gt; ||
http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, July 23, 2013 7:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
**
Ji
Jittu, I'm a little confused with the first part of your query. Wouldn't
the Status History In Progress be greater than the Submit Date, making the
value in the parentheses a negative number?
Drew
Soto Cano Air Base
Palmerola, Honduras
On Tue, Jul 23, 2013 at 3:51 AM, Vyom Labs Support wrote:
//www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ratliff, Jameka L CIV USARMY
INSCOM (US)
Sent: Monday, July 22, 2013 11:13 PM
To: arslist@ARSLIST.ORG
Subject: Advanced Searches in ITSM In
Desk Systems - Manager
Fujitsu Australia Limited
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, 23 July 2013 3:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
** You
ows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, July 22, 2013 11:51 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Advanced Searches in ITSM Incident (UNCLASSIFIED)
** You would need to query
You would need to query the Status History field depending on how the customer
acknowledges the Incident.
-Original Message-
From: Ratliff, Jameka L CIV USARMY INSCOM (US) (US)
To: arslist
Sent: Mon, Jul 22, 2013 1:43 pm
Subject: Advanced Searches in ITSM Incident (UNCLASSIFIED
Classification: UNCLASSIFIED
Caveats: My Default Caveat
All,
Our customer is requesting statistics from Remedy. We do not have our
Analytics currently installed. Is there a way to query Incident Management for
number of tickets submitted, acknowledged within 12 hours and resolved within
48 h
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