Re: Notificationn with ARTask problems

from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why

Re: Notificationn with ARTask problems

...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without

Re: Notificationn with ARTask problems

, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url. Since the WUT is no longer used, I'm not even sure why it is in there! Windows 2008

Notificationn with ARTask problems

Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client version (bad). Is there a way to remove that ARTask without removing the url

Re: Notificationn with ARTask problems

2:03 PM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** Currently, when one of the canned notifications goes to our users from ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying request (good) but it also includes the ARTask shortcut to the the Client

Re: Simple ARTask question (Remedy 6.0)

ARTask can only query the Request ID to the best of my knowledge.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mark Whittaker Sent: Wednesday, July 14, 2010 12:19 AM To: arslist@ARSLIST.ORG Subject: Simple ARTask

Re: Simple ARTask question (Remedy 6.0)

You can send a search to the Desktop to create an ARTask file. Here is an example of one I just created. [Shortcut] Name = HPD:HelpDesk Type = 1 Server = ServerName Join = 0 QBE Data =
24015=My Name
Search String = 'Status*' Resolved Jason On Wed, Jul 14, 2010 at 1:58 AM, Joe D'Souza

Simple ARTask question (Remedy 6.0)

Hi All, Is it possible to create a simple ARTask file to search a specific computer system asset, based either on “Computer Name” or “Asset ID”. So far I’ve got it working for: Changes: [Shortcut] Name = CHG:Change Type = 0 Server = SERVER Join = 0 Ticket = CHG00XX

Re: How remedy generate the artask attachment file in email notification

thanks carey, i found a better solution to open a certain view from task 1- create new form like nte:notifier 2- push the notification to this form with the view name 3- create filter to sent otification on submit in the new form with attach artask 4- create active link on display the new form

Re: Fw : How remedy generate the artask attachment file in email notification

extension in Tools== Options on the client? --- En date de : *Mer 26.8.09, Hany Abd El_Fatah hany...@gmail.com* a écrit : De: Hany Abd El_Fatah hany...@gmail.com Objet: How remedy generate the artask attachment file in email notification À: arslist@ARSLIST.ORG Date: Mercredi 26 Août 2009

Re: How remedy generate the artask attachment file in email notification

Hany, There is no way to do this with the artask attachment that I know of. But here are a few thoughts that my help. Option 1) However if the data record can identify which view it should be viewed in, then Active links _may be able to_ help the user and open the correct view for them when

How remedy generate the artask attachment file in email notification

Dears, i have a form with 2 views and when submitting a request i sent a notification mail with artask, the problem that when open the artask attachment in the mail it always open the default view is there a way to modify the generated artask file to open a certain view thanks, Hany

Server name reference in ARTask file - can it be changed/configured

++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, I was wondering if anybody knows of a way to define the Server parameter value in ARTask files attached to email notifications

Re: Server name reference in ARTask file - can it be changed/configured

Hi, A long time ago I created a Unix-script that took Server, Form and Request ID as input. It created filters to the Email Attachment form that called the script when a record was created with the correct ARTask-name, using $PROCESS$. The Perform-Action-Add-Attachment replaced the original

artask and vista

Remedy User Tool version 7.1 and Vista. How to get .artask files to work? They currently do not do anything. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: artask and vista

To: arslist@ARSLIST.ORG Subject: artask and vista ** Remedy User Tool version 7.1 and Vista. How to get .artask files to work? They currently do not do anything. Thanks, Gary Opela, Jr. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___

Associating .ARTASK Files to VBS

the user on automatically. What I really like about it is that it also works with .artask attachments. That is, Remedy shoots the user a message: You have a ticket assigned to you. Click the attachment below to view it. The user double clicks the attachment, and my executable first checks to see

Re: Associating .ARTASK Files to VBS

: Associating .ARTASK Files to VBS ** Hello everyone: I have a creative problem and I'd sincerely appreciate any/all suggestions or ideas. I don't even know if what I'm trying to do is possible, but I'm open to all ideas. I've written a neat little application that, when executed, launches

Re: Associating .ARTASK Files to VBS

Unfortunately that doesn't work. Windows won't allow it. It throws a bogus error about ARTASK files not being valid executables. And to answer your question, just use a standard password for all users. -Original Message- From: Action Request System discussion list(ARSList) [mailto

Re: Associating .ARTASK Files to VBS

That sounds similar to an issue we had here. There were some users (but not all) that would occasionally (but not always) get an error like that when they tried to open the ARTask file. After it being an outstanding issue for a while, we tracked it down to the open action of the file

Setting up a ARTask shortcut and HTTP response from a webserver

Good morning all, Has anyone set up an .ARTask shortcut and HTTP response from a webserver to open a form/entry in an already running copy of ARUser, instead of spawning a new one? If so, what HTTP headers did you use? -- Howard Richter Remedy ServiceDesk Manager Red Hat Certified Technician

Re: ARTask parameters

Here's an old Tips and Tricks article that explains the options in ARTask files. Mark How User Tool Shortcuts Work Shortcuts are used in the Remedy User tool to provide a user with easy access to a certain form or entry. Shortcuts can be stored on the file system or sent as a link

ARTask parameters

Does anybody know if there is a way to specify a view within a ARTask shortcut? Would like to open a specific request and control the view that is opened. Tried using 'VUI' and 'View' with no luck. Thanks. Steve

Re: ARTask parameters

the first window... Ugly! Best Regards - Misi, RRR AB, http://www.rrr.se Does anybody know if there is a way to specify a view within a ARTask shortcut? Would like to open a specific request and control the view that is opened. Tried using 'VUI' and 'View' with no luck. Thanks. Steve

Re: ARTask parameters

Curiously, the Label parameter in the ARTask file *is* the VUI name, but it has absolutely no effect on how aruser.exe opens the form. For example, I can be working in the Read-Only view of a form, and when I send it to a friend using right-click -- Send -- Form -- Mail Recipient, I get

Re: ArTask

** I was hoping this was related to/would fix a small issue I was having, but no such luck. We have a few users (very few) that when they double click on an ARTask file, get a window that just says Invalid File. It appears to be PC related, but I haven't a clue what to look for. The exact same

Re: ArTask

** Open Windows Explorer (not IE). Do Tools - Folder options - the File Types tab. Scroll down to the ARTASK file type. It should be set to open with the ARTask Application. In the Advanced button settings the Open action should point to the ARTask.exe in your user tools folder. Action

Re: ArTask

** I've also seen the User tool setting of Tools - Options - Advanced - Default Form View cause this problem when it is a view that does not exist for a given form that the .artask is attempting to open. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: ArTask

@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ArTask ** I've also seen the User tool setting of Tools - Options - Advanced - Default Form View cause this problem when it is a view that does not exist for a given form that the .artask is attempting to open. From: Action Request

Re: ArTask

L ars, Reinstalling the WUT should fix the short-cut issue. If you want to fix it by updating the registry: Run regedit and search and export all keys with artask in the name. Create a single .reg file the run it on the computers that need to be fixed. Because it's the registry I would try

ArTask

hi, what could be the reason? Some users have no association to the ARTASK icon, AR Shortcut File, command C:\Program Files\AR System\artask.exe %1 sent in email by filters. But it works for 95%, and some users have told me that 'it works now' ...without having done anything special ..we have