my ARSList as an HTML digest and lately the links dont work to open the messages sometimes. The links are like, cid:50951@LISTSERV.RBUGS.COM. I get a page cannot be displayed or missing error. Im using IE6 on XP. Anybody

How to pass nothing

2006-10-10 Thread Nicoll, Alan
Title: arslist Digest - 8 Oct 2006 to 9 Oct 2006 (#2006-411) ** I have a user that wants to force their will on management and make them look at SPAR Goals too every time they search for a goal and the owner of the Goal form has agreed with them so all I have to do is implement this. My

Re: OT:How many Administartors does it take ?

2006-07-19 Thread Nicoll, Alan
** I think the problem is How wide is your individual tool set? rather than how many admins it will take to maintain the tool. If you are going to be a one person shop then you not only have to know how to add and remove users, update menus and how to add and maintain group lists to match

Re: Is it possible to create and write an Oracle DATE type field from Remedy?

2006-07-13 Thread Nicoll, Alan
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nicoll, Alan Sent: Wednesday, July 12, 2006 7:21 PM To: arslist@ARSLIST.ORG Subject: Is it possible to create and write an Oracle DATE type field from Remedy? If so, how is it done? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation

Is it possible to create and write an Oracle DATE type field from Remedy?

2006-07-12 Thread Nicoll, Alan
** If so, how is it done? Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management

Re: ARS as a development system

2006-07-10 Thread Nicoll, Alan
** We use Remedy to manage the maintenance and development of a very complex 5.5M LOC real time software application. We track bugs, of course. That was the first application built in V3 Remedy. Now we have 39 applications and Im adding the next one this week: Effort Tracking is moving

Re: OT: Lazy posters

2006-05-09 Thread Nicoll, Alan
What about those of us who only get that blinding flash of inspiration as soon as we click send? Nick On Tue, 9 May 2006 08:23:46 -0700, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people