Adding
SYS:Action
From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com]
Sent: Friday, February 10, 2012 10:57 AM
Subject: Re: Server 'Alive' check
Additional things to check:
NTE:SYS NT Process Control - is the queue building up and not clearing
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L
Sent: 07 April 2011 17:03
To: arslist@ARSLIST.ORG
Subject: Any successful upgrade experience from ITSM 7.0.03 patch 9 to ITSM
7.6.03?
**
Hi, Listers!
Has anyone successfully upgraded from ITSM 7.0.03 to ITSM 7.6.03? Can anyone
shed
Hi, Listers!
Has anyone successfully upgraded from ITSM 7.0.03 to ITSM 7.6.03? Can
anyone shed some light on it? I also like to know if anyone encounters
any issue in their post-upgraded ITSM 7.6.03 production environment. Is
ITSM 7.6.03 stable?
We have looked at 7.6.04 upgrade but
***I apologize if you receive the posting twice - I tried to send the
posting with two pstack output attachments (less than 1 MB in size) but
couldn't.***
First of all, thanks to all who responded and provided valuable
suggestions to our issue.
Rejesh,
It happens randomly not at a
though the escalation server is still working...it's at least something
you can try and report back.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L
Sent: Wednesday, January 26, 2011 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange
)? Is there are gap in time in the logs (indicating a
long operation was running?
On Tue, Jan 25, 2011 at 5:49 PM, ZHANG, ERIC L ezh...@entergy.com
wrote:
**
We have sent BMC tech support all the logs including api, filter, sql,
escalation, thread, plug-in, arfork, even pstack output that were taken
behavior like this that the logs will
indicate. For example, try creating a computed group during production
operations, or importing a deployable application.
On Thu, Jan 20, 2011 at 3:10 PM, ZHANG, ERIC L ezh...@entergy.com
wrote:
**
Hi Listers.
We are experiencing intermittent timeouts
Interesting you asked about it. When we first encountered the problem,
the Cursor Sharing was already set to FORCE both in the Oracle database
and ar.conf. The DBA then changed it to be EXACT in the database while
we kept it FORCE in ar.conf. This change has improved the performance
noticeably,
number of records. Then at some magic number the
warts start to show.
Hope this helps and good luck.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L
Sent: Thursday, January 20, 2011 4:11 PM
To: arslist@ARSLIST.ORG
DNS servers that
could cause the same symptom. Our network guys sniffed the network to
see what we were waiting on.
HTH,
Dennis
ZHANG, ERIC L ezh...@entergy.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
01/20/2011 03:10 PM
Please respond to
arslist
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ZHANG, ERIC L
Sent: Thursday, January 20, 2011 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Strange ARS Timeout Problem
**
Hi Listers.
We are experiencing intermittent timeouts with the ARS. Without me
Hi Listers.
We are experiencing intermittent timeouts with the ARS. Without me doing
anything, the AR system becomes normal again after about 5 minutes. All
users are getting timeout (or hourglass) but no process is being
restarted in armonitor.log.
This is the message showing in
Resolved means the customer still has a chance to re-open the ticket.
No one should be able to re-open a Closed ticket.
-Original Message-
From: SUBSCRIBE arslist Melissa [mailto:melissa.r...@stls.frb.org]
Sent: Wednesday, January 20, 2010 3:56 PM
Subject: Re: Resolved vs.Closed
**
I vote for Chris to be MVP too.
-Original Message-
From: Frank, Gordon M. (CMS/CTR) [mailto:[EMAIL PROTECTED]
Sent: Friday, August 15, 2008 10:06 AM
Subject: Re: Arslist Awards, in peril of cancellation
MVP!
I vote for Dr. Christopher Strauss.
He is a long
Mike,
We have the same problem for users via Citrix. I opened a ticket to BMC
support and this was the support's response:
As per the version you mentioned in your initial email, you are using
Citrix Presentation server 4.0. As per the compatibility matrix, the
only supported citrix version for
I always use manual install process to replace related files if
possible. That way you can restore AR System to previous state if
anything is wrong. I don't trust their patch installer.
Eric
-Original Message-
From: Steve Burke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 29, 2008
29, 2008 3:35 PM, ZHANG, ERIC L [EMAIL PROTECTED] wrote:
**
Axton,
I did look at the arplugin log (finest). The arpluin log shows the
last log
line as:
REMEDY.ARF.CAI FINE Entering ARPluginCreateInstance
while arplugin was still alive.
There should be a line
Patrick,
I confirmed with our UNIX admin that the server has not been hardened
since its' built. The database and ar server are not on the same box
and I don't have problem connecting to the db from my desktop. So it
looks like we can eliminate hardening.
I use option t on arserverd and
that causes the
problem but still don't know why it does.
Thanks,
Eric
On Mon, 28 Jan 2008 19:48:52 -0500, Axton [EMAIL PROTECTED] wrote:
Debug plugin logs will be more revealing.
Axton Grams
On Jan 28, 2008 3:56 PM, ZHANG, ERIC L [EMAIL PROTECTED] wrote:
Hello, all!
We have
Hello, all!
We have seen that arpluin dies every 90 seconds, which results in other
processes to be terminated. armonitor keeps restarting all the
processes. I have looked at the logs (api, sql, filter, escalation, and
plugin) and don't have any clues what causes it.
**
..
That is a starter for me.
On 1/28/08, ZHANG, ERIC L [EMAIL PROTECTED] wrote:
Hello, all!
We have seen that arpluin dies every 90 seconds, which results in
other
processes to be terminated. armonitor keeps restarting all the
processes. I have looked at the logs (api, sql, filter, escalation
installed the ITSM
applications.
/Rune Sorlid
2008/1/28, ZHANG, ERIC L [EMAIL PROTECTED]:
Hello, all!
We have seen that arpluin dies every 90 seconds, which results in
other
processes to be terminated. armonitor keeps restarting all the
processes. I have looked at the logs (api, sql, filter
ARS 7.0.01
Solaris 9
Oracle 10gR2 (on another Solaris 9 server)
We cannot bring back arsystem server after UNIX admin have applied a
UNIX patch on the database server (Solaris 9). There is no error
message at arerror.log. ps only show arserverd and armonitor, no sign
of other process
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L
Sent: Sunday, October 21, 2007 1:39 AM
To: arslist@ARSLIST.ORG
Subject: URGENT - cannot start AR System
Importance: High
**
ARS 7.0.01
Solaris 9
Oracle 10gR2 (on another Solaris 9 server)
We
We added -t parameter to arserverd in the armonitor.conf file and got
arsystem startup log file. By looking at the log file, we found out
that arserverd took about one hour to get some data dictionary tables
such as field_dispprop. It eventually completed startup process but
took about ONE hour
**
Rami,
This is a known issue (defect number SW00270693). The BMC support told
me that it's been fixed in the latest patch, ARS 7.0.01 patch 4, but I
don't see it in the release note as being fixed.
Thanks,
Eric
-Original Message-
From: Rami S Ayoub [mailto:[EMAIL
I post this earlier today but don't see it on the list. I am trying
again. I apologize if you already saw this.
-Original Message-
From: Eric Zhang [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 08, 2007 12:21 PM
To: [EMAIL PROTECTED]
Cc: ZHANG, ERIC L
Subject: URGENT - ITSM 7
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